Ensana Sovata
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Summary of reviewsEnsana Sovata receives widespread acclaim for its superb location, set in a tranquil and picturesque environment adjacent to Lake Ursu. Guests praise the hotel's serene ambiance, exceptional lake and mountain views and convenient proximity to the heart of Sovata with easy access to shops, restaurants and main attractions. The hotel's setting is perfect for both relaxation and exploration, complemented by top-notch services, an exceptional spa and therapeutic treatments that enhance the overall stay.
The breakfast offerings garner consistent praise, featuring a rich and varied buffet that caters to diverse tastes, including quality products and options suitable for different dietary preferences. Guests particularly enjoy the delicious and well-prepared dishes, enhanced by friendly staff and stunning dining area views. Though some desire more variety, the general sentiment remains highly positive, contributing to a memorable stay.
Dinner also receives positive reviews with guests appreciating the wide selection of delicious, fresh and well-prepared dishes. The buffet-style service providing a healthy diet, including soups, adds to the dining experience, which is occasionally complemented by live music.
The renovated rooms are extensively praised for their modern furnishings, cleanliness and comfort. Guests enjoy the spaciousness, modern utilities and stunning views of Lake Ursu from many rooms. However, some older rooms on lower floors and a few cleanliness issues reveal inconsistencies needing improvement.
Ensana Sovata's strong reputation for cleanliness is evident with high praise for the impeccably clean rooms, public areas, spa and pool facilities. However, feedback indicates some areas needing enhanced attention, particularly during extended stays.
The staff consistently earns high marks for their friendliness, professionalism and attentiveness. Guests feel well-cared-for thanks to the team's courteous and helpful demeanor, though a few suggest areas for improvement in training and motivation.
WiFi service receives mixed feedback; many commend the good service and fast speeds, while some report coverage and stability issues in specific locations.
The spa area is a standout feature, celebrated for its excellent facilities, cleanliness and diverse range of services, including pools, saunas and therapeutic treatments. The well-appointed and spacious spa is a key highlight of the guest experience.
The fitness room, while well-maintained and appreciated for early opening hours, receives mixed reviews regarding the age and variety of equipment.
The pools at Ensana Sovata are highly valued, offering well-maintained thermal and saltwater options with healing properties. The clean and spacious areas, suitable for families and children, enhance the overall experience despite occasional overcrowding.
Ensana Sovata is recognized as a family-friendly destination with amenities and activities suitable for children, including dedicated spa areas and pool facilities. The hotel provides an enjoyable and welcoming atmosphere for families.
The beds generally receive positive feedback for their comfort, though some issues with twin beds drifting apart and suboptimal room arrangements are noted.
Overall, Ensana Sovata stands out for its prime location, excellent services, top-notch spa and friendly staff, making it an ideal choice for a relaxing and memorable getaway.
Categories
The breakfast offerings garner consistent praise, featuring a rich and varied buffet that caters to diverse tastes, including quality products and options suitable for different dietary preferences. Guests particularly enjoy the delicious and well-prepared dishes, enhanced by friendly staff and stunning dining area views. Though some desire more variety, the general sentiment remains highly positive, contributing to a memorable stay.
Dinner also receives positive reviews with guests appreciating the wide selection of delicious, fresh and well-prepared dishes. The buffet-style service providing a healthy diet, including soups, adds to the dining experience, which is occasionally complemented by live music.
The renovated rooms are extensively praised for their modern furnishings, cleanliness and comfort. Guests enjoy the spaciousness, modern utilities and stunning views of Lake Ursu from many rooms. However, some older rooms on lower floors and a few cleanliness issues reveal inconsistencies needing improvement.
Ensana Sovata's strong reputation for cleanliness is evident with high praise for the impeccably clean rooms, public areas, spa and pool facilities. However, feedback indicates some areas needing enhanced attention, particularly during extended stays.
