Royale Signature Hotel
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Summary of reviewsRoyale Signature Hotel is highly praised for its superb and strategic location in the heart of Alor Setar, offering guests easy access to key attractions, public transport and essential services. The close proximity to Aman Central Mall and various eateries make it an ideal base for both short and extended stays.
The hotel features spacious and comfortable rooms, which are well-suited for families and groups, complete with thoughtful amenities like irons and ironing boards. Guests appreciated the cozy beds and spacious bathrooms, although some noted minor cleanliness and maintenance issues. The breakfast experience receives generally positive feedback for its delicious food and variety, particularly the Nasi Lemak, though some guests suggested more options could be included.
The staff at Royale Signature Hotel are often highlighted for their friendliness and helpfulness, contributing to a pleasant stay for many guests. However, there are isolated reports of unfriendliness and inefficiency at the front desk. The hotel's accessibility features are well-received, providing wheelchair-accessible rooms and easy navigation throughout the property.
While some aspects of the dinner service were found lacking with several guests pointing out slow service and poor taste of certain dishes, the pizza received positive remarks. Cleanliness remains an area for improvement with several guests noting issues such as dirty carpets, stained linens and occasional sightings of roaches.
The hotel offers good value for money, especially for business travelers with its convenient location near business centers. However, the four-star rating has been questioned by some guests, indicating that certain facilities and services did not meet the higher expectations typically associated with a four-star property.
Overall, Royale Signature Hotel is appreciated for its exceptional location, spacious and comfortable rooms and friendly staff, although there is room for improvement in areas like dining, cleanliness and maintenance.
Categories
The hotel features spacious and comfortable rooms, which are well-suited for families and groups, complete with thoughtful amenities like irons and ironing boards. Guests appreciated the cozy beds and spacious bathrooms, although some noted minor cleanliness and maintenance issues. The breakfast experience receives generally positive feedback for its delicious food and variety, particularly the Nasi Lemak, though some guests suggested more options could be included.
The staff at Royale Signature Hotel are often highlighted for their friendliness and helpfulness, contributing to a pleasant stay for many guests. However, there are isolated reports of unfriendliness and inefficiency at the front desk. The hotel's accessibility features are well-received, providing wheelchair-accessible rooms and easy navigation throughout the property.
While some aspects of the dinner service were found lacking with several guests pointing out slow service and poor taste of certain dishes, the pizza received positive remarks. Cleanliness remains an area for improvement with several guests noting issues such as dirty carpets, stained linens and occasional sightings of roaches.
The hotel offers good value for money, especially for business travelers with its convenient location near business centers. However, the four-star rating has been questioned by some guests, indicating that certain facilities and services did not meet the higher expectations typically associated with a four-star property.
Overall, Royale Signature Hotel is appreciated for its exceptional location, spacious and comfortable rooms and friendly staff, although there is room for improvement in areas like dining, cleanliness and maintenance.
Family Friendly Hotel
This hotel is noted as family-friendly and offers family rooms and a kids meal option. Karaoke facilities are also available.
Hotel with Free Wi-Fi
This hotel in Alor Setar offers complimentary Wi-Fi. It provides comfortable accommodations and essential amenities, making it suitable for business and leisure travelers.
Accessible Hotel
The Family Suite at this hotel is described as wheelchair accessible and includes a roll-in shower. The hotel also offers overall wheelchair access.
4-Star Hotel
This hotel features spacious and well-designed rooms with comfortable bathtubs. It offers multiple dining options, including a Thai restaurant and a trendy lounge. The hotel provides convenient transport facilities, such as car hire and taxi services.
Hotel for Honeymoon
Romantic Hotel
Business Hotel
Guest Reviews
Nestled right in the heart of Alor Setar, Royale Signature Hotel stands out primarily for its strategic and superb location. Ideal for both short stays and extended visits, the hotel is easily accessible and centrally located, making it an excellent base for exploring the city. Guests frequently highlight its proximity to Aman Central Mall and several eateries with most destinations just a short walk away. Its positioning also provides convenient access to public transport and a smooth drive to key attractions like Iman Kuetiaow and Pasar Rabu.
The hotel's location is particularly praised by those looking to catch a ferry to Langkawi, as it's an optimal stopover point with ample parking facilities. Within walking distance, visitors can find a variety of cafes, restaurants and food courts. The hotel’s central position also means guests are never far from the buzzing city life and essential services.
