Hotel do Papai Noel

Penedo -22.44390500, -44.52509100 , Avenida Penedo, 640 (Show on Map)
8.7
Very Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsHotel do Papai Noel generally receives positive feedback across a variety of categories, making it a favored choice among many guests.

The hotel's strategic location overlooking Penedo's cityscape is a notable highlight, particularly for those with vehicles due to the convenience it offers in exploring the nearby charming downtown area and the gastronomic center. Guests appreciate the beautiful views from the hotel's elevated position, although some find the actual distance from downtown longer than advertised, necessitating the use of transport. Despite this, the vicinity to key spots like the Finnish Village and local shops is appreciated.

Breakfast at Hotel do Papai Noel is frequently described as excellent and among the best guests have ever experienced. With a wide and high-quality variety of options, the breakfast area is praised for its cleanliness and organization. The friendly and attentive service during breakfast adds to the positive dining experience.

However, the absence of lunch and dinner services is a downside for some guests who expressed a wish for the reintroduction of these options. Despite this, past offerings of snacks and room service had received positive remarks for their taste and preparation.

Rooms at the hotel are lauded for their cleanliness, comfort and spaciousness. Desirable features like balconies, whirlpool bathtubs and comfortable beds enhance the stay experience. Nonetheless, some guests note the need for improvements in lighting, soundproofing and maintenance of certain fixtures. While the accommodations meet many guests' expectations, others feel they need modernization.

Cleanliness is another area where Hotel do Papai Noel excels. The high standards of hygiene maintained by the housekeeping staff create a welcoming and pleasant atmosphere. Immaculate rooms and common areas, along with well-kept pools, demonstrate the hotel’s commitment to cleanliness.

The staff at Hotel do Papai Noel receive exceptional praise for their friendliness, attentiveness and courteous service. Specific employees consistently stand out for their dedication, contributing to a warm and welcoming environment. The reception team ensures a smooth and hassle-free check-in process, enhancing the overall guest experience.

Wi-Fi service at the hotel has received mixed reviews. While some find it satisfactory, others report issues with connectivity, especially in the annex building and pool area. The overall sense is that the Wi-Fi could benefit from improvements.

The pool facilities, offering both heated and regular pools, are generally well-received. The heated pool, although small and the spacious outdoor pool are popular among guests. Despite occasional maintenance and cleanliness issues, the pool area remains a highlight for many.

Parking is ample and convenient with many guests appreciating the spacious parking lot. Some suggestions for better organization and reserved spots could enhance the experience further.

The quality of beds presents a mixed picture. While many guests find them comfortable, there are recurring issues with mattress quality and bed size, affecting the overall sleep experience.

Overall, Hotel do Papai Noel provides a cozy and well-priced three-star experience. Despite areas needing improvement, the hotel’s strengths in location, breakfast quality, cleanliness and exceptional staff make it a preferred choice for many guests.
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Categories
Hotel for Honeymoon
The festive theme creates a unique and joyful atmosphere, adding a touch of whimsy to the honeymoon experience. The hotel offers comfortable rooms and a fun, memorable setting.

Hotel with Swimming Pool
This hotel provides two swimming pools for guest enjoyment, making it ideal for families and leisure travelers.

  Heated Pool    Outdoor Pool  


Hotel with Parking
This hotel offers free self parking and private parking facilities for its guests.

3-Star Hotel
This hotel offers a cozy three-star experience with well-designed amenities. The heated pool stands out as a notable feature, contributing to a comfortable stay. Guests particularly praise the sensational and excellent breakfast.

Hotel with Outdoor Pool
This hotel provides guests with two swimming pools for their enjoyment. It also features a gym and is located near scenic waterfalls.

Hotel with Heated Pool

Room Types
Deluxe Suite This suite is air-conditioned and has a private bathroom, a minibar and a balcony. The unit has 1 bed.

Superior Suite Offers a spa bath and a balcony.

Suíte Clássica - Prédio Anexo Located next to pool area in the annexed building, this suite features a balcony, minibar and air conditioning. Please note that the access to this suite is only through ramps. Therefore it may not be suitable for guests with mobility difficulties.

Comfort Double Room Guests will have a special experience as the double room features a fireplace. The spacious double room provides air conditioning, a minibar, as well as a private bathroom featuring a bath and a shower. This double room offers a flat-screen TV. The unit offers 3 beds.