The staff consistently earns high marks for their friendliness, professionalism and attentiveness. Guests feel well-cared-for thanks to the team's courteous and helpful demeanor, though a few suggest areas for improvement in training and motivation.
WiFi service receives mixed feedback; many commend the good service and fast speeds, while some report coverage and stability issues in specific locations.
The spa area is a standout feature, celebrated for its excellent facilities, cleanliness and diverse range of services, including pools, saunas and therapeutic treatments. The well-appointed and spacious spa is a key highlight of the guest experience.
The fitness room, while well-maintained and appreciated for early opening hours, receives mixed reviews regarding the age and variety of equipment.
The pools at Ensana Sovata are highly valued, offering well-maintained thermal and saltwater options with healing properties. The clean and spacious areas, suitable for families and children, enhance the overall experience despite occasional overcrowding.
Ensana Sovata is recognized as a family-friendly destination with amenities and activities suitable for children, including dedicated spa areas and pool facilities. The hotel provides an enjoyable and welcoming atmosphere for families.
The beds generally receive positive feedback for their comfort, though some issues with twin beds drifting apart and suboptimal room arrangements are noted.
Overall, Ensana Sovata stands out for its prime location, excellent services, top-notch spa and friendly staff, making it an ideal choice for a relaxing and memorable getaway.
Hotel with Spa
Offers a comprehensive spa experience with a wide range of treatments, leveraging the area's natural resources. It provides a relaxing and therapeutic environment for guests seeking wellness and health benefits.
Family Friendly Hotel
Located in Sovata, this hotel may offer spa facilities and activities suitable for families. Sovata is known for its heliothermal lakes.
Dog Friendly Hotel
This hotel welcomes pets of any size, including both dogs and cats. There is an additional fee of €12 per pet, per night. Service animals are exempt from fees.
Do you accept dogs in all rooms?
Yes
Yes
Is there an extra charge?
Yes
Yes
Should the dog owner notify you before checking in?
Yes, During the booking process
Show more...Yes, During the booking process
Romantic Hotel
Ensana Sovata offers a wellness-focused experience with its spa and therapeutic treatments. The hotel's tranquil location in Sovata provides a peaceful retreat for couples.
Hotel with Swimming Pool
This wellness and health spa resort has 7 indoor pools, 2 of which are salt water pools from the water of Bear Lake.
Heated Pool Indoor Pool Children's Pool Pool Water Slide
Number of pools 7
Pool 1 information:
Location of the pool: Indoor pool
Show more...Business Hotel
This hotel is connected to a conference center with 8 function rooms, accommodating up to 830 people. It offers air-conditioned rooms, natural light, free Wi-Fi, and modern technical equipment, making it ideal for large corporate events.
Accessible Hotel
Ensana Sovata is identified as an accessible hotel in the Mures region. Based on the available information, it is tagged to accommodate guests with accessibility needs, though specific feature details were not provided.
Hotel with Gym
Offers wellness and spa facilities, providing therapeutic treatments and relaxation options.
4-Star Hotel
This 4-star hotel offers well-furnished and clean rooms, providing comfort. It includes 5 indoor pools, a full-service spa with various treatments, a gym, and a hot tub. Guests also benefit from free access to Lake Bear during July and August, enhancing the overall quality of the stay.
Hotel with Indoor Pool
Ensana Sovata features 5 indoor pools, including saltwater, freshwater, and hydro massage options, along with a children's pool. Its full-service spa provides additional amenities such as a hot tub, sauna, and steam room for a complete relaxation experience.
Hotel with Heated Pool
Located in a renowned spa town, this hotel offers a spa and wellness centre with an indoor pool and sauna, providing a complete relaxation experience.
Hotel with Pool Water Slide
Hotel with Children's Pool
Guest Reviews
Ensana Sovata boasts a superb location, praised for its tranquility and picturesque environment. Nestled right next to Lake Ursu, the hotel's central positioning in the resort offers guests stunning lake and mountain views. This proximity to the lake and main attractions makes it an ideal spot for both relaxation and exploration.
