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Summary of reviewsCarlton Lodge Hotel and Suites offers an overall pleasant experience, frequently praised for its commendable location, attentive staff and comfortable amenities. Nestled in a tranquil area yet conveniently close to key venues and major roads, it serves as an excellent retreat for travelers and event-goers alike. Many guests appreciated the peaceful atmosphere, clean facilities and the welcoming ambiance bolstered by a friendly and helpful staff.
The breakfast experience receives mixed reviews with many guests applauding the ample variety and quality of offerings, describing them as delicious and fantastic. However, some noted inconsistencies in availability and quality, along with operational drawbacks. Despite these hiccups, a significant portion of visitors found the breakfast enjoyable due to its wide selection and flavors.
Regarding the rooms, guests generally found them spacious, clean and comfortable, especially appreciating features like in-room hot tubs and cozy beds. Cleanliness is often highlighted positively, although some reviews pointed out issues in specific areas such as dirty coffee pots and stained furniture. The decor may feel dated to some, but the overall comfort and size of the rooms were well-received.
The staff consistently receives high praise across reviews, described as friendly, courteous and efficient. Many guests appreciated the ease of check-in and check-out, attributing the smooth process to the accommodating nature of the personnel. Specific commendations were given to front desk staff and management, who played pivotal roles in maintaining the lodge’s service standards.
The indoor-outdoor pool concept drew several positive remarks for its design and potential with the heated pool being a notable feature. However, maintenance issues such as peeling paint, algae and cleanliness problems were frequently mentioned, suggesting the area could benefit from more attention to enhance guests' experience fully.
Finally, the beds at Carlton Lodge Hotel and Suites garnered mixed feedback. While many guests found them very comfortable and conducive to a good night's sleep, others experienced discomfort due to harder mattresses and occasional issues like worn-out beds or even bed bugs. Cleanliness of the beds was generally praised, which did contribute to many guests opting to stay.
In summary, Carlton Lodge Hotel and Suites stands out for its strategic location, courteous staff and comfortable accommodations, though attention to certain operational and maintenance details could elevate the guest experience further. Show more
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Categories
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Indoor Pool Outdoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Indoor Pool
Room Types
Double RoomThis room has a 40-inch flat-screen TV, tea/coffee maker, air conditioning and a desk. A refrigerator and a desk is also included.
King Studio with Sofa BedProviding free toiletries, this suite includes a private bathroom with a bath, a shower and a hairdryer. The suite features carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, soundproof walls, as well as a tea and coffee maker. The unit offers 2 beds.
King Suite with Spa BathThis suite has a soundproofing, spa bath and tea/coffee maker. Children cannot be accommodated in this room due to the jacuzzi/whirlpool layout.
Presidential SuiteGuests will have a special experience as the suite offers a spa bath. This spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The suite features carpeted floors and provides air conditioning, soundproof walls and a safe deposit box. The unit offers 1 bed.
Family SuiteThis spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. This suite is air-conditioned and features soundproof walls, a safe deposit box and a sofa. The unit offers 3 beds.
Guest Reviews
7.7
Good
Location
Carlton Lodge Hotel and Suites boasts an excellent location that has garnered considerable praise from its guests. Nestled in a quiet area away from the bustling downtown, it provides a peaceful retreat while still being conveniently located for various activities and events. Guests appreciated its close proximity to key venues, making it an ideal spot for those attending nearby events or visiting family. Despite being secluded, the lodge is easy to find and offers straightforward access from major roads, including the highway.
Many guests found the location perfect for their needs, citing its suitability for everything they intended to do during their stay. The inviting atmosphere and friendly, helpful staff also contributed to the overall positive experience. The pool area, although not universally praised, was a notable feature for some visitors.
The overall ambiance of the location, combined with the clean facilities and excellent service, made Carlton Lodge Hotel and Suites a favorite for many. Its strategic position, complemented by a welcoming lobby and appealing outdoor space, solidified its reputation as a great choice for both travelers and those seeking a nearby staycation.
Breakfast
The breakfast experience at Carlton Lodge Hotel and Suites receives mixed reviews from guests. Many visitors appreciate the ample variety and selection available, from fresh fruit and juices to hot dishes like eggs, sausage and waffles. Words like delicious, fantastic and above average are frequently used to describe the quality and assortment of the breakfast offerings and some guests even highlight the pleasant ambiance and professional kitchen setup.
However, there are notable areas of dissatisfaction. A number of guests express disappointment over the breakfast not meeting advertised expectations, mentioning that certain items such as eggs and meat are sometimes missing. Additionally, some guests felt the food was occasionally cool, redundant after multiple mornings or simply not up to par in terms of selection and quality.
