Rox Hotel Aberdeen by Compass Hospitality
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Summary of reviewsRox Hotel Aberdeen by Compass Hospitality offers numerous positives but also faces areas requiring improvement. Its standout feature is the exceptional location in the heart of Aberdeen, providing convenient access to transport links, shopping, dining and attractions like Union Square, theatres and the harbor. This centrally located hotel draws both tourists and business travelers, who appreciate the friendly and helpful staff, clean and spacious rooms, comfortable beds and overall good value for money. Despite some mentions of minor inconveniences such as carrying luggage upstairs, the prime location remains a major asset for guests exploring Aberdeen.
The breakfast experience at the hotel has yielded mixed reviews. Some found the continental breakfast and coffee satisfying and praised the excellent, freshly prepared cooked breakfasts when available. However, the overall sentiment leans towards disappointment due to a lack of variety, quality issues and service inconsistencies. Some guests longed for the former availability of cooked breakfasts and reported minimal selections and stale options.
The rooms at Rox Hotel Aberdeen are spacious with comfortable beds and good-sized bathrooms, often praised for their modern and clean design. Yet, the hotel struggles with maintaining room consistency with several guests noting dated furnishings, cleanliness issues and technical troubles like non-functional TVs and inadequate heating. Despite these problems, when issues were addressed by staff, guests appreciated the responsive service and occasional room upgrades.
Cleanliness reviews are similarly mixed. While some guests found their rooms clean, modern and spacious, others reported significant issues like mould, dirty linens, stained carpets and dusty windows, suggesting the hotel requires improvements in housekeeping standards.
The hotel's staff consistently receive high praise for their remarkable service. Guests describe a warm, friendly atmosphere with staff that are eager to assist, highlighting individuals like Adele, Geoffrey, Daniel and Aleksandra for their exemplary service. Despite occasional understaffing, the team’s dedication to guest comfort and efficiency significantly enhances the overall experience.
Bed comfort generally earned positive mentions with many guests highlighting the spacious and comfortable nature of the beds. However, there were some criticisms about doubles made from two singles and inadequate pillow quality.
However, the Rox Hotel Aberdeen struggles with living up to its four-star rating. Reports of poor room conditions, cleanliness issues, boiler problems and extra charges for early check-in detract from the perceived value. The inadequate continental breakfast selection further hinders guests' expectations of a four-star experience.
In summary, while Rox Hotel Aberdeen offers a central location, friendly staff and spacious rooms, it needs to address cleanliness, consistency and service standards to meet the expectations of a four-star hotel effectively.
Categories
The breakfast experience at the hotel has yielded mixed reviews. Some found the continental breakfast and coffee satisfying and praised the excellent, freshly prepared cooked breakfasts when available. However, the overall sentiment leans towards disappointment due to a lack of variety, quality issues and service inconsistencies. Some guests longed for the former availability of cooked breakfasts and reported minimal selections and stale options.
The rooms at Rox Hotel Aberdeen are spacious with comfortable beds and good-sized bathrooms, often praised for their modern and clean design. Yet, the hotel struggles with maintaining room consistency with several guests noting dated furnishings, cleanliness issues and technical troubles like non-functional TVs and inadequate heating. Despite these problems, when issues were addressed by staff, guests appreciated the responsive service and occasional room upgrades.
Cleanliness reviews are similarly mixed. While some guests found their rooms clean, modern and spacious, others reported significant issues like mould, dirty linens, stained carpets and dusty windows, suggesting the hotel requires improvements in housekeeping standards.
The hotel's staff consistently receive high praise for their remarkable service. Guests describe a warm, friendly atmosphere with staff that are eager to assist, highlighting individuals like Adele, Geoffrey, Daniel and Aleksandra for their exemplary service. Despite occasional understaffing, the team’s dedication to guest comfort and efficiency significantly enhances the overall experience.
Bed comfort generally earned positive mentions with many guests highlighting the spacious and comfortable nature of the beds. However, there were some criticisms about doubles made from two singles and inadequate pillow quality.
However, the Rox Hotel Aberdeen struggles with living up to its four-star rating. Reports of poor room conditions, cleanliness issues, boiler problems and extra charges for early check-in detract from the perceived value. The inadequate continental breakfast selection further hinders guests' expectations of a four-star experience.
In summary, while Rox Hotel Aberdeen offers a central location, friendly staff and spacious rooms, it needs to address cleanliness, consistency and service standards to meet the expectations of a four-star hotel effectively.
Boutique-style Hotel
Hotel near Golf Courses
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Business Hotel
Accessible Hotel
4-Star Hotel
Guest Reviews
Rox Hotel Aberdeen by Compass Hospitality boasts an exceptional location in the heart of the city, making it an ideal choice for visitors who want to be centrally located. The hotel's proximity to various transport links, including bus and train stations, as well as its ease of access to shopping, dining and entertainment venues, is frequently praised. Guests appreciate the convenience of being steps away from Union Square, theatres, cinemas and the harbor.
