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Summary of reviewsThe Ville Resort - Casino in Townsville receives high praise from guests for its exceptional offerings across various areas. Its prime location on the waterfront, with stunning views of Magnetic Island, positions it as an ideal base for relaxation and adventure. The close proximity to ferry terminals and downtown Townsville is appreciated, along with the beautiful ocean views and nearby gardens. Guests express satisfaction with the spacious, modern rooms that feature breathtaking views, creating a comfortable and relaxing stay. Comprehensive amenities like the pool and diverse dining options on-site contribute to an enhanced experience, complemented by the friendly and helpful staff.
The resort has earned a reputation for its impressive breakfast offerings, particularly the superb buffet spread, offering great value for money and a delightful start to the day. Miss Songs restaurant, with its Asian fusion cuisine, and the Quarterdeck feature prominently in positive dinner reviews, although a few guests note inconsistencies in food quality at the Casino restaurant. Nonetheless, the overall dining experience is highly rated, with high-quality food, excellent customer service, and inviting dining atmospheres drawing commendations.
Cleanliness is a standout aspect, with reviews consistently highlighting the immaculate conditions and recent renovations, reflecting a high standard maintained throughout the hotel. The friendly and attentive staff further elevate the experience, consistently providing exceptional service and contributing to a welcoming atmosphere.
The stunning pool area, described as amazing and well-maintained, offers a luxurious, relaxing environment with spectacular views, featuring a popular swim-up bar. Families find the resort accommodating, with great pool facilities and comfortable rooms with two queen-sized beds, making it ideal for children.
Comfortable beds receive particular praise, contributing to restful accommodations, although there are mixed opinions about pillows. Overall, The Ville Resort - Casino offers a blend of luxury and comfort, with excellent cleanliness, food options, and a scenic backdrop for a relaxing stay. The casino adds an engaging element, appealing for its pleasant atmosphere, friendly gaming staff, and great meal deals, affirming its status as a top local attraction. Overall, guests frequently express their intent to return, recommending The Ville Resort - Casino as a desirable destination. Show more
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Categories
Luxury Hotel
A prominent 4.5-star luxury resort offering a vibrant atmosphere with a casino, multiple dining options, a popular resort-style pool with a swim-up bar, and excellent views.
Hotel with Parking
The Ville Resort - Casino provides parking facilities for its guests. As a resort, it offers a range of entertainment options, including a casino, dining, and accommodation.
Accessible Hotel
This hotel features specially designated wheelchair accessible rooms and provides valet parking and lift access throughout the property. It offers grab bars in the shower and near the toilet, in-room roll-in showers, a pool access ramp, a pool hoist, a portable shower seat, a raised toilet seat, and a stair-free path to the entrance.
Hotel with Outdoor Pool
Guests at Ardo have access to the neighbouring The Ville precinct, which includes an oceanside swimming pool and a swim-up pool bar.
Hotel for Honeymoon
Casino Hotel
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Pool Swim Up Bar Outdoor Pool
Business Hotel
Hotel with Gym
5-Star Hotel
Hotel with Swim Up Bar
Room Types
Executive King Room with Marina ViewLocated on top the 3 floors of the Hotel, this premium room features 1 king bed and a beautiful bathroom with a deep bath. The room also enjoys views of Townsville City and Castle Hill.
Executive SuiteLocated on the top 3 floors, this suite features 1 king size bedroom, separate lounge/dining area and a balcony with lovely views. The glass and marble bathroom has a freestanding bath tub and a waterfall shower.
Complimentary use of bath robes, complimentary bottled water, an executive pillow menu and a complimentary newspaper of your choice are included.
Deluxe SuiteThis deluxe suite features 1 king size bedroom, a separate lounge/dining area and a balcony.
Complimentary use of bath robes, complimentary bottled water, an executive pillow menu and a complimentary newspaper of your choice are included.
Please note that views are not guaranteed in this room type.
Executive King Room with Ocean ViewLocated on top the 3 floors of the Hotel, this premium room features 1 king bed and a beautiful bathroom with a deep bath. The room also enjoys views of beautiful Magnetic Island across the Coral Sea.
Deluxe King Marina RoomLocated on the lower 3 floors of the Hotel, this room features a modern and functional design and 1 king size bed.
Please note that views are not guaranteed in this room type.
Deluxe Twin Marina RoomLocated on the lower 3 floors of the Hotel. this room features a modern and functional design and 2 double beds.
