Sheraton Chihuahua Soberano
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Summary of reviewsSheraton Chihuahua Soberano is well-regarded for its excellent location, offering convenient access to local attractions, quick road connections and nearby amenities. Guests often praise the terrace and pool, which add to the favorable surroundings. The hotel is seen as offering good value with reasonable pricing and friendly staff enhancing the overall positive experience.
Breakfast at the hotel is highlighted for its variety and quality, particularly the delicious and comprehensive breakfast buffet, which many guests find well-prepared and enjoyable. Service during breakfast is generally appreciated, though some criticisms arise regarding room service breakfast and occasional ambiguity in breakfast charges.
The rooms provide a mix of spaciousness and comfort, featuring large sizes and remarkable city views. Beds are noted for their comfort, contributing to restful stays. However, numerous maintenance and cleanliness issues, such as outdated furniture and insufficient air conditioning, are frequently mentioned. Cleanliness concerns include dirty carpets and bathrooms with occasional reports of deficiencies like inadequate towels or non-functioning amenities.
Staff at Sheraton Chihuahua Soberano are mostly seen as friendly and helpful, delivering excellent service and hospitality. Guests commend the attentiveness and genuine care from lobby and restaurant employees. However, challenges such as rude behavior, slow service in certain areas and billing errors are noted by some visitors, indicating room for improvement in professionalism and training.
The hotel's internet service faces consistent criticism with guests experiencing slow and unstable WiFi, often unable to connect in their rooms. The pool area receives mixed feedback, praised for its spaciousness and attentive service, but hampered by issues like heating problems, occasional cleanliness concerns and limited accessibility due to external events.
Parking at the hotel is another area requiring improvement with mixed feedback on the availability and location of parking spaces, absence of valet service and challenging elevator access. Despite these issues, the hotel maintains a comfortable and family-friendly atmosphere, noted for its safety and suitability for guests of all ages. Event rooms further foster a family-oriented environment, contributing to an overall secure and pleasant stay.
The beds at Sheraton Chihuahua Soberano are frequently praised for their comfort with many guests highlighting this as a significant factor in their restful stays. While there are occasional remarks about the need for updates to sheets and mattresses, the general consensus is positive.
In summary, Sheraton Chihuahua Soberano offers a well-located and comfortable stay with commendable staff and enjoyable breakfasts. However, improvements in room maintenance, cleanliness, WiFi connectivity and parking management could elevate the guest experience to better match its esteemed reputation.
Categories
Breakfast at the hotel is highlighted for its variety and quality, particularly the delicious and comprehensive breakfast buffet, which many guests find well-prepared and enjoyable. Service during breakfast is generally appreciated, though some criticisms arise regarding room service breakfast and occasional ambiguity in breakfast charges.
The rooms provide a mix of spaciousness and comfort, featuring large sizes and remarkable city views. Beds are noted for their comfort, contributing to restful stays. However, numerous maintenance and cleanliness issues, such as outdated furniture and insufficient air conditioning, are frequently mentioned. Cleanliness concerns include dirty carpets and bathrooms with occasional reports of deficiencies like inadequate towels or non-functioning amenities.
Staff at Sheraton Chihuahua Soberano are mostly seen as friendly and helpful, delivering excellent service and hospitality. Guests commend the attentiveness and genuine care from lobby and restaurant employees. However, challenges such as rude behavior, slow service in certain areas and billing errors are noted by some visitors, indicating room for improvement in professionalism and training.
The hotel's internet service faces consistent criticism with guests experiencing slow and unstable WiFi, often unable to connect in their rooms. The pool area receives mixed feedback, praised for its spaciousness and attentive service, but hampered by issues like heating problems, occasional cleanliness concerns and limited accessibility due to external events.
Parking at the hotel is another area requiring improvement with mixed feedback on the availability and location of parking spaces, absence of valet service and challenging elevator access. Despite these issues, the hotel maintains a comfortable and family-friendly atmosphere, noted for its safety and suitability for guests of all ages. Event rooms further foster a family-oriented environment, contributing to an overall secure and pleasant stay.
The beds at Sheraton Chihuahua Soberano are frequently praised for their comfort with many guests highlighting this as a significant factor in their restful stays. While there are occasional remarks about the need for updates to sheets and mattresses, the general consensus is positive.
