Hotel Matsubara
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Summary of reviewsHotel Matsubara is prominently praised for its strategic location, which is close to Capivari and the city center, allowing easy access to key attractions and dining spots. Guests particularly value the complimentary shuttle service that runs until late at night, simplifying transportation to and from the bustling city center while maintaining a serene and peaceful environment at the hotel. The proximity to the vibrant area of Capivari, combined with the tranquility of the surroundings, makes it an attractive option for visitors.
Breakfast at Hotel Matsubara stands out, often described as excellent and plentiful, boasting a variety of fresh fruits, breads and cakes. The flexible timing of breakfast service and the availability of unlimited beverages enhance guest satisfaction, adding convenience and a touch of luxury to the experience.
While the hotel doesn’t offer in-house dining for lunch or dinner, it compensates by allowing guests to order meals from outside and providing convenient shuttle services to local restaurants. This arrangement enables guests to explore local culinary delights without hassle.
The spacious and comfortable rooms are another highlight, frequently praised for their beautiful mountain views, clean bathrooms and excellent bedding. The rooms, though somewhat old in appearance, provide a cozy and functional setup suitable for families. Cleanliness is a hallmark of the hotel with consistent praise for the well-maintained and spotless environment.
The staff at Hotel Matsubara is a key strength, receiving high praise for their friendliness, attentiveness and willingness to go the extra mile. This exceptional service, characterized by prompt and polite assistance, significantly enhances the overall guest experience.
Families find Hotel Matsubara particularly appealing, thanks to its extensive and well-maintained children’s facilities, including playrooms, a game room and a baby pantry. These amenities ensure a fun and comfortable stay for families with children.
However, some areas need improvement, such as the Wi-Fi service, which is often described as slow and unreliable and the parking facilities, which are limited and sometimes require guests to park on the street. Despite these drawbacks, the hotel’s shuttle service helps mitigate the parking issues.
Additionally, the gym is well-received, though it could benefit from equipment maintenance and upgrades. Lastly, while some guests praise the comfortable beds, others have noted that certain mattresses and linens are old and in need of replacement.
Overall, Hotel Matsubara excels in providing a well-rounded and enjoyable experience, particularly for families and travelers looking for comfort and convenience in a serene environment close to key city attractions.
Categories
Breakfast at Hotel Matsubara stands out, often described as excellent and plentiful, boasting a variety of fresh fruits, breads and cakes. The flexible timing of breakfast service and the availability of unlimited beverages enhance guest satisfaction, adding convenience and a touch of luxury to the experience.
While the hotel doesn’t offer in-house dining for lunch or dinner, it compensates by allowing guests to order meals from outside and providing convenient shuttle services to local restaurants. This arrangement enables guests to explore local culinary delights without hassle.
The spacious and comfortable rooms are another highlight, frequently praised for their beautiful mountain views, clean bathrooms and excellent bedding. The rooms, though somewhat old in appearance, provide a cozy and functional setup suitable for families. Cleanliness is a hallmark of the hotel with consistent praise for the well-maintained and spotless environment.
The staff at Hotel Matsubara is a key strength, receiving high praise for their friendliness, attentiveness and willingness to go the extra mile. This exceptional service, characterized by prompt and polite assistance, significantly enhances the overall guest experience.
Families find Hotel Matsubara particularly appealing, thanks to its extensive and well-maintained children’s facilities, including playrooms, a game room and a baby pantry. These amenities ensure a fun and comfortable stay for families with children.
However, some areas need improvement, such as the Wi-Fi service, which is often described as slow and unreliable and the parking facilities, which are limited and sometimes require guests to park on the street. Despite these drawbacks, the hotel’s shuttle service helps mitigate the parking issues.
Additionally, the gym is well-received, though it could benefit from equipment maintenance and upgrades. Lastly, while some guests praise the comfortable beds, others have noted that certain mattresses and linens are old and in need of replacement.
Overall, Hotel Matsubara excels in providing a well-rounded and enjoyable experience, particularly for families and travelers looking for comfort and convenience in a serene environment close to key city attractions.
Dog Friendly Hotel
This hotel is pet-friendly, welcoming guests who are traveling with their dogs.
Business Hotel
Hotel Matsubara offers standard amenities, including internet access, which is useful for business travelers. Meeting facilities are limited. Its location is practical for accessing business locations in the city.
Hotel with Rooms With Jacuzzi / Hot-tub
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Parking
Hotel with Gym
Guest Reviews
Hotel Matsubara boasts an enviable location, frequently praised by guests for its proximity to Capivari and the city center. Positioned just a short walk from downtown, it allows easy access to restaurants, tourist attractions and the bustling heart of Capivari. This convenience is complemented by the hotel's free shuttle service, which operates until late at night, ensuring seamless transport to key areas.