Please note that views are not guaranteed in this room type.
Executive Twin Room with Marina ViewLocated on the top 3 floors of the Hotel, this premium accommodation features 2 double beds and a beautiful bathroom with premium amenities. Enjoy views over Townsville City and Castle Hill.
Please note that the bathroom features a walk-in shower only.
Executive Twin Room with Ocean ViewLocated on the top 3 floors of the Hotel, this premium accommodation features 2 double beds and a beautiful bathroom with premium amenities. Enjoy views of beautiful Magnetic Island across the Coral Sea.
Please note that the bathroom features a walk-in shower only.
Resort King Room with Marina ViewThis resort room is inspired by the traditional Queenslander combined with the spirit of the tropics. Enjoy views over to the marina, nestled in front of Townsville’s most iconic feature, Castle Hill. The new bathrooms have a walk-in shower with glass screen and door. The room has a king sized bed.
Resort Twin Room with Marina ViewThis resort room is inspired by the traditional Queenslander combined with the spirit of the tropics. Enjoy views over to the marina, nestled in front of Townsville’s most iconic feature, Castle Hill. The new bathrooms feature a walk-in shower with glass screen and door. The room has 2 double beds.
Resort King Room with Ocean ViewThis resort room is inspired by the traditional Queenslander combined with the spirit of the tropics. Enjoy ocean views over the Coral Sea and to Magnetic Island. The new bathroom has a walk-in shower with glass screen and door.
Resort Twin Room with Ocean ViewThis resort room is inspired by the traditional Queenslander combined with the spirit of the tropics. Enjoy ocean views over the Coral Sea and to Magnetic Island. The new bathrooms has a walk-in shower with glass screen and door.
Resort King SuiteThe Resort King Suite has a lounge room, separate bedroom, walk-in shower, an indulgent spa bath and a private balcony to take in the view. It has retro-cool furnishings, modernised with a palette of crisp white, calming grey and luxurious emerald green.
The design brings together the comfort of a traditional Queenslander home through timber paneled walls and bedhead with the energy of the tropics through the striking leaf-print carpet, green velvet cushions and the incredible Townsville City and marina, Coral Sea and Magnetic Island views.
Resort Twin SuiteThe resort Twin Suite features a lounge room, separate bedroom, walk-in shower, indulgent spa bath and private balcony to take in the view. The suite has retro-cool furnishings and is decorated in white, grey and emerald greens. The design brings together the comfort of a traditional Queenslander home through timber paneled walls and bedhead with the energy of the tropics through the striking leaf-print carpet, green velvet cushions and the incredible Townsville City and marina, Coral Sea and Magnetic Island views. This room features 2 double beds.
Deluxe Twin Ocean RoomLocated on the lower 3 floors of the Hotel. this room features a modern and functional design and 2 double beds. Please note that views are not guaranteed in this room type.
Deluxe King Ocean RoomLocated on the lower 3 floors of the Hotel, this room features a modern and functional design and 1 king size bed. Please note that views are not guaranteed in this room type.
Guest Reviews
8.6
Very Good
Location
The Ville Resort - Casino is highly praised for its exceptional location, offering guests an ideal spot on the waterfront with captivating views of Magnetic Island. Visitors appreciate the convenient proximity to the ferry terminals, making it effortless to explore the island or head into downtown Townsville, which is just a short walk away. The surroundings boast beautiful ocean views, picturesque gardens, and the charming marina. Guests find the hotel's location perfect for both relaxation and adventure, serving as a great base to discover local attractions and enjoy leisurely walks through the park to the city center.
The resort is not just about its prime location; it also offers spacious, modern rooms with breathtaking views that create a comfortable and relaxing stay. The amenities, including the pool and diverse dining options, further enhance the experience by providing everything one might need on-site. The friendly and helpful staff add to the welcoming atmosphere, ensuring that all visitors feel well taken care of during their stay. Whether it's for a family getaway, a wedding, or simply a night before heading to Magnetic Island, The Ville Resort - Casino shines as a top choice for accommodation in Townsville.
Breakfast
The Ville Resort - Casino has garnered an impressive reputation for its breakfast offerings, consistently praised by guests for their quality and variety. The breakfast buffet stands out as a highlight, frequently described as one of the best to experience, offering a superb spread that many find to be great value for money. Guests appreciate the delicious and plentiful options, with particular praise for the standout baked ham. The buffet format allows for a wide choice, and many guests recommend indulging in the breakfast for an enjoyable start to the day.
