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Summary of reviewsThe Holiday Inn Express Aberdeen City Centre by IHG, enjoys a highly favorable reputation primarily due to its strategic central location. Guests appreciate the hotel’s proximity to Union Street, facilitating easy access to Aberdeen's main attractions, shops, bars, restaurants and vibrant nightlife. Additionally, the convenience of nearby public transport makes it an optimal choice for event attendees and those with specific destinations like the hospital. The ease of accessing local amenities combined with clean accommodations, friendly staff and overall comfort contributes to its appeal.
The breakfast experience at the hotel is notably well-received. Guests applaud the varied selection of both hot and cold options, the quality of the food and the cheerful, attentive breakfast staff. The bright, airy breakfast area further enhances the dining experience, despite occasional reports of crowding and inconsistent quality in specific items. Overall, breakfast is seen as a significant value for money, setting a pleasant tone for the day.
The rooms, described as clean, cozy and well-equipped, garner positive feedback for their comfort and modern amenities. Many guests highlight the adequate space, comfortable beds and inviting atmosphere. Although there are mentions of minor maintenance issues and noise from the streets and corridors, the general consensus is that the rooms offer a satisfactory level of comfort and cleanliness for both short and extended stays.
Cleanliness is a strong suit for the hotel with high marks given for clean rooms, spotless bathrooms and sanitized public areas. The housekeeping staff's efforts are often praised, although some reviews point out areas needing attention, like dust around radiators and stained furniture. Nonetheless, the hotel maintains a positive reputation for hygiene standards.
The staff at the hotel are frequently described as friendly, helpful and professional. Guests commend the reception, breakfast and housekeeping teams for their politeness and efficiency with specific names mentioned for outstanding service. While there are occasional reports of less favorable experiences with certain staff members, the overall feedback emphasizes the staff’s dedication to enhancing guest satisfaction.
Wi-Fi connectivity receives mixed reviews. While some guests find it stable and reliable, others experience slow or intermittent connections, highlighting an area for improvement. The availability of free Wi-Fi is a plus for budget-conscious travelers, though enhancements in connectivity would improve the stay experience.
The hotel is family-friendly, often bustling with families appreciating the staff’s attentiveness and the safe, budget-friendly environment. However, the family rooms sometimes feel cramped and there are minor concerns about cleanliness and noise disturbances. Despite these issues, the hotel remains a suitable option for families on the go.
Proximity to Aberdeen's nightlife is a double-edged sword. Guests enjoy easy access to bars and clubs, but noise from local nightlife can disturb sleep. Earplugs are often recommended or provided by the hotel to mitigate this issue.
The beds receive generally positive reviews for their comfort and cleanliness. There are, however, comments on the size and the state of some beds, particularly sofa beds, indicating areas for improvement.
As a three-star establishment, the Holiday Inn Express Aberdeen City Centre delivers excellent value for money. It is well-suited for travelers seeking affordable, quality accommodations in a central location with the majority of guests enjoying a pleasant experience punctuated by clean rooms, friendly service and convenient amenities. Show more
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Hotel near Golf Courses
This hotel is conveniently located three miles from Royal Aberdeen Golf Club and approximately half an hour's drive from Trump International Scotland. Balnagask Golf Course is also 2.6 km away, providing good access to multiple golf venues.
Family Friendly Hotel
Offers nice clean rooms, and the hotel is quiet, which is ideal for families. Rooms are a good size, and breakfast is lovely with plenty to choose from.
Dog Friendly Hotel
This hotel is pet-friendly and offers quiet rooms for restful sleep.
Hotel near Nightlife Spots
Located on Chapel Street, this Holiday Inn Express offers a central location, making it easy to reach Aberdeen's nightlife spots. Its proximity to Union Street ensures convenient access to bars and clubs.
3-Star Hotel
This hotel offers a comfortable and budget-friendly experience. It's known for clean, warm rooms with comfortable beds and a friendly staff. The location is central, making it ideal for exploring the city.
Hotel Taking Steps Towards Sustainability
Hotel with Parking
Accessible Hotel
Room Types
Standard Double Room with Free Hot BreakfastEach of the modern rooms feature a private bathroom with a power shower, a hairdryer, and free toiletries. Rooms also feature satellite TVs with in-room movies, and tea/coffee facilities.
Standard Twin Room with Free Hot BreakfastEach of the modern rooms feature a private bathroom with a power shower, a hairdryer, and free toiletries. Rooms also feature satellite TVs with in-room movies, and tea/coffee facilities.
Double Room with Free Hot Breakfast - AccessibleEach of the modern rooms feature a private bathroom with a power shower, a hairdryer, and free toiletries. Rooms also feature satellite TVs with in-room movies, and tea/coffee facilities.