Several reviews highlight the hotel's quiet and peaceful surroundings, which offer a serene contrast to the lively city center. Despite being near all the action, guests appreciate the tranquility of the neighborhood. The hotel is well-regarded for its spacious rooms with wonderful views, excellent breakfast and child-friendly amenities, making it an ideal stay for families.
Parking is also a breeze with easy access provided for those driving. For those who prefer not to walk, the shuttle service proves invaluable. Guests have lauded this feature as a significant advantage, enhancing their overall experience.
Overall, Hotel Matsubara strikes a harmonious balance between proximity to the vibrant Capivari area and the comfort of a quiet, serene environment, making it a preferred choice for visitors to the region.
Hotel Matsubara's breakfast offerings have garnered a substantial amount of praise from its guests. Words like "excellent" and "wonderful" are frequently mentioned to describe the breakfast experience, highlighting the diverse and plentiful array of options available. Fresh fruits, an assortment of breads and an impressive selection of cakes are commonly cited favorites. The breakfast service is praised for being generous, well-presented and satisfying, making it a standout feature of the hotel.
The flexible timing from 7 am to 11 am is appreciated, offering convenience for various schedules, including business trips. Guests enjoy the additional features such as the unlimited beverage machine and the complimentary coffee, tea and hot chocolate available in the reception area. Unique touches like a magician performing during breakfast have also been mentioned.
Despite a few comments suggesting simplicity or a need for improvement, the overall sentiment remains highly positive. Guests commended the breakfast for being complete, fresh and varied, making it a reliable and enjoyable start to their day. Notably, the hotel's breakfast scores high on diversity, catering to a wide range of preferences with its extensive selection.
The convenient location, coupled with the appealing breakfast options, contributes significantly to the satisfaction of Hotel Matsubara’s guests, ensuring a memorable and delightful stay.
Hotel Matsubara's dinner options have garnered mixed feedback from guests. While the hotel does not have an in-house restaurant for lunch or dinner, they offer the convenience of ordering meals from outside and using the hotel's restaurant and utensils. Although some guests missed having meals directly provided by the hotel, the staff helpfully transports guests to and from the town center for dining. This arrangement allows guests to explore local dining options while staying at the hotel. Despite the lack of a dedicated restaurant, the facilities accommodate guests' dining needs to a reasonable extent.
Hotel Matsubara offers highly spacious rooms that are frequently praised for their comfortable and well-maintained accommodations. Many guests enjoyed the beautiful views from the balconies, often highlighting the tranquil mountain scenery. The rooms feature large, airy bathrooms, which are another notable aspect appreciated by visitors. Cleanliness is consistently mentioned with both rooms and bathrooms being well-organized and tidy.
Despite the positive aspects, there are a few areas that need improvement. Some rooms have an old appearance with reports of worn-out flooring and old furniture. The hotel's infrastructure is described as old but still pleasant overall. Maintenance issues such as broken door locks, slippery bathroom floors and insufficient heating in colder temperatures were noted by some guests.
Several reviews mention the need for more convenient electrical outlets and better lighting within the rooms. Additionally, some rooms lacked air conditioning, which could be uncomfortable during warmer periods. Occasional mold and unpleasant odors from carpets in the corridors were also reported.
Nevertheless, guests generally found the rooms cozy and comfortable, valuing the quiet ambiance and the excellent quality of bedding. The spaciousness of the rooms makes them suitable for families and many visitors appreciated the functional and complete setup of their accommodations. Overall, while there is room for improvement in certain areas, Hotel Matsubara provides a pleasant stay with its large, clean and comfortable rooms.
Guests have mixed feelings about the beds at Hotel Matsubara. On the positive side, reviews frequently mention comfortable beds with several guests even describing them as excellent, big and cozy. The hotel provides a generous quantity of pillows, which contributes to the comfort for some guests.
However, there are notable criticisms as well. Many guests find the mattresses and pillows to be old, uncomfortable and in need of replacement. Issues like worn-out bedspreads and linens with unpleasant smells are also pointed out. The bedding's overall condition, including both bed linens and bath towels, appears to be below expectations, leading several guests to call for updates and improvements.
While some guests expressed satisfaction with their comfortable beds, it is clear that the hotel could benefit from updating its bedding and mattresses to ensure a consistently positive experience.