Suite The suite has 1 bedroom and 1 bathroom with a shower and free toiletries. This suite features air conditioning, a minibar and a flat-screen TV. The unit has 2 beds.

Guest Reviews
8.7
Very Good
Location
Hotel do Papai Noel offers a strategically situated accommodation option with a view over Penedo's cityscape. Most reviewers appreciate its proximity to both the charming downtown area and the gastronomic center, noting it facilitates quick access to these locales. However, there's a recurrent theme that the actual distance from downtown is longer than advertised, typically clocking in at over 1 km rather than the stated 300 meters. This discrepancy often necessitates the use of a car or Uber to reach the main attractions, which can be an inconvenience for those without personal transport.

The hotel's elevated position grants beautiful views of the city and surrounding nature, particularly from its balcony and breakfast area. This vantage point is a highlight for guests, though it makes walking access to downtown difficult due to steep inclines and somewhat isolated pathways. Despite these challenges, many guests still praise the location as being near key spots, including the Finnish Village and local shops.

In general, the hotel is considered conveniently located for those with a vehicle, offering ample parking. The need to use transport doesn't significantly detract from the overall positive reception of its placement. Essential amenities and welcoming staff also contribute to a generally favorable stay experience at the Hotel do Papai Noel.

Breakfast
The breakfast at Hotel do Papai Noel has received overwhelming praise from its guests. Described frequently as excellent, wonderful and spectacular, the breakfast stands out with its abundant and varied options. Guests have noted the high quality and variety of items, including a wide array of breads, cakes, fruits, cold cuts and morning beverages. Several reviews highlight the freshness of the offerings with constant replenishments ensuring everything remains available. The hospitality of the staff serving the breakfast has also been commended.

Many guests claimed that the breakfast was the best they had ever experienced in a hotel, exceeding their expectations. The breakfast area is described as clean and well-organized, adding to the positive experience. While most feedback was enthusiastic, a few noted areas for improvement, such as the timing of the breakfast service and the quality of specific items like French bread. Overall, the breakfast at Hotel do Papai Noel plays a significant part in ensuring a highly satisfactory stay, making it a point of return for many guests.

Dinner
Hotel do Papai Noel garners mixed feedback from guests, particularly regarding its dining services. Many reviews reveal a recurring wish for the hotel to reintroduce lunch and dinner options, as the current absence of these services leaves guests reliant on external eateries, some of which are not conveniently located. This gap in service extends to the lack of snacks, room service and poolside dining with many guests expressing that having these options would significantly enhance their stay.

Despite these criticisms, there are positive mentions about the taste and preparation of the snacks that were once available. Breakfast receives satisfactory comments, though some guests miss having fresh juice as part of the morning offering.

Moreover, while the hotel’s facilities, such as furniture and air conditioning units, are noted as being outdated, it is acceptable for those who primarily need a place to sleep and shower. However, the convenience of the hotel is marred by its distance from downtown and the absence of an elevator, making accessibility a potential concern.

In summary, while Hotel do Papai Noel may adequately meet basic accommodation needs, its overall appeal could be significantly improved by addressing these dining and facility shortcomings.

Rooms
Hotel do Papai Noel's rooms are frequently praised for their cleanliness, comfort and spaciousness. Guests commonly mention that the rooms are very clean and well-organized with sufficient space in both the room and bathroom. The accommodations often include desirable features such as balconies, whirlpool bathtubs and comfortable beds. Many guests note the rooms are airy and have a pleasant atmosphere, contributing to a quiet and enjoyable stay. The helpful and friendly staff also enhance the overall experience, quickly responding to requests and ensuring rooms meet guests' needs.

However, not all feedback is entirely positive. Lighting in the rooms and bathrooms could be improved and occasional maintenance issues like outdated air conditioning and noisy fixtures detract from the comfort. Some rooms suffer from a lack of soundproofing and natural lighting and instances of bad odors and minor leaks have been reported. Furthermore, amenities like the TV system and lack of a full-length mirror are sometimes found lacking by visitors.

While some guests find the rooms meet their expectations well, others feel accommodations need modernization and better upkeep. Despite some older facilities and occasional flaws, the hotel's rooms are largely seen as cozy and functional with many guests indicating they had a good experience overall and would recommend or consider returning.

Beds
The reviews on the beds at 'Hotel do Papai Noel' present a mixed picture. On the positive side, many guests found the beds to be very comfortable with some describing them as large, cozy and featuring soft, fragrant bed linen. The mattresses are often noted for providing a comfortable night's sleep and new pillows are highlighted as a positive aspect.

