Carlton Lodge Hotel and Suites features a unique indoor-outdoor pool concept that many guests appreciated for its design. Several reviews mentioned the heated pool as a nice aspect of the property and enjoyed using the pool during their stay, describing it as an enjoyable and refreshing experience. However, a number of visitors highlighted that the pool area needs considerable maintenance, noting issues like peeling paint, algae and cleanliness problems. While some found the pool area to be the highlight of their stay, it clearly requires attention to meet all guests' expectations. Some guests noted the pool's condition as filthy and unusable, commenting on its slimy and green appearance, which detracted from their overall experience. Despite these issues, there were positive remarks about the pool's potential and its nice appearance when clean.
The Hampton Inn Defiance is highly recommended by guests who have stayed there. The exceptional staff is friendly, helpful and welcoming, going above and beyond to ensure guests have a comfortable stay. The manager is particularly amazing and an invaluable asset to the hotel. The front desk staff are efficient and the lady working during the evening/night shift takes care of everything and ensures guests have a great stay experience. The pool staff are also helpful. Guests are pleased with the hotel's efforts during the COVID-19 pandemic, praising the staff's preparedness and the cleanliness of the room. Overall, guests highly recommend the hotel and would stay again when in the area.