City Lodge Hotel Umhlanga Ridge
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Summary of reviewsCity Lodge Hotel Umhlanga Ridge generally receives positive reviews across various aspects, making it a well-regarded choice for travelers.
The hotel's central location is highly praised, offering easy access to Gateway Shopping Mall, nearby restaurants and major roads, making it ideal for both leisure and business travelers. This prime positioning is a standout feature, enhancing the overall convenience and accessibility for guests.
Breakfast at the hotel is widely enjoyed, described as excellent, delicious and accompanied by good service. Though some guests find it a bit pricey and wish for more variety, the quality of the food and the attentive service are consistently appreciated.
Dinner experiences are more mixed with some guests commending the high-quality food and pleasant staff, while others note limited vegetarian options and room for improvement in variety and meal quality. Nonetheless, the staff's friendliness and the hotel’s prime location provide ample dining alternatives nearby.
The rooms are spacious, clean and comfortable with modern decor and kid-friendly amenities like TV shows for children. However, guests mention areas for improvement such as outdated elements, lack of essential amenities, occasional noise and inconsistent cleanliness.
Cleanliness generally receives positive feedback with many noting well-maintained and tidy rooms. There are occasional issues with housekeeping standards, but the cleaning staff's friendliness and efficiency are often highlighted.
The hotel staff is frequently described as friendly, welcoming and professional, significantly enhancing the guest experience. Guests appreciate the warmth and efficiency of the front desk and reception team. However, some experienced slow service in the restaurant, indicating areas for improvement.
WiFi connectivity receives mixed reviews. While many guests find it strong and fast, others mention occasional weak and unstable connections. Nonetheless, the overall feedback suggests a generally reliable internet experience.
The pool area is a notable highlight, praised for its refreshing experience and scenic views, though occasional late-night use by guests is mentioned.
Parking facilities are appreciated for their security and accessibility, despite minor criticisms about small bays and some congestion. The parking’s proximity to the freeway adds to the hotel's convenience.
For families, the hotel offers kid-friendly amenities, game areas and a safe, peaceful atmosphere. The layout is convenient for family navigation and specific rooms like Room 44 receive positive remarks for comfort.
Beds at the hotel are generally well-regarded for their comfort, contributing to restful sleep. While some guests have differing preferences regarding firmness, the clean and comfortable bedding garners many positive mentions.
Lastly, as a three-star establishment, City Lodge Hotel Umhlanga Ridge meets basic expectations with clean rooms, comfortable beds and attentive housekeeping. Some reviews suggest areas for improvement, including facility upgrades and addressing issues like cold bathing water, to enhance the overall experience.
In summary, City Lodge Hotel Umhlanga Ridge offers a convenient, comfortable stay with standout location, friendly staff and good amenities, though there are areas identified for improvement to ensure an even better guest experience.
Categories
The hotel's central location is highly praised, offering easy access to Gateway Shopping Mall, nearby restaurants and major roads, making it ideal for both leisure and business travelers. This prime positioning is a standout feature, enhancing the overall convenience and accessibility for guests.
Breakfast at the hotel is widely enjoyed, described as excellent, delicious and accompanied by good service. Though some guests find it a bit pricey and wish for more variety, the quality of the food and the attentive service are consistently appreciated.
Dinner experiences are more mixed with some guests commending the high-quality food and pleasant staff, while others note limited vegetarian options and room for improvement in variety and meal quality. Nonetheless, the staff's friendliness and the hotel’s prime location provide ample dining alternatives nearby.
The rooms are spacious, clean and comfortable with modern decor and kid-friendly amenities like TV shows for children. However, guests mention areas for improvement such as outdated elements, lack of essential amenities, occasional noise and inconsistent cleanliness.
Cleanliness generally receives positive feedback with many noting well-maintained and tidy rooms. There are occasional issues with housekeeping standards, but the cleaning staff's friendliness and efficiency are often highlighted.
The hotel staff is frequently described as friendly, welcoming and professional, significantly enhancing the guest experience. Guests appreciate the warmth and efficiency of the front desk and reception team. However, some experienced slow service in the restaurant, indicating areas for improvement.