However, a significant number of reviews point out issues with the beds. Complaints include mattresses that are either too hard or too soft, worn out and springy, leading to discomfort and even back pain for some guests. Several visitors mentioned that the double beds and children's beds were too small and bedding quality varied with some citing that bed linens were old or had unpleasant odors. Noise from bedsprings and disturbances from other rooms also affected the quality of sleep for some patrons.

In summary, while there are many positive comments about the comfort and spaciousness of the beds, potential guests should be aware of the recurring issues related to mattress quality and bed size. Some inconsistency in bedding conditions suggests that experiences may vary depending on the specific room.

Cleanliness
Hotel do Papai Noel impresses guests with its high standards of cleanliness and maintenance, creating a welcoming and pleasant atmosphere. Reviewers commonly highlight the hotel's immaculate rooms and common areas, often noting the cleanliness as impeccable. The pools are meticulously cleaned and well-kept, contributing to the overall sense of hygiene throughout the property.

Guests appreciate the friendly and attentive housekeeping staff who ensure the rooms are fresh, fragrant and comfortable. The hotel's organization extends to the breakfast area, where cleanliness and well-stocked supplies make for a satisfying start to the day.

Despite a few criticisms regarding occasional lapses in cleaning detail or maintenance issues, the majority of visitors are extremely satisfied with the level of care taken in maintaining a clean environment. The positive experiences are further enhanced by the courteous and professional staff, solidifying Hotel do Papai Noel's reputation as a well-maintained and hygienic retreat.

Staff
Hotel do Papai Noel has garnered impressive praise for its exceptional staff, reflecting a consistent theme of friendly, attentive and courteous service. Guests frequently highlight the team's dedication, commenting on the warm, welcoming atmosphere created by employees who are always eager to assist. Staff members, including specific individuals like João and Breno, stand out for their exceptional service and personal touches, ensuring that guests' needs are met promptly and with genuine care.

The reception team is often commended for their efficiency and friendliness, making the check-in process smooth and hassle-free. Despite a few isolated incidents involving less friendly encounters, the overall feedback remains overwhelmingly positive. The cleaning staff also receive accolades for maintaining high standards of hygiene and comfort throughout the hotel.

Guests appreciate the peaceful environment, enhanced by the polite and always-smiling staff, even during busy periods. The quality of breakfast also receives strong positive feedback with guests noting both the delicious offerings and the attentive service.

Moreover, the pleasant and polite demeanor of the staff extends to all areas of the hotel, from the front desk to the pool area. This cohesive and highly qualified team continually impresses visitors, making Hotel do Papai Noel a preferred choice for many. The consistent remarks about excellent customer service and a friendly atmosphere underline the hotel's commitment to providing a memorable and comfortable stay for its guests.

Wi-Fi
Hotel do Papai Noel receives mixed reviews regarding its Wi-Fi service. Some guests found the Wi-Fi signal to be very good and working well, particularly in the main building. However, many guests experienced significant issues with the Wi-Fi. Common complaints include no Wi-Fi availability in the rooms, weak and unstable signals and poor connectivity in the annex building and pool area. Guests noted that the Wi-Fi often did not work or was extremely slow when it did. Security concerns were also mentioned due to an unsecured Wi-Fi connection. Overall, while a few guests were satisfied with the Wi-Fi, the majority found it to be unreliable and problematic.

Pool
Hotel do Papai Noel offers a mix of indoor and outdoor swimming options with both regular and heated pools available. The heated pool is especially appreciated, providing a cozy spot to relax, though its size is noted to be on the smaller side. Guests have mentioned that the main pool area is well-maintained, clean and nicely decorated, making it a pleasant space to unwind.

However, there are some concerns over the cleanliness and water quality at times with mentions of cloudy or dirty water and a strong smell of chlorine. The heated pool has occasionally suffered from maintenance issues, such as an unpleasant odor or not being operational. Despite these issues, the pool facilities generally receive positive feedback with many guests enjoying the spaciousness and good hours of operation.

The outdoor pool is a popular spot, providing a refreshing escape on hot days, even into the night. The pool area offers amenities for children, including a children’s pool, which has been appreciated by families. The overall pool area is described as inviting and well-kept, contributing to the enjoyment of guests' stays.