The hotel is situated in a quiet and beautiful area, providing a serene ambiance perfect for unwinding. Guests highlighted the exceptional panorama and dreamy landscapes visible from their rooms. The location also benefits from being in the heart of Sovata, close to shops, restaurants and the main street, ensuring convenience and ease of access.
In addition to the natural beauty surrounding the hotel, visitors appreciated the quality of services, the exceptional spa and the therapeutic treatments available. The friendly and professional staff further enhances the overall experience, contributing to the hotel's high reputation. The clean and comfortable accommodations, combined with a delicious and varied breakfast, leave a lasting impression on guests.
Overall, Ensana Sovata's prime location, coupled with its beautiful surroundings and excellent facilities, makes it a standout choice for travelers looking to enjoy both relaxation and the charm of Sovata.
Ensana Sovata garners consistent praise for its breakfast offerings, highlighted by a rich and varied buffet that caters to diverse tastes. Guests appreciate the extensive selection, noting an abundant array of dishes that include fruits, seeds, various milks and a generous assortment of cold cuts, cheeses and fresh vegetables. The breakfast is described as delicious and well-prepared with quality products that satisfy different dietary preferences, including options suitable for those observing fasting. Coffee receives particularly favorable mentions for its quality.
Despite some occasional notes about a lack of variety over consecutive days and specific items like dry fried eggs or simplistic offerings, the overall sentiment remains highly positive. Many guests commend the breakfast's Western-level diversity and its ability to cater to various tastes, often highlighting the freshness and richness of the food.
Notably, the breakfast experience at Ensana Sovata is often enhanced by the friendly staff and the stunning views from the dining area, adding to the overall pleasant start to the day. While a few guests expressed desires for extended breakfast hours or a greater variety of cheeses, the majority found the breakfast to be exceptional, leaving a lasting impression of both satisfaction and delight. The combination of excellent breakfast and the hotel's superior location contributes to a memorable stay at Ensana Sovata.
Ensana Sovata boasts a dining experience that frequently garners praise from its guests. The breakfast and dinner offerings are highlighted for their quality and diversity with many finding the food delicious and plentiful. The half-board accommodation, featuring buffet-style service, is particularly noted for providing a healthy and rich diet, including a variety of soups which enhance the dinner menu.
Guests appreciate the wide selection at both breakfast and dinner, enjoying the mix of diverse and delicious dishes. The dinner, often described as fresh, tasty and well-prepared, seems to cater to a variety of tastes and is complemented by live music on some evenings, enhancing the overall dining ambiance.
However, some guests feel there is room for improvement, particularly concerning the variety and frequency of certain dishes. While most find the meals excellent, a few suggest that the dinner menu could be more diversified to better meet the expectations of a 4-star hotel. Despite these occasional critiques, Ensana Sovata's dining services generally receive positive feedback, making it a noteworthy aspect of the guest experience.
Ensana Sovata enjoys a range of feedback when it comes to its hotel rooms. Recently renovated rooms are extensively praised for their new, modern furnishings and high-quality materials. Many guests commend the cleanliness and maintenance of these rooms, highlighting the comfort of large double beds and the added convenience of amenities like slippers and bathrobes. Several rooms also offer wonderful views of Ursu Lake, enhancing the overall experience.
On the positive side, spaciousness is a notable feature in many of the refurbished rooms with some guests finding them well-lit and equipped with modern utilities. Rooms on the upper floors receive accolades for their recent updates and modernized decor, contributing to an enjoyable stay.
However, not all experiences are uniformly glowing. Guests staying in rooms below the fourth floor note outdated furniture and include remarks about a stale smell. Some rooms are criticized for being cramped and lacking air conditioning. The cleanliness standards also vary with a few guests reporting rooms not being cleaned thoroughly during their stay, issues with flies in the bathrooms and dated interiors that fall short of the 4-star rating promised.
