Summary of reviews related to the '5 Star' category
If you're looking for a luxurious and tranquil retreat in the midst of LA madness, The Langham Huntington in Pasadena is the perfect place for you. This first class resort offers exceptional service that will make you feel like royalty. From the moment you step inside, you'll be greeted with excellence and warmth. Everything about this hotel is exceptional - the facilities, the services and the staff. They offer a perfect hospitality experience. Even though it's a 5-star hotel, some critics may disagree, but given the amazing amenities and services this hotel has to offer, it's hard not to highly recommend The Langham to anyone visiting Pasadena.
The Sheraton Los Angeles San Gabriel impresses with its excellent blend of convenience and tranquility in the culturally rich San Gabriel area. While slightly removed from LA's main attractions, it compensates with an array of stores, restaurants and grocery markets within walking distance, making it ideal for family travel and visits to nearby Santa Anita. The calm and quiet environment further enhances the luxurious experience, ensuring it remains a desirable option despite its distance from downtown Los Angeles.
Room experiences at the hotel are consistently praised for their large, clean and well-appointed spaces that exude comfort and modern luxury. Guests enjoy spacious rooms equipped with cozy bedding, nice desks, couches, walk-in showers and excellent views, all contributing to an upscale and relaxing stay. The serene atmosphere and top-notch room service, which offers a selection of Asian dishes, add to the overall positive experience.
The cleanliness of the property is another standout feature with numerous reviews highlighting the spotless, modern and well-maintained environment. The hotel's facilities are frequently described as impressive and the courteous staff enhances the welcoming atmosphere. Despite some minor discrepancies in room cleaning and limited dining options beyond Asian cuisine, the hotel’s cleanliness and modern amenities make it a popular choice for guests seeking comfortable accommodations.
Guest service receives significant acclaim with the staff being described as extremely helpful, friendly and professional. The welcoming nature and exceptional service provided by individuals like Cherry foster a genuinely positive and relaxing atmosphere for visitors. While one negative review mentioned a less than satisfactory interaction, the overwhelming majority of feedback underscores the positive impact of the staff on the overall guest experience.
Parking at the Sheraton Los Angeles San Gabriel is highlighted for its convenience and ample space. Although opinions on the cost vary with some guests finding the $18 per day fee reasonable and others expressing concerns about higher charges, the overall ease and accessibility of the parking facilities are appreciated.
Despite mixed reviews about the breakfast with some noting issues with limited variety and service, the positive aspects of the hotel's breakfast buffet, including its taste and freshness, manage to stand out.
In summary, Sheraton Los Angeles San Gabriel offers a comfortable, modern and tranquil stay with exceptional service, excellent room conditions and convenient parking, making it a top choice for those visiting the San Gabriel area.
Located in downtown Los Angeles, this hotel offers modern accommodations and excellent amenities. It features a rooftop pool, spa, and diverse dining options. Its contemporary design and central location make it a convenient choice.
The InterContinental - Los Angeles Downtown by IHG is a luxurious stay in the heart of downtown LA that provides ample opportunities for exploring the city. Guests appreciate the hotel's central location and convenient access to entertainment areas with Staples Center within walking distance. The stunning views of the city from the lobby, rooftop bar and guest rooms are captivating. The hotel offers excellent dining and drinking options with a fancy and brilliant decor and a supermarket is conveniently located nearby. While some guests reported negative incidents with homeless people outside the hotel, in general, the location is considered to be excellent for exploring the city on foot.
The breakfast at the hotel has mixed reviews with some guests finding it amazing while others thought it was overpriced with little variety and awful buffet choices. Nevertheless, many guests praised the delicious breakfast buffet with many options and the attentive concierge and receptionist. The 69th-floor view from the breakfast area is a standout feature.
The rooms at the InterContinental - Los Angeles Downtown are impressive with a modern building and friendly staff. The rooms are spacious, beautiful and sparkling clean with excellent views of Los Angeles. The atmosphere is chic and the facilities are new and well-maintained. The beds are comfortable and the bathrooms are large and well-equipped with separate shower stalls and deep bathtubs. While some guests experienced inconsistent cleaning service and noises from the upper floor machine rooms, the majority of reviews praise the hotel's comfortable beds, spacious rooms and beautiful views.
Guests appreciate the hotel's high standards of cleanliness with modern and spotless facilities and tidy rooms. Despite a few incidents of missed cleanliness, most guests found the hotel to be well-maintained.
The staff at the InterContinental - Los Angeles Downtown is exceptional with many reviews speaking highly of their attentive and customer-oriented service. The staff is well-trained and provides exceptional service with attention to detail, making guests feel well taken care of. Some of the staff members went above and beyond to exceed their expectations. The gym, swimming pool and spa facilities are good and enjoyable and the gym is a standout feature with modern and well-equipped fitness rooms.
The outdoor pool and Jacuzzi located on the 7th floor offer stunning panoramic city views. The hotel's architecture is a standout feature and guests often rave about the lovely pool area and the heated pool that makes swimming enjoyable no matter the weather outside.
Guests have shared mixed experiences with the hotel's parking with some praising the excellent service provided by the valet attendants, while others have expressed concerns over the high prices of the parking or damages to their vehicles. Despite some mixed experiences with parking, the majority of guests reported an overall positive stay at the InterContinental - Los Angeles Downtown.
The hotel provides luxurious comfort with its world-class amenities and 5-star quality service from beginning to end. While the price tag matches the level of luxury, the hotel is highly recommended for those looking for a luxurious stay in downtown LA.
Summary of reviews related to the '5 Star' category
Hotel Figueroa, part of the Unbound Collection by Hyatt, boasts a beautiful facade and enjoys a superbly central location. Guests have praised its excellent customer service, particularly for families and noted the great value it offers. Many reviewers highlighted the hotel's five-star services and expressed satisfaction with their stays, describing it as a great experience in a high-end property. However, some feedback indicated a disparity between the hotel's claimed five-star rating and the perceived quality, suggesting it might better fit a four-star category with a few dissenting voices even placing it at three stars. Despite this, the positive aspects of the hotel's facilities and services were frequently emphasized.
This hotel offers stylish accommodations and a unique design aesthetic. It features a rooftop pool, multiple dining options, and a vibrant atmosphere. Its distinctive style and central location make it a standout choice.