WiFi connectivity receives mixed reviews. While many guests find it strong and fast, others mention occasional weak and unstable connections. Nonetheless, the overall feedback suggests a generally reliable internet experience.
The pool area is a notable highlight, praised for its refreshing experience and scenic views, though occasional late-night use by guests is mentioned.
Parking facilities are appreciated for their security and accessibility, despite minor criticisms about small bays and some congestion. The parking’s proximity to the freeway adds to the hotel's convenience.
For families, the hotel offers kid-friendly amenities, game areas and a safe, peaceful atmosphere. The layout is convenient for family navigation and specific rooms like Room 44 receive positive remarks for comfort.
Beds at the hotel are generally well-regarded for their comfort, contributing to restful sleep. While some guests have differing preferences regarding firmness, the clean and comfortable bedding garners many positive mentions.
Lastly, as a three-star establishment, City Lodge Hotel Umhlanga Ridge meets basic expectations with clean rooms, comfortable beds and attentive housekeeping. Some reviews suggest areas for improvement, including facility upgrades and addressing issues like cold bathing water, to enhance the overall experience.
In summary, City Lodge Hotel Umhlanga Ridge offers a convenient, comfortable stay with standout location, friendly staff and good amenities, though there are areas identified for improvement to ensure an even better guest experience.
Hotel near Golf Courses
Provides a convenient and affordable option for golfers, with easy access to Umhlanga's golf courses. Offers comfortable rooms and essential amenities for a hassle-free stay.
Hotel Taking Steps Towards Sustainability
This hotel is accredited by Green Leaf Eco Standard for energy, water, and waste management efficiency and responsibility. As part of the City Lodge Hotel Group, it has committed to serving 100% cage-free eggs by 2025, eliminated single-use plastic bathroom amenities in 2020, and introduced hydration stations for free filtered water to minimize plastic bottles. The group also partners for circular economy waste management and prioritizes water efficiency.
Business Hotel
Located in Umhlanga Ridge, it offers comfortable accommodations and essential amenities. The hotel is suitable for business travelers seeking convenience and value.
Hotel with Parking
This City Lodge Hotel in the Umhlanga Ridge business and leisure district provides reliable parking for its guests. The parking is a key service offered to ensure guest convenience.
Hotel with Gym
Provides a gym for guests. The gym is equipped with basic equipment for a quick workout.
3-Star Hotel
This hotel consistently receives high ratings for its very friendly staff and amazing breakfast. It is clean, comfortable, and conveniently located within walking distance to Gateway Shopping area with easy access to food establishments. It also offers excellent Wi-Fi and is powered during loadshedding hours.
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Accessible Hotel
Hotel with Outdoor Pool
Guest Reviews
City Lodge Hotel Umhlanga Ridge boasts an exceptional location that is frequently praised by its guests. Positioned right across from the Gateway Shopping Mall, the hotel offers easy access to a variety of shops, restaurants and other social amenities. The close proximity to the mall is a significant advantage for both leisure and business travelers, making it a convenient spot for shopping, dining and entertainment. Guests appreciate being within walking distance of Gateway Mall and a short drive to King Shaka International Airport.
The hotel's central location is not only ideal for exploring the mall but also for enjoying Umhlanga's main beach, which is just a short distance away. This strategic positioning puts it at the heart of everything, making it easy for visitors to access major roads, tourist spots, restaurants and other attractions. Additionally, the hotel's location makes it suitable for business trips, offering a great base for overnight work visits.
Overall, the City Lodge Hotel Umhlanga Ridge offers a perfect blend of convenience, accessibility and comfort with many reviewers highlighting the superb location as a standout feature that enhances their stay.
The breakfast experience at the City Lodge Hotel Umhlanga Ridge generally receives high marks from guests with many describing it as excellent, delicious and on point. The breakfast staff consistently provided good service and the food was often praised for its quality and taste with some guests mentioning that the breakfast was superb, amazing and fantastic.