Standard Double Room with Sofa Bed and Free Hot BreakfastEach of the modern rooms feature a private bathroom with a power shower, a hairdryer, and free toiletries. Rooms also feature satellite TVs with in-room movies, and tea/coffee facilities.
Please note that if the booking is for 2 people or less, the sofa bed will only be made up on request. Please indicate your preference when booking.
Standard Room with Free Hot BreakfastEach of the modern rooms feature a private bathroom with a power shower, a hairdryer, and free toiletries. Rooms also feature satellite TVs with in-room movies, and tea/coffee facilities.
Guest Reviews
7.7
Good
Location
Situated in the heart of Aberdeen, the Holiday Inn Express Aberdeen City Centre by IHG, boasts an enviable location praised by many guests. The hotel is perfectly positioned for exploring the city's main attractions with Union Street, the central hub of Aberdeen, just a short walk away. This prime location makes it incredibly convenient for guests to access a variety of shops, bars, restaurants, cafes and the city's vibrant nightlife.
Visitors attending performances at the nearby Music Hall or events in the city center find the location to be ideal. Public transportation is easily accessible with bus and train stations within walking distance, ensuring that getting around the city is hassle-free. The proximity to the hospital and various event venues underscores the hotel's convenience for those with specific destinations in mind.
Guests often remark on the ease of accessing local amenities, noting the abundance of nearby restaurants, pubs and shops. The accommodation is also highlighted for its cleanliness, friendly staff and overall comfort, providing a pleasant stay in a bustling central area.
For those traveling by car, the availability of blue badge parking spaces is an added bonus, though it's worth noting that parking spaces are limited.
In summary, the Holiday Inn Express Aberdeen City Centre stands out for its central location, making it a top choice for visitors wanting to stay close to Aberdeen's attractions and services. Whether it's for shopping, dining, attending events or simply exploring the city, this hotel offers a strategic base in the heart of Aberdeen.
Breakfast
Holiday Inn Express Aberdeen City Centre offers a breakfast dining experience widely praised by guests. The breakfast selection is notably varied, including both hot and cold options, which most guests found delicious and satisfying. Many guests appreciated the value of breakfast being included in the room price, making for a pleasant and economical start to their day. The breakfast buffet was frequently described as excellent with plenty of choices to cater to different tastes. Additionally, the cheerful and attentive breakfast staff were often highlighted as a positive aspect, enhancing the overall breakfast experience.
The breakfast area itself was described as clean, light and airy, adding to the enjoyment of the meal. Despite occasional reports of it being crowded and busy, especially during peak times, guests usually found the breakfast to be well-stocked and promptly refilled.
However, there were some mixed reviews regarding the consistency and quality of the hot food with a few guests noting issues like lukewarm dishes or a lack of variety in specific items such as eggs and vegetarian options. Instances of running out of food and long wait times due to high demand were also mentioned. Some guests were disappointed by the absence of certain traditional breakfast items, such as bacon or fresh coffee and there were a few reports of subpar food quality.
Overall, while there were occasional service hiccups and areas for improvement, the majority of guests found the breakfast at Holiday Inn Express Aberdeen City Centre to be a positive and enjoyable start to their day, experiencing good value and a satisfying range of options.
Rooms
The rooms at the Holiday Inn Express Aberdeen City Centre by IHG, generally receive high marks for cleanliness and comfort. Many guests commend the rooms for being clean, tidy and spacious enough with comfortable beds and modern amenities. Several reviewers specifically highlighted the well-equipped nature of the rooms, noting that they contain all the essentials for a pleasant stay, including hairdryers and ironing boards.
Positive comments also frequently touch on the pleasant and inviting atmosphere of the rooms, describing them as cozy, well-appointed and conducive to a relaxing stay. Guests also appreciate the hotel’s straightforward, clean aesthetic, which contributes to a comfortable ambiance.
Though many rooms are praised for their ample space, some guests did note that certain rooms are relatively small, particularly when accommodating more than two people. A few reviews mentioned issues with room temperature with some rooms being too hot or too cold and limited air circulation as a contributing factor. Additionally, minor maintenance concerns such as squeaky floorboards, dated decor and occasional issues with cleanliness in specific areas like carpets or the sofa bed were highlighted.
Noise from the street and within the hotel corridors was a frequent mention, which affected some guests' comfort. Despite these minor issues, the overall feedback emphasizes the rooms’ cleanliness, comfort and the adequacy of facilities, making it a solid choice for both short stays and extended visits.
