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Summary of reviewsWellness Hotel Gendorf in Vrchlabí garners much admiration across numerous categories, making it an attractive option for travelers seeking a comfortable and well-situated stay. Its enviable central location right in the heart of the city allows for easy access to restaurants, shops, cultural landmarks and nearby mountain trips. Guests appreciate the proximity to public transportation and covered parking options, which enhance the convenience of their visit. Though centrally located, the hotel offers a tranquil setting along the Elbe River, blending city accessibility with serene surroundings.
The breakfast experience at Wellness Hotel Gendorf is frequently celebrated for its quality, variety and the friendly service that accompanies it. Guests enjoy a rich selection of breakfast items in a buffet-style setup, which is continuously replenished to ensure satisfaction. The dining experience extends to dinner, where the hotel's restaurant impresses with excellent cuisine and a pleasant atmosphere. Signature dishes such as matured beef steak and burgers receive special mention and the garden dining option is well-regarded.
Wellness Hotel Gendorf's rooms are often praised for their spaciousness, cleanliness and cozy ambiance. Daily cleaning services, ample storage space and amenities such as in-room safes, televisions and private bathrooms contribute to guest satisfaction. Although some furnishings are dated, the overall sentiment is positive with notable mentions of bright, soundproof rooms featuring scenic views.
The hotel is also commended for its emphasis on cleanliness. Public areas, including the lobby and restaurant, are regularly sanitized and bedding is kept spotless. Despite occasional minor issues with room and bathroom cleanliness, the general environment remains well-maintained and hygienic.
The standout feature of Wellness Hotel Gendorf is its exceptional staff known for their friendliness, helpfulness and professionalism. Guests appreciate the warm welcome from reception and the attentive service in the restaurant, enhancing their overall experience. Personalized service and a commitment to guest satisfaction are recurrent themes in reviews.
Complementing the hotel’s amenities, the free WiFi, although variable, generally performs well, offering a strong connection in common areas. Moreover, the wellness facilities receive high praise with exceptional services such as massages, a beautiful sauna and other relaxing amenities.
Parking facilities at Wellness Hotel Gendorf are found to be advantageous with options including secured covered parking and a private underground garage. The ease of access and integrated elevators connecting the garage to the rooms add to guest convenience, although full occupancy can sometimes present challenges.
For families, Wellness Hotel Gendorf proves to be a thoughtful choice offering dedicated play areas both in the hotel and the restaurant which keeps children entertained. Ample family rooms and suitable breakfast options further contribute to a comfortable family stay.
The beds at the hotel generally receive positive feedback with guests finding them comfortable and well-maintained. Although there are variations in personal preferences regarding mattress firmness, the hotel provides extra pillows and sturdy beds for a satisfactory sleep experience.
As a three-star hotel, Wellness Hotel Gendorf meets the standard expectations of its category, providing quality services and facilities suitable for a winter getaway and more. Overall, it stands out for its central location, friendly staff, clean and spacious rooms and excellent dining experiences, making it a reliable and commendable stay for travelers. Show more
Read review summaries for all categories
Categories
Hotel with Spa
Features a wellness center providing various spa services. Offers a range of treatments focused on relaxation and rejuvenation. Known for its modern facilities and attentive staff.
Dog Friendly Hotel
This hotel is pet-friendly and offers a restaurant, a spa area with a sauna and hot tub. It provides a comfortable stay for guests with pets, with amenities suited for relaxation and convenience.
Hotel with Parking
Wellness Hotel Gendorf provides parking options for guests, including an underground covered parking facility. Parking is available for a fee, with reservations recommended for the underground spots.
3-Star Hotel
This hotel offers a full-service spa with massages, body wraps, and aromatherapy. It includes a nightclub, fitness center, and sauna for recreation. Guests can enjoy Czech and international cuisine at the on-site restaurant and benefit from amenities like free Wi-Fi and ski storage.
Family Friendly Hotel
Business Hotel
Accessible Hotel
Hotel with Gym
Hotel for Yoga
Room Types
Double RoomRooms decorated in light colors with satellite TV and free Wi-Fi.
Family RoomThese rooms have 2 separate bedrooms or 1 large bedroom.
Double Room with Extra BedProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room is furnished with a desk and a seating area and provides a wardrobe, a dressing room and river views. The unit offers 2 beds.
Special Offer - Double Room with Wellness PackageThis special offer includes:
- half-board
- 2x welcome drink
- 2x relaxing wrap
- 1x free entrance to the wellness centre for 60 minutes
- 2x free entrance to the onsite fitness room
- 10% discount at the onsite restaurant
- 10% discount on massages and other wellness treatments
Deluxe Double RoomThe unit offers 1 bed.
Guest Reviews
Location
Wellness Hotel Gendorf boasts an enviable location that consistently receives high praise from guests. Nestled right in the heart of Vrchlabí, this hotel provides a strategic and central spot that offers easy access to all the city’s amenities. Visitors appreciate that everything, from restaurants and shops to cultural landmarks, is within walking distance. The convenience extends to nearby mountain trips, making it a perfect base for exploring nature and nearby ski resorts.