The central location is described as perfect, fantastic and very good, catering well to both tourists and business travelers. The friendly and helpful staff, combined with the cleanliness of the rooms and communal areas, further enhance the experience, often making guests feel welcomed and valued. The hotel is also recognized for its spacious and clean rooms, comfortable beds and good value for money. Despite a few mentions of minor inconveniences, such as carrying luggage up stairs, the overall feedback highlights the Rox Hotel's prime location as a major draw for those exploring Aberdeen.
The breakfast experience at Rox Hotel Aberdeen by Compass Hospitality has yielded mixed reviews from guests. Many have expressed disappointment with the lack of a cooked breakfast, which was a highlight for some during previous stays. The continental breakfast options received criticism for being sparse and unappetizing with some guests describing the selection as minimal and not fitting for a 4-star hotel. Issues such as stale bread, the absence of basics like cheese, eggs and ham and long wait times for service further marred the experience.
On a more positive note, some guests found the continental breakfast to be ample and the coffee delightful. A few even remarked that the cooked breakfasts, when available, were excellent and freshly prepared. Despite these bright spots, the overall consensus leans towards disappointment, particularly regarding the variety and quality of food on offer. Service also varied with some guests praising the friendliness of breakfast staff, while others noted unhelpful and rude behavior.
In summary, while there were decent and even lovely moments in the breakfast experience, the inconsistency and lack of variety leave much room for improvement.
Located in a convenient central area, Rox Hotel Aberdeen by Compass Hospitality features spacious rooms that offer good-sized accommodations suitable for a weekend getaway. Many guests appreciated the large, very comfortable beds and the good-sized bathrooms. Cleanliness is a highlight in several reviews with remarks about the clean, tidy and modern aspects of certain rooms. The reception and business areas of the hotel are also noted to be pleasant, complementing the overall positive interior look of the hotel.
However, the hotel seems to struggle with consistency in maintaining room quality. Numerous reviews point out that some rooms appear dated with chipped furniture, drafty windows and a generally tired feel. There are several mentions of rooms and bathrooms not being cleaned to a high standard with issues such as dirty cups and glasses, unemptied bins and leftover food. Technical troubles like non-functional TVs and WiFi, faulty electronic blinds and inadequate heating also detract from the stay for some guests.
While the spaciousness of rooms and comfortable bedding are commonly praised, other guests have had the unfortunate experience of staying in rooms that were cold, dark and in need of significant maintenance or deep cleaning. There were occasional reports of bad odors, mould, leaks and disappointing showers with no hot water. Some guests were initially given rooms that did not meet their expectations but were moved and upgraded, which suggests a responsive if reactive guest service.
Overall, Rox Hotel Aberdeen has a lot of potential with its spacious rooms and good location, but improvements in cleanliness, maintenance and amenities would make it a more consistently pleasant destination for travelers.
The guest reviews of Rox Hotel Aberdeen by Compass Hospitality highlight a generally positive experience regarding the comfort of the beds. Many guests appreciated the comfortable and spacious nature of the beds, describing them as comfy with nice bedding. The rooms were often noted to be clean, modern and very comfortable, contributing to a pleasant stay. However, there were a few criticisms regarding the beds and bedding with some guests finding the beds uncomfortable, particularly when double beds were made by joining two singles. Issues like having only one pillow per person or receiving flimsy pillows were also mentioned. Despite these concerns, the overall impression leans towards a comfortable bedding experience with friendly service.
Rox Hotel Aberdeen by Compass Hospitality has received mixed reviews regarding cleanliness. On a positive note, some guests found their rooms to be very clean, modern and spacious with comfortable beds and clean bathrooms. These reviewers appreciated the cleanliness, describing the accommodations as comfortable and beautiful inside.
However, numerous guests reported significant cleanliness issues. Complaints ranged from dusty windows, dirty cups and glasses and stained carpets to more serious concerns like mouldy bathrooms, dirty linens and even instances of bloodstains. Several reviews mentioned that rooms were not cleaned to a high standard with issues such as rubbish left in wardrobes, mouldy food and broken fixtures being common. Additionally, some guests felt the overall state of the hotel was run down and in need of a deep clean and modernization.
In summary, while some patrons found the cleanliness of Rox Hotel Aberdeen satisfactory, many others experienced a range of cleanliness issues that significantly impacted their stays. The hotel appears to require substantial improvements in its housekeeping standards to meet the expectations of all its guests.
The Rox Hotel Aberdeen by Compass Hospitality consistently receives praise for its remarkable staff. Guests reveal a warm and friendly atmosphere where the team is approachable and eager to assist. Descriptions often highlight the staff's pleasant demeanor and welcoming nature, especially at the reception desk, where employees like Adele, Geoffrey, Daniel and Aleksandra receive commendations for their exceptional service. The night staff, particularly a young lad on the desk, also get noted for their helpfulness and friendliness.
A hallmark of the hotel is its staff's dedication to going above and beyond for guests, accommodating special requests and providing attentive service. Whether it's assisting with every detail or making guests feel comfortable, the staff's kindness stands out. Their efficiency and politeness leave a lasting impression, contributing significantly to the overall guest experience. Although there were minor mentions of occasional understaffing, the overwhelming feedback underscores the team’s excellence and the inviting environment they create.
