Grand Alora Hotel
Alor Setar
6.11077600,
100.35076800
,
No 888, Persiaran Bandar Baru Mergong, Lebuhraya Sultanah Bahiyah
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Summary of reviewsGrand Alora Hotel, strategically located in the heart of Alor Setar, offers guests a highly convenient and accessible stay. The proximity to the Lotus supermarket, various local food stalls, a shopping mall and numerous dining options makes it easy for guests to find diverse food and shopping opportunities. The central location is well-connected to highways and other parts of the city, offering peaceful surroundings and ample, free parking, which is highly appreciated by visitors.
The breakfast experiences at Grand Alora Hotel have garnered mixed reviews. Guests enjoy the variety of local food options such as rendang chicken, spiced chicken and nasi lemak, alongside the friendly service, which is especially considerate during Ramadan. However, some feel the menu lacks variety and improvements could be made in terms of food quality and presentation.
When it comes to the rooms, guests generally find them spacious, clean and comfortable with impressive city views. They are well-equipped with necessary amenities, making them suitable for both families and business travelers. However, some reviews point out issues with dim lighting and minor repairs needed in certain rooms. Consistency in cleanliness has also been noted with occasional reports of dirty carpets and dusty surfaces.
Despite these occasional drawbacks, the hotel staff receive positive feedback for their friendliness and helpfulness, especially at reception and housekeeping. Guests appreciate the warm welcomes and efficient service, though some mention that the reception could sometimes be less responsive and courteous.
The WiFi at the hotel is appreciated for its speed and reliability, although coverage can be inconsistent in certain areas. The parking facilities are ample and convenient with free and sheltered parking available, but a few guests noted the lack of assistance with carrying bags from the parking area.
Families find the hotel accommodating with spacious rooms, ample parking and a thoughtful breakfast setup that includes options for children and free baby cots. The beds are described as comfortable and clean, although opinions on the pillows vary.
Despite the four-star rating, some feel that the hotel falls short in certain aspects such as ambience and the lack of typical four-star amenities. Nevertheless, the hotel's strengths in location, family-friendly accommodations and generally positive staff interactions make it an appealing choice for many travelers to Alor Setar.
Categories
The breakfast experiences at Grand Alora Hotel have garnered mixed reviews. Guests enjoy the variety of local food options such as rendang chicken, spiced chicken and nasi lemak, alongside the friendly service, which is especially considerate during Ramadan. However, some feel the menu lacks variety and improvements could be made in terms of food quality and presentation.
When it comes to the rooms, guests generally find them spacious, clean and comfortable with impressive city views. They are well-equipped with necessary amenities, making them suitable for both families and business travelers. However, some reviews point out issues with dim lighting and minor repairs needed in certain rooms. Consistency in cleanliness has also been noted with occasional reports of dirty carpets and dusty surfaces.
Despite these occasional drawbacks, the hotel staff receive positive feedback for their friendliness and helpfulness, especially at reception and housekeeping. Guests appreciate the warm welcomes and efficient service, though some mention that the reception could sometimes be less responsive and courteous.
The WiFi at the hotel is appreciated for its speed and reliability, although coverage can be inconsistent in certain areas. The parking facilities are ample and convenient with free and sheltered parking available, but a few guests noted the lack of assistance with carrying bags from the parking area.
Families find the hotel accommodating with spacious rooms, ample parking and a thoughtful breakfast setup that includes options for children and free baby cots. The beds are described as comfortable and clean, although opinions on the pillows vary.
Despite the four-star rating, some feel that the hotel falls short in certain aspects such as ambience and the lack of typical four-star amenities. Nevertheless, the hotel's strengths in location, family-friendly accommodations and generally positive staff interactions make it an appealing choice for many travelers to Alor Setar.
Family Friendly Hotel
Mentioned as family-friendly, this hotel features an outdoor pool for guest recreation. Reviews indicate that children have enjoyed their stay here.
Hotel with Swimming Pool
This hotel features a well-maintained swimming pool and is known for its spacious rooms. It is strategically located in Alor Setar, making it a convenient choice for travelers.
Outdoor Pool
Business Hotel
Located in Alor Setar, this hotel features spacious accommodations and access to Alora Club Lounges, making it ideal for business travelers. It offers 235 rooms, including 19 suites.