Compliments extend to amenities like spacious rooms and comfortable beds, which make for a pleasant stay. Despite a few remarks on the aging building and occasional maintenance issues, the positive feedback about the hotel's advantageous location and convenience remains predominant. Overall, Royale Signature Hotel is highly regarded for its ease of access, ample parking and close proximity to the vibrant parts of Alor Setar.
The breakfast experience at Royale Signature Hotel receives mixed reviews from guests. On the positive side, many guests appreciate the delicious food and the variety offered at the breakfast buffet. The breakfast menu has been praised for its quality with several references to specific tasty options like Nasi Lemak. Guests also find certain breakfast items, such as the egg station, excellent and commend the attentive staff at the coffeehouse. The inclusion of breakfast in the room price is often seen as good value for money.
However, there are numerous mentions of limited variety with some guests suggesting that the buffet could benefit from more food options. A few guests felt that the taste was merely average and that the breakfast didn't live up to their expectations given the cost. There are isolated comments about the food quality being poor and the overall selection not being extensive enough, prompting some to recommend dining outside the hotel for more diverse breakfast choices.
Overall, while the breakfast has its highlights and is generally appreciated by many, areas for improvement include increasing the variety and ensuring more consistent quality across offerings.
The dinner experience at Royale Signature Hotel appears to have mixed reviews. Positively noted was the pizza, which was highlighted as nice. However, many guests expressed dissatisfaction with the service, pointing out significant delays in food delivery despite low occupancy in the dining area. The taste of several dishes, including the canned mushroom soup and breakfast buffet spread, was described as poor and horrible by multiple reviewers. Additionally, it is important to note that external food and drink deliveries are not allowed at the hotel and there is no provision for sahur. Overall, while there are some redeeming aspects like the pizza, many aspects of the dining experience were found lacking by guests.
The Royale Signature Hotel offers spacious and comfortable rooms that cater well to families and groups with many guests highlighting the large room sizes and cozy atmosphere. Room upgrades are appreciated, adding to the overall value for money. The hotel's strategic location is another positive mentioned by guests, making it convenient for travelers.
Room amenities like irons, ironing boards and snacks are noted as thoughtful touches. The bathrooms, particularly in the larger rooms, are expansive and impressive, although some have reported minor cleanliness issues and the need for refurbishment. Despite some complaints about dated furniture and occasional uncleanliness, the overall room experience tends to be positive when it comes to comfort and space. The hotel’s friendly staff and efficient check-in process also add to a pleasant stay.
However, maintenance issues such as non-functional air conditioning, smelly carpets and stained curtains have been noted by some guests. Corridor air conditioning and proper bathroom piping are areas suggested for improvement. Noise and occasional sightings of cockroaches are concerns raised by a few visitors, indicating a need for better pest control and soundproofing.
In summary, while the Royale Signature Hotel provides spacious and comfortable accommodations with helpful amenities, some areas could benefit from better maintenance and upgrades to enhance the guest experience.
Royale Signature Hotel is known for its impressive beds, garnering praise from guests for their comfort and cleanliness. Many guests noted that the beds were very comfortable with some describing them as wonderful and the best they’ve experienced. The comfortable pillows and clean bedding also received positive mentions, contributing to a restful stay. The spacious rooms often come with comfy beds that can accommodate multiple occupants, making them ideal for families and groups. However, a few remarks indicated that some beds might be too high and that occasional issues such as torn pillowcases and damp blankets should be addressed. Despite these minor concerns, the overall sentiment about the beds leans strongly positive, ensuring a restful experience for most visitors.
At Royale Signature Hotel, cleanliness remains a contentious issue according to recent guest reviews. Although some guests did highlight clean and comfortable rooms and commended the staff for their friendliness and prompt service, these positives were overshadowed by numerous cleanliness concerns. Many reviews pointed to issues such as dirty bathrooms, stained towels, sheets and duvets and dusty carpets. Guests reported finding roaches and dealing with musty smells, as well as encountering poorly maintained facilities with mold and yellow stains in the bathrooms.
The carpeting throughout the hotel, including in hallways and guest rooms, was frequently described as dirty and in need of deep cleaning. Problems of old and unclean towels, lingering odor of nicotine and various instances of non-functional bathroom fittings added to the dissatisfaction. Leaking bathtubs, clogged pipelines and stained toilet bowls were also common complaints.