Operational details such as limited hours and the absence of posted breakfast times also receive criticism. Despite these drawbacks, the breakfast at Carlton Lodge Hotel and Suites still manages to please a significant portion of its guests with its range of options and enjoyable flavors.
Rooms
Carlton Lodge Hotel and Suites offers a varied experience when it comes to its rooms. Many guests found the rooms to be large, clean and comfortable with several mentioning the enjoyment of the in-room hot tubs and spacious accommodations. The comfortable beds and overall nice appearance of the rooms were commonly praised, contributing to a pleasant stay. Cleanliness was frequently highlighted, although there were a few isolated incidents of missed cleaning spots.
On the downside, some guests noted that the rooms appeared dated with old furniture and a decor reminiscent of the 1970s. A few described the rooms as being in fair shape or simply standard, not as special as they seemed online. Issues such as unexpected fees and discrepancies in room appearance were mentioned, but these did not overshadow the generally positive feedback regarding comfort and room size.
Overall, guests found the Carlton Lodge to provide comfortable and decent accommodations with standout features like hot tubs and cozy beds enhancing their stay.
Beds
The guest reviews for the beds at Carlton Lodge Hotel and Suites reveal a mixed experience. On the positive side, many guests found the beds to be very comfortable with some even describing them as super comfortable. Cleanliness was frequently noted with several mentioning that the beds seemed clean and contributed to their decision to stay. However, there are several concerns raised, including beds that were described as uncomfortable, harder than a rock and even leading to back pain for some guests. Specific issues such as worn-out mattresses and one instance of a broken or leaning bed were also reported. In a couple of more extreme cases, there were mentions of bed bugs. While numerous guests enjoyed a comfortable night's sleep, the feedback suggests that a bed upgrade could significantly improve the overall guest experience.
Cleanliness
Carlton Lodge Hotel and Suites offers a mixed experience when it comes to cleanliness. On the positive side, many guests complimented the overall cleanliness of the rooms, noting that they were very clean and comfortable. The staff received high praise for their friendliness and attentiveness. Guests frequently appreciated the clean facilities with some highlighting the cleanliness of the breakfast area and expressing satisfaction with their stay.
However, there were notable issues that several guests pointed out. Some rooms had specific areas that were not as clean, such as dirty coffee pots, stained carpets and furniture. Bathrooms were often mentioned with reports of mildew, dirty bathtubs and overall uncleanliness. The pool area also seemed to require more attention with mentions of a sticky residue on the skin and a dirty bottom. Additionally, some guests noticed the property is looking shabby and could use some remodeling to enhance its appearance.
In summary, while Carlton Lodge Hotel and Suites gets commendations for its clean facilities and friendly staff, there are significant areas for improvement regarding the cleanliness and upkeep of certain rooms and amenities.
Staff
Travelers visiting Carlton Lodge Hotel and Suites consistently highlight the admirable efforts of the hotel's staff. Descriptions such as friendly, courteous and helpful frequently emerge in the reviews, painting a picture of a team dedicated to ensuring a pleasant stay for guests. Guests appreciated the ease of checking in and out, attributed to the accommodating and efficient nature of the personnel. Many praised specific interactions, noting the politeness and attentiveness of the employees, including the front desk staff who were quick to address any issues.
Despite a couple of isolated incidents—like difficulties with room service requests and an encounter with a slow night receptionist—the overwhelming sentiment is positive. The staff’s hard work coupled with their pleasant demeanor stands out, contributing significantly to the overall experience. Management also receives commendations, emphasizing their role in maintaining the high standards of service. The combination of friendly faces and a quiet atmosphere makes Carlton Lodge Hotel and Suites a favored choice for many travelers.
Pool
Carlton Lodge Hotel and Suites features a unique indoor-outdoor pool concept that many guests appreciated for its design. Several reviews mentioned the heated pool as a nice aspect of the property and enjoyed using the pool during their stay, describing it as an enjoyable and refreshing experience. However, a number of visitors highlighted that the pool area needs considerable maintenance, noting issues like peeling paint, algae and cleanliness problems. While some found the pool area to be the highlight of their stay, it clearly requires attention to meet all guests' expectations. Some guests noted the pool's condition as filthy and unusable, commenting on its slimy and green appearance, which detracted from their overall experience. Despite these issues, there were positive remarks about the pool's potential and its nice appearance when clean.
Yes, Carlton Lodge Hotel and Suites has pool(s) that belong to one or more of the following categories: Indoor Pool, Outdoor Pool.
No, a spa isn't available at Carlton Lodge Hotel and Suites.
Yes, Carlton Lodge Hotel and Suites welcomes dogs.
No, parking facilities aren't available at Carlton Lodge Hotel and Suites.