Best Western Executive Hotel New Haven-West Haven
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Summary of reviewsThe Best Western Executive Hotel New Haven-West Haven is highly praised for its convenient and accessible location. Positioned near major highways and close to essential amenities such as shopping areas, restaurants and the University of New Haven, the hotel serves both leisure and business travelers well. Although some noise from the nearby highway is noted, the overall accessibility and convenience make it a favorable choice for various stays.
Guests generally appreciate the breakfast offered, commending its quality, variety and cleanliness. Highlights include a range of items like waffles, eggs, sausages and pastries with the staff, especially individuals like Stephanie, receiving praise for their friendliness and attentiveness. Despite some minor suggestions for improvements, most guests find the breakfast a valuable and satisfying aspect of their stay.
The rooms are described as spacious, clean and comfortable, featuring amenities like a microwave, coffee maker and refrigerator. While some guests mention the need for renovations and occasional issues with bathroom facilities and odors, the prevailing cleanliness and roominess provide a positive experience. The staff's friendliness and the decent complimentary breakfast further enhance the stay.
Cleanliness is frequently highlighted with many guests noting clean rooms, bedding and public areas such as the lobby and the breakfast area. However, some reviews point out areas needing more consistent maintenance, including carpets and bathtubs.
The hotel staff is mostly praised for their friendliness, support and efficiency, contributing positively to the guest experience. Though a few encounters with less welcoming behavior were noted, the general sentiment is that the staff works hard to provide a pleasant environment.
Wi-Fi service receives mixed reviews with some guests appreciating its performance while others face issues with weak or inconsistent connections. The pool also garners mixed feedback with some guests enjoying the clean and pleasant water, while others found it smaller than expected or experienced it being out of service.
The beds are another point of varied opinions with many guests finding them comfortable and clean, while others mention issues like small pillows, uneven mattresses or beds that are too firm or soft. Overall, reviews suggest that the hotel is a mostly suitable choice, offering convenience, cleanliness and friendly service, despite needing some updates and improvements in certain areas.
Categories
Guests generally appreciate the breakfast offered, commending its quality, variety and cleanliness. Highlights include a range of items like waffles, eggs, sausages and pastries with the staff, especially individuals like Stephanie, receiving praise for their friendliness and attentiveness. Despite some minor suggestions for improvements, most guests find the breakfast a valuable and satisfying aspect of their stay.
The rooms are described as spacious, clean and comfortable, featuring amenities like a microwave, coffee maker and refrigerator. While some guests mention the need for renovations and occasional issues with bathroom facilities and odors, the prevailing cleanliness and roominess provide a positive experience. The staff's friendliness and the decent complimentary breakfast further enhance the stay.
Cleanliness is frequently highlighted with many guests noting clean rooms, bedding and public areas such as the lobby and the breakfast area. However, some reviews point out areas needing more consistent maintenance, including carpets and bathtubs.
The hotel staff is mostly praised for their friendliness, support and efficiency, contributing positively to the guest experience. Though a few encounters with less welcoming behavior were noted, the general sentiment is that the staff works hard to provide a pleasant environment.
Wi-Fi service receives mixed reviews with some guests appreciating its performance while others face issues with weak or inconsistent connections. The pool also garners mixed feedback with some guests enjoying the clean and pleasant water, while others found it smaller than expected or experienced it being out of service.
The beds are another point of varied opinions with many guests finding them comfortable and clean, while others mention issues like small pillows, uneven mattresses or beds that are too firm or soft. Overall, reviews suggest that the hotel is a mostly suitable choice, offering convenience, cleanliness and friendly service, despite needing some updates and improvements in certain areas.
Family Friendly Hotel
Best Western hotels offer a range of amenities suitable for families, including comfortable rooms, complimentary breakfast, and swimming pools at some locations. They provide a reliable and affordable option for family travel.
Accessible Hotel
Best Western Executive Hotel New Haven-West Haven provides accessible rooms equipped with grab bars and accessible showers. The hotel also has accessible parking and a wheelchair-friendly entrance.
3-Star Hotel
Best Western Executive Hotel offers a comfortable stay with standard amenities and is conveniently located near New Haven.
Hotel with Indoor Pool
This hotel includes an indoor pool facility for guests. It also provides free breakfast and parking.
