Pezula Nature Retreat, nestled in the magnificent landscapes of Knysna, provides guests with a serene and picturesque setting, offering stunning views and a peaceful ambiance ideal for relaxation. The retreat's prime location is highly praised for its natural beauty, accessible proximity to local attractions and safe, scenic surroundings, making it a coveted destination for travelers.
Guests find the spacious and comfortable rooms to be a highlight, often lauding their tranquility, cleanliness and stunning views over the lagoon and coastline. The well-decorated interiors, cozy fireplaces, luxurious bathrooms and amenities like jacuzzis and kitchenettes ensure a homely and luxurious experience. However, some rooms are noted for being slightly outdated and minor maintenance issues have been reported.
Breakfast at Pezula Nature Retreat receives mixed reviews. While many guests praise the superb quality, variety and particularly the coffee, others find the menu repetitive and service disorganized, especially during busy times. The dining experience extends to dinner, where some guests commend the excellence and deliciousness of the food, yet others criticize the quality and service consistency.
Cleanliness at the retreat is another area with varied feedback. While many guests appreciated the well-maintained and beautiful rooms, others noted lapses in housekeeping and cleanliness, citing issues such as dusty rooms and hygiene concerns.
The staff at Pezula Nature Retreat receive commendations for their friendliness and willingness to assist, contributing positively to many guests' experiences. However, inconsistent service and occasional unprofessional behavior have been points of concern for some, particularly in the reception and dining areas.
Amenities at the retreat, including the well-equipped gym, picturesque pool areas and the spa, enhance the overall guest experience. The gym is particularly praised for its state-of-the-art equipment, while the pool areas offer beautiful, tranquil spots for relaxation. The spa receives high marks for its treatments and facilities, despite some criticism regarding cost and occasional unprofessional staff behavior.
Family-friendly features make Pezula Nature Retreat an excellent choice for those traveling with children. Spacious rooms, dedicated play areas and a range of activities for kids are frequently praised, ensuring both kids and adults have a memorable stay. Pet-friendly policies and easy parking further add to the appeal for families.
While the Wi-Fi service at the retreat varies in reliability, the overall consensus points to a need for improvement, especially in areas far from reception. Parking options are generally convenient with shuttle and golf cart services available, though there are minor concerns about the adequacy of parking spaces.
In summary, Pezula Nature Retreat offers a blend of natural beauty, luxurious accommodations and a welcoming atmosphere, making it a favored destination. There are areas for improvement, particularly in service consistency, Wi-Fi reliability and housekeeping, but the overall guest experience remains predominantly positive, particularly for those seeking a tranquil and visually stunning getaway.
Hotel in Cape TownCity of Cape Town Metropolitan Municipality
9.3
Excellent
From $188
$
+5
Info
This 5-star hotel not only boasts a centuries' old history but it also features luxurious and elegant rooms and suites, award-winning gardens, two swimming pools, a variety of spa treatments, as well as various activities and services that will enrich every guest's stay.
Summary of reviews
The Cellars-Hohenort is a stunning 5-star hotel located in the heart of Constantia, offering a touch of luxury and a tranquil atmosphere with beautiful tropical and English gardens. The hotel's location is close to excellent wineries and stunning hiking trails, making it a superb location to explore the area. Guests rave about the hotel's location, calling it a dream location and a beautiful place to stay. The breakfast buffet is outstanding with many options and consistently delicious food and the on-site restaurant Greenhouse is a must-try experience for foodies. The dinners at The Conservatory Restaurant are also delicious and reasonably priced. The rooms are comfortable and well-positioned with a wonderful outlook for a travel experience in the old English style with a touch of modernization. The hotel is extremely well maintained and impeccably run with spotless rooms that are extremely comfortable. The staff are exceptional, providing a world-class experience with a personal touch. The hotel boasts of two attractive outdoor pools that guests find hard to complain about. Overall, The Cellars-Hohenort is a paradise that should not be missed and is truly a stunning 5-star hotel that exudes classic luxury and meets the expectations of a five-star hotel.
Perched on top of a rocky headland in the picturesque Plettenberg Bay, The Plettenberg Hotel is surrounded by nature and offers luxurious and elegant accommodation facilities. Guests can enjoy the tastefully appointed rooms, suites and villas, take a dip in the infinity pool that overlooks the ocean from above, spend moments of relaxation at the spa and explore the surrounding area at their own leisurely pace.
Summary of reviews
The Plettenberg Hotel is a luxurious and exceptional five-star hotel located in Plettenberg Bay. Guests rave about the hotel's incredible location directly on the beach with breathtaking panoramic views of the sea. The hotel is within walking distance to restaurants, shops and attractions, making it the best location in Plett. The breakfast is exceptional with a variety of fruits and dishes, accommodating individual needs and preferences and served on a terrace with stunning views. The dinner experience is attractive with great food and a superb view, although some guests found the menu to be a bit limited. The rooms are beautifully decorated with comfortable beds and lovely bathrooms, although some guests found them to be a little dated. The hotel is immaculately clean and the staff is friendly, attentive and goes above and beyond to make guests feel welcome and important. The hotel boasts two fantastic pools with incredible views of the sea and the beach is located directly on a kilometer-long stretch of crystal clear waters. Overall, The Plettenberg Hotel is a small luxury hotel of the world that truly surpasses the standard of five-star hotels, providing guests with a homely feel and the perfect seaside luxury experience.