Hotel with Parking
Grand Alora Hotel features free parking facilities for guests. The hotel is strategically placed in the heart of Alor Setar City and offers modern rooms, a fitness centre, and dining options.
Accessible Hotel
Some room types at this hotel feature walk-in showers and bidets. The hotel's location is also described as having effortless accessibility.
4-Star Hotel
This 4-star hotel is strategically located in the heart of Alor Setar, offering modern rooms and suites. It features an outdoor pool, a fitness center, and multiple dining options, including a restaurant and coffee shop. Guests appreciate the convenient access to shopping malls, restaurants, and street food stalls.
Hotel with Outdoor Pool
This hotel features an outdoor swimming pool and a fully-equipped gym. Guests can unwind by the pool and soak up the tropical sun. The hotel also offers multiple dining options.
Hotel for Honeymoon
Romantic Hotel
Hotel with Gym
Guest Reviews
Located in the bustling heart of Alor Setar, Grand Alora Hotel enjoys a strategically advantageous and highly convenient location. Guests frequently praise the hotel's proximity to various amenities, including the Lotus supermarket and numerous local food stalls. Situated just a stone's throw from a shopping mall and several dining options, the hotel provides easy access to food outlets, which are plentiful and diverse, catering to a variety of tastes. This central positioning also means that essential conveniences, such as 7-Eleven and roadside stalls, are within walking distance, making it easy for guests to find meals and other necessities at any time of the day.
The surrounding area is noted for its peaceful environment, not too crowded with cars, ensuring a serene stay. The hotel's location is described as perfect, being well-connected to highways and other parts of the city, which is ideal for exploring nearby tourist attractions. Visitors can enjoy a great city view from their rooms while benefiting from the ample, free parking available for guests.
Overall, the Grand Alora Hotel's location is highly regarded for its accessibility, variety of nearby food and shopping options and overall convenience, making it an excellent choice for travelers looking for comfort and ease in Alor Setar.
Grand Alora Hotel's breakfast offerings receive mixed reviews from guests. On the positive side, many guests praised the variety and deliciousness of the local food options, including dishes like rendang chicken, spiced chicken and particularly the nasi lemak. The buffet style was generally appreciated with early breakfast times and friendly service adding to the overall pleasant dining experience. Moreover, the hotel accommodates Muslim guests with breakfast options during Ramadan, which is a thoughtful touch.
However, some guests felt the breakfast selection could be improved, noting that the menu often remained the same each day and lacked sufficient variety. There were also mentions of the food quality not meeting expectations for a 4-star hotel with specific complaints about certain dishes like the fried rice. The setup and presentation of the food also received criticism with some finding it unattractive and the restaurant cleanliness needing improvement.
Overall, while the breakfast at Grand Alora Hotel has its highlights, particularly in the variety of local cuisine and the friendly service, there is room for improvement in terms of variety, quality and presentation to meet the expectations of all guests.
Staying at Grand Alora Hotel offers guests rooms that are generally spacious and comfortable, making it a suitable choice for families and business travelers alike. With ample room to move around, many guests appreciated the generous size and the clean, well-maintained environments, often highlighting the impressive city views from their windows. The design and facilities provided within the rooms also cater well to executive travelers, ensuring utility and comfort.
However, lighting appears to be a common issue with numerous guests mentioning the dim and insufficient lighting, which can make the rooms feel darker than desired. Some rooms reportedly need minor repairs with issues such as broken shower knobs and improperly functioning toilet fittings being noted. Cleanliness is a mixed bag, as while many reviews praise the cleanliness of the rooms, bathrooms and bedding, others mention unclean carpets, stained bedsheets and dusty surfaces.
Despite these inconsistencies, visitors often find the rooms to be good value for money, emphasizing the clean and tidy spaces that the hotel generally provides. The inclusion of all necessary amenities in the bathrooms and the spacious nature of the rooms contribute to an overall positive experience for many guests.
Grand Alora Hotel receives a mix of feedback regarding their beds with a notable emphasis on comfort. Many guests describe the beds as comfortable with terms like super comfortable and cozy frequently used. The size and firmness of the beds generally meet guests' expectations with numerous mentions of big, soft mattresses that are firm yet comfortable without being soggy. Additionally, several reviews highlight the cleanliness of the beds with some noting that the sheets are clean and the beds are changed daily.