Beds
The beds at Holiday Inn Express Aberdeen City Centre by IHG, have generally received positive feedback from guests. Many reviews highlight the comfort and coziness of the beds with frequent mentions of beds being described as comfortable, very comfy and lovely. Guests appreciated the quality of the bedding and the firm pillows, while some found the beds perfect for a restful night's sleep. Cleanliness was also a noted advantage with clean sheets and rooms adding to the overall comfort.
However, not all reviews were entirely positive. Several guests felt that the bed sizes were on the smaller side and others mentioned that some of the beds were too hard or too soft for their liking. Issues with sofa beds were recurrent with many finding them uncomfortable and not up to the standard of the main beds. There were also occasional concerns about mattress springs being felt, bed bases looking stained and mattress tiredness showing.
Overall, while the majority of beds are described as comfortable and fit for a good night's sleep, there is room for improvement, particularly with the sofa beds and mattress replacements for a more consistent experience.
Cleanliness
The Holiday Inn Express Aberdeen City Centre by IHG, consistently receives high marks for cleanliness and comfort according to guest reviews. Many visitors praise the hotel for having clean rooms, spotless bathrooms and well-maintained facilities. Common terms like very clean, spotless and immaculately clean are frequently mentioned, indicating a strong emphasis on keeping both guest rooms and public areas tidy. The housekeeping staff is often highlighted for their excellent work and professionalism. Additionally, comments about clean sheets, fresh and well-equipped rooms and proper sanitization measures especially during COVID-19, add to the positive perception of the hotel's cleanliness standards.
However, a few reviews point out areas needing improvement. Specific issues such as dust around radiators, unclean and outdated bathrooms and stained furniture suggest some inconsistencies in housekeeping. Negative feedback also includes dust and dirt in some rooms, issues with bed linens and the need for better cleaning of communal areas. These comments indicate that while the hotel generally maintains good hygiene standards, attention to detail could be enhanced in certain aspects to achieve a more uniform guest experience.
Overall, the majority of feedback suggests that cleanliness is a strong point at this hotel, making it a reliable choice for travelers prioritizing a clean and comfortable stay.
Staff
When staying at the Holiday Inn Express Aberdeen City Centre by IHG, guests are consistently impressed by the friendly and helpful demeanor of the staff. Review after review praises the team for their welcoming attitude and efficiency. Words like "friendly," "helpful," "amazing," and "great" frequently describe the service guests received, creating an atmosphere of warmth and professionalism from the moment they step through the door.
The reception staff, in particular, are noted for their politeness and accommodating nature, readily assisting with everything from check-ins to local activity recommendations. Specific names like Maya and Tatjana are mentioned multiple times for their exceptional hospitality and professionalism, leaving a lasting positive impression on guests.
Even the hotel's breakfast and housekeeping staff earn high marks for their attention to detail and courteous service. Whether clearing tables promptly or providing extra linen upon request, the personnel ensure a comfortable and pleasant stay.
However, it's worth noting that while the majority of the feedback is overwhelmingly positive, a few reviews mention less favorable experiences with some staff members, citing issues such as rudeness and lack of engagement. Despite these instances, the general consensus reflects a staff that is committed to making guests' stays enjoyable, often going above and beyond to assist and accommodate.
In summary, the Holiday Inn Express Aberdeen City Centre seems to have a dedicated team that consistently strives to provide excellent service, making it a welcoming choice for visitors to the area.
Wi-Fi
When considering a stay at the Holiday Inn Express Aberdeen City Centre by IHG, it's essential to have realistic expectations about the Wi-Fi connectivity. Multiple reviews indicate mixed experiences with the hotel's Wi-Fi service.
On the positive side, some guests found the Wi-Fi to be stable and reliable, even describing it as excellent with good access. There was also mention of free Wi-Fi being available, which is always a plus for budget-conscious travellers.
However, it's equally important to note that several guests experienced issues with the Wi-Fi. Many reviews highlighted that the connection was poor, slow or intermittent in various parts of the hotel, including guest rooms. Some had trouble connecting at all and little support was offered by the front desk to resolve these problems.
For those who rely heavily on internet access, this might be a consideration when planning a stay. While the hotel offers pleasing and useful amenities overall, Wi-Fi seems to be an area where improvement could enhance the guest experience significantly.
Family
Holiday Inn Express Aberdeen City Centre is geared towards family stays, frequently bustling with families traveling together. The general atmosphere is warm and family-friendly with staff who are particularly attentive to the needs of families and children. Many parents appreciate the safety and budget-friendly nature of the hotel, making it a suitable choice for family trips or visiting friends and relatives in the area.