However, guests did note a few areas for improvement. Some found the breakfast to be a bit on the expensive side and a few guests felt that there should be more variety in the menu, as it was perceived to be limited and repetitive. Additionally, some guests were disappointed that breakfast was not included in the room rate automatically.
Overall, while some felt that there could be more variety and better value for the price, the majority of guests enjoyed their breakfast experience, highlighting the consistently high quality of the food and the attentive service from the kitchen staff.
The City Lodge Hotel Umhlanga Ridge offers a mixed dining experience for its guests. The restaurant has received praise for its high-quality food with some guests particularly impressed by the breakfast offerings and the divine smoothies. The buffet is noted to have everything one might want. Additionally, the staff has been consistently described as pleasant, friendly and humble, contributing positively to the dining atmosphere.
However, the overall restaurant experience has left some guests feeling disappointed, citing a lack of variety and subpar quality in some meals. Vegetarian options are notably absent, which detracts from the overall dining experience for guests with specific dietary needs. The hotel's dining service, while good, has room for improvement and greater flexibility to elevate it from good to great.
Despite these shortcomings, the hotel's location is highly convenient, being close to various places where guests can visit or dine, providing alternatives to the in-house dining options.
City Lodge Hotel Umhlanga Ridge offers spacious and comfortable rooms that guests appreciate for their cleanliness and inviting atmosphere. Many reviews highlight the ample space and modern, neat decoration of the rooms, ensuring a cozy and welcoming stay. Families with children will be pleased with the kid-friendly shows available on the TV, which adds an extra touch of convenience.
Despite these positive aspects, some areas need improvement. Guests noted the lack of essential amenities such as bottled water, mini-fridge and microwave. There were also mentions of rooms and bathrooms feeling a bit outdated with occasional maintenance issues like blocked drains, leaking ceilings and non-functioning bathroom doors.
Noise seems to be a recurring issue, as rooms are not soundproof and the hotel faces a busy street. Additionally, the cleanliness can sometimes be inconsistent with a few reports of unpleasant smells and smelly carpets. The hotel’s room service and readiness at check-in could also use enhancements for a smoother guest experience.
Overall, while the City Lodge Hotel Umhlanga Ridge boasts spacious, clean and comfortable rooms with friendly staff and a convenient location near many restaurants, there are areas needing upgrades and better soundproofing to enhance the guest experience.
The beds at City Lodge Hotel Umhlanga Ridge have received predominantly positive feedback from guests, highlighting their comfort. Many reviews specifically praise the beds for being comfortable with several mentioning big, comfy beds and clean bed linen. Guests often found the beds to be a significant factor contributing to a restful night's sleep. However, there were a few mixed opinions about the beds' firmness with some guests finding them too hard or too soft for their liking. While most found the bedding clean and the blankets satisfactory, there were occasional comments about bedding being scuffed or lacking in size. Overall, the beds are generally well-regarded, providing a comfortable sleep environment for many guests.
The City Lodge Hotel Umhlanga Ridge generally received positive feedback regarding cleanliness. Guests frequently noted that the property was clean, tidy and well-maintained. Many highlighted the rooms as being very clean, spacious and comfortable. The bathrooms, in particular, were described as clean and the hotel's cleaning staff were often praised for their friendliness and efficiency.
However, there were some inconsistencies reported. A few guests experienced issues such as dirty showers, smelly carpets and some instances where the rooms were not adequately cleaned. Complaints about the pool and gym cleanliness were also mentioned, as well as occasional issues with the air conditioning units leaking water. The need for better attention to detail by housekeeping was noted by some visitors, who mentioned leftover dirt and sand from previous guests, as well as improperly cleaned bins and shower floors.
Overall, while the majority of reviews suggest a largely clean and comfortable environment, there were intermittent concerns about housekeeping standards that need addressing to ensure a consistently satisfying experience for all guests.
The City Lodge Hotel Umhlanga Ridge has garnered strong praise for its staff from multiple guest reviews. Overall, the hotel's team is frequently described as friendly, welcoming and exceptionally professional. Guests regularly highlight the warmth and hospitality of the staff, appreciating their supportive and courteous demeanor. The front desk and reception team, in particular, receive commendations for their efficiency, professionalism and ability to create a positive experience from check-in to check-out.