Overall, the renovated rooms at Ensana Sovata deliver a comfortable and aesthetically pleasing experience for many guests, especially those fortunate enough to stay in the more recently updated sections of the hotel. Nonetheless, inconsistencies in room conditions and amenities suggest a need for further improvements to ensure all guests enjoy a uniformly high standard.
Ensana Sovata receives a mixed reputation when it comes to the comfort of its beds, but the majority of guests highlight positive experiences. Many guests appreciate the immaculate bedding and describe the beds as very comfortable with some noting the higher quality mattresses. The comfort of the beds is a consistent theme with several reviews mentioning large and cozy sleeping arrangements.
However, there are some areas of concern. Issues with twin beds drifting apart and certain rooms having beds pushed together rather than true double beds detract from the overall experience for some guests. The quality of pillows seems to be a recurring issue with several describing them as small, of poor quality or even lumpy. Extra beds come across as hit-or-miss with some guests finding them narrow and uncomfortable.
Despite these discrepancies, the general sentiment leans towards satisfaction with the majority echoing that the beds are comfortable and conducive to a good night's sleep. The mattresses receive particular praise for their quality and the overall comfort of the rooms adds to the positive notes from guests. However, those planning to stay should be ready for a few potential hiccups concerning bed arrangements and pillow quality.
Ensana Sovata has garnered a strong reputation for its exceptional focus on cleanliness, making it a compelling choice for guests seeking a hygienic and comfortable stay. Reviews highlight the impeccably clean rooms with daily housekeeping, tidy areas and spotless bathrooms being frequently mentioned. Guests appreciate the meticulous attention to detail, noting that rooms are consistently clean and well-maintained, offering a sense of tranquility and comfort.
The hotel's cleanliness extends beyond the rooms with public areas such as the spa, pools and treatment centers receiving high praise for their sanitary conditions. The well-maintained and sanitized indoor pool, coupled with clean towels and robes changed daily, exemplifies the commitment to a hygienic environment.
However, some feedback points out the need for enhanced cleanliness in less frequently maintained areas like the sauna, certain bathrooms and during extended room stays. Occasional discomfort was noted due to renovations, dust and minor hygiene lapses.
Despite these occasional issues, the overall sentiment remains highly positive. Excellent cleanliness levels, combined with friendly staff and good quality hygiene products, contribute to a pleasant stay at Ensana Sovata. Guests also appreciate the clean and serene environments provided by the hotel, making it a recommended destination for those who prioritize hygiene in their travel accommodations.
The staff at Ensana Sovata consistently receive high praise for their friendliness and professionalism. Many guests note the exceptional kindness and helpfulness shown by the team, describing them as attentive, courteous and accommodating. The reception and spa staff are frequently highlighted for their friendliness and responsiveness, while the restaurant personnel are appreciated for their helpful and courteous demeanor.
Guests have little but positive things to say about the staff's attitude, noting the extreme effort put into making guests feel relaxed and well-cared-for. Many reviews commend the high quality, professionalism and training of the staff, emphasizing their ability to swiftly and accurately meet guests' demands. The discretion and politeness of the staff are often lauded, adding to the overall sense of comfort and satisfaction among visitors.
However, not all feedback is entirely positive. Some reviews point out areas for improvement, such as the need for better training at reception and a perceived lack of motivation and professionalism from certain staff members. Despite these few criticisms, the general consensus remains overwhelmingly positive with the staff's warmth and dedication leaving a lasting impression on most guests.
Ensana Sovata's WiFi receives mixed feedback from guests, though most have positive remarks about it. Many guests commend the hotel for its good service, super-fast speeds and overall reliability. The WiFi is often described as strong and excellent, highlighting the efficient internet experience provided in many areas. However, some guests report issues such as poor coverage, unstable connections and a lack of internet in specific locations like rooms and the spa. Despite these challenges, the general consensus points to a mostly reliable and high-speed WiFi service throughout the hotel.