In addition to the buffet, the efficiency and reasonable pricing of room service breakfast have also been noted positively. However, for those seeking a more streamlined experience, the continental breakfast also comes highly recommended. Dining at the Quarterdeck, where the beautiful view enhances the morning meal, has been cited as a particularly delightful experience. While some guests have commented on the additional cost for specific coffee choices like cappuccino and espresso within the buffet price, the overall sentiment remains overwhelmingly positive, reinforcing the notion that breakfast at The Ville Resort - Casino is not to be missed.
Dinner
At The Ville Resort - Casino, the dining options offer a range of culinary delights, catering to various tastes and ensuring a memorable experience for guests. Among the dining venues, Miss Songs stands out as a clear favorite, garnering praise for its delicious Asian fusion cuisine. Guests repeatedly highlight their excellent meals at this restaurant, often recommending it as a must-visit for dinner. The Quarterdeck is another popular choice, known for its pleasant atmosphere and tasty offerings like pizza and other light meals.
While most dining experiences are positive, some guests have noted that certain meals at the Casino restaurant fell short of expectations, particularly with issues related to food quality and presentation. Despite a few mixed reviews, many guests appreciate the high-quality food across various venues, including room service and the Quarterdeck, which is favored for its drinks and pleasant atmosphere.
The hotel goes beyond just good food; it charms visitors with its stunning dining areas, excellent customer service, and overall inviting vibe. For those seeking quality and variety in dining, combined with reasonable pricing and scenic views, The Ville Resort - Casino appears to be an attractive destination. Overall, the resort offers a diverse range of dining experiences, ensuring that most guests leave satisfied and eager to return.
Rooms
Guests of The Ville Resort - Casino consistently praise the rooms for their cleanliness and comfort. Many reviews highlight the modern, spacious, and well-maintained nature of the accommodations, with some noting recent refurbishments that enhance the experience. The rooms often feature stunning views of Magnetic Island and the ocean, enhancing the overall appeal. Guests frequently mention the comfort of the beds and spaciousness of the rooms, providing a restful environment. While some rooms may appear slightly dated, this does not detract significantly from their overall pleasant ambiance. The efficient housekeeping and attention to detail in maintaining spotless rooms is noted repeatedly. Guests appreciate the thoughtful room amenities, though some suggest improvements like offering mugs instead of small cups. Overall, the blend of comfort, cleanliness, and excellent views creates a highly favorable impression of the rooms at The Ville Resort - Casino.
Beds
The Ville Resort - Casino has garnered notably positive feedback regarding the comfort of its beds, an essential feature for any traveler seeking restful accommodations. Guests repeatedly highlight the beds as very comfortable, with many describing them as an excellent aspect of their stay. The king-size bed, in particular, receives praise for its generous size, providing an ideal option for taller guests who appreciate the extra space. Cleanliness pairs seamlessly with comfort, as guests frequently remark on the pristine condition of their rooms. While a few guests found the beds hard despite using a mattress topper, the overall impression remains overwhelmingly favorable. Among the bedding amenities, the pillows have mixed reviews; they are not universally lauded, though some guests did find them to be wonderful. This consistent emphasis on comfort ensures that guests can unwind and enjoy a pleasant night's sleep amidst the beautiful surroundings, which include scenic views of the Coral Sea.
Cleanliness
The Ville Resort - Casino consistently receives praise for its impeccable cleanliness, which is a standout feature according to guest reviews. Rooms are routinely described as clean, tidy, and fresh, ensuring a comfortable stay for all guests. Those visiting appreciate the spaciousness and neatness of the accommodations, where modern decor adds to the cleanliness, enhancing the overall experience. The hotel's recent renovations have contributed to the fresh atmosphere, with beautifully updated rooms reflecting a high standard of cleanliness and maintenance. While some guests feel that the cost doesn't match the expectations for basic room features, the overwhelming majority are impressed with the exceptional cleanliness and quality found throughout the hotel. The attentive and friendly staff further elevate the guests' stay, responding promptly to needs while ensuring rooms are ready upon check-in. Overall, the commitment to maintaining a spotless environment shines through, making The Ville Resort - Casino a desirable destination for those valuing comfort and clean surroundings.