Despite some positive comments about room spaciousness and efforts by the housekeeping staff to replace malfunctioning items, the overall consensus indicates that the hotel's cleanliness standards and maintenance require substantial improvement to meet guests' expectations.
Reviews for the staff at Royale Signature Hotel present a mix of experiences, but there is a noticeable trend highlighting friendly and helpful interactions. Many guests appreciate the politeness and friendliness, often mentioning that the staff are welcoming, accommodating and always willing to assist with requests. Some specific mentions praise exceptional service with staff members being described as outstanding, kind and approachable. Guests valued the politeness, particularly noting one staff member, Afifah, for her helpfulness.
However, not all experiences were positive. Several reviews pointed out issues at the front desk, including sour attitudes and unfriendliness. Some guests reported encountering rude and arrogant behavior, while others felt the receptionists did not maintain proper decorum, such as not greeting guests. In addition, there were concerns about staff being slow, lazy or unprepared to deal with problems swiftly. Despite these negative remarks, the overall sentiment leans towards an appreciation for the helpful and friendly nature of many hotel staff members.
The Royale Signature Hotel has received mixed reviews regarding its WiFi services. While some guests found the WiFi connectivity to be satisfactory and good, others encountered significant issues with the internet. There were positive mentions indicating that the hotel's WiFi was worth using and had good connectivity with some guests noting that any connectivity problems had been resolved.
On the other hand, a number of guests reported difficulties connecting to the internet, describing it as slow, intermittent or even non-functional. Complaints included limited device connectivity, poor WiFi signals even near routers and generally disappointing internet performance. Despite a few positive comments, the overall feedback suggests that the hotel may need to address its WiFi-related problems to enhance guest satisfaction.
Royale Signature Hotel offers a variety of accommodations that are great for families with multiple guests appreciating the kid-friendly amenities and spacious family rooms. Many reviewers highlight the suitability of the hotel for families, praising the size and comfort of the family suites, which can easily accommodate larger groups. Children seem to particularly enjoy the bathtubs, adding an extra layer of fun to their stay.
The availability of Quadruple rooms is noted as a significant advantage for families of four. Furthermore, breakfast options are variable and plentiful with king-sized beds providing enough space for parents and their children to sleep comfortably.
However, there are some concerns regarding the maintenance and layout of the rooms. Issues like cracked toilet bowls and glass-walled bathrooms, which some families found inappropriate and even dangerous, were highlighted. Apart from these issues, the overall experience remains positive, making Royale Signature Hotel a suitable option for families traveling with kids.
Royale Signature Hotel in Alor Setar offers an accommodation experience that has sparked diverse opinions regarding its four-star rating. Guests have appreciated the overall ambiance, noting the hotel's beautiful and exclusive decor. The value for money has also been positively highlighted by some, who found it worth the stay.
However, the rating as a four-star establishment has come into question several times. Several guests feel that the property does not live up to what one might expect from a four-star hotel. Many pointed out that the facilities and services provided didn't meet higher expectations with some reviews suggesting that it seemed more like a three-star experience. Particular areas of concern included the hospitality amenities, especially the swimming pool, which were not up to the four-star standard anticipated.
While the overall rating given by some guests hovers around 3.5 to 4 stars out of five, it is clear that there is room for improvement to match the lofty four-star promise more closely.
Royale Signature Hotel caters well to business travelers, offering a good value for money with its strategic location. It's conveniently situated near business centers, making it suitable for business meetings and easily accessible for professional purposes. The proximity to AMAN Mall and a variety of attractive places and restaurants adds to its appeal. Reviews indicate satisfaction with the overall experience, hinting at repeat visits. However, guests might prefer rooms farther from the lift to ensure a quieter stay.
The Royale Signature Hotel offers excellent accessibility for guests with disabilities. The hotel features wheelchair-accessible rooms with appropriately wide doors and ramps. Guests appreciate the stepless entry and smooth pavements, making navigation seamless. The location is convenient with easy access to the town and city center and parking at the hotel is straightforward and convenient for guests. Overall, the hotel stands out for its thoughtful design and ease of access for all visitors.
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Location
The hotel's location is particularly praised by those looking to catch a ferry to Langkawi, as it's an optimal stopover point with ample parking facilities. Within walking distance, visitors can find a variety of cafes, restaurants and food courts. The hotel’s central position also means guests are never far from the buzzing city life and essential services.