Ensana Sovata boasts a well-regarded spa area that has received high praise from guests. Visitors frequently commend the spa's excellent facilities, which feature a variety of pools, including heated and saltwater options, as well as multiple saunas and therapeutic mud treatments. The spa is described as clean and well-maintained, contributing to a pleasant and accommodating atmosphere. The center is spacious and beautifully organized, spanning two levels and offering easy access to all its amenities. The spa is consistently mentioned as the highlight of the hotel, providing a diverse range of services that cater to every guest, including fitness rooms and specialized procedures. Overall, the spa at Ensana Sovata is celebrated for its high quality, cleanliness and well-appointed facilities, making it a main attraction and a key reason for positive guest experiences.
Ensana Sovata boasts a fitness room that many guests appreciate for its early opening hours and free access. The gym is described as well-maintained, adding to the overall relaxing atmosphere of the hotel. Despite some mentioning that the equipment is old and the options are mismatched, several reviews indicate that the gym is satisfactory and even good. In addition to the fitness facilities, the surrounding environment and the clean, available spa area contribute positively to the overall experience.
Ensana Sovata impresses with its diverse and well-maintained pools, offering a range of experiences suitable for all guests. The thermal and saltwater pools are especially noted for their healing properties. Guests frequently highlight the clean and spacious spa and pool areas, where the water is consistently warm and hot.
There are multiple indoor pools, including options with saltwater and freshwater, catering to various preferences. Families with children will appreciate the dedicated children's pool, which is easily accessible and well-maintained.
Although the pool area can sometimes seem crowded, the facilities are generally well-organized. Pool areas are not only clean but also come with ample amenities to ensure a comfortable and enjoyable visit. However, some noted the need for even warmer water in cooler weather and occasional maintenance issues such as non-working elevators.
Overall, visitors find the pools at Ensana Sovata to be a highlight of their stay, offering a blend of relaxation and therapeutic benefits. The cleanliness and variety of pools, along with the high-quality spa services, make it a top choice for those seeking a rejuvenating escape.
Ensana Sovata has garnered positive feedback from guests as a family-friendly destination, particularly highlighting its amenities suitable for children. The hotel boasts family-oriented activities, such as a dedicated spa area for children and pool facilities that include a fun water slide, making it an enjoyable experience for kids. The ambiance is noted to be pleasant and ideal for spending quality time together, particularly during occasions like Christmas.
Guests frequently mention the hotel as being great for family vacations with numerous family activities available, although some feel there is room for improvement in the facilities tailored for families. Despite the pool sometimes being crowded and noisy due to the presence of many families, the overall atmosphere remains welcoming and family-friendly.
Rooms offering views of the lake and the resort are highly praised, adding to the overall experience. Families visiting the hotel report having a wonderful time and appreciate the family-oriented environment. While some areas around the pool are restricted to children, the overall sentiment points to Ensana Sovata as a delightful choice for family getaways.
Ensana Sovata generally offers facilities and services that align with a four-star rating with the majority of its conditions meeting the expected standard. The accommodations and overall ambiance are appropriate for a hotel of this caliber, suggesting that it rightfully deserves its four-star status. Service quality is commendable, matching the level expected from a four-star establishment.
However, there are mixed reviews on specific aspects such as the quality and variety of food in the dining areas, which some guests feel do not meet four-star expectations. Opinions also vary regarding the condition of the furniture with some guests noting that it could benefit from an update to truly align with a four-star experience. Similarly, the inclusion of certain amenities like complimentary beer or wine has been highlighted as an area for potential improvement.
Some guests felt that the property was more akin to a three-star hotel and questioned how it obtained its four-star rating. Issues such as insufficient language skills among staff and rooms that do not fully meet the four-star criteria were raised, suggesting areas where the hotel could elevate its services to match guest expectations.
Overall, while Ensana Sovata offers a generally positive stay with services and facilities befitting a four-star rating, there are specific areas highlighted by guests where improvements could enhance the overall experience.
