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Summary of reviewsKyona Al Qurayat - كيونا القريات receives generally positive reviews with notable strengths and areas for improvement.
The hotel's **location** is a mixed bag. Some guests appreciate its proximity to historic Jeddah and the Corniche market, as well as its placement in a safe, residential neighborhood. However, many note significant challenges, such as heavy construction and demolition around the area, broken and unpaved access roads and a lack of nearby services and attractions. This makes the location less ideal for those seeking convenience and immediate access to popular sites.
**Rooms** at Kyona Al Qurayat often garner praise for their spaciousness and amenities, such as air conditioning, washing machines and Smart TVs. Clean and comfortable accommodations are frequently highlighted, bolstered by positive interactions with respectful and helpful staff. However, there are recurring issues with upkeep and maintenance, including dirty rooms, broken fixtures and pest infestations, suggesting that more consistent maintenance could enhance the guest experience.
**Cleanliness** is generally commended. Many guests appreciate the well-maintained rooms and common areas with housekeeping staff receiving praise for their diligence. Though occasional lapses in cleanliness, such as unclean floors or bathrooms and the presence of insects, are reported, they seem to be exceptions rather than the norm.
The **staff** at Kyona Al Qurayat receive high praise for their friendliness, helpfulness and respectfulness. Receptionists, in particular, are often singled out for their professional demeanor and willingness to assist guests, contributing significantly to a positive stay. Despite isolated incidents of less cooperative behavior, the majority of feedback highlights the staff's excellent customer service.
The hotel's **free WiFi** is consistently criticized for its poor reliability. Many guests report weak connections and frequent disconnections, especially after midnight with some indicating that WiFi works only in the reception area. These issues suggest that guests might need alternative internet solutions during their stay.
**Parking** facilities are generally appreciated with ample options both inside and outside the hotel. Underground and private parking spaces offer convenience, though some guests mention challenges with basement access and tight spaces. Despite these minor issues, the availability of parking is viewed positively.
For **families**, Kyona Al Qurayat offers a safe and clean environment with suitable family rooms that contribute to a comfortable stay. However, the lack of nearby amenities and occasional noise disturbances can detract from the overall experience, suggesting that it may be better suited for single travelers or those without children.
The **beds** see mixed reviews. While many guests find them comfortable, complaints about combining two single beds to form a double and occasional issues with bed linen cleanliness affect satisfaction. Addressing these concerns could improve the overall sleep experience.
Kyona Al Qurayat's **accessibility** receives mixed reviews. Although the hotel is easily accessible from public transport and offers convenient parking for those with disabilities, navigating the hotel can be challenging. Specifically, difficulties with access points and the presence of an elevator only on one side of the building present obstacles that, if addressed, could improve accessibility for all guests.
In summary, Kyona Al Qurayat - كيونا القريات presents a generally positive experience with its spacious rooms, commendable cleanliness and outstanding staff service. However, challenges with location, WiFi reliability and maintenance issues suggest areas for improvement to enhance the overall guest experience.
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