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Summary of reviewsHoliday Inn Express York by IHG, garners positive reviews for several aspects, creating a welcoming and satisfying experience for most guests. The location is praised for its strategic placement near park and ride facilities, ensuring convenient access to York's city center and nearby attractions like shopping precincts and restaurants. The free onsite parking is an appreciated amenity that adds to the convenience, particularly for those traveling with a car. The hotel’s quiet surroundings contribute to a restful stay, making it an ideal choice for a tranquil getaway.
The breakfast offerings receive high accolades, noted for their extensive selection catering to various tastes and dietary preferences. Guests often describe the breakfast as plentiful and satisfying with many appreciating the complimentary nature and attentive service provided by staff. The quality of the food, including options like fresh pastries, cereals and vegetarian sausages, leaves a lasting positive impression on visitors.
Dinner options are well-addressed due to the proximity of the Toby Carvery next door, which guests frequently praise for its satisfactory meals and pleasant staff. The accessibility of a decent neighboring restaurant adds value, especially since the hotel itself does not offer dinner service.
The rooms provide a mixed experience. Many guests highlight the cleanliness and comfort of the rooms, appreciating their modern decor and spaciousness. However, some reviews mention issues like small room sizes, outdated decor and maintenance concerns. Despite these, the overall cleanliness and comfort, coupled with a friendly and helpful staff, make the rooms suitable for short stays.
Cleanliness throughout the hotel is consistently applauded with rooms and communal areas described as spotlessly clean. Housekeeping ensures a maintained environment, contributing to a welcoming atmosphere for guests.
The staff at Holiday Inn Express York are a standout feature, often receiving high praise for their exceptional service. Descriptions of the team include friendly, helpful and welcoming with many guests feeling valued and at home. The professionalism and cheerful demeanor of the staff significantly enhance the overall positive ambiance of the hotel.
Free WiFi is available and appreciated, though some guests experience intermittent connectivity issues. Nonetheless, the complimentary internet service remains a valued perk for many.
Parking is another positive aspect with guests appreciating the free, ample and easily accessible spaces. This convenience is particularly noted for those arriving by car, adding to the stress-free experience of staying at the hotel.
The hotel also caters well to families, offering spacious family rooms and amenities like cots and in-room entertainment. Though some rooms may feel cramped for larger families, the overall family-friendly atmosphere and practical location near attractions make it an excellent choice for family getaways.
Beds provide a varied experience with many guests finding them clean and comfortable. However, secondary options like sofa beds receive mixed reviews regarding their comfort. The quality of pillows also varies with some guests finding them too firm.
Overall, Holiday Inn Express York by IHG, delivers a solid three-star experience, offering good value for money and suitable amenities. The combination of strategic location, excellent breakfast, friendly staff and clean facilities makes it a reliable choice for budget-conscious travelers seeking a comfortable stay. Show more
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Categories
Family Friendly Hotel
As part of the IHG group, this hotel offers a reliable and family-friendly experience. It provides essential amenities and services for a comfortable stay.
Dog Friendly Hotel
This hotel provides a pet-friendly stay and convenient access to nearby attractions. It offers comfortable rooms and essential amenities.
Cheap Hotel
Provides reliable and affordable accommodation with a complimentary breakfast. A practical choice for budget-minded travellers seeking comfort and convenience.
3-Star Hotel
This hotel offers a comfortable stay with essential amenities. While slightly outside the city center, it provides a reliable option with consistently positive reviews and good value.
Business Hotel
Hotel with Parking
Accessible Hotel
Room Types
Standard Room with Free Hot BreakfastPlease note that bed type preferences as these are subject to availability and cannot be guaranteed. All rooms feature an en-suite bathroom with free toiletries, a desk, tea/coffee making facilities and a TV.
Standard Double Room with Sofa Bed and Free Hot BreakfastFeaturing an en suite bathroom with free toiletries, this room has a desk, tea/coffee making facilities and a TV with satellite and cable channels.
Standard Twin Room with Free Hot BreakfastFeaturing an en suite bathroom with free toiletries, this room has a desk, tea/coffee making facilities and a TV with satellite and cable channels.
Standard Double Room with Free Hot BreakfastFeaturing an en suite bathroom with free toiletries, this room has a desk, tea/coffee making facilities and a TV with satellite and cable channels.
Double Room with Free Hot Breakfast - AccessibleThis accessible room features an en suite bathroom with free toiletries, this room has a desk, tea/coffee making facilities and a TV with satellite and cable channels. The bathroom has a roll in shower and rails for both shower and toilet.
There is both a vibrating pillow facility as well as an emergency alert system.