Ensana Sovata provides a variety of amenities for business travelers, including facilities for conferences, meetings and backup services. Although the business amenities are considered basic and there is room for improvement, the environment is largely seen as ideal for business activities. The staff is attentive to business needs, making it a suitable choice for business trips. The hotel is particularly clean and well-suited for business guests with the overall atmosphere being very business-friendly. While not primarily a business hotel, it supports business functions and offers a suitable environment for business stays.
Ensana Sovata offers several accessible facilities, particularly when it comes to areas around the pool, spa and fitness centers. The hotel's location itself is considered accessible and the building includes accommodations that are wheelchair accessible. However, some guests noted that the accessibility could be improved; for instance, there are approximately 100 steps from the center of the resort to the hotel, which might pose a challenge for older guests. Furthermore, certain areas like the stairs between floors -1 and -2 and some rooms, have limited accessibility. While the hotel has made strides in accessibility, there's an indication that some areas remain partially accessible or accessible but with difficulty.
Ensana Sovata offers a variety of facilities catering to families with particular attention to child-friendly pools. A dedicated children's pool is available, described as good and well-maintained by many guests. Parents can feel assured with areas around the pool being specifically designed for children's activities. The pools cater well to young visitors, although some reviews noted that the temperature of the swimming pools could be warmer. Despite these minor concerns, the overall feedback on the children's pool is positive, highlighting it as a nice feature. For adults seeking relaxation, there's a sauna exclusively for their use.
Ensana Sovata has received positive feedback regarding its heated pools. Guests have highlighted the availability and enjoyment of various heated pools, including a saltwater pool and thermal pools. The pools are well-maintained and well-organized, providing both fresh and saltwater options at varying temperatures. Many visitors found the heated pools to be a pleasant surprise, appreciating the good heating and overall cleanliness. The presence of water jets and hot thermal water further enhances the swimming experience. Overall, the hotel's heated pools have been described as enjoyable and an attractive feature during their stay.
Ensana Sovata boasts a variety of indoor pool facilities that cater to diverse preferences, making them a standout feature of the hotel. Guests frequently highlight the accessibility and cleanliness of these pools with many describing them as well-maintained and enjoyable. The indoor pool options are vast, including both saltwater and freshwater pools, hydro massage pools and specific pools designed for children. The heated indoor pools are especially appreciated for their comfort and pleasant temperature.
However, there are some mixed feelings about the children's pool, which some guests found to be overly hot, crowded and stuffy. Despite this, the indoor pools remain a major attraction for guests, offering a blend of relaxation and therapeutic experiences. The size of the pools and the general cleanliness of the spa area are repeatedly praised, contributing to a positive overall impression of the indoor pool facilities at Ensana Sovata.
Ensana Sovata offers a quiet and romantic atmosphere, making it an ideal destination for couples seeking a romantic getaway. With its romantic lake view and serene environment, it provides a well-suited setting for romantic retreats and escapes. Guests frequently highlight the romantic ambiance at night, contributing to a very romantic experience overall. The hotel stands out for its romantic vibe, making it perfect for honeymoons or any romantic stay. Whether for a short romantic escape or an extended romantic honeymoon, the setting and ambience are consistently praised as exceptionally romantic.
Ensana Sovata excels in its dog-friendly offerings, making it a prime choice for dog lovers. The hotel boasts dog-friendly rooms and areas, creating an overall welcoming atmosphere for pets. Guests appreciate that pets are accepted and accommodated without issue and seeing pets around the premises is common but not problematic. A few mentions of a dog barking in a neighboring room suggest that minor noise disturbances can occur, but these instances seem isolated. Overall, Ensana Sovata successfully caters to pet owners, providing a comfortable and inclusive experience for both guests and their furry companions.
Location Show Map
Location
The hotel is situated in a quiet and beautiful area, providing a serene ambiance perfect for unwinding. Guests highlighted the exceptional panorama and dreamy landscapes visible from their rooms. The location also benefits from being in the heart of Sovata, close to shops, restaurants and the main street, ensuring convenience and ease of access.