In summary, Sheraton Chihuahua Soberano offers a well-located and comfortable stay with commendable staff and enjoyable breakfasts. However, improvements in room maintenance, cleanliness, WiFi connectivity and parking management could elevate the guest experience to better match its esteemed reputation.
Hotel for Honeymoon
The Sheraton offers a luxurious experience with high-quality service and amenities. Its reputation for comfort and elegance makes it a suitable choice for honeymooners seeking a pampered stay.
Family Friendly Hotel
The Sheraton offers a garden, sun terrace, gym, and swimming pool. It is located near District 1 and a short drive from Chihuahua Town, providing ample space and activities for families.
Romantic Hotel
This hotel offers amenities suitable for couples, including a spa and upscale dining options.
Hotel with Swimming Pool
This hotel offers a large outdoor swimming pool and is well-regarded for its service and amenities. It is a popular choice for travelers seeking a comfortable and relaxing stay with excellent pool facilities.
Infinity Pool Panoramic View Pool Outdoor Pool
Business Hotel
This hotel is a top choice for business travelers. It offers extensive meeting facilities, business services, and comfortable rooms perfect for working and relaxing. It also features on-site dining and is well-located for business activities.
Hotel with Parking
This hotel offers secure parking and is highly rated. It is well-regarded for its overall quality and service.
Accessible Hotel
Sheraton Chihuahua Soberano is listed as being wheelchair accessible.
Hotel with Gym
The hotel offers a fitness center for guests looking to maintain their workout routine.
Hotel with Outdoor Pool
This hotel features an outdoor pool and is mentioned in multiple sources as a hotel with a pool in Chihuahua. Guests have noted the swimming pool positively in reviews.
Luxury Hotel
5-Star Hotel
Hotel with Infinity Pool
Hotel with Panoramic View Pool
Guest Reviews
Sheraton Chihuahua Soberano stands out primarily for its excellent location, which is frequently highlighted by guests as one of its best features. The hotel is superbly situated, providing easy access to local attractions and offering quick and convenient road access. Guests appreciate not just the central positioning, but also the surrounding amenities and its proximity to the city's attractions. Additional benefits include comfortable facilities, including a terrace and a pool, which complement the favorable location. In terms of value, visitors find the hotel to be a good place with reasonable pricing and friendly staff, adding to the overall positive experience.
Sheraton Chihuahua Soberano offers a breakfast experience praised for its variety and quality. Guests frequently highlight the delicious and enjoyable breakfast buffet, describing it as very complete and well-prepared. The service in the breakfast room is generally appreciated with some emphasizing the comfort and excellence of their morning meal.
However, there are a few criticisms, particularly concerning the room service breakfast, which some guests found cold and slow. Additionally, a few guests mentioned an inconsistency in the value for money, noting that breakfast can be expensive and occasionally not included as expected, despite being part of the reservation.
Overall, the hotel's breakfast offerings are well-received with many guests applauding the great and delicious food, especially the varied buffet options. Nonetheless, there are areas for improvement in service speed and clarity regarding breakfast charges.
Sheraton Chihuahua Soberano's rooms offer a mix of comfort and spaciousness with remarkable city views that many guests appreciate. The beds are described as super comfortable, making for a restful stay. Some positive notes highlight the spaciousness and large size of the rooms, which provide ample space to relax. Guests have also mentioned enjoying the room coffee and appreciating the comfort provided for rest.
However, several aspects of the rooms call for attention. Many reviews indicate that the rooms are old with outdated and sometimes broken furniture. Issues such as old carpets, malfunctioning bathroom accessories, flickering lights and insufficient air conditioning have been reported. Cleanliness seems to be inconsistent with comments on dirty carpets, bathrooms and even graffiti marring window views. The rooms occasionally lack basic amenities like adequate towels, a functioning refrigerator or even a working phone.
In summary, while the Sheraton Chihuahua Soberano's rooms have the potential for a comfortable stay with their spacious and cozy interiors, there are numerous maintenance and cleanliness issues that need to be addressed to enhance the guest experience.
Sheraton Chihuahua Soberano boasts an impressive record when it comes to guest comfort, particularly regarding their beds. Many guests have found the beds to be super comfortable, very pleasant and spacious, often highlighted as a significant factor contributing to a restful stay. Praises extend to the pillows as well with descriptions like excellent and very good for rest making frequent appearances. Some reviews note that the hotel's sheets and mattresses might benefit from updates; there were mentions of old and rough sheets, as well as some issues with mattress firmness and molds. Nonetheless, the overall consensus leans towards a positive experience with many guests appreciating the comfort and quality of the beds and bedding, making for a satisfying and restful visit.