Guest Reviews
8.3
Very Good
Location
The Holiday Inn Express York by IHG, receives positive feedback for its strategic placement. The hotel is lauded for its proximity to the park and ride facilities ensuring convenient and easy access to York's city center, often described as just a short drive or taxi ride away. Its location near major shopping precincts, restaurants and entertainment facilities adds to its appeal, making it perfect for quick getaways, retail therapy and exploring local attractions. The free onsite parking and quiet surroundings are appreciated for making stays hassle-free and restful.
While the hotel is situated on the outskirts of York, many guests found it an ideal base for their travels, emphasizing the convenience of nearby bus stops with frequent services to the city. Some guests indicate the distance from the town center might necessitate a drive or taxi ride, but it's more than compensated by the hotel's affordable pricing compared to central accommodations. The presence of a Toby Carvery and other dining options nearby further enhances the hotel's appeal for families and travelers looking for easy meal choices.
Overall, the location of the Holiday Inn Express York is especially suitable for guests with a car or those who prefer a tranquil stay with straightforward connections to York's busy areas.
Breakfast
Holiday Inn Express York receives high praise for its breakfast offerings, frequently highlighted as a key aspect of guests' stays. Reviewers consistently note the extensive selection of both hot and cold items, catering to a variety of tastes and dietary preferences. The breakfast is often described as plentiful with something to satisfy everyone, from fresh pastries and cereals to full English components.
Many guests appreciated the complimentary nature of the breakfast and were pleased with the attentive service provided by the staff. The quality of the food is regularly commended, including mentions of tasty vegetarian sausages available upon request and the freshness of the offerings. The availability of 24-hour coffee and other beverages was a welcome amenity for many visitors.
Despite the overwhelmingly positive feedback, some reviews indicated areas for improvement. A few guests mentioned the limited variety of hot foods and occasional issues with the temperature of the breakfast items. There were also comments on the small and busy breakfast area, which might need better management during peak times. Specific criticisms included the inconsistent availability of certain items like eggs and the coffee quality from the machine.
Overall, guests find the breakfast experience at Holiday Inn Express York to be a significant value addition to their stay, often exceeding expectations and leaving a lasting positive impression.
Dinner
The Holiday Inn Express York by IHG, benefits from its proximity to a number of convenient dining options, particularly the Toby Carvery next door. Many guests found the Toby Carvery to be an excellent choice for dinner, noting its satisfactory and decent meals. The convenience of having a good neighboring restaurant with delightful staff was frequently mentioned, making it a popular dinner option. The carvery's favorable location right on the doorstep made for easy access to meals with some guests also highlighting a good local pub nearby for additional dining variety.
While the hotel itself does not offer dinner service, guests appreciated the available breakfast, although there were some minor comments on limited variety. Overall, the presence of the Toby Carvery next door provided a reliable and enjoyable dining alternative for guests staying at the hotel.
Rooms
Holiday Inn Express York by IHG, offers a mixed experience when it comes to its rooms. On the positive side, many guests appreciate the cleanliness and comfort of the rooms, frequently noting they are spotlessly clean, tidy and comfortable. The spaciousness is another highlight with many rooms large enough to accommodate families and offering good views. Modern decor and contemporary styling add a fresh feel to the accommodation, while some rooms are mentioned as being well-furnished and equipped with amenities like tea and coffee facilities, large TVs and well-designed bathrooms.
However, there are some downsides. A number of reviews indicate that the rooms can be small, particularly for families and there have been various mentions of outdated decor and worn-out furnishings. Some guests complained about specific issues like musty smells, drafty windows and basic room setups. Noise can be a problem in some rooms, especially those with interconnecting doors. The lack of air conditioning and minor maintenance issues such as loose bathroom fixtures or blocked drains also detracted from the overall experience for a few guests.
Despite these shortcomings, the hotel's cleanliness, comfortable beds and quiet atmosphere make it a suitable choice for short stays or travelers looking for basic yet adequate accommodations. The friendly and helpful staff, along with a good breakfast buffet, add to the positive aspects of the stay.
Beds
When staying at the Holiday Inn Express York by IHG, guests experience a mix of opinions regarding the beds. On the positive side, many guests report clean and comfortable beds, often describing them as super comfy and providing a good night's sleep. The main beds, in particular, are often cited as comfy, clean and of reasonable size, contributing to a restful stay.
However, there are recurring complaints about the size and comfort of some beds, particularly the sofa beds and fold-out options, which are frequently described as uncomfortable, too small or too soft. Some guests found the mattresses either too soft or too hard, which was uncomfortable for them with occasional mentions of sagging in the middle. There were also issues noted with the availability and variety of bed types, as well as some guests mentioning that the beds could use updating.