Hotel do Papai Noel’s pool facilities are generally well-received with their heated pool and spacious outdoor pool being highlights, though occasional maintenance and cleanliness issues are noted. Despite some drawbacks, the pool area remains a popular and enjoyable feature of the hotel.

Parking
Guests generally appreciate the parking facilities at Hotel do Papai Noel, frequently describing it as ample, spacious and easy to use. They highlight that there is a large parking lot with plenty of free parking spaces available on-site. While most find the parking adequate and convenient, a few note the lack of reserved or designated spots, particularly for the elderly.

The availability of indoor and garage parking is also mentioned positively, although some suggest the hotel could benefit from additional covered spots. Despite the ample space, better organization and management could enhance the overall experience, as some guests faced issues with others not parking considerately.

In summary, the parking at Hotel do Papai Noel meets the needs of most visitors, providing plenty of room and convenient access, though certain areas could see improvement concerning organization and reserved parking.

3 Star
Hotel do Papai Noel offers a cozy and well-priced three-star experience that many guests find satisfactory. While some mention the hotel needs maintenance and is quite old, it still delivers on a number of fronts. The heated pool and well-designed amenities stand out as notable features, making for a comfortable stay. Guests have particularly praised the breakfast, describing it as sensational, excellent and the best they've ever seen. It's also noted that the staff are friendly and well-educated, contributing to a pleasant atmosphere.

The rooms are generally clean and cozy, offering good size and comfort. Although a bit far from the city center and difficult to access without a car, the location provides a quiet escape. For those staying longer or during peak seasons, the cost-benefit ratio might not be as favorable. Nonetheless, short stays or off-season visits present a good value.

Despite its shortcomings, including accessibility issues and some worn-out facilities, the hotel manages to meet guests' expectations, making it a decent option for a budget-conscious traveler. The tasty snacks and easy-to-find location close to downtown add to its appeal. Overall, Hotel do Papai Noel is recommended for those looking for a straightforward but comfortable stay with great breakfast offerings and friendly service.

Heated Pool
The heated pool at Hotel do Papai Noel receives a mix of reactions, yet numerous guests highlight its pleasant and enjoyable aspects. Many appreciate the opportunity to relax in a heated pool, particularly praising the thermal elements. Features such as the roof-covered design and accessible location by the building side add to its appeal. In addition to its inviting warmth, the heated pool is complemented by a game room and sauna, enhancing the leisure experience.

However, some concerns persist regarding the pool's cleanliness and maintenance. A recurrent issue mentioned is the cloudy and occasionally dirty water with a few instances of an unbearable chlorine smell. These conditions have occasionally caused disappointment among visitors. Additionally, the pool's limited operating hours—typically opening only after 5:00 pm—have been noted as a drawback, restricting guests' flexibility to enjoy this amenity.

In summary, while the heated pool of Hotel do Papai Noel offers a notably pleasant experience and adds significant value to guests' stays, improvements in cleanliness and extended hours of operation could enhance its overall appeal.

Outdoor Pool
Hotel do Papai Noel offers a variety of pool experiences that cater to different preferences. The outdoor area features a spacious, full-sized pool that guests have praised for being well-maintained with clean and warm water. Notably, there is also a heated pool on the premises, which, although enjoyed by many, some have found to be slightly chilly. The poolside area complements the experience with additional amenities such as a game room and children's area, enhancing the overall leisure facilities. Despite a minor issue with surrounding ivy that some guests felt needed attention, the consensus is that the pool area provides a pleasant and inviting atmosphere for relaxation and recreation.

Honeymoon
Hotel do Papai Noel offers a beautiful and peaceful setting, making it an appealing option for honeymooners seeking seclusion. The hotel features enchanting mountain views that add a romantic touch to the setting. Upon arrival, honeymoon-specific rooms have received praise for their beautiful decor that adds to the special occasion.

Guests have appreciated the excellent breakfast and generally commend the service as excellent with staff described as pleasant and polite. However, there are some concerns regarding the honeymoon packages with instances of unfulfilled expectations and faulty amenities like whirlpools. Despite these issues, the venue overall offers a tranquil environment and well-maintained kids' area for families.


Yes, Hotel do Papai Noel has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.

No, a spa isn't available at Hotel do Papai Noel.

No, Hotel do Papai Noel doesn't allow dogs.

Yes, parking facilities are available at Hotel do Papai Noel.

No, Hotel do Papai Noel doesn't have a gym.

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