At the Sheraton Chihuahua Soberano, guest feedback about the cleanliness is a mixed bag. On the positive side, the hotel offers a generally clean and comfortable environment, especially when it comes to overall spaces like the lobby and restaurant which are noted to be very nice and luxurious. Guests have also mentioned good cleanliness standards in general and an impeccable presentation in some cases.
However, numerous reviews indicate significant concerns with specific aspects of cleanliness throughout the hotel. A recurring complaint is about the old and dirty carpets, both in rooms and hallways. Additionally, reports of dirty rooms, including issues with dust, hair and even leftover food from previous guests, have been notable. Bathrooms also seem to be problematic with several mentions of dirty conditions, blocked drains and non-functioning bathtubs. The pool's hygiene is another major issue, described as dirty and poorly maintained, posing a significant detractor.
The state of the towels has drawn specific attention for being very old, torn and in need of immediate replacement. Similarly, furniture and upholstery in rooms are described as outdated and dirty with specific mentions of dirty bed boards and armrests. Some reviewers have reported unsavory discoveries such as insects on bathroom sinks and dirty sheets left behind in rooms.
Overall, while some areas of the Sheraton Chihuahua Soberano receive praise for their cleanliness, guests have highlighted numerous areas needing urgent attention and improvement to meet a consistent high standard across the entire hotel.
The staff at Sheraton Chihuahua Soberano receive mixed reviews, but the majority of guests find them to be very friendly, attentive and helpful. Many visitors appreciate the excellent service from the moment of arrival, noting their positive interactions with the lobby staff, bell staff and restaurant employees. Guests frequently commend the staff for their constant attention and genuine hospitality, expressing satisfaction with their efforts to make stays comfortable.
However, some aspects of staff performance show room for improvement. A few guests faced challenges with reception, highlighting issues such as rude behavior, lack of training and inefficiency. There were also mentions of problems like slow service in specific areas, minimal empathy in handling guest concerns and occasional billing errors. Despite these shortcomings, the overall impression remains that most staff members are friendly and eager to help, though greater consistency in professionalism and training would elevate the guest experience even further.
The internet service at 'Sheraton Chihuahua Soberano' receives consistent criticism from its guests. Issues highlighted include slow and weak WiFi signals with many guests unable to connect to the internet in their rooms. Complaints about the signal dropping frequently and the lack of a secure connection are common themes. Overall, the stability and performance of the internet service are notably poor, especially compared to other hotels in the area at lower price points that offer better connectivity.
The pool area at Sheraton Chihuahua Soberano receives a mix of feedback. Many guests highlight the pool's positive aspects, noting that the area is spacious, clean and features a pleasant smell. Some rave about its beautiful, spectacular view of the city and appreciate the proximity of the bar for convenient refreshments. The waiters' service around the pool also garners praise for being attentive and kind, making the overall experience enjoyable for those who visit at the right times.
However, there are several points of critique that cannot be overlooked. A recurring issue is the heating system; many guests comment on the pool being very cold with some mentioning that the heating was broken or non-existent despite assurances before booking. The pool's cleanliness also comes into question occasionally with mentions of debris and hair in the water at times.
Another common inconvenience is the pool's limited accessibility. Guests have faced early closures, events and parties that prevent them from utilizing the facility. Additionally, the pool sometimes feels crowded with external guests, reducing its exclusivity for hotel inhabitants.
While the pool area at Sheraton Chihuahua Soberano is often described as great, beautiful and worth visiting, potential guests should be mindful of the temperature and availability issues that have been pointed out.
The parking situation at Sheraton Chihuahua Soberano receives mixed feedback from guests. Some appreciate the good parking area, while others find the location far and secluded. The lack of valet service and unclear instructions on where to park upon arrival are noted inconveniences. Additionally, elevator access from the parking lot can be challenging and there are concerns about unauthorized use of the safest parking areas. Overall, the hotel could benefit from more efficient parking management to enhance guest experience.