The quality of pillows also received mixed feedback with some finding them too hard. Though many guests enjoyed the bedding and pillows, those sensitive to firmness might not find them ideal.
In summary, while the hotel provides a largely positive sleeping experience with clean and comfy beds, there are notable inconsistencies, especially regarding the comfort and size of secondary bed options like sofa beds. Guests seeking a reliably comfortable main bed can expect satisfaction, though those with specific preferences for firmness and bed type might encounter some challenges.
Cleanliness
Holiday Inn Express York by IHG, receives consistently positive reviews for its cleanliness from guests. The rooms are frequently described as clean, comfortable and modern. Many reviewers highlight the spotlessly clean and scrupulously clean conditions of both the rooms and communal areas. Housekeeping efforts generally meet a high standard, ensuring clean bathrooms, clean bedding and thoughtfully maintained facilities throughout the hotel.
Guests appreciate the well-kept and tidy environment, from clean kitchen areas to fresh towels and sheets. The hotel also features clean and comfortable public spaces, contributing to a welcoming and calm atmosphere. Cleanliness is described as impeccable and exceptional with no significant complaints from visitors.
However, some minor issues are noted occasionally, such as carpeting needing vacuuming, slight dustiness and specific instances where cleaning wasn't up to the usual standard. Despite these isolated remarks, the overarching sentiment confirms that Holiday Inn Express York is a clean, well-maintained and inviting hotel, providing a pleasant and comfortable stay for its guests.
Staff
When it comes to the staff at Holiday Inn Express York by IHG, guests have experienced exceptional service that's consistently friendly, helpful and welcoming. The positive energy and warmth from every single staff member have frequently been highlighted, making visitors feel truly valued and at home. The front desk team, including standout personnel like Bryony, have been particularly noted for their attentiveness and willingness to go the extra mile, whether it's assisting with luggage or addressing special requests.
The staff's competence and efficiency are also frequently praised, alongside their ability to provide a friendly and engaging atmosphere. Whether it’s a warm welcome at check-in or attentive service during the stay, the team maintains a high standard of professionalism coupled with genuine friendliness. Guests have appreciated the prompt and courteous responses to any issues or concerns raised, ensuring a smooth and pleasant experience.
The hospitality extends beyond just the front desk with all hotel employees, including housekeeping and management, receiving commendations for their accommodating nature and customer-centric approach. The staff's consistent professionalism and cheerful demeanor contribute significantly to the overall positive ambiance of the hotel.
Overall, the staff at Holiday Inn Express York are noted for their exceptional service with many guests praising them as a key highlight of their stay, contributing to a welcoming and enjoyable experience.
Wi-Fi
The Holiday Inn Express York by IHG offers guests complimentary WiFi, a notable perk for those valuing connectivity during their stay. Many guests appreciated the free and functional internet service, highlighting its ease of access and decent connection quality. The speed and performance of the WiFi were praised by several visitors, noting it as good and even great in some instances. However, there were multiple mentions of inconsistent service with some guests experiencing poor and intermittent connections. Issues such as low signal strength, inability to stream and non-functioning WiFi were reported by several guests. Despite these occasional drawbacks, the availability of free WiFi remains a positive aspect for many staying at the hotel.
Parking
Guests at the Holiday Inn Express York by IHG, have generally positive remarks regarding the parking facilities. A standout feature is the free parking available directly at the hotel, which many consider a significant bonus. The ample and easily accessible parking spaces are frequently mentioned, ensuring that guests don't have to worry about finding a spot. The parking is noted to be especially convenient with lots of spaces and easy access right next to the hotel. For those arriving in the evening, parking can sometimes be busy, but generally, the availability is satisfactory.
Safety and convenience are other key highlights with guests feeling that the parking facilities are secure and well-maintained. Blue badge parking is available, though a few guests mentioned that these spaces could be more plentiful. Overall, the free on-site parking, combined with the ease of access and good availability, contributes significantly to the positive experience of staying at this hotel.
Family
Holiday Inn Express York by IHG, receives commendation for its family-oriented facilities and atmosphere. Frequently characterized as a great choice for family stays, the hotel offers a selection of family rooms that many guests find spacious and accommodating, often with more than enough room for their belongings. Particularly noted is the relaxed and cozy ambiance that caters well to families, enhancing the overall experience.
However, some guests did find issues with room size, stating that certain family rooms felt cramped and unsuitable for larger families or older children, mentioning instances where a small sofabed was inadequate for teenagers. Despite these concerns, many visitors appreciated the hotel’s family-friendly amenities, such as the provision of a cot upon arrival and convenient in-room film access to keep kids entertained.