Compliments extend to amenities like spacious rooms and comfortable beds, which make for a pleasant stay. Despite a few remarks on the aging building and occasional maintenance issues, the positive feedback about the hotel's advantageous location and convenience remains predominant. Overall, Royale Signature Hotel is highly regarded for its ease of access, ample parking and close proximity to the vibrant parts of Alor Setar.
Breakfast
However, there are numerous mentions of limited variety with some guests suggesting that the buffet could benefit from more food options. A few guests felt that the taste was merely average and that the breakfast didn't live up to their expectations given the cost. There are isolated comments about the food quality being poor and the overall selection not being extensive enough, prompting some to recommend dining outside the hotel for more diverse breakfast choices.
Overall, while the breakfast has its highlights and is generally appreciated by many, areas for improvement include increasing the variety and ensuring more consistent quality across offerings.
Dinner
Rooms
Room amenities like irons, ironing boards and snacks are noted as thoughtful touches. The bathrooms, particularly in the larger rooms, are expansive and impressive, although some have reported minor cleanliness issues and the need for refurbishment. Despite some complaints about dated furniture and occasional uncleanliness, the overall room experience tends to be positive when it comes to comfort and space. The hotel’s friendly staff and efficient check-in process also add to a pleasant stay.
However, maintenance issues such as non-functional air conditioning, smelly carpets and stained curtains have been noted by some guests. Corridor air conditioning and proper bathroom piping are areas suggested for improvement. Noise and occasional sightings of cockroaches are concerns raised by a few visitors, indicating a need for better pest control and soundproofing.
In summary, while the Royale Signature Hotel provides spacious and comfortable accommodations with helpful amenities, some areas could benefit from better maintenance and upgrades to enhance the guest experience.
Beds
Cleanliness
The carpeting throughout the hotel, including in hallways and guest rooms, was frequently described as dirty and in need of deep cleaning. Problems of old and unclean towels, lingering odor of nicotine and various instances of non-functional bathroom fittings added to the dissatisfaction. Leaking bathtubs, clogged pipelines and stained toilet bowls were also common complaints.
Despite some positive comments about room spaciousness and efforts by the housekeeping staff to replace malfunctioning items, the overall consensus indicates that the hotel's cleanliness standards and maintenance require substantial improvement to meet guests' expectations.
Staff
However, not all experiences were positive. Several reviews pointed out issues at the front desk, including sour attitudes and unfriendliness. Some guests reported encountering rude and arrogant behavior, while others felt the receptionists did not maintain proper decorum, such as not greeting guests. In addition, there were concerns about staff being slow, lazy or unprepared to deal with problems swiftly. Despite these negative remarks, the overall sentiment leans towards an appreciation for the helpful and friendly nature of many hotel staff members.
Wi-Fi
On the other hand, a number of guests reported difficulties connecting to the internet, describing it as slow, intermittent or even non-functional. Complaints included limited device connectivity, poor WiFi signals even near routers and generally disappointing internet performance. Despite a few positive comments, the overall feedback suggests that the hotel may need to address its WiFi-related problems to enhance guest satisfaction.
Family
The availability of Quadruple rooms is noted as a significant advantage for families of four. Furthermore, breakfast options are variable and plentiful with king-sized beds providing enough space for parents and their children to sleep comfortably.
However, there are some concerns regarding the maintenance and layout of the rooms. Issues like cracked toilet bowls and glass-walled bathrooms, which some families found inappropriate and even dangerous, were highlighted. Apart from these issues, the overall experience remains positive, making Royale Signature Hotel a suitable option for families traveling with kids.
4 Star
However, the rating as a four-star establishment has come into question several times. Several guests feel that the property does not live up to what one might expect from a four-star hotel. Many pointed out that the facilities and services provided didn't meet higher expectations with some reviews suggesting that it seemed more like a three-star experience. Particular areas of concern included the hospitality amenities, especially the swimming pool, which were not up to the four-star standard anticipated.
While the overall rating given by some guests hovers around 3.5 to 4 stars out of five, it is clear that there is room for improvement to match the lofty four-star promise more closely.
Business
Accessible
No, Royale Signature Hotel doesn't have any pool.
No, a spa isn't available at Royale Signature Hotel.
No, Royale Signature Hotel doesn't allow dogs.
No, parking facilities aren't available at Royale Signature Hotel.
No, Royale Signature Hotel doesn't have a gym.
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