Its scenic placement alongside the Elbe River is also highlighted, adding a touch of tranquility to the central location. Guests often commend the beautiful setting within Vrchlabí, noting the well-kept surroundings and charming city atmosphere.
The combination of excellent location, comfort and cleanliness makes Wellness Hotel Gendorf a standout choice for tourists. The hotel has direct access to public transportation and offers amenities like covered parking, enhancing the overall stay experience. Additionally, reviews mention the hotel’s quietness despite its central position, adding an extra layer of comfort for those seeking both convenience and peace.
Whether for a short stay or an extended visit, the central, well-connected location of Wellness Hotel Gendorf is beneficial for anyone looking to thoroughly enjoy Vrchlabí and its nearby attractions.
Breakfast
Wellness Hotel Gendorf has garnered much praise for its breakfast, which stands out due to its quality and variety. Guests describe the breakfast offerings as excellent, very good and delicious, often highlighting the rich and diverse selection available. The buffet-style setup is particularly appreciated, providing everything imaginable from hot and cold choices to sweet and savory options, continuously replenished throughout the morning.
Many reviews note the great value for the price, emphasizing the luxurious feel of the breakfast experience. The hotel's friendly and accommodating staff contribute to an enjoyable dining atmosphere, ensuring that guests' needs are met even when arriving late.
While some guests wished for a greater variety, particularly more fruits and vegetables, the overall consensus is that the breakfast is ample and satisfying. The continual replenishment and the well-organized setup, including a dedicated cereal corner and various types of bread and pastries, enhance the positive experience.
Extras like the wellness services and other amenities at the hotel also receive favorable mentions, rounding out the stay to be quite satisfying for many travelers. Despite a few mentions of limited variety or the need for improvement in some areas, the breakfasts at Wellness Hotel Gendorf are, by and large, a highlight for guests, contributing significantly to an overall positive stay.
Dinner
Wellness Hotel Gendorf offers a dining experience that consistently enchants its guests. The hotel's restaurant is widely praised for its excellent and delicious food with many visitors highlighting specific dishes such as the matured beef steak and burgers as being particularly outstanding. The general consensus is that the cuisine is exceptional, making it a top recommendation for those staying at the hotel.
Guests also appreciate the atmosphere of the restaurant, which remains open until 10 pm and the option to enjoy dinner in a beautiful garden setting. The restaurant's ability to deliver perfectly prepared meals, whether for dinner or lunch, receives repeated commendations. Additionally, the restaurant serves unique and well-cooked dishes, contributing to the overall positive dining experience.
The service and the availability of a discount for hotel guests further enhance the dining experience. Some guests have noted that reservations might be necessary due to the high demand, reflecting the restaurant's popularity and reputation. However, a few did mention minor issues like tough chicken fillet and the necessity to dine elsewhere when not booking in advance.
Overall, the restaurant at Wellness Hotel Gendorf stands out as a highlight, combining great food, excellent service and a pleasant dining environment for guests, making it a key feature of the hotel stay experience.
Rooms
Wellness Hotel Gendorf boasts rooms that are consistently described as spacious, clean and cozy, making it a suitable accommodation choice for short stays. Many guests were pleased with the daily room cleaning and the overall cleanliness of both rooms and bathrooms. The rooms are well-furnished and spacious, offering ample storage space and some feature bathtubs and balconies with tables and chairs for added enjoyment.
Guests praised the room amenities such as the in-room safe, television, private bathrooms with heated flooring and adequate blankets. The rooms also offer various views, including city and mountain vistas, ensuring diverse guest satisfaction. The hotel rooms are soundproofed, contributing to a comfortable and private stay.
However, some reviews noted that the room furnishings appeared worn and a few minor inconveniences were mentioned, such as small beds, dated furniture and inadequate ventilation. Despite these issues, the overall sentiment remains positive with many appreciating the room’s cozy ambiance, friendly staff and desirable location. The bright, open construction of the rooms and the adjustable heating system were also well-received, although there were minor issues with the television and occasional discrepancies in room allocation.
In summary, Wellness Hotel Gendorf provides functional and pleasant accommodation with spacious, clean rooms that are well-suited for guests seeking comfort and practicality during their stay.
Beds
Guests' experiences with the beds at Wellness Hotel Gendorf varied, but many were positive overall. Multiple reviews praised the beds as top-notch and extremely comfortable with some noting the sturdy mattresses offering consistent support and a higher height for easier entry and exit. The availability of extra pillows and well-maintained beds received appreciation as well. However, a few guests found the mattresses slightly worn and somewhat hard or even too soft for their liking. Occasional issues included the bed frame missing a side rail and beds making noise with slight movements. Despite some inconsistencies, the general sentiment leaned towards comfort and quality in the bedding provided.