Rox Hotel Aberdeen by Compass Hospitality seems to struggle with meeting the expectations typically associated with a four-star rating. Many guests have expressed disappointment with the level of service and quality of facilities, noting that the hotel falls short of the luxury and standards expected. Reports of room conditions being extremely poor and dirty, along with issues such as boiler problems resulting in no hot water, highlight the gap between the hotel's claims and the actual guest experience.
Moreover, some guests were disappointed with the additional charges, such as paying extra for early check-in, which further detracted from the overall value. The selection for continental breakfast was also criticized with several guests feeling that it did not meet the standard of a four-star hotel.
Overall, while the hotel advertises itself as a four-star establishment, consistent reviews suggest that it does not live up to this rating, often being compared more closely to much lower star ratings. These cumulative experiences point toward a hotel that may need to reassess its facilities and services to better meet the expectations associated with a four-star rating.
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Location
The central location is described as perfect, fantastic and very good, catering well to both tourists and business travelers. The friendly and helpful staff, combined with the cleanliness of the rooms and communal areas, further enhance the experience, often making guests feel welcomed and valued. The hotel is also recognized for its spacious and clean rooms, comfortable beds and good value for money. Despite a few mentions of minor inconveniences, such as carrying luggage up stairs, the overall feedback highlights the Rox Hotel's prime location as a major draw for those exploring Aberdeen.
Breakfast
On a more positive note, some guests found the continental breakfast to be ample and the coffee delightful. A few even remarked that the cooked breakfasts, when available, were excellent and freshly prepared. Despite these bright spots, the overall consensus leans towards disappointment, particularly regarding the variety and quality of food on offer. Service also varied with some guests praising the friendliness of breakfast staff, while others noted unhelpful and rude behavior.
In summary, while there were decent and even lovely moments in the breakfast experience, the inconsistency and lack of variety leave much room for improvement.
Rooms
However, the hotel seems to struggle with consistency in maintaining room quality. Numerous reviews point out that some rooms appear dated with chipped furniture, drafty windows and a generally tired feel. There are several mentions of rooms and bathrooms not being cleaned to a high standard with issues such as dirty cups and glasses, unemptied bins and leftover food. Technical troubles like non-functional TVs and WiFi, faulty electronic blinds and inadequate heating also detract from the stay for some guests.
While the spaciousness of rooms and comfortable bedding are commonly praised, other guests have had the unfortunate experience of staying in rooms that were cold, dark and in need of significant maintenance or deep cleaning. There were occasional reports of bad odors, mould, leaks and disappointing showers with no hot water. Some guests were initially given rooms that did not meet their expectations but were moved and upgraded, which suggests a responsive if reactive guest service.
Overall, Rox Hotel Aberdeen has a lot of potential with its spacious rooms and good location, but improvements in cleanliness, maintenance and amenities would make it a more consistently pleasant destination for travelers.
Beds
Cleanliness
However, numerous guests reported significant cleanliness issues. Complaints ranged from dusty windows, dirty cups and glasses and stained carpets to more serious concerns like mouldy bathrooms, dirty linens and even instances of bloodstains. Several reviews mentioned that rooms were not cleaned to a high standard with issues such as rubbish left in wardrobes, mouldy food and broken fixtures being common. Additionally, some guests felt the overall state of the hotel was run down and in need of a deep clean and modernization.
In summary, while some patrons found the cleanliness of Rox Hotel Aberdeen satisfactory, many others experienced a range of cleanliness issues that significantly impacted their stays. The hotel appears to require substantial improvements in its housekeeping standards to meet the expectations of all its guests.
Staff
A hallmark of the hotel is its staff's dedication to going above and beyond for guests, accommodating special requests and providing attentive service. Whether it's assisting with every detail or making guests feel comfortable, the staff's kindness stands out. Their efficiency and politeness leave a lasting impression, contributing significantly to the overall guest experience. Although there were minor mentions of occasional understaffing, the overwhelming feedback underscores the team’s excellence and the inviting environment they create.
4 Star
Moreover, some guests were disappointed with the additional charges, such as paying extra for early check-in, which further detracted from the overall value. The selection for continental breakfast was also criticized with several guests feeling that it did not meet the standard of a four-star hotel.
Overall, while the hotel advertises itself as a four-star establishment, consistent reviews suggest that it does not live up to this rating, often being compared more closely to much lower star ratings. These cumulative experiences point toward a hotel that may need to reassess its facilities and services to better meet the expectations associated with a four-star rating.
No, Rox Hotel Aberdeen by Compass Hospitality doesn't have any pool.
No, a spa isn't available at Rox Hotel Aberdeen by Compass Hospitality.
No, Rox Hotel Aberdeen by Compass Hospitality doesn't allow dogs.
No, parking facilities aren't available at Rox Hotel Aberdeen by Compass Hospitality.
No, Rox Hotel Aberdeen by Compass Hospitality doesn't have a gym.
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