However, opinions on the pillows are divided. While some guests find them comfortable, others describe them as too hard or even smelly with mentions of pillows being yellow or smelling like saliva. Despite these critiques, the overall impression is that the beds at Grand Alora Hotel generally provide a good night's sleep.
Grand Alora Hotel garners mixed reviews when it comes to cleanliness. On a positive note, many guests appreciate the clean and comfortable rooms with housekeeping seen as friendly, attentive and helpful in several instances. The sheets are often described as clean and guests find the bed firm and comfortable with satisfactory tea and coffee-making facilities in the room. Housekeeping’s effort in ensuring rooms are vacuumed regularly and facilities are clean is also recognized. Additionally, the excellent customer service and friendly staff contribute to a pleasant stay.
However, multiple guests report issues with the cleanliness of the rooms and communal areas. Complaints include dirty carpets, dusty shelves, insufficient lighting, smelly and grey towels and bathrooms that fall short of cleanliness standards. Several reviews mention specific issues such as dirty toilets, lack of essential toiletries, non-functional appliances and general neglect from the housekeeping team. Some guests also noted the hotel’s old and slightly dilapidated condition, alongside faulty items that haven’t been repaired.
In summary, while Grand Alora Hotel shines in customer service and comfort, there’s a clear need for improvement in room and overall hotel cleanliness to meet the expectations of some of its visitors.
The staff at Grand Alora Hotel have generally left positive impressions on guests with many highlighting the friendliness and helpfulness of the team. The reception and housekeeping teams, in particular, are frequently described as friendly, supportive and efficient. Guests appreciated the warm welcomes upon arrival and smooth check-ins, often mentioning specific staff members who stood out for their courteous and responsible demeanor.
However, there are mixed reviews about the reception staff. While many guests found them supportive and helpful, others experienced a colder reception, citing a lack of warmth and occasional unfriendliness. Some reviews noted issues with reception's responsiveness to requests and a perceived lack of courtesy.
Overall, despite some inconsistencies at the reception desk, the majority of guests had positive experiences with the hotel's staff, commending their friendliness, efficiency and helpfulness throughout their stay.
The WiFi experience at Grand Alora Hotel has mixed reviews. Guests have appreciated the fast and reliable internet speed, praising the connectivity for being generally satisfactory. Complimentary WiFi is provided, which adds value to the stay. However, there are several mentions of areas needing improvement – specifically, the WiFi coverage is inconsistent and some rooms have weak or non-functional connections. Though the hotel offers free internet access, consistent and broader coverage would enhance the experience further.
Grand Alora Hotel offers a range of parking amenities that guests find convenient and ample. Visitors frequently note the spacious parking area, ensuring plenty of space even when the hotel is fully booked. Accessibility is a highlight with many guests appreciating the easy parking access and convenient location. The hotel provides free parking for guests, which adds to the overall convenience and value of a stay at the hotel. Furthermore, there is sheltered parking available, offering additional protection for vehicles. However, it should be noted that some guests mention the lack of a lift or trolleys to assist with carrying bags from the parking area. Even with these minor inconveniences, the general consensus is that the parking facilities at Grand Alora Hotel are well-suited to meet the needs of its guests.
Grand Alora Hotel is an excellent choice for a family vacation in Alor Setar, offering a variety of amenities aimed at accommodating both parents and children. The breakfast buffet provides numerous options and the attentive staff ensures that children have everything they need, including plastic utensils and dishes. Free baby cots are available, simplifying sleep arrangements for families with infants.
The hotel’s rooms are notably spacious, comfortably fitting families and providing a dining area, making them suitable for groups of various sizes. Ample parking adds to the convenience and the comfortable beds can easily accommodate up to four small individuals, making it ideal for families of four. Despite a few instances of disappointment from children, the overall family-friendly accommodations and services make it a recommended destination for those traveling with kids.
Grand Alora Hotel, while boasting a four-star rating, appears to receive mixed feedback regarding its facilities and services. On a positive note, the hotel offers a spacious lobby that aligns well with the expectations of a four-star establishment. Guests appreciated the varying food choices available at breakfast and found the prices consistent with what one would expect from a hotel of this caliber.
