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Summary of reviewsThe Best Western Abilene Inn and Suites is favorably reviewed by guests for its strategic location in Abilene, Texas, offering easy access off the I-20 highway while maintaining a quiet and safe atmosphere. Its proximity to dining, shopping, and attractions like Phantom Hill Fort makes it an excellent base for visitors. Guests appreciate the clean, modern accommodations, comfortable beds, and the exceptional service provided by the friendly staff, contributing to a relaxing stay.
The breakfast offerings are particularly praised for their variety and quality, featuring hot and cold items such as scrambled eggs, sausage, and make-your-own Texas-shaped waffles. This is complemented by attentive breakfast attendants keeping the area clean and stocked, which many find superior to typical continental breakfasts.
Rooms are consistently noted for their spaciousness and cleanliness, with modern furnishings and updated amenities like glass showers and plush carpets enhancing the overall experience. The hotel staff, especially at the front desk, are recognized for their welcoming and accommodating nature, ensuring guests feel well cared for throughout their stay.
Cleanliness is a hallmark of the hotel, with guests repeatedly highlighting the well-maintained rooms and facilities, contributing to a comfortable and tranquil atmosphere. The pool adds to the hotel's appeal, providing a clean and enjoyable space for relaxation.
Overall, the Best Western Abilene Inn and Suites is a preferred choice for travelers seeking quality accommodation combined with convenience, maintained by a dedicated staff who strive to offer a pleasant and memorable stay. Show more
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Categories
Hotel with Swimming Pool
This hotel offers an outdoor swimming pool.
Outdoor Pool
Accessible Hotel
This hotel is listed as an accessible hotel and provides ADA mobility accessible rooms with features like roll-in showers and accessible bathrooms.
3-Star Hotel
This hotel offers comfortable rooms, free breakfast, and an outdoor pool. It provides a reliable and convenient stay for travelers seeking value and essential amenities.
Hotel for Honeymoon
Business Hotel
Hotel with Gym
Hotel with Outdoor Pool
Room Types
King Suite with Sofa BedThe suite features a tea and coffee maker.
Queen Room with Two Queen Beds - Non-SmokingThe quadruple room provides a tea and coffee maker. The unit offers 2 beds.
Queen Room with Two Queen Beds and Walk-In Shower - Mobility Access/Non-SmokingThe unit offers 2 beds.
King Suite with Sofa Bed and Walk-In Shower - Mobility Access/Non-SmokingThe unit has 1 bed.
King Room with Walk-In Shower - Mobility Accessible/Non-SmokingThe double room provides a tea and coffee maker. The unit offers 1 bed.
Guest Reviews
7.9
Good
Location
Nestled conveniently in Abilene, Texas, the Best Western Abilene Inn and Suites boasts an ideal location that consistently garners positive reviews from its guests. Positioned right off the I-20 highway, the hotel offers easy accessibility, allowing travelers to effortlessly explore the area. Despite its proximity to the bustling interstate, guests have praised the quiet atmosphere as well as the sense of safety provided by vigilant staff monitoring the parking lot.
Visitors frequently applaud the hotel's close vicinity to a variety of dining and shopping options, making it a strategic base for those wishing to indulge in local amenities. The location also serves as a dependable gateway to notable attractions such as Phantom Hill Fort. For those commuting to the Northside of Abilene or visiting local schools, the hotel stands out as an ideal spot.
The hotel complements its favorable location with clean, modern accommodations, comfortable beds, and excellent service from a friendly staff, ensuring a relaxing stay. With a great breakfast offering and a reputation for cleanliness and comfort, Best Western Abilene Inn and Suites continues to be a preferred choice for travelers seeking convenience without compromising on quality.
Breakfast
The breakfast experience at the Best Western Abilene Inn and Suites generally garners positive reviews from guests, highlighting a pleasing variety and quality that exceeds typical expectations. Guests appreciate the selection of hot and cold items, often mentioning the enjoyable coffee and attentive breakfast attendants who ensure the area is clean and well-stocked. The breakfast buffet features a diverse spread including scrambled eggs, sausage, waffles, biscuits and gravy, cereals, muffins, fruit, and yogurt. Notably, guests enjoy the make-your-own waffles, especially those shaped like Texas. Although there are some remarks of breakfast being slightly below the standards of other chain hotels, many find it better than a standard continental offering with its plentiful and fresh options. Overall, the breakfast receives accolades for its comprehensive array of choices, cleanliness, and attentive service, making it a standout feature of the hotel experience.