Perched on the cliffs and overlooking Hermanus' Walker Bay, the hotel features 40 tastefully decorated rooms and suites, most of which offer amazing sea views for whale watching. The hotel also offers plenty of dining and bar options as well as a spa and meeting facilities.
Summary of reviews
The Marine Hermanus is a highly recommended luxury hotel with exceptional staff and breathtaking views of False Bay. Guests appreciate the central and convenient location of the hotel, which is within walking distance of shops and restaurants. The breakfast buffet is plentiful and filled with options for every appetite and the dinner experience is a highlight of the stay. The rooms are cozy, comfortable and beautifully furnished with stunning sea views. The hotel is commended for its cleanliness and decor, making it a perfect choice for a comfortable stay in Hermanus. The staff is exceptional with countless guests raving about their friendliness, attentiveness and helpfulness. The spa experience is a must-try and the heated outdoor pool is well-liked. The beds are comfortable and spacious, providing a luxurious touch to the stay. While some guests feel it may not be a five-star hotel, it cannot be denied that The Marine Hermanus is a beautiful and luxurious hotel that offers a truly 5-star experience.
Hotel in Cape TownCity of Cape Town Metropolitan Municipality
8.7
Very Good
From $223
$
+2
Info
Summary of reviews
The Bay Hotel in Camps Bay is a beachfront hotel that offers a mixed experience for families with children. While some guests had issues with cleanliness and room facilities, others had a positive experience, especially with the breakfast which they found to be one of the finest. Kids loved the hotel, but parents would have preferred more space and facilities. However, the hotel's location on the beachfront is unbeatable. Some guests complained about the noise and lack of privacy in sea-facing rooms, but others found them to be enjoyable. The safety of the hotel was a concern for some guests as vagrants easily gained access to rooms, making it traumatic for children. Additionally, some guests found the environment inappropriate for families as day guests were allowed to flood the pools and drink champagne throughout the day.
The Point Hotel & Spa enjoys a prime location at the headland of Mossel Bay, offering awe-inspiring sea views and easy access to local attractions. The hotel's geographic positioning is consistently praised for its serene beauty, making it a memorable choice for travelers. Guests appreciate the direct access to picturesque shoreline walks, scenic balconies, and nearby restaurants, enhanced by friendly and attentive staff who foster a welcoming atmosphere.
The hotel’s breakfast garners positive feedback for its quality and variety, complemented by stunning views and a pleasant dining environment. However, guests note that improvements in food variety and service consistency could enhance the experience.
Dining experiences have been mixed, with many finding the dinner service lacking due to issues with food quality and understaffing. These aspects have resulted in a dining experience that does not meet the potential of the grand setting.
Reviews of the rooms present a mixed picture; while some guests find them spacious and well-decorated with breathtaking ocean views, concerns about cleanliness, outdated decor, and insufficient maintenance are prevalent. Improvements in maintenance and decor updates could greatly enhance guest satisfaction.
Cleanliness throughout the hotel receives varied feedback. Despite some praise for neatness and clean environments, recurring issues such as dirty rooms, maintenance failures, and unpleasant odors need addressing to improve overall guest satisfaction.
The staff's warmth and exceptional service leave a lasting impression on guests, often enhancing the overall experience. Staff are noted for their friendliness and attentiveness, contributing significantly to the hotel's appeal.
Wireless internet service at the hotel is noted as slow and unreliable, with poor connectivity affecting the guest experience. An upgrade to a more stable network would benefit many visitors.
The spa offers excellent treatments that guests find relaxing, becoming a tranquil highlight for those seeking relaxation. However, concerns over non-operational facilities and a lack of clear information detract from the overall spa experience.
Bed comfort is a mixed aspect of the hotel experience, with some guests praising the beds, while others point to discomfort and a need for replacements. Updating the beds would align guest comfort with expectations.
While the hotel's charming location and attentive service are celebrated, it falls short of the four-star standard it claims to be. Significant facility upgrades, resolution of service inconsistencies, and a proper liquor license would enrich the guest experience and align the hotel more closely with its advertised rating.
Hotel in Cape TownCity of Cape Town Metropolitan Municipality
8.7
Very Good
From $322
$
+3
Info
Summary of reviews
The Twelve Apostles Hotel & Spa in Cape Town is a luxurious and exclusive spot that offers exceptional staff friendliness and personalized service. Guests were impressed with the breathtaking views and accommodating atmosphere, especially for travelers with young children who were provided with cute and warm gown and slippers. While some guests experienced minor hiccups, the overall experience was top-notch with great food and wine, gorgeous room upgrades and places to read. If you're looking for a luxurious getaway, the Twelve Apostles Hotel & Spa is the perfect spot to relax in luxury and experience Monte Carlo in Cape Town.