In addition to the natural beauty surrounding the hotel, visitors appreciated the quality of services, the exceptional spa and the therapeutic treatments available. The friendly and professional staff further enhances the overall experience, contributing to the hotel's high reputation. The clean and comfortable accommodations, combined with a delicious and varied breakfast, leave a lasting impression on guests.
Overall, Ensana Sovata's prime location, coupled with its beautiful surroundings and excellent facilities, makes it a standout choice for travelers looking to enjoy both relaxation and the charm of Sovata.
Breakfast
Despite some occasional notes about a lack of variety over consecutive days and specific items like dry fried eggs or simplistic offerings, the overall sentiment remains highly positive. Many guests commend the breakfast's Western-level diversity and its ability to cater to various tastes, often highlighting the freshness and richness of the food.
Notably, the breakfast experience at Ensana Sovata is often enhanced by the friendly staff and the stunning views from the dining area, adding to the overall pleasant start to the day. While a few guests expressed desires for extended breakfast hours or a greater variety of cheeses, the majority found the breakfast to be exceptional, leaving a lasting impression of both satisfaction and delight. The combination of excellent breakfast and the hotel's superior location contributes to a memorable stay at Ensana Sovata.
Dinner
Guests appreciate the wide selection at both breakfast and dinner, enjoying the mix of diverse and delicious dishes. The dinner, often described as fresh, tasty and well-prepared, seems to cater to a variety of tastes and is complemented by live music on some evenings, enhancing the overall dining ambiance.
However, some guests feel there is room for improvement, particularly concerning the variety and frequency of certain dishes. While most find the meals excellent, a few suggest that the dinner menu could be more diversified to better meet the expectations of a 4-star hotel. Despite these occasional critiques, Ensana Sovata's dining services generally receive positive feedback, making it a noteworthy aspect of the guest experience.
Rooms
On the positive side, spaciousness is a notable feature in many of the refurbished rooms with some guests finding them well-lit and equipped with modern utilities. Rooms on the upper floors receive accolades for their recent updates and modernized decor, contributing to an enjoyable stay.
However, not all experiences are uniformly glowing. Guests staying in rooms below the fourth floor note outdated furniture and include remarks about a stale smell. Some rooms are criticized for being cramped and lacking air conditioning. The cleanliness standards also vary with a few guests reporting rooms not being cleaned thoroughly during their stay, issues with flies in the bathrooms and dated interiors that fall short of the 4-star rating promised.
Overall, the renovated rooms at Ensana Sovata deliver a comfortable and aesthetically pleasing experience for many guests, especially those fortunate enough to stay in the more recently updated sections of the hotel. Nonetheless, inconsistencies in room conditions and amenities suggest a need for further improvements to ensure all guests enjoy a uniformly high standard.
Beds
However, there are some areas of concern. Issues with twin beds drifting apart and certain rooms having beds pushed together rather than true double beds detract from the overall experience for some guests. The quality of pillows seems to be a recurring issue with several describing them as small, of poor quality or even lumpy. Extra beds come across as hit-or-miss with some guests finding them narrow and uncomfortable.
Despite these discrepancies, the general sentiment leans towards satisfaction with the majority echoing that the beds are comfortable and conducive to a good night's sleep. The mattresses receive particular praise for their quality and the overall comfort of the rooms adds to the positive notes from guests. However, those planning to stay should be ready for a few potential hiccups concerning bed arrangements and pillow quality.
Cleanliness
The hotel's cleanliness extends beyond the rooms with public areas such as the spa, pools and treatment centers receiving high praise for their sanitary conditions. The well-maintained and sanitized indoor pool, coupled with clean towels and robes changed daily, exemplifies the commitment to a hygienic environment.