Hotel Matsubara stands out for its impressive cleanliness and overall hygiene with numerous guests praising the spotless environment. The rooms are frequently highlighted as being very clean organized and well-maintained, contributing to a comfortable and pleasant stay. Clean linens and bed sheets provide an additional layer of comfort with towels and bedding being noted for their cleanliness. The cleaning service is deemed excellent with regular and thorough room and bathroom cleaning.
However, while cleanliness is a strong point, some areas could benefit from renovation and minor repairs. Issues such as mold in bathrooms, musty smells in rooms and corridors and worn-out towels and comforters are mentioned. Guests occasionally reported maintenance problems, indicating that the hotel's older facilities may need updates to maintain the high standard of cleanliness.
Despite these occasional lapses, the overall feedback suggests that Hotel Matsubara excels in keeping the premises clean and organized. This focus on cleanliness, combined with friendly service, makes it a reliable choice for travelers seeking a tidy and pleasant accommodation experience.
Hotel Matsubara has garnered high praise for its exceptional staff, characterized by their attentiveness, friendliness and helpfulness. Reviewers frequently highlight the attentiveness and courtesy extended by the employees, describing the service as excellent and the staff as consistently polite and professional. The reception team, in particular, is often commended for their warm and welcoming demeanor with special mentions of individuals like André and Jessica for their outstanding assistance and cheerful attitude.
Guests appreciate the staff's proactive approach, noting their readiness to provide useful tips, including nutrition advice and their overall receptiveness to guest needs. Whether at check-in or throughout the stay, the service is described as prompt and efficient, making for a smooth and pleasant experience.
The hotel's emphasis on maintaining a friendly and attentive environment is evident with numerous mentions of the staff lighting the fireplace and ensuring guests feel comfortable. The 24-hour coffee machine is a small but well-received touch that adds to the hospitality.
In summary, the staff at Hotel Matsubara are a key highlight, contributing significantly to the overall positive guest experience through their exceptional service and attentive care.
Guests have raised significant concerns regarding the Wi-Fi service at Hotel Matsubara. Many reviews point out that the internet quality is lacking, often described as very slow or poor. The Wi-Fi signal appears to be particularly problematic in the rooms, where guests frequently reported an absent or nearly non-existent connection. Some guests experienced complete Wi-Fi outages lasting multiple days. Even when the internet was accessible, it often worked only moderately well with frequent signal drops and inconsistent service. Overall, the Wi-Fi at Hotel Matsubara is an area that requires considerable improvement to meet guest expectations.
Hotel Matsubara offers a gym that generally receives positive feedback from guests. The gym is appreciated for being a nice space that even includes a meditation corner and an area suitable for yoga. Despite being on the smaller side, the gym is well-maintained, has a good structure and comes equipped with a variety of machines, including treadmills. Most guests find the facilities adequate, describing the gym as complete and well-equipped. However, some reviews suggest that a few pieces of equipment could use maintenance and there are recommendations for improvement. Overall, the gym at Hotel Matsubara is considered a valuable addition, contributing positively to guests' experiences.
Hotel Matsubara offers the convenience of free parking to its guests, which is a welcomed amenity. However, many reviews highlight that the parking lot is quite small and can only accommodate a limited number of cars, sometimes necessitating street parking. The tight spaces can be challenging to maneuver in and the overall parking situation is often described as inadequate.
To mitigate these concerns, the hotel provides an excellent complimentary shuttle service to downtown Capivari. This transfer service is praised for being quick, convenient and greatly useful, helping guests avoid the hassle of finding parking spots in the city. Additionally, the hotel has valets on hand to assist with parking if needed, which some reviews noted as a helpful touch.
Overall, while the parking facilities have their limitations, the hotel's proactive measures like the free shuttle service and valet assistance help ensure that guests still experience a comfortable and worry-free stay.
Hotel Matsubara emerges as an exceptional destination for families, particularly those with young children. Numerous reviews highlight its outstanding children's facilities, starting with a fantastic and spacious play area that caters well to kids of all ages. The hotel boasts a well-maintained kids' space that's described as sensational with specific praise for its cleanliness and the wide range of toys available. Parents appreciate the dedicated baby pantry equipped with microwaves for heating food and sterilizing bottles, demonstrating thoughtful accommodations for infants.
The various leisure spaces, such as the game room, consistently receive commendations. It offers plenty of activities, including billiards, basketball and air hockey, making it enjoyable for older children and teenagers. The playground and playroom are frequently mentioned as excellent with guests feeling that their children had ample fun and entertainment options throughout their stay.
Additionally, the hotel is noted for its cozy and family-friendly atmosphere with spacious rooms and an excellent breakfast, further enhancing the experience for families. There is a free transfer service, adding to the convenience for those traveling with children. Despite the need for occasional toy maintenance and some minor issues, such as a slight mold smell in the kids' area, visitors generally find the hotel to be a perfect choice for a family vacation.