The hotel's atmosphere benefits significantly from its cheerful and helpful staff, making guests' stays more enjoyable and comfortable. Repeat guests often cite the excellent service as a key reason for returning to the hotel. Additionally, the cleaning staff's performance has been noted as sweet and excellent, contributing to the hotel's cleanliness and overall guest satisfaction.
However, a few constructive criticisms appear in the feedback, indicating areas for improvement. Some guests experienced slow service, particularly in the restaurant and felt that certain staff members could benefit from further training. Nonetheless, the positives far outweigh the negatives with the overwhelming majority of reviews emphasizing the friendliness and efficiency of the hotel staff.
In conclusion, the City Lodge Hotel Umhlanga Ridge staff stands out for their exceptional service and hospitable nature, making a lasting positive impression on guests and significantly enhancing the overall guest experience.
City Lodge Hotel Umhlanga Ridge offers a mixed experience when it comes to WiFi connectivity. Many guests have highlighted the strong and fast WiFi available throughout the hotel, making it convenient for both leisure and business travelers. The connectivity extends well across the hotel premises and some found it to be exceptionally good next to the mall. However, there have also been mentions of weak and unstable connections at times, which might be a point of consideration for those relying heavily on consistent internet access. Despite these occasional issues, the overall feedback suggests that the hotel generally provides a reliable and fast WiFi experience.
The City Lodge Hotel Umhlanga Ridge boasts an impressive pool area that has garnered consistent praise from its guests. The facility itself is described as excellent, providing not only a refreshing swimming experience but also stunning views. Guests appreciate the perfect space next to the pool, which adds to the overall relaxing ambiance. While the pool received overwhelmingly positive comments, it's worth noting that some guests have used it late into the night. Overall, the pool area stands out as a notable highlight of the hotel's amenities, enhancing the stay for visitors seeking both leisure and scenic enjoyment.
City Lodge Hotel Umhlanga Ridge has garnered overall positive feedback regarding its parking facilities. Many guests appreciate the secure underground parking, noting that it offers peace of mind with safety and security measures well implemented. The parking area is described as accessible with ample free spaces for guests, making it convenient for those traveling by car. Praise is also given for the hotel's good proximity to the freeway, easing travel in and out of the location.
However, there are some criticisms, such as the parking bays being too small and the overall parking area being somewhat congested. A few guests found the process of having their licenses checked each time they parked to be slightly inconvenient. Despite these minor issues, the parking facilities at the hotel are generally well-regarded, emphasizing both safety and accessibility.
City Lodge Hotel Umhlanga Ridge appears to be a solid choice for families seeking a kid-friendly stay. The hotel's game areas provide engaging activities for children, creating a fun environment. The atmosphere is described as safe and peaceful, which adds to its appeal for family trips. Convenient layout throughout the hotel ensures easy navigation to all points, enhancing the overall experience. Family rooms, particularly Room 44, are highlighted as especially comfortable for guests with children. Additionally, the hotel offers a lot of kid-friendly shows and amenities, making it a family-oriented destination. Its proximity to shopping centers and accommodating staff further enhance its family-friendly status.
The City Lodge Hotel Umhlanga Ridge offers clean rooms with comfortable beds, receiving positive remarks for its value for money. Housekeeping is noted for being attentive, though some reviews suggest improvements in cleanliness standards for a three-star establishment. Despite the dated facilities and the need for some upgrades, the hotel meets basic expectations, although there are mentions of it not fully aligning with typical three-star standards. Additionally, there were reports of issues with cold bathing water. Overall, while the hotel provides a satisfactory experience for its three-star rating, there is room for enhancing both its facilities and services.
Location Show Map
Location
The hotel's central location is not only ideal for exploring the mall but also for enjoying Umhlanga's main beach, which is just a short distance away. This strategic positioning puts it at the heart of everything, making it easy for visitors to access major roads, tourist spots, restaurants and other attractions. Additionally, the hotel's location makes it suitable for business trips, offering a great base for overnight work visits.