However, several aspects seem to fall short of the four-star mark. The overall ambience of the hotel was noted as not particularly lively and some guests were disappointed by the lack of typical four-star amenities and services, such as a designated bell boy, instead of relying on security staff for assistance. There were also points of contention regarding additional charges for amenities like towels, which are usually complimentary at other four-star properties. In essence, while the hotel has merits, many guests felt that their experience did not fully align with four-star standards.
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Location
The surrounding area is noted for its peaceful environment, not too crowded with cars, ensuring a serene stay. The hotel's location is described as perfect, being well-connected to highways and other parts of the city, which is ideal for exploring nearby tourist attractions. Visitors can enjoy a great city view from their rooms while benefiting from the ample, free parking available for guests.
Overall, the Grand Alora Hotel's location is highly regarded for its accessibility, variety of nearby food and shopping options and overall convenience, making it an excellent choice for travelers looking for comfort and ease in Alor Setar.
Breakfast
However, some guests felt the breakfast selection could be improved, noting that the menu often remained the same each day and lacked sufficient variety. There were also mentions of the food quality not meeting expectations for a 4-star hotel with specific complaints about certain dishes like the fried rice. The setup and presentation of the food also received criticism with some finding it unattractive and the restaurant cleanliness needing improvement.
Overall, while the breakfast at Grand Alora Hotel has its highlights, particularly in the variety of local cuisine and the friendly service, there is room for improvement in terms of variety, quality and presentation to meet the expectations of all guests.
Rooms
However, lighting appears to be a common issue with numerous guests mentioning the dim and insufficient lighting, which can make the rooms feel darker than desired. Some rooms reportedly need minor repairs with issues such as broken shower knobs and improperly functioning toilet fittings being noted. Cleanliness is a mixed bag, as while many reviews praise the cleanliness of the rooms, bathrooms and bedding, others mention unclean carpets, stained bedsheets and dusty surfaces.
Despite these inconsistencies, visitors often find the rooms to be good value for money, emphasizing the clean and tidy spaces that the hotel generally provides. The inclusion of all necessary amenities in the bathrooms and the spacious nature of the rooms contribute to an overall positive experience for many guests.
Beds
However, opinions on the pillows are divided. While some guests find them comfortable, others describe them as too hard or even smelly with mentions of pillows being yellow or smelling like saliva. Despite these critiques, the overall impression is that the beds at Grand Alora Hotel generally provide a good night's sleep.
Cleanliness
However, multiple guests report issues with the cleanliness of the rooms and communal areas. Complaints include dirty carpets, dusty shelves, insufficient lighting, smelly and grey towels and bathrooms that fall short of cleanliness standards. Several reviews mention specific issues such as dirty toilets, lack of essential toiletries, non-functional appliances and general neglect from the housekeeping team. Some guests also noted the hotel’s old and slightly dilapidated condition, alongside faulty items that haven’t been repaired.
In summary, while Grand Alora Hotel shines in customer service and comfort, there’s a clear need for improvement in room and overall hotel cleanliness to meet the expectations of some of its visitors.
Staff
However, there are mixed reviews about the reception staff. While many guests found them supportive and helpful, others experienced a colder reception, citing a lack of warmth and occasional unfriendliness. Some reviews noted issues with reception's responsiveness to requests and a perceived lack of courtesy.
Overall, despite some inconsistencies at the reception desk, the majority of guests had positive experiences with the hotel's staff, commending their friendliness, efficiency and helpfulness throughout their stay.
Wi-Fi
Parking
Family
The hotel’s rooms are notably spacious, comfortably fitting families and providing a dining area, making them suitable for groups of various sizes. Ample parking adds to the convenience and the comfortable beds can easily accommodate up to four small individuals, making it ideal for families of four. Despite a few instances of disappointment from children, the overall family-friendly accommodations and services make it a recommended destination for those traveling with kids.
4 Star
However, several aspects seem to fall short of the four-star mark. The overall ambience of the hotel was noted as not particularly lively and some guests were disappointed by the lack of typical four-star amenities and services, such as a designated bell boy, instead of relying on security staff for assistance. There were also points of contention regarding additional charges for amenities like towels, which are usually complimentary at other four-star properties. In essence, while the hotel has merits, many guests felt that their experience did not fully align with four-star standards.
Yes, Grand Alora Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Grand Alora Hotel.
No, Grand Alora Hotel doesn't allow dogs.
Yes, parking facilities are available at Grand Alora Hotel.
Yes, Grand Alora Hotel has a gym.
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