Hotel Complutense
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Summary of reviewsHotel Complutense stands out primarily for its exceptional location in Alcalá de Henares, noted by many guests who appreciate its proximity to central attractions, the train station and the main street. This prime position makes it an ideal choice for travelers who wish to explore the city's rich cultural and culinary offerings on foot. Despite occasional comments on room size and cleanliness, the hotel's affordability, combined with its convenient location and friendly staff, often overshadows these minor drawbacks.
Breakfast at Hotel Complutense is offered at nearby cafes, about 50 meters from the hotel, which many guests find to be an enjoyable experience due to the quality, variety and generous portions available. This arrangement provides an opportunity to explore local cafes, which serve excellent breakfasts. While there is some inconsistency and confusion about the breakfast arrangements and some guests find the options limited, the system generally receives positive feedback for providing a good start to the day.
The rooms at Hotel Complutense are appreciated for their comfort and cleanliness, especially the bathrooms which are newly renovated and maintained well. However, guests frequently mention that the rooms are small and can feel cramped, particularly for larger groups. Noise at night and the need for better maintenance and soundproofing are also noted concerns. Nonetheless, for budget-conscious travelers, the rooms offer good value for the price, especially given the hotel's central location.
The mixed feedback on cleanliness points out the need for improvement. While some guests report good standards of cleanliness with daily maintenance, others highlight issues such as stained bedspreads, dirty floors and lingering odors. Efforts to maintain better hygiene could significantly enhance guest satisfaction.
The staff at Hotel Complutense receive universal praise for their friendliness and helpfulness with special mentions for certain individuals. Guests consistently feel welcomed and well-attended to, significantly enhancing their overall experience. This warm hospitality, combined with the hotel's value for money and convenient location, makes it a popular choice for visitors.
For families, the hotel provides a pleasant stay for short visits with staff going out of their way to accommodate guests' needs. However, the hotel may not be suitable for families seeking longer stays due to the inability to accommodate extra beds or cribs. The central location and staff's attentiveness make it an acceptable option for brief stopovers.
Opinions on the bedding are mixed. Some guests praise the comfort of the beds and pillows, while others find the mattresses old, sagging and narrow. Issues include beds being too short for taller individuals and noise from squeaking. Despite some positive feedback, the bedding quality and size generally require improvement.
In summary, Hotel Complutense is a highly recommendable option for visitors seeking affordability, excellent location and friendly service with some room for improvement in cleanliness, room size and bedding quality.
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Breakfast at Hotel Complutense is offered at nearby cafes, about 50 meters from the hotel, which many guests find to be an enjoyable experience due to the quality, variety and generous portions available. This arrangement provides an opportunity to explore local cafes, which serve excellent breakfasts. While there is some inconsistency and confusion about the breakfast arrangements and some guests find the options limited, the system generally receives positive feedback for providing a good start to the day.
The rooms at Hotel Complutense are appreciated for their comfort and cleanliness, especially the bathrooms which are newly renovated and maintained well. However, guests frequently mention that the rooms are small and can feel cramped, particularly for larger groups. Noise at night and the need for better maintenance and soundproofing are also noted concerns. Nonetheless, for budget-conscious travelers, the rooms offer good value for the price, especially given the hotel's central location.
The mixed feedback on cleanliness points out the need for improvement. While some guests report good standards of cleanliness with daily maintenance, others highlight issues such as stained bedspreads, dirty floors and lingering odors. Efforts to maintain better hygiene could significantly enhance guest satisfaction.
The staff at Hotel Complutense receive universal praise for their friendliness and helpfulness with special mentions for certain individuals. Guests consistently feel welcomed and well-attended to, significantly enhancing their overall experience. This warm hospitality, combined with the hotel's value for money and convenient location, makes it a popular choice for visitors.
For families, the hotel provides a pleasant stay for short visits with staff going out of their way to accommodate guests' needs. However, the hotel may not be suitable for families seeking longer stays due to the inability to accommodate extra beds or cribs. The central location and staff's attentiveness make it an acceptable option for brief stopovers.