Hotel for Honeymoon
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Hotel with Gym
Guest Reviews
The Best Western Executive Hotel New Haven-West Haven stands out for its highly convenient and accessible location, making it an excellent choice for travelers. Positioned right off major highways, it offers easy access for those on long drives with proximity to key routes making road travel straightforward. The hotel is not only near New Haven but also surrounded by essential amenities, including Walmart, petrol stations and various food outlets like Denny's and Texas Roadhouse, enhancing its convenience for daily needs.
Guests have appreciated the hotel's location for its practical benefits, such as closeness to shopping areas, beaches and the University of New Haven (UNH), which are all just a short ride away. The availability of Uber rides to nearby areas adds another layer of convenience. Moreover, for business travelers, its strategic location serves well as a stopover.
Despite some noise from the adjacent highway, guests generally find the hotel's location favorable for its accessibility and the array of nearby amenities. This makes it a good choice for both short stays and longer visits, balancing convenience with practicality.
The breakfast at Best Western Executive Hotel New Haven-West Haven generally receives positive feedback from guests. Many highlight the good quality and variety of the offerings, often commending specific items such as waffles, eggs, sausages, pastries, freshly delivered bagels and croissants. The breakfast is described as plentiful, abundant and very good by American standards. Additionally, the breakfast area is consistently noted as clean and the staff, including individuals like Stephanie, receive praise for their friendliness and attentiveness.
Guests appreciate the convenience of the breakfast included with their stay, especially for its variety and options. The buffet-style setup, even with pandemic precautions, was mentioned as providing a sense of ease. Despite some variability in the daily menu and a few comments on limited options — particularly for those with dietary restrictions such as gluten-free or egg allergies — generally, guests feel the breakfast is a major perk and an excellent choice for the price range.
A few reviews note areas for improvement, such as the use of powdered eggs and paper plates or specific instances of inconsistency with food items. However, these comments are outweighed by the overall satisfaction with the meal's quality, variety and the positive, accommodating service from the staff.
The rooms at Best Western Executive Hotel New Haven-West Haven offer a mix of experiences for guests. On the positive side, many found the rooms to be spacious, clean and comfortable with some noting the convenience of amenities like a microwave, coffee maker and refrigerator. The size of the rooms was frequently mentioned with guests appreciating the ample space and welcoming atmosphere. The beds, though described by few as too soft, were generally deemed comfortable by others.
However, there were some mentions of needed renovations and upkeep. Issues ranged from minor inconveniences like a small window and a slowly filling bathtub to more significant problems such as outdated bathroom facilities, non-working shower heads, peeling ceilings and occasional bad smells with some rooms even smelling of smoke or marijuana despite being non-smoking areas.
Overall, while the hotel shows its age in certain aspects and could benefit from some updates, the prevalent cleanliness and roominess make it a suitable choice for many, especially for business travelers. The friendly staff and decent complementary breakfast add to the positive aspects, making it a mixed but mostly favorable option for accommodation.
Guests at the Best Western Executive Hotel New Haven-West Haven have mixed opinions about the beds. A significant number of reviews describe the beds as comfortable, clean and firm, making for a pleasant stay. Some guests found the pillows to be on the smaller side and there were mentions of issues such as bedsheets with holes and uneven mattresses. While some travelers appreciated extremely firm beds, others found them either too soft or genuinely uncomfortable. Overall, the comfort of the beds varies with several guests highlighting comfortable experiences while others encountered less satisfactory situations.
The Best Western Executive Hotel New Haven-West Haven received generally favorable reviews regarding its cleanliness with many guests highlighting various aspects of the property as clean and well-maintained. The breakfast area consistently stands out for its cleanliness and numerous guests appreciate that the rooms and public areas, including the lobby, are kept very clean. The bedding in particular is noted for being clean and comfortable.
Guests also commend the overall clean environment, describing the hotel as clean and nice, clean and convenient and clean and quiet. The cleanliness extends beyond the guest rooms to the facilities, which are frequently mentioned as clean. Additionally, the friendliness and niceness of the staff complement the cleanliness, making the stay more comfortable.
However, there are areas that required attention as some guests did encounter issues such as dirty carpets, floors and bath tubs. A few also mentioned specific instances where cleanliness was lacking, like strong odors, hair in the bathtub and dirty couches. Some reviews indicated that the hotel needs updating and renovation due to its age.
Overall, the hotel is generally clean and well-kept with friendly staff, although some areas would benefit from more consistent maintenance and updates.