However, some feedback points out the need for enhanced cleanliness in less frequently maintained areas like the sauna, certain bathrooms and during extended room stays. Occasional discomfort was noted due to renovations, dust and minor hygiene lapses.
Despite these occasional issues, the overall sentiment remains highly positive. Excellent cleanliness levels, combined with friendly staff and good quality hygiene products, contribute to a pleasant stay at Ensana Sovata. Guests also appreciate the clean and serene environments provided by the hotel, making it a recommended destination for those who prioritize hygiene in their travel accommodations.
Staff
Guests have little but positive things to say about the staff's attitude, noting the extreme effort put into making guests feel relaxed and well-cared-for. Many reviews commend the high quality, professionalism and training of the staff, emphasizing their ability to swiftly and accurately meet guests' demands. The discretion and politeness of the staff are often lauded, adding to the overall sense of comfort and satisfaction among visitors.
However, not all feedback is entirely positive. Some reviews point out areas for improvement, such as the need for better training at reception and a perceived lack of motivation and professionalism from certain staff members. Despite these few criticisms, the general consensus remains overwhelmingly positive with the staff's warmth and dedication leaving a lasting impression on most guests.
Wi-Fi
Spa
Gym
Pool
There are multiple indoor pools, including options with saltwater and freshwater, catering to various preferences. Families with children will appreciate the dedicated children's pool, which is easily accessible and well-maintained.
Although the pool area can sometimes seem crowded, the facilities are generally well-organized. Pool areas are not only clean but also come with ample amenities to ensure a comfortable and enjoyable visit. However, some noted the need for even warmer water in cooler weather and occasional maintenance issues such as non-working elevators.
Overall, visitors find the pools at Ensana Sovata to be a highlight of their stay, offering a blend of relaxation and therapeutic benefits. The cleanliness and variety of pools, along with the high-quality spa services, make it a top choice for those seeking a rejuvenating escape.
Family
Guests frequently mention the hotel as being great for family vacations with numerous family activities available, although some feel there is room for improvement in the facilities tailored for families. Despite the pool sometimes being crowded and noisy due to the presence of many families, the overall atmosphere remains welcoming and family-friendly.
Rooms offering views of the lake and the resort are highly praised, adding to the overall experience. Families visiting the hotel report having a wonderful time and appreciate the family-oriented environment. While some areas around the pool are restricted to children, the overall sentiment points to Ensana Sovata as a delightful choice for family getaways.
4 Star
However, there are mixed reviews on specific aspects such as the quality and variety of food in the dining areas, which some guests feel do not meet four-star expectations. Opinions also vary regarding the condition of the furniture with some guests noting that it could benefit from an update to truly align with a four-star experience. Similarly, the inclusion of certain amenities like complimentary beer or wine has been highlighted as an area for potential improvement.
Some guests felt that the property was more akin to a three-star hotel and questioned how it obtained its four-star rating. Issues such as insufficient language skills among staff and rooms that do not fully meet the four-star criteria were raised, suggesting areas where the hotel could elevate its services to match guest expectations.
Overall, while Ensana Sovata offers a generally positive stay with services and facilities befitting a four-star rating, there are specific areas highlighted by guests where improvements could enhance the overall experience.
Business
Accessible
Children's Pool
Heated Pool
Indoor Pool
However, there are some mixed feelings about the children's pool, which some guests found to be overly hot, crowded and stuffy. Despite this, the indoor pools remain a major attraction for guests, offering a blend of relaxation and therapeutic experiences. The size of the pools and the general cleanliness of the spa area are repeatedly praised, contributing to a positive overall impression of the indoor pool facilities at Ensana Sovata.
Romantic
Dog Friendly
Yes, Ensana Sovata has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Children's Pool, Pool Water Slide. For more information, read the answers to the Pool questionnaire
Yes, a spa is available at Ensana Sovata.
Yes, Ensana Sovata welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire
No, parking facilities aren't available at Ensana Sovata.
Yes, Ensana Sovata has a gym.
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