Rooms
Best Western Abilene Inn and Suites receives praise from guests for its spacious, clean, and comfortable rooms. Many reviews highlight the sheer size of the rooms, describing them as large or extra large, making them ideal for a restful stay. The beds are consistently noted for their comfort, with modern furnishings adding to the overall appeal. Cleanliness is a standout feature, with several guests appreciating the well-maintained condition of both the rooms and the overall facilities. The updated amenities, such as glass showers and plush carpets, contribute to a pleasant and cozy atmosphere. Guests also enjoy the warm and friendly interactions with the staff, particularly at the front desk and during breakfast, which has been described as amazing and very good. Overall, the hotel’s rooms and customer service leave a lasting impression, creating an inviting environment that guests would gladly choose again.
Beds
The Best Western Abilene Inn and Suites seems to be a haven for those seeking a restful night's sleep. The guest reviews are filled with praise for the beds, highlighting their comfort and cleanliness. Many guests have found the beds to be super comfortable, with some emphasizing their satisfaction with the big comfy king beds and good pillows. Though there were a couple of instances where beds were not completely made upon arrival, this didn't outweigh the overall positive feedback about the bed comfort. The combination of clean and soft bedding adds to the appeal, inviting guests to enjoy a peaceful retreat. Additionally, the hotel scores well with its clean rooms, traditional breakfast, and proximity to local restaurants and shopping destinations, providing a well-rounded stay for travelers.
Cleanliness
Nestled in Abilene, the Best Western Inn and Suites consistently delivers on cleanliness, which echoes throughout the many experiences shared by its guests. Visitors appreciate the fresh, updated interiors that contribute to an overall sense of comfort and tranquility. The hotel is notably well-maintained, with freshly renovated rooms and common areas that exhibit a high standard of care and cleanliness. Many found the rooms to be spacious, comfortable, and well-kept, while the property itself gives off an aura of being both clean and safe—a comforting factor, especially in recent times. Guests also highlighted the friendly and helpful staff, which complements the serene and quiet atmosphere of the hotel, ensuring an enjoyable stay. While the occasional guest encountered challenges, the general consensus is that the Best Western Abilene Inn and Suites is a clean and reliable choice for travelers, offering them a pleasant retreat.
Staff
The staff at Best Western Abilene Inn and Suites are consistently praised for their friendly demeanor and accommodating nature. Guests often commend the receptionist for being excellent and personable, highlighting their welcoming attitude as particularly noteworthy. Many visitors have expressed appreciation for the prompt and helpful assistance both from the daytime and nighttime front desk teams, noting individuals like Katie and the night shift desk clerk as standouts. Whether it’s handling last-minute check-ins or offering upgrades without any hassle, the staff demonstrate a readiness to go above and beyond for guest satisfaction.
The cleaning staff also receive positive mentions for their friendliness and diligence in maintaining a clean environment, contributing to a pleasant experience overall. While there is occasional feedback about a young staff member lacking in customer service skills, such instances seem to be the exception rather than the rule. Across reviews, it is clear that the hotel staff are dedicated to ensuring guests feel well taken care of, providing informative and responsive service throughout their stay. This welcoming environment, paired with clean facilities and good breakfast offerings, makes the hotel a favored choice for many travelers passing through Abilene.
Pool
The pool at Best Western Abilene Inn and Suites stands out as a popular feature among guests, offering a refreshing oasis, especially after a long drive. It's noted as being clean and enjoyable for both adults and children, making it a pleasant spot to unwind. Guests appreciate its convenient hours, contributing to a positive experience. While some mention minor issues with cleanliness, like leaves, the overall sentiment remains favorable, highlighting the pool as a well-maintained facility that adds value to a stay at the hotel.
Yes, Best Western Abilene Inn & Suites has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Best Western Abilene Inn & Suites.
No, Best Western Abilene Inn & Suites doesn't allow dogs.
No, parking facilities aren't available at Best Western Abilene Inn & Suites.