Staff
The Ville Resort - Casino is consistently praised for its exceptional staff, whose warmth and professionalism set a welcoming tone for guests. Visitors frequently highlight the friendliness and helpfulness of the front desk and reception staff, who create a positive first impression at check-in and continue to offer outstanding service throughout their stay. Guests find the team attentive, obliging, and courteous, whether it's accommodating requests or providing excellent customer service.
The resort's employees are noted for their remarkable ability to make guests feel comfortable and at home, often going above and beyond to ensure satisfaction. The reception staff, in particular, received commendations for their efficiency and ability to accommodate specialty requests with ease. Interactions at the Quarterdeck and valet parking also stand out, demonstrating great service with impeccable professionalism.
Numerous reviews mention the staff's cheerful demeanor, making them almost inconspicuous in their efficiency while remaining readily available when approached. This balance contributes to a seamless and pleasant experience for guests, ensuring that their needs are met with kindness and attention. Families traveling with kids remark on the staff's extra effort to be helpful and engaging, enhancing their holiday experience significantly.
Overall, The Ville Resort - Casino owes much of its charm to its amazing staff, who maintain high standards of service and continually impress guests with their friendly and welcoming nature, contributing to memorable stays in this spectacular location.
Pool
The Ville Resort - Casino offers a stunning pool area that is consistently praised by guests for its beauty and inviting atmosphere. Described as amazing, lovely, and fabulous, the pool is clearly a standout feature of the hotel, providing guests with the perfect place to unwind and enjoy their stay. The swim-up bar adds an element of fun, enhancing the overall vibe while offering a great spot for relaxation. Guests appreciate the well-maintained and clean environment, complemented by comfortable lounges.
The pool area, with spectacular views extending to Magnetic Island, brings a touch of luxury reminiscent of the Hampton style; it is often lauded as one of the best pools in Australia. Whether visiting with family or friends, the pool remains the highlight of guests' experiences at the resort. Coupled with awesome facilities and friendly staff, The Ville Resort - Casino establishes itself as a top choice for those looking to enjoy a relaxing holiday, with many visitors expressing their intent to return and recommending the resort to others.
Family
The Ville Resort - Casino in Townsville is a welcoming destination for families seeking a relaxing getaway. The hotel offers a pleasant green grass outdoor area by the pool, providing a relaxing space that families, especially those with children, can enjoy. Guests mention the great pool facilities that cater well to families, making it an ideal spot for children to have fun. The rooms are accommodating, generally featuring two queen-sized beds that suit families comfortably. The staff at the resort are notably friendly and helpful, with particular attention to ensuring a pleasant experience for families with young children. Despite certain amenities like the $13 non-alcoholic slushie, families find the overall experience worthwhile, opting to return during their visits to Townsville. The Ville Resort - Casino promises a tranquil and engaging environment for families to spend quality time together.
5 Star
The Ville Resort - Casino offers an enchanting blend of luxury and comfort, making it a highly regarded destination among guests. The views from the hotel are described as gorgeous, providing a picturesque backdrop for a relaxing stay. Guests appreciate the cleanliness and presentation of the hotel, noting that the rooms and facilities are excellent and well-maintained. The accommodation is complemented by a broad range of food options, ensuring a satisfying culinary experience. Despite some concerns about value for money, many visitors find the facilities fantastic and the overall experience to be top class, ensuring a very comfortable and enjoyable stay.
Casino
The casino at The Ville Resort offers an engaging escape for guests seeking entertainment in North Queensland. Visitors frequently praise the casino floor's pleasant and appealing atmosphere, making it an enjoyable destination for those interested in gaming. The gaming staff are noted for their friendliness, contributing to the positive experience at the casino. Renovations have left the common areas looking impressive, with easy access from various points within the resort. Many guests find the on-site casino appealing, complemented by excellent facilities and diverse dining options. The Quarterdeck offers delightful steak dishes and the Palm House buffet is a culinary treat, showcasing the chefs' prowess. The casino also offers budget-friendly meal deals, like the $10 meals, adding to the overall value of the experience. Guests often make the trip from Magnetic Island via ferry, underscoring the casino's broad appeal as a local attraction.
Yes, The Ville Resort - Casino has pool(s) that belong to one or more of the following categories: Pool Swim Up Bar, Outdoor Pool.
Yes, a spa is available at The Ville Resort - Casino.
No, The Ville Resort - Casino doesn't allow dogs.
Yes, parking facilities are available at The Ville Resort - Casino.