Overall, the City Lodge Hotel Umhlanga Ridge offers a perfect blend of convenience, accessibility and comfort with many reviewers highlighting the superb location as a standout feature that enhances their stay.
Breakfast
However, guests did note a few areas for improvement. Some found the breakfast to be a bit on the expensive side and a few guests felt that there should be more variety in the menu, as it was perceived to be limited and repetitive. Additionally, some guests were disappointed that breakfast was not included in the room rate automatically.
Overall, while some felt that there could be more variety and better value for the price, the majority of guests enjoyed their breakfast experience, highlighting the consistently high quality of the food and the attentive service from the kitchen staff.
Dinner
However, the overall restaurant experience has left some guests feeling disappointed, citing a lack of variety and subpar quality in some meals. Vegetarian options are notably absent, which detracts from the overall dining experience for guests with specific dietary needs. The hotel's dining service, while good, has room for improvement and greater flexibility to elevate it from good to great.
Despite these shortcomings, the hotel's location is highly convenient, being close to various places where guests can visit or dine, providing alternatives to the in-house dining options.
Rooms
Despite these positive aspects, some areas need improvement. Guests noted the lack of essential amenities such as bottled water, mini-fridge and microwave. There were also mentions of rooms and bathrooms feeling a bit outdated with occasional maintenance issues like blocked drains, leaking ceilings and non-functioning bathroom doors.
Noise seems to be a recurring issue, as rooms are not soundproof and the hotel faces a busy street. Additionally, the cleanliness can sometimes be inconsistent with a few reports of unpleasant smells and smelly carpets. The hotel’s room service and readiness at check-in could also use enhancements for a smoother guest experience.
Overall, while the City Lodge Hotel Umhlanga Ridge boasts spacious, clean and comfortable rooms with friendly staff and a convenient location near many restaurants, there are areas needing upgrades and better soundproofing to enhance the guest experience.
Beds
Cleanliness
However, there were some inconsistencies reported. A few guests experienced issues such as dirty showers, smelly carpets and some instances where the rooms were not adequately cleaned. Complaints about the pool and gym cleanliness were also mentioned, as well as occasional issues with the air conditioning units leaking water. The need for better attention to detail by housekeeping was noted by some visitors, who mentioned leftover dirt and sand from previous guests, as well as improperly cleaned bins and shower floors.
Overall, while the majority of reviews suggest a largely clean and comfortable environment, there were intermittent concerns about housekeeping standards that need addressing to ensure a consistently satisfying experience for all guests.
Staff
The hotel's atmosphere benefits significantly from its cheerful and helpful staff, making guests' stays more enjoyable and comfortable. Repeat guests often cite the excellent service as a key reason for returning to the hotel. Additionally, the cleaning staff's performance has been noted as sweet and excellent, contributing to the hotel's cleanliness and overall guest satisfaction.
However, a few constructive criticisms appear in the feedback, indicating areas for improvement. Some guests experienced slow service, particularly in the restaurant and felt that certain staff members could benefit from further training. Nonetheless, the positives far outweigh the negatives with the overwhelming majority of reviews emphasizing the friendliness and efficiency of the hotel staff.
In conclusion, the City Lodge Hotel Umhlanga Ridge staff stands out for their exceptional service and hospitable nature, making a lasting positive impression on guests and significantly enhancing the overall guest experience.
Wi-Fi
Pool
Parking
However, there are some criticisms, such as the parking bays being too small and the overall parking area being somewhat congested. A few guests found the process of having their licenses checked each time they parked to be slightly inconvenient. Despite these minor issues, the parking facilities at the hotel are generally well-regarded, emphasizing both safety and accessibility.
Family
3 Star
Yes, City Lodge Hotel Umhlanga Ridge has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at City Lodge Hotel Umhlanga Ridge.
No, City Lodge Hotel Umhlanga Ridge doesn't allow dogs.
Yes, parking facilities are available at City Lodge Hotel Umhlanga Ridge.
Yes, City Lodge Hotel Umhlanga Ridge has a gym.
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