Opinions on the bedding are mixed. Some guests praise the comfort of the beds and pillows, while others find the mattresses old, sagging and narrow. Issues include beds being too short for taller individuals and noise from squeaking. Despite some positive feedback, the bedding quality and size generally require improvement.
In summary, Hotel Complutense is a highly recommendable option for visitors seeking affordability, excellent location and friendly service with some room for improvement in cleanliness, room size and bedding quality.
Small Hotel
Hotel Complutense provides a comfortable and convenient stay with its well-appointed rooms and central location. Its cozy atmosphere and attentive service make it a great choice for travelers.
Family Friendly Hotel
Hotel near Nightlife Spots
Cheap Hotel
Guest Reviews
Hotel Complutense is praised by guests for its exceptional location in Alcalá de Henares, making it a prime choice for travelers wanting easy access to central attractions. Situated right at the entrance of the historic center, the hotel is surrounded by an array of restaurants, shops and cultural sites - perfect for exploring the city's offerings on foot. Reviewers frequently highlight its proximity to the train station and the main street, adding to its convenience for both leisure and business trips.
Despite some comments about room size and the occasional need for better cleanliness, the hotel's central position and friendly staff often outweigh these minor drawbacks. Guests commend the value for money, noting the affordable rates paired with such a desirable location. Whether for a short visit or a longer stay, Hotel Complutense provides a simple, comfortable base for enjoying the vibrant city of Alcalá de Henares.
Hotel Complutense offers an interesting approach to breakfast by directing guests to nearby cafes, about 50 meters from the establishment itself. This arrangement seems to have its upsides: many guests highlighted the quality of breakfast at these external locations, noting the great variety and generous portions available. Some even appreciated the calm atmosphere and the chance to explore local cafes, which they described as serving very good and even spectacular breakfasts.
However, the system is not without its drawbacks. A few reviews mentioned that there's some inconsistency in how breakfast is communicated to guests. Some guests weren't made aware of the breakfast arrangement and others were disappointed by the lack of an in-house option. There were also comments on the simplicity of the breakfasts with some guests finding options limited to basic items like bread with tomato and coffee.
Despite these mixed reviews, several guests found value in the breakfast experience, particularly appreciating the reasonable pricing and the opportunity to choose from a broader selection at nearby cafes. For those who prioritize a hearty breakfast and a good location, Hotel Complutense might still offer a satisfying start to the day.
Hotel Complutense offers rooms that are consistently noted for their comfort and cleanliness. Many guests appreciate the coziness of the beds and the overall tidiness of the space. The bathrooms, in particular, have received positive remarks with some being newly renovated and generally clean.
However, one of the most prevailing comments is the compact size of the rooms. Travelers have highlighted that the rooms are quite small and can feel cramped, particularly for larger groups or families. This tight spacing extends to the bathrooms, which are often described as tiny. Noise concerns have also been mentioned with some indicating that the rooms are somewhat noisy at night.
While the furnishings and room layout might not be luxurious, they offer good value for the price, especially given the hotel's central location. Some rooms would benefit from maintenance and soundproofing improvements, as well as better water pressure in the sinks.
Overall, Hotel Complutense seems to be a suitable choice for budget-conscious travelers who prioritize location and basic comfort over luxury and spaciousness.
Hotel Complutense offers a mixed experience when it comes to bedding. Several guests have found the beds to be quite comfortable, appreciating both the mattresses and the pillows. However, a significant number of visitors have voiced concerns about the comfort and size of the beds. Many mattresses are described as old, sagging and narrow with some guests noting that they sink to the bed frame and are quite noisy. The beds are often found to be too short for taller individuals and some guests reported that their feet hung off the edge.
While some guests have praised the mattresses and pillows as excellent, others found the pillows too high and the mattresses very uncomfortable. The noise from beds squeaking and the age of the furniture were also mentioned. Despite some positive notes, including several reviews stating that the beds were comfortable, the overall consensus leans towards a need for improvement in the bedding quality and size.