While some guests commend the family-friendly service and breakfast options tailored for kids, the size of family rooms often falls short of expectations. The available rooms can feel cramped, especially for larger families or those with pets and some have remarked on the lack of bathtubs and noise levels. Additionally, the absence of kid-specific facilities and menu items is notable.
There are mixed reviews on the cleanliness and comfort of the rooms with some families encountering issues with disturbances and room service. For those staying overnight, the rooms are generally considered spacious enough, but for extended stays, families might find the accommodations lacking.
Overall, this Holiday Inn Express provides affordable and convenient lodging for families on the go with a friendly atmosphere and helpful staff, though it may not fully meet the space and amenity needs of every family.
Nightlife
Holiday Inn Express Aberdeen City Centre by IHG, offers travelers a prime location close to shops, bars and Union Street's vibrant nightlife. Guests appreciate its excellent proximity to various nightlife hotspots, making it an ideal choice for those looking to explore Aberdeen's bustling evening scene. However, the lively atmosphere comes with some drawbacks; many reviews highlight the considerable noise from nearby nightclubs and pubs, particularly in the early hours of the morning. The sounds of merry revellers, drunk party-goers and street noise can disturb sleep, leading to a less restful stay for some guests. Earplugs are often recommended or even provided by the hotel due to the noise levels. Overall, while the hotel is perfectly positioned for those eager to enjoy Aberdeen's nightlife, the associated noise may impact those seeking a quieter night’s rest.
3 Star
Holiday Inn Express Aberdeen City Centre by IHG, offers a no-frills, budget-friendly experience perfectly in line with what one would anticipate from a three-star establishment. The hotel delivers excellent value for money, making it ideal for travelers seeking both affordability and quality. Guests frequently highlight the clean and warm rooms equipped with comfortable beds, as well as the approachable and friendly staff. The hotel’s breakfast is regarded as nice, even comparable to paid options in other three-star hotels.
Visitors appreciate the hotel's central location, which is perfect for families and provides easy access to local attractions. While some areas of the hotel could benefit from upgrades and the Wi-Fi has been noted as problematic, the overall experience remains positive. The hotel stands out as a reliable choice for a budget-friendly stay, especially with its free breakfast and standard amenities.
The update from previous years has been well-received, adding to the hotel's appeal. Despite the basic ambiance and services, guests consistently find that the hotel exceeds expectations in terms of value for money, making it a perfect choice for budget-conscious travelers.
Accessible
Holiday Inn Express Aberdeen City Centre, an IHG Hotel, appears to offer a variety of features catering to guests with disabilities, although the overall experience presents a mixed picture. The hotel provides accessible parking, including blue badge spaces, as well as rooms specifically designed for people with mobility issues. Some guests found the wheelchair-accessible rooms to be perfect with spacious layouts and good wet rooms that included small shower chairs. Many highlighted the rooms as spotlessly clean and tidy.
However, accessibility wasn't without its challenges. Guests noted that while the rooms were generally accessible, there were issues such as steep bathroom entrances that could pose problems even for those who are relatively physically fit. Some bathrooms had large lips at the entrance, making them difficult to access for those in manual wheelchairs. In addition, heating controls placed under tables and steps into bathrooms were seen as barriers.
Access to the reception was also mentioned as difficult and the absence of clear signage indicating ramps or volunteer assistance for disabled visitors further complicated matters. Additionally, the lack of accessible Wi-Fi and insufficient disabled seating were noted as areas needing improvement.
Despite these setbacks, the hotel's proximity to the town center and the availability of elevators for easy access to different levels were appreciated. While the hotel makes strides in disability access, there is still room for improvement in certain areas to make it more accommodating for all guests.
Dog Friendly
Holiday Inn Express Aberdeen City Centre is notably dog friendly, welcoming pets in their hotel rooms and public areas such as the bar. The cordial attitude of the staff, particularly in their interactions with dogs, leaves a positive impression on guests. While the hotel charges a £30 fee per night for each pet, the warm reception from staff, who are especially delightful with pets, makes this fee worth it for many travelers. The hotel provides dog-friendly dishes, ensuring that pets are catered for during their stay. Although some reviews mentioned that rooms might feel small for larger groups traveling with pets, the overall experience for pet owners is highly positive with dogs made to feel genuinely welcome and at ease throughout the property.
No, Holiday Inn Express Aberdeen City Centre by IHG doesn't have any pool.
No, a spa isn't available at Holiday Inn Express Aberdeen City Centre by IHG.
Yes, Holiday Inn Express Aberdeen City Centre by IHG welcomes dogs.
Yes, parking facilities are available at Holiday Inn Express Aberdeen City Centre by IHG.
No, Holiday Inn Express Aberdeen City Centre by IHG doesn't have a gym.