The hotel also benefits from a beautiful location with practical access to nearby attractions via a park and ride system, making it ideal for family holidays and mini-breaks. The family breakfasts were highlighted as fantastic, contributing to the overall family-friendly nature. Although some rooms were noted to be noisy, the positive aspects of the family-friendly environment generally overshadow these minor drawbacks. Families traveling with children, including younger ones, often found the stay easy and enjoyable, making it a solid choice for a family getaway.
3 Star
Holiday Inn Express York by IHG, delivers a solid three-star experience, well-suited for travelers seeking budget-friendly accommodation. Guests frequently note it as a good value for money option. Despite some pointing out a lack of value, many appreciate the reasonable pricing and deem it well-priced for the amenities offered.
The hotel provides standard facilities expected from a three-star property. Essential toiletries, such as Dove hand soap, body wash and shampoo, are supplied, complemented by USB sockets in the bedrooms for added convenience. The breakfast options, though limited, include classic English items like sausage, bacon, scrambled eggs and beans with hot drinks and fruit as added bonuses.
The hotel's location is praised for its cleanliness and convenience, making it a decent choice for a family holiday. Additionally, the presence of a carvery next door is highlighted as particularly convenient for guests seeking nearby dining options.
Though described as basic, the amenities and overall experience seem to consistently meet the three-star rating criteria with the hotel performing well within the expectations set for its category. Guests recognize the hotel as a fitting budget alternative while appreciating the maintained standards and overall functionality.
Business
Holiday Inn Express York by IHG, offers a range of amenities that cater well to business travelers. The hotel's quick check-in process and express checkout make it an efficient choice for those with tight schedules. Early breakfast times are convenient for guests needing to start their day early. The hotel's facilities are noted as good for business purposes, emphasizing a business-friendly environment and efficient service.
The rooms are consistently mentioned as clean, adding to the overall positive experience for business stays. The hotel benefits from being conveniently located near local amenities, including a restaurant and a carvery next door, which provides additional dining options without needing to venture far.
Overall, the Holiday Inn Express York stands out as a business-friendly hotel ideal for work trips, offering practical features and facilities that cater specifically to the needs of business travelers.
Accessible
The Holiday Inn Express York, an IHG Hotel, receives a mix of feedback regarding its accessibility features for guests with disabilities. Many guests appreciated the assistance provided by the staff, particularly in the absence of an elevator, noting that staff members were helpful with carrying luggage. The hotel offers a range of accessible rooms, including ground floor options and rooms with amenities suited for wheelchair users, such as wet room showers and accessible toilets. Accessibility features extend to parking with Blue badge parking available.
The location is advantageous, being close to major retail centers, regional bus lines and accessible spots for disabled visitors. It's also conveniently situated near the ring road for easy access to various routes, making it suitable for family trips and day outings. The hotel includes an express breakfast in the price, contributing to a pleasant stay.
While some guests highlighted the limited options for disabled visitors and the need for an elevator, many found the accessibility features overall satisfactory. The accessible rooms are described as spacious and well-suited for mixed abilities with several reviews specifically mentioning their positive experience with wheelchair access and the availability of rooms designed for elderly and disabled guests.
Dog Friendly
The Holiday Inn Express York by IHG, has consistently stood out for its dog-friendly environment, receiving frequent commendations for its welcoming approach toward pets. Guests have appreciated the hotel's inclusive dog policies, making it a comfortable place for pet owners. The establishment's positive stance on pets translates into a myriad of amenities and areas dedicated to the comfort of furry friends, such as specific rooms and walking areas.
Visitors have particularly enjoyed the freedom to bring their dogs along, noting the excellent dog-friendly features and policies from check-in to check-out. The environment is not only friendly to dogs but is also marked by a welcoming atmosphere for puppies with policies ensuring that pet stays are as seamless as possible. The hotel staff's friendly attitude towards dogs reinforces this positive experience.
Despite a few mentions of dog-related smells and occasional barking, the overall sentiment remains favorable, highlighting the hotel’s robust dog-friendly policies and facilities. These aspects make Holiday Inn Express York a reliable choice for travelers seeking accommodation where their pets are just as welcome as they are.
No, Holiday Inn Express York by IHG doesn't have any pool.
No, a spa isn't available at Holiday Inn Express York by IHG.
Yes, Holiday Inn Express York by IHG welcomes dogs.
Yes, parking facilities are available at Holiday Inn Express York by IHG.
No, Holiday Inn Express York by IHG doesn't have a gym.