Hotel Complutense receives mixed feedback regarding its cleanliness standards. Some guests report very good cleanliness, including daily cleaning and towel changes, well-maintained premises and clean bathrooms with spacious showers. However, many guests are dissatisfied with the overall hygiene. Reports highlight issues such as stained bedspreads, dirty floors and moldy spots in rooms. Specific complaints include dirty plastic cups, remnants of ash in bathrooms and hairs on beds and linens. The presence of dust and unpleasant odors, such as tobacco smoke, further detracts from the experience. While a few guests felt the cleanliness was average or acceptable, the recurring theme suggests that cleanliness could be significantly improved to meet the standards expected by guests.
Hotel Complutense is consistently praised for its exceptional staff, who leave a lasting impression on guests. Reviewers highlight the friendly, helpful and attentive nature of the team, particularly the reception staff. Guests appreciate their willingness to assist with any request, provide recommendations and ensure a quick and efficient check-in and check-out process. Specific staff members, like Wallter and Mr. Rubén, receive special mentions for their excellent service and kindness.
The staff's human touch is a recurrent theme, making visitors feel welcomed and cared for throughout their stay. This warm hospitality is a notable highlight, contributing significantly to guests' positive experiences at the hotel. Alongside the friendly atmosphere, guests also note the unbeatable value for money and the hotel's convenient location, making it a popular choice for return visits.
Hotel Complutense offers a pleasant stay for families, especially for brief stopovers or catching a flight. The standout feature is the attentive and friendly staff, who consistently go out of their way to accommodate guests' needs, even adapting where possible. The central location is advantageous, providing easy access to various services and amenities nearby. However, the hotel may not be ideal for families with children seeking longer stays, as it lacks the ability to accommodate extra beds or cribs. The rooms, though not spacious, are adequate for short visits and the overall customer service experience is highly commendable.
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Location
Despite some comments about room size and the occasional need for better cleanliness, the hotel's central position and friendly staff often outweigh these minor drawbacks. Guests commend the value for money, noting the affordable rates paired with such a desirable location. Whether for a short visit or a longer stay, Hotel Complutense provides a simple, comfortable base for enjoying the vibrant city of Alcalá de Henares.
Breakfast
However, the system is not without its drawbacks. A few reviews mentioned that there's some inconsistency in how breakfast is communicated to guests. Some guests weren't made aware of the breakfast arrangement and others were disappointed by the lack of an in-house option. There were also comments on the simplicity of the breakfasts with some guests finding options limited to basic items like bread with tomato and coffee.
Despite these mixed reviews, several guests found value in the breakfast experience, particularly appreciating the reasonable pricing and the opportunity to choose from a broader selection at nearby cafes. For those who prioritize a hearty breakfast and a good location, Hotel Complutense might still offer a satisfying start to the day.
Rooms
However, one of the most prevailing comments is the compact size of the rooms. Travelers have highlighted that the rooms are quite small and can feel cramped, particularly for larger groups or families. This tight spacing extends to the bathrooms, which are often described as tiny. Noise concerns have also been mentioned with some indicating that the rooms are somewhat noisy at night.
While the furnishings and room layout might not be luxurious, they offer good value for the price, especially given the hotel's central location. Some rooms would benefit from maintenance and soundproofing improvements, as well as better water pressure in the sinks.
Overall, Hotel Complutense seems to be a suitable choice for budget-conscious travelers who prioritize location and basic comfort over luxury and spaciousness.
Beds
While some guests have praised the mattresses and pillows as excellent, others found the pillows too high and the mattresses very uncomfortable. The noise from beds squeaking and the age of the furniture were also mentioned. Despite some positive notes, including several reviews stating that the beds were comfortable, the overall consensus leans towards a need for improvement in the bedding quality and size.
Cleanliness
Staff
The staff's human touch is a recurrent theme, making visitors feel welcomed and cared for throughout their stay. This warm hospitality is a notable highlight, contributing significantly to guests' positive experiences at the hotel. Alongside the friendly atmosphere, guests also note the unbeatable value for money and the hotel's convenient location, making it a popular choice for return visits.
Family
No, Hotel Complutense doesn't have any pool.
No, a spa isn't available at Hotel Complutense.
No, Hotel Complutense doesn't allow dogs.
No, parking facilities aren't available at Hotel Complutense.
No, Hotel Complutense doesn't have a gym.
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