InfoSummary of reviewsAmerican Inn & Suites, situated in a prime location near Pontiac, MI airport, impresses guests with its accessibility to local attractions, shopping, dining, and essential services. Despite its strategic position on a major street, the hotel maintains a tranquil atmosphere, ideal for relaxation. Visitors attending events or exploring Detroit find its affordability and convenience appealing. The friendly staff and tidy accommodations further contribute to a positive stay.
The breakfast offerings evoke mixed responses, with many praising the variety and quality of freshly made options, including waffles, along with the attentive service. However, inconsistencies in availability and selection at times affect overall impressions. Regardless, when available, the breakfast is regarded as a strong start to the day.
Rooms at American Inn & Suites are lauded for being spacious and comfortable, boasting amenities like microwaves, refrigerators, and jacuzzi tubs, adding a touch of luxury. While most guests appreciate the cleanliness and condition of the rooms, some note dated decor and occasional maintenance issues. The accommodating ambiance, complemented by hospitable staff, enhances the stay, with whirlpool tubs offering relaxation.
Cleanliness across the hotel varies, with numerous reviews commending the clean environment and efficient housekeeping. Families with pets particularly appreciate the tidiness. However, some guests report cleanliness issues, such as mold, smoke or unpleasant odors, and maintenance challenges in common areas, which detract from the experience.
The hotel staff consistently earn praise for their friendly, helpful, and professional conduct, creating a welcoming atmosphere. Exceptional service is frequently highlighted, with staff members often exceeding expectations to ensure a comfortable stay. Though occasional less satisfactory interactions occur, the overall appreciation for staff dedication prevails.
Guests appreciate the large pool and its complementary sauna, providing an enjoyable retreat, particularly for families. Despite its size and appeal, some face accessibility challenges due to closures, yet the pool, when available, contributes positively to the experience.
The beds generally offer comfortable sleep, with numerous guests commending their coziness. However, inconsistencies in bed quality, including issues with pillows and blankets, occasionally affect guest satisfaction.
Overall, American Inn & Suites delivers a budget-friendly option for travelers, offering comfort and essential amenities at a competitive price. It stands out as a cost-effective choice that surpasses expectations for its rating, catering well to budget-conscious visitors seeking value. Show more
InfoSummary of reviewsThe DoubleTree by Hilton Hotel Detroit Novi generally receives positive feedback from guests, particularly for its advantageous location, staff friendliness, and overall comfort. Situated in Novi, Michigan, the hotel provides easy access to shopping, dining, and major highways, making it ideal for both business and leisure guests. The neighborhood is described as safe and quiet, enhancing its appeal.
Guests appreciate the spacious and clean rooms, with many highlighting the comfort of the beds and the quiet atmosphere for a restful stay. While there are occasional comments about the need for updates, the hotel's decor meets the expectations set by its online images. The cleanliness of both rooms and common areas is consistently praised, and the hotel creates a welcoming environment with attentive service.
The staff at DoubleTree by Hilton Hotel Detroit Novi is commended for their exceptional service, contributing significantly to a positive guest experience. Courteous and helpful, the team's hospitality is noted across various areas of the hotel, ensuring guests feel at home. Special touches like warm cookies on arrival add to the welcoming atmosphere.
The hotel's breakfast offerings are well-received for food quality, though pricing invites some criticism. Guests often mention the attentive breakfast staff positively. The fitness center and indoor pool are valued amenities, providing good facilities for exercise and relaxation despite occasional small size or maintenance comments.
Parking is recognized for its convenience, with ample spaces close to the hotel contributing to a safe and accessible experience. Business travelers also find the hotel suitable, noting efficient service, convenient shuttle services, and good value for money.
Overall, the DoubleTree by Hilton Hotel Detroit Novi is highly rated for its balance of comfort, service, and convenience, making it a favorable choice for those visiting the area. Show more