Harbour House Hotel in Hermanus garners significant praise for its prime location, exceptional breakfast offerings and luxurious rooms. Situated centrally, it provides stunning views of the bay and ocean with easy access to local attractions, shops and restaurants. Guests revel in the opportunity to explore Hermanus on foot with highlights like the Whale Museum and Gearing’s Point nearby. The hotel’s proximity to the seafront is a strong point, offering breathtaking vistas and whale spotting opportunities right from the rooms.
Breakfast at Harbour House Hotel is a highlight, consistently described as excellent and delicious. Guests appreciate the varied selection, including vegetarian and gluten-free options, coupled with the delightful setting offering panoramic ocean views. The friendly and attentive breakfast service enhances the overall experience, contributing to a positive start to the day.
Accommodation at the hotel is lauded for its spaciousness, cleanliness and modern amenities. Guests appreciate the beautifully finished and well-appointed rooms, many of which offer stunning ocean views. The apartments, equipped with full kitchen facilities, are especially recommended for longer stays. Despite minor issues like noise or maintenance needs, the general sentiment is that the rooms provide a luxurious and comfortable stay.
Cleanliness is primarily highlighted with many guests commending the immaculate and well-maintained property. While there are occasional reports of minor cleanliness issues, these do not significantly detract from the overall positive impression. The hotel staff receives widespread acclaim for their friendliness, professionalism and helpfulness with many guests noting the warm welcome and attentive service.
The WiFi offers a mixed experience with some guests praising its strength while others note occasional connectivity issues, especially during load shedding. The pool area, featuring a stunning infinity pool with ocean views, is a standout feature, offering a tranquil retreat for guests.
Parking facilities are generally praised for their security and convenience, though some found the spaces a bit tight. The hotel is also noted for being family-friendly, catering well to those traveling with children. Additionally, the vibrant nightlife scene around the hotel offers plenty of options for dining and entertainment, though it can result in some noise at night.
The comfort of the beds receives mixed reviews with many guests finding them satisfactory while others noted the mattresses were too hard. Despite occasional grievances, such as the absence of handrails and small lifts, Harbour House Hotel is acknowledged as a beautiful four-star venue with a clean environment and professional service, delivering an enjoyable stay in Hermanus.
Le Rêve Boutique Hôtel offers an appealing retreat set amidst nature, just outside the town of Tulbagh. Its location is frequently praised for providing a serene escape with beautiful views of the surrounding mountains, making it an excellent base for exploring the area. The tranquil garden and bushy outdoor setting contribute to the feeling of a perfect retreat from city life. Many guests appreciate the hotel's potential to become a true boutique destination, further enhanced by its tasteful room decor and promising ambience.
The staff at Le Rêve Boutique Hôtel receive consistent high marks for their friendliness, hospitality and attentiveness. Guests frequently highlight team members like Genevieve, Marvin, Jordan, Sam, Hagar and Tracey, praising their efforts to make stays comfortable and enjoyable. The owner’s active engagement has also been noted positively, making guests feel personally cared for and ensuring a welcoming atmosphere throughout the hotel.
Dining at the hotel presents a mixed experience. Dinners are often described as tasty and exceptional with particular praise for dishes like the lamb curry and prawn dishes. Chef Marvin's culinary skills receive special recognition. However, the high prices and limited menu options have led some guests to feel that the value does not always match the cost. The breakfast service also generates varied feedback; while some guests find it delicious and well-prepared, others experience long waits and issues with the portion sizes and inclusiveness in pricing.
The rooms at Le Rêve Boutique Hôtel evoke mixed reactions as well. Some guests appreciate the rustic, vintage charm and comfort, particularly highlighting the junior suite and chalet for their spaciousness and coziness. However, there are notable complaints about wear and tear, cramped spaces and maintenance issues like broken amenities and inconsistent toiletries. Despite these shortcomings, the decoration and homely feel of the rooms are often commended.
Cleanliness is another area with mixed reviews. While certain rooms meet cleanliness standards, other guests have voiced concerns about uncleaned rooms during their stay, outdated and used bedding and neglected public areas such as the pool and restaurant. Maintenance issues, including broken toilets and dirty pools, have also been reported, detracting from the overall appeal.
The pool area, when well-maintained, is considered a delightful aspect of the hotel, adding significantly to the guest experience. Some guests describe it as "heavenly" and "amazing," although others have encountered issues with dirty and inadequately maintained pool facilities.
The beds receive relatively positive feedback overall, particularly for their comfort with additional amenities like electric blankets and mosquito nets adding to guest satisfaction. However, there are instances of dissatisfaction due to tiny bed sizes, low-quality sheets and the condition of bedding and pillows, indicating room for improvement.
In summary, Le Rêve Boutique Hôtel stands out for its exceptional location, friendly and hospitable staff and potential as a serene retreat. While the dining experience, room quality and cleanliness have areas that need improvement, many guests find their stay enjoyable and memorable, especially appreciating the charm and seclusion of the hotel.