Sheraton Chihuahua Soberano is a comfortable and family-friendly hotel that provides a welcoming atmosphere for guests of all ages. It is noted for its safety and suitability for family stays, making it an ideal choice for visitors traveling with children. The hotel has event rooms that contribute to its family-oriented environment. Overall, guests appreciate the secure and friendly ambiance that ensures a pleasant stay and express their intent to return in the future.
Sheraton Chihuahua Soberano is highly regarded for its excellence in service and facilities, once considered a five-star hotel. While its standards align closely with those expected from the Sheraton brand, some guests believe it operates more at a four-star level. The hotel maintains a strong reputation globally, yet certain experiences, such as ineffective room heating, have fallen short of high expectations. Despite a few setbacks, the hotel remains highly recommended by many and continues to hold a notable position in the hospitality industry.
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Location
Breakfast
However, there are a few criticisms, particularly concerning the room service breakfast, which some guests found cold and slow. Additionally, a few guests mentioned an inconsistency in the value for money, noting that breakfast can be expensive and occasionally not included as expected, despite being part of the reservation.
Overall, the hotel's breakfast offerings are well-received with many guests applauding the great and delicious food, especially the varied buffet options. Nonetheless, there are areas for improvement in service speed and clarity regarding breakfast charges.
Rooms
However, several aspects of the rooms call for attention. Many reviews indicate that the rooms are old with outdated and sometimes broken furniture. Issues such as old carpets, malfunctioning bathroom accessories, flickering lights and insufficient air conditioning have been reported. Cleanliness seems to be inconsistent with comments on dirty carpets, bathrooms and even graffiti marring window views. The rooms occasionally lack basic amenities like adequate towels, a functioning refrigerator or even a working phone.
In summary, while the Sheraton Chihuahua Soberano's rooms have the potential for a comfortable stay with their spacious and cozy interiors, there are numerous maintenance and cleanliness issues that need to be addressed to enhance the guest experience.
Beds
Cleanliness
However, numerous reviews indicate significant concerns with specific aspects of cleanliness throughout the hotel. A recurring complaint is about the old and dirty carpets, both in rooms and hallways. Additionally, reports of dirty rooms, including issues with dust, hair and even leftover food from previous guests, have been notable. Bathrooms also seem to be problematic with several mentions of dirty conditions, blocked drains and non-functioning bathtubs. The pool's hygiene is another major issue, described as dirty and poorly maintained, posing a significant detractor.
The state of the towels has drawn specific attention for being very old, torn and in need of immediate replacement. Similarly, furniture and upholstery in rooms are described as outdated and dirty with specific mentions of dirty bed boards and armrests. Some reviewers have reported unsavory discoveries such as insects on bathroom sinks and dirty sheets left behind in rooms.
Overall, while some areas of the Sheraton Chihuahua Soberano receive praise for their cleanliness, guests have highlighted numerous areas needing urgent attention and improvement to meet a consistent high standard across the entire hotel.
Staff
However, some aspects of staff performance show room for improvement. A few guests faced challenges with reception, highlighting issues such as rude behavior, lack of training and inefficiency. There were also mentions of problems like slow service in specific areas, minimal empathy in handling guest concerns and occasional billing errors. Despite these shortcomings, the overall impression remains that most staff members are friendly and eager to help, though greater consistency in professionalism and training would elevate the guest experience even further.
Wi-Fi
Pool
However, there are several points of critique that cannot be overlooked. A recurring issue is the heating system; many guests comment on the pool being very cold with some mentioning that the heating was broken or non-existent despite assurances before booking. The pool's cleanliness also comes into question occasionally with mentions of debris and hair in the water at times.
Another common inconvenience is the pool's limited accessibility. Guests have faced early closures, events and parties that prevent them from utilizing the facility. Additionally, the pool sometimes feels crowded with external guests, reducing its exclusivity for hotel inhabitants.
While the pool area at Sheraton Chihuahua Soberano is often described as great, beautiful and worth visiting, potential guests should be mindful of the temperature and availability issues that have been pointed out.
Parking
Family
5 Star
Yes, Sheraton Chihuahua Soberano has pool(s) that belong to one or more of the following categories: Infinity Pool, Panoramic View Pool, Outdoor Pool.
No, a spa isn't available at Sheraton Chihuahua Soberano.
No, Sheraton Chihuahua Soberano doesn't allow dogs.
Yes, parking facilities are available at Sheraton Chihuahua Soberano.
Yes, Sheraton Chihuahua Soberano has a gym.
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