The staff at the Best Western Executive Hotel New Haven-West Haven generally receives positive remarks for their friendliness and accommodation. While a few guests encountered rude and unwelcoming behavior, the majority praised the team for being exceptionally supportive, helpful and efficient. Many found the staff to be polite, courteous and responsive, which contributed positively to their stay. Notable mentions include the manager, who was particularly helpful and the supervisor, who went out of their way to assist with guests' needs. Employees at the front desk and during breakfast were highlighted for their attentiveness and kind service. Despite some criticisms, the overall impression is that the hotel staff works hard to ensure a welcoming and enjoyable environment for their guests.
The Wi-Fi at Best Western Executive Hotel New Haven-West Haven has mixed reviews. Guests have appreciated the Wi-Fi when it works well, noting that it can be nice and ok. However, several guests have experienced issues, mentioning that the Wi-Fi can be weak, cuts in and out or is only strong in certain areas like the bathroom. Some have faced specific problems in their rooms with one guest even having trouble charging their phone. While there are positive moments with the internet service, it appears that consistency remains a challenge.
The pool situation at the Best Western Executive Hotel New Haven-West Haven has received mixed feedback from guests. While some guests found the pool exceptional and the water pleasant, others noted that the pool is much smaller than it appears in photos. A few guests experienced the pool being out of service or closed without prior notice, which was frustrating. Access to the pool was also highlighted, although some found the indoor pool room and water much too cold. Cleanliness was a positive point with one guest specifically mentioning that the pool was very clean. However, issues like the lack of a shower area and the pool sides peeling off were noted. Overall, while the pool has the potential to be a highlight, there appear to be inconsistencies in its availability and comfort.
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Location
Guests have appreciated the hotel's location for its practical benefits, such as closeness to shopping areas, beaches and the University of New Haven (UNH), which are all just a short ride away. The availability of Uber rides to nearby areas adds another layer of convenience. Moreover, for business travelers, its strategic location serves well as a stopover.
Despite some noise from the adjacent highway, guests generally find the hotel's location favorable for its accessibility and the array of nearby amenities. This makes it a good choice for both short stays and longer visits, balancing convenience with practicality.
Breakfast
Guests appreciate the convenience of the breakfast included with their stay, especially for its variety and options. The buffet-style setup, even with pandemic precautions, was mentioned as providing a sense of ease. Despite some variability in the daily menu and a few comments on limited options — particularly for those with dietary restrictions such as gluten-free or egg allergies — generally, guests feel the breakfast is a major perk and an excellent choice for the price range.
A few reviews note areas for improvement, such as the use of powdered eggs and paper plates or specific instances of inconsistency with food items. However, these comments are outweighed by the overall satisfaction with the meal's quality, variety and the positive, accommodating service from the staff.
Rooms
However, there were some mentions of needed renovations and upkeep. Issues ranged from minor inconveniences like a small window and a slowly filling bathtub to more significant problems such as outdated bathroom facilities, non-working shower heads, peeling ceilings and occasional bad smells with some rooms even smelling of smoke or marijuana despite being non-smoking areas.
Overall, while the hotel shows its age in certain aspects and could benefit from some updates, the prevalent cleanliness and roominess make it a suitable choice for many, especially for business travelers. The friendly staff and decent complementary breakfast add to the positive aspects, making it a mixed but mostly favorable option for accommodation.
Beds
Cleanliness
Guests also commend the overall clean environment, describing the hotel as clean and nice, clean and convenient and clean and quiet. The cleanliness extends beyond the guest rooms to the facilities, which are frequently mentioned as clean. Additionally, the friendliness and niceness of the staff complement the cleanliness, making the stay more comfortable.
However, there are areas that required attention as some guests did encounter issues such as dirty carpets, floors and bath tubs. A few also mentioned specific instances where cleanliness was lacking, like strong odors, hair in the bathtub and dirty couches. Some reviews indicated that the hotel needs updating and renovation due to its age.
Overall, the hotel is generally clean and well-kept with friendly staff, although some areas would benefit from more consistent maintenance and updates.
Staff
Wi-Fi
Pool
Yes, Best Western Executive Hotel New Haven-West Haven has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Best Western Executive Hotel New Haven-West Haven.
No, Best Western Executive Hotel New Haven-West Haven doesn't allow dogs.
No, parking facilities aren't available at Best Western Executive Hotel New Haven-West Haven.
Yes, Best Western Executive Hotel New Haven-West Haven has a gym.
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