Overall, Hotel Matsubara stands out as a superb family-friendly hotel with exceptional infrastructure and spaces dedicated to child entertainment, making it an ideal option for those traveling with children.
Hotel Matsubara seems to have some mixed feedback regarding its in-room jacuzzi and hot tub facilities. Guests have noted that while the hotel maintains a pleasant, efficient and organized atmosphere, the bathtubs and hot tubs often fall short of expectations. Many reviews mention that the whirlpool bathtubs and hot tubs are in poor condition or in need of maintenance with some not working at all. Specific issues include the hot tub not functioning properly, rooms without the expected jacuzzi and bathtubs that are too small and uncomfortable. Although there are rooms that feature these amenities, such as Room 102 having a hot bath, many guests found the facilities unsatisfactory and difficult to use. Despite these issues, some aspects of the hotel provide comfort to the guests.
Hotel Matsubara receives positive feedback for its suitability for business travelers, particularly regarding its facilities and services. Guests appreciated the good breakfast offered at a convenient time, making it ideal for business trips. The hotel provides an organized workspace with a desk and chair and guests have noted the supportive assistance with internet-related issues. However, there were mentions of having to use personal cellphone internet and an inability to connect the TV to streaming services.
The hotel’s environment is conducive to work with soundproof rooms that offer a quiet and comfortable work area. Fast and helpful service from polite staff adds to the overall positive experience. Despite some connectivity issues, the rest of the amenities, including a great ambiance for rest and being in a quiet surrounding, make Hotel Matsubara a highly regarded choice for business stays in Campos.
Hotel Matsubara is highly regarded by guests for its excellent facilities and services tailored specifically for honeymooners. The honeymoon suite consistently receives praise for its amazing and romantic ambiance, creating a perfect setting for a special wedding anniversary or a memorable honeymoon. Guests particularly appreciate the fair price for the high-quality experience offered. The addition of a shuttle service enhances convenience, making it an overall great choice for couples seeking a romantic getaway.
Hotel Matsubara stands out as an excellent choice for travelers with pets, as it welcomes dogs and ensures they are well-accommodated. Many guests found the hotel to be extremely pet-friendly, noting that their dogs loved staying there. The staff’s warm welcome extended to pets, making it a comfortable experience for both owners and their furry companions.
While there is a fee of R$70 per day for bringing a pet, many guests see it as a reasonable charge for the accommodation provided. However, it's worth noting that pets are not allowed in the breakfast salon, which might be an inconvenience for some.
Despite a few criticisms regarding support for pets, overall reviews affirm that Hotel Matsubara is excellent for dogs, providing a pet-friendly environment that many travelers appreciate.
Location Show Map
Location
Several reviews highlight the hotel's quiet and peaceful surroundings, which offer a serene contrast to the lively city center. Despite being near all the action, guests appreciate the tranquility of the neighborhood. The hotel is well-regarded for its spacious rooms with wonderful views, excellent breakfast and child-friendly amenities, making it an ideal stay for families.
Parking is also a breeze with easy access provided for those driving. For those who prefer not to walk, the shuttle service proves invaluable. Guests have lauded this feature as a significant advantage, enhancing their overall experience.
Overall, Hotel Matsubara strikes a harmonious balance between proximity to the vibrant Capivari area and the comfort of a quiet, serene environment, making it a preferred choice for visitors to the region.
Breakfast
The flexible timing from 7 am to 11 am is appreciated, offering convenience for various schedules, including business trips. Guests enjoy the additional features such as the unlimited beverage machine and the complimentary coffee, tea and hot chocolate available in the reception area. Unique touches like a magician performing during breakfast have also been mentioned.
Despite a few comments suggesting simplicity or a need for improvement, the overall sentiment remains highly positive. Guests commended the breakfast for being complete, fresh and varied, making it a reliable and enjoyable start to their day. Notably, the hotel's breakfast scores high on diversity, catering to a wide range of preferences with its extensive selection.
The convenient location, coupled with the appealing breakfast options, contributes significantly to the satisfaction of Hotel Matsubara’s guests, ensuring a memorable and delightful stay.
Dinner
Rooms
Despite the positive aspects, there are a few areas that need improvement. Some rooms have an old appearance with reports of worn-out flooring and old furniture. The hotel's infrastructure is described as old but still pleasant overall. Maintenance issues such as broken door locks, slippery bathroom floors and insufficient heating in colder temperatures were noted by some guests.
