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Summary of reviewsAloft Columbus Westerville is generally well-received by guests, especially for its modern aesthetic and welcoming atmosphere. The hotel rooms are praised for their appealing design and comfort, providing a quiet and relaxing environment that many guests enjoy. Though there have been some remarks about room layout, cleaning details, and occasional noise disturbances from pets, the overall feedback on the room experience remains largely positive.
Cleanliness across the hotel is another highlight, with guests frequently noting the property's immaculate condition. The emphasis on maintaining a spotless and fresh environment enhances the modern design, contributing to a comfortable and hygienic stay. While isolated incidents of minor cleanliness issues have been reported, they do not significantly detract from the hotel's reputation for cleanliness.
The hotel staff at Aloft Columbus Westerville is recognized for their exceptional service. Many guests appreciate their friendly, helpful, and professional demeanor, making interactions enjoyable and accommodating. Specific staff members, such as Nicole and Katlyn, have been commended for their positive customer service, contributing to a pleasant experience for visitors.
Breakfast, however, is an area where expectations may require adjustment as it is not included in the room price, and the selection is perceived as limited. Being informed about this upfront can assist in setting guest expectations accurately and prevent disappointment.
In summary, Aloft Columbus Westerville offers an impressive stay with well-designed and comfortable rooms, outstanding cleanliness, and a friendly staff, ensuring an overall pleasant experience for guests. Show more
Read review summaries for all categories
Categories
Motel Taking Steps Towards Sustainability
Dog Friendly Motel
Dogs Stay Free
Motel with Free Wi-Fi
Accessible Motel
Motel with Gym
3-Star Motel
Motel where Dogs Stay Free
Room Types
Aloft, Guest room, 1 KingThe double room features air conditioning. The unit has 1 bed.
Aloft, Guest room, 2 QueenThe double room offers air conditioning. The unit offers 2 beds.
Aloft, Suite, 1 King, Sofa bedThe double room offers air conditioning. The unit offers 1 bed.
King Room - Hearing AccessibleThe unit offers 1 bed.
Queen Room with Two Queen Beds - Hearing AccessibleThe unit offers 2 beds.
Aloft King Suite with Sofa Bed - Hearing Accessible
King Room with Adapted Tub - Mobility and Hearing AccessibleThe unit offers 1 bed.
Queen Room with Two Queen Beds and Adapted Tub - Mobility and Hearing AccessibleThe unit offers 2 beds.
King Room with Roll-in Shower - Mobility and Hearing AccessibleThe unit has 1 bed.
Queen Room with Two Queen Beds and Roll-in Shower - Mobility and Hearing AccessibleThe unit has 2 beds.
Guest Reviews
8.7
Very Good
Breakfast
When considering breakfast options at Aloft Columbus Westerville, travelers should be aware that there have been several comments about the lack of complimentary breakfast. Some guests noted that the breakfast was not as advertised and felt that the selection was limited. It's important for potential guests to know that breakfast is not included in the room price, although this was clearly communicated to some. While the lack of a proper breakfast may not meet everyone's expectations, being informed about these details in advance can help set the right expectations for a stay at this property.
Rooms
Aloft Columbus Westerville garners praise for its beautiful and modern rooms, appreciated for their comfort and appealing aesthetics. Guests frequently comment on the pleasant atmosphere within the rooms, noting the quiet environment and lack of noise from above. Many find the rooms comfortable, contributing to a relaxing stay. However, there are mixed experiences as some guests have noted issues such as awkward room layouts for older people, insufficient vacuuming, and non-functional fridges. Additionally, complaints include stained sheets, light housekeeping, and unpleasant odors. The presence of barking dogs has also been pointed out as a disturbance. Overall, while the hotel showcases commendable room designs and comfort, some aspects of maintenance and noise control may require improvement.
Cleanliness
Aloft Columbus Westerville consistently impresses guests with its high standards of cleanliness. Visitors frequently note the spotless condition of both the individual rooms and the entire hotel, emphasizing a clean and fresh atmosphere throughout the property. The modern design of the hotel is complemented by its impeccable upkeep, contributing to a pleasant and hygienic environment. Guests appreciate the well-stocked amenities, adding to the overall experience. Although there are occasional isolated comments about specific issues, such as mold in the shower corners, the overwhelming consensus is that Aloft Columbus Westerville maintains a commendable level of cleanliness, ensuring a comfortable and enjoyable stay.
Staff
The staff at Aloft Columbus Westerville receives consistently positive feedback from guests, with many noting their friendly and helpful demeanor. Descriptions of the staff range from courteous and amazing to exceptional, with particular praise for their professionalism and pleasant personalities. Nicole, frequently mentioned by name, stands out for her friendliness and professionalism, leaving a positive impression on guests. Desk receptionists, including Katlyn, are also highlighted for their niceness and willingness to assist, making the overall experience of interacting with hotel staff pleasant and accommodating. While one review hints at an unfriendly encounter, it is overshadowed by the overall positive praise for the team's excellent service.
No, Aloft Columbus Westerville doesn't have any pool.
No, a spa isn't available at Aloft Columbus Westerville.
Yes, Aloft Columbus Westerville welcomes dogs.
No, parking facilities aren't available at Aloft Columbus Westerville.