Cleanliness
Wellness Hotel Gendorf offers a cleanliness experience that generally satisfies its guests. The hotel boasts a centrally located, clean and well-maintained environment. The rooms are frequently described as spacious, cozy and, importantly, very clean. The wellness area also receives accolades for being beautiful, clean and fragrant.
While the overall cleanliness of the hotel and rooms is often praised, there are some areas that need improvement. For example, the bathrooms occasionally suffer from issues such as clogged drains and require more thorough cleaning with issues including dust on nightstands, fallen tiles and broken sinks being pointed out. Additionally, room service tends to work superficially and more thorough cleaning is occasionally necessary.
Despite these concerns, the hotel's public areas, such as the lobby and the hotel restaurant, are frequently sanitized and maintain high hygiene standards. The bedding is noted for being spotless, contributing to a clean and comfortable stay. Although some furnishings are outdated, the overall sense of a clean, calm and pleasant environment prevails, providing guests with a generally satisfactory experience.
Staff
Wellness Hotel Gendorf consistently impresses guests with its remarkable staff. Reviews highlight the team as friendly, helpful and accommodating with a level of service that stands out. Whether at check-in or throughout their stay, guests frequently commend the staff for being welcoming and professional. The receptionists are particularly noted for their friendliness and willingness to assist, even beyond their usual duties. The restaurant staff also receives praise for their attentive and pleasant demeanor, contributing to a positive dining experience.
Instances of personalized service, professional conduct and a warm, engaging approach further enhance the overall guest experience. Though some reviews mention minor communication delays, these are overshadowed by the overwhelmingly positive feedback. Guests leave with high praise for Wellness Hotel Gendorf's commitment to exceptional service, underscored by the staff's evident dedication to guest satisfaction.
Wi-Fi
Wellness Hotel Gendorf offers free WiFi as advertised, which works well throughout most of the hotel. Guests who seek a good internet connection will find it strong in common areas, though there are occasional issues with weak or nonexistent WiFi in some rooms, especially on the 3rd floor. While access requires a password provided at check-in, some guests have found the process of obtaining it inconvenient at late hours. Overall, the WiFi quality varies with some areas having better connectivity than others.
Spa
Wellness Hotel Gendorf is frequently praised for its exceptional wellness facilities. Guests have described the spa area as nice, spacious and extraordinary, highlighting well-maintained spaces and a beautiful, clean and fragrant sauna. The wide selection of wellness services, including massages that have been repeatedly described as perfect and wonderful, adds to the overall allure of the hotel. Guests recommend booking wellness services in advance to fully enjoy what is offered. Although some note that the spa facilities may be limited and the wellness center can sometimes be inaccessible, the services provided remain at the highest level. Overall, the wellness areas at Wellness Hotel Gendorf are considered a great and worthwhile addition to any visit, featuring unique and skilled masseuses to enhance the relaxation experience.
Parking
Wellness Hotel Gendorf provides a variety of parking options that guests have found advantageous. The hotel offers both secured covered parking and a private underground garage, which many visitors appreciated for the reassurance, especially motorcyclists and bikers who benefited from the secured bicycle parking. Guests enjoyed the convenience of parking directly at the hotel or nearby, making it easy to carry luggage items.
The parking facilities are well-integrated with the hotel’s infrastructure, featuring elevators that connect the rooms to the garage. This setup was particularly praised for its convenience.
However, there are some areas for improvement as parking can occasionally be fully occupied, posing a bit of a challenge. Despite this, the hotel's central location, friendly staff and overall hassle-free parking experience make it a reliable choice for travelers with vehicles. Visitors can take advantage of both free parking in front of the hotel and paid reserved parking to ensure a spot.
Overall, the excellent parking facilities at Wellness Hotel Gendorf make it a convenient option for those traveling by car with a variety of secure and accessible options to meet different needs.
Family
Wellness Hotel Gendorf caters well to families with children, offering a variety of amenities that ensure a comfortable stay for families. The hotel features a dedicated playroom and a children's corner in the restaurant, which have been praised for keeping kids entertained and happy. The play area in the restaurant proves particularly popular, offering children a chance to play while parents dine. Guests have noted that the breakfast offerings are ample and suitable for families on vacation. The family rooms are well-received, adding to the overall comfort of a family stay. Wellness Hotel Gendorf stands out as a family-friendly option with thoughtful provisions for young guests.
3 Star
Wellness Hotel Gendorf is a standard and classic three-star hotel, consistently meeting expectations for its category. It has been described as a quality three-star establishment, unbeatable within its tier. Comparable to other hotels of the same rating, it offers typical three-star services and facilities. Guests were generally satisfied with the equipment and found it perfectly suitable, particularly for a winter getaway. The breakfast selection, however, does not compare to three-star hotels in Germany. Overall, it fulfills the criteria of a three-star rating.
No, Wellness Hotel Gendorf doesn't have any pool.
Yes, a spa is available at Wellness Hotel Gendorf.
Yes, Wellness Hotel Gendorf welcomes dogs.
Yes, parking facilities are available at Wellness Hotel Gendorf.