Several reviews mention the need for more convenient electrical outlets and better lighting within the rooms. Additionally, some rooms lacked air conditioning, which could be uncomfortable during warmer periods. Occasional mold and unpleasant odors from carpets in the corridors were also reported.
Nevertheless, guests generally found the rooms cozy and comfortable, valuing the quiet ambiance and the excellent quality of bedding. The spaciousness of the rooms makes them suitable for families and many visitors appreciated the functional and complete setup of their accommodations. Overall, while there is room for improvement in certain areas, Hotel Matsubara provides a pleasant stay with its large, clean and comfortable rooms.
Beds
However, there are notable criticisms as well. Many guests find the mattresses and pillows to be old, uncomfortable and in need of replacement. Issues like worn-out bedspreads and linens with unpleasant smells are also pointed out. The bedding's overall condition, including both bed linens and bath towels, appears to be below expectations, leading several guests to call for updates and improvements.
While some guests expressed satisfaction with their comfortable beds, it is clear that the hotel could benefit from updating its bedding and mattresses to ensure a consistently positive experience.
Cleanliness
However, while cleanliness is a strong point, some areas could benefit from renovation and minor repairs. Issues such as mold in bathrooms, musty smells in rooms and corridors and worn-out towels and comforters are mentioned. Guests occasionally reported maintenance problems, indicating that the hotel's older facilities may need updates to maintain the high standard of cleanliness.
Despite these occasional lapses, the overall feedback suggests that Hotel Matsubara excels in keeping the premises clean and organized. This focus on cleanliness, combined with friendly service, makes it a reliable choice for travelers seeking a tidy and pleasant accommodation experience.
Staff
Guests appreciate the staff's proactive approach, noting their readiness to provide useful tips, including nutrition advice and their overall receptiveness to guest needs. Whether at check-in or throughout the stay, the service is described as prompt and efficient, making for a smooth and pleasant experience.
The hotel's emphasis on maintaining a friendly and attentive environment is evident with numerous mentions of the staff lighting the fireplace and ensuring guests feel comfortable. The 24-hour coffee machine is a small but well-received touch that adds to the hospitality.
In summary, the staff at Hotel Matsubara are a key highlight, contributing significantly to the overall positive guest experience through their exceptional service and attentive care.
Wi-Fi
Gym
Parking
To mitigate these concerns, the hotel provides an excellent complimentary shuttle service to downtown Capivari. This transfer service is praised for being quick, convenient and greatly useful, helping guests avoid the hassle of finding parking spots in the city. Additionally, the hotel has valets on hand to assist with parking if needed, which some reviews noted as a helpful touch.
Overall, while the parking facilities have their limitations, the hotel's proactive measures like the free shuttle service and valet assistance help ensure that guests still experience a comfortable and worry-free stay.
Family
The various leisure spaces, such as the game room, consistently receive commendations. It offers plenty of activities, including billiards, basketball and air hockey, making it enjoyable for older children and teenagers. The playground and playroom are frequently mentioned as excellent with guests feeling that their children had ample fun and entertainment options throughout their stay.
Additionally, the hotel is noted for its cozy and family-friendly atmosphere with spacious rooms and an excellent breakfast, further enhancing the experience for families. There is a free transfer service, adding to the convenience for those traveling with children. Despite the need for occasional toy maintenance and some minor issues, such as a slight mold smell in the kids' area, visitors generally find the hotel to be a perfect choice for a family vacation.
Overall, Hotel Matsubara stands out as a superb family-friendly hotel with exceptional infrastructure and spaces dedicated to child entertainment, making it an ideal option for those traveling with children.
Rooms with Jacuzzi / Hot-Tub
Business
The hotel’s environment is conducive to work with soundproof rooms that offer a quiet and comfortable work area. Fast and helpful service from polite staff adds to the overall positive experience. Despite some connectivity issues, the rest of the amenities, including a great ambiance for rest and being in a quiet surrounding, make Hotel Matsubara a highly regarded choice for business stays in Campos.
Honeymoon
Dog Friendly
While there is a fee of R$70 per day for bringing a pet, many guests see it as a reasonable charge for the accommodation provided. However, it's worth noting that pets are not allowed in the breakfast salon, which might be an inconvenience for some.
Despite a few criticisms regarding support for pets, overall reviews affirm that Hotel Matsubara is excellent for dogs, providing a pet-friendly environment that many travelers appreciate.
No, Hotel Matsubara doesn't have any pool.
No, a spa isn't available at Hotel Matsubara.
Yes, Hotel Matsubara welcomes dogs.
Yes, parking facilities are available at Hotel Matsubara.
Yes, Hotel Matsubara has a gym.
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