Please select your travel dates to see rates and availability
Check In
Check Out
1 room2 guests1 room, 2 guests
Info
Summary of reviewsXO Hotels City Centre in Amsterdam stands out with its exceptional central location, making it a prime choice for those eager to explore the city's vibrant culture and attractions. Situated close to Amsterdam Central Station and Dam Square, guests find ease in accessing major sites, shops, restaurants, and entertainment venues. Despite the lively surroundings that sometimes lead to noise, many consider this a worthy compromise for being at the center of activity.
The breakfast service at the hotel offers a good variety, catering to different dietary preferences with options including continental and hot dishes. While some guests have benefitted from the reasonable pricing and variety, there are suggestions for improvement in freshness and diversity, especially as breakfast is not included and an extra charge applies.
Rooms receive praise for their spaciousness, comfortable beds, and especially the modern bathrooms. Despite a few remarks about outdated elements and occasional noise, the accommodation generally provides comfort and a peaceful retreat. The cleanliness and maintenance do require attention, with reviews highlighting the need for more consistent cleanliness and removal of musty odors and outdated fixtures.
Guests frequently commend the staff for their friendliness and attentiveness, enhancing the overall stay. The hotel prides itself on a welcoming, multicultural team proficient in multiple languages, although there are isolated criticisms about less helpful interactions, which may be attributed to workload.
Free WiFi is available, with mixed reliability, affecting guests depending on location within the hotel. While sufficient for casual browsing, those needing stable internet might encounter challenges, particularly in certain areas and floors.
Families visiting the hotel benefit from spacious rooms and daily housekeeping, although issues like noise and lack of baby amenities can be obstacles. Despite these, the hotel's accommodations for larger groups make it a viable option for family visitors.
The beds attract positive attention for comfort, though inconsistent quality and pillow issues affect some guests’ experiences. Overall, the hotel provides reasonable comfort, although areas such as bed quality have room for improvement.
As a three-star establishment, XO Hotels City Centre offers good value for its central location, making it a practical option for a budget-friendly stay. While its cleanliness and security receive praise, there is room for enhancement in service delivery and maintenance to better meet expectations associated with its star rating. Show more
Read review summaries for all categories
Categories
Hotel near Nightlife Spots
Located near Dam Square, XO Hotels City Centre offers easy access to Amsterdam's central nightlife. It is within walking distance of numerous bars and clubs.
3-Star Hotel
Located in the city center, this hotel offers easy access to many attractions. It provides comfortable rooms and good service, making it a reliable choice for value and comfort.
Family Friendly Hotel
Business Hotel
Room Types
Twin RoomPlease note that the maximum occupancy for this room is 2 (including children).
Please note that bed preferences are upon availability.
Triple RoomThis room includes a desk, TV and tea/coffee making facilities.
The bathroom has a shower and toilet.
Quadruple RoomThis room includes a desk, TV and tea/coffee making facilities.
The bathroom has a shower and toilet.
Economy Twin RoomRooms are 15 square metres. The beds in this room face each other.
Please note that the maximum occupancy for this room is 2 (including children).
Economy Double RoomRooms are 15 square metres. The double bed in this room is placed against the wall on 1 side.
Please note that the maximum occupancy for this room is 2 (including children).
Single Room without WindowThis air-conditioned single room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 1 bed.
Single RoomThis air-conditioned single room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 1 bed.
Double RoomThis air-conditioned double room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 1 bed.
Twin Room - BasementThis air-conditioned twin room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 2 beds.
Triple Room - BasementThis air-conditioned triple room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 3 beds.
Guest Reviews
7.0
Good
Location
XO Hotels City Centre in Amsterdam enjoys an unbeatable and central location that makes it an ideal choice for travelers keen on exploring the city. It is perfectly positioned within a short walk from Amsterdam Central Station and close to the hustle and bustle of Dam Square. Guests appreciate the hotel's proximity to main tourist attractions, shops, restaurants, and entertainment venues, making it a convenient spot for both jumping into the city's vibrant nightlife and visiting cultural hotspots.
Despite some mixed reviews about certain aspects of the hotel, its location is consistently highlighted as a significant advantage. Visitors find the ease of access to public transportation and the walkability to all major sites particularly beneficial. Additionally, the friendly staff further enhances the overall experience, providing helpful service to ensure a pleasant stay. Though the area can be lively and noisy due to its centrality, most guests consider it a small trade-off for staying at the heart of Amsterdam.
Breakfast
The breakfast offerings at XO Hotels City Centre in Amsterdam present a mixed bag, according to guest reviews. On the brighter side, many guests appreciated the good variety and reasonable pricing of the breakfast selections. There's a broad range of choices available, catering to different dietary preferences, including gluten-free options. The breakfast includes both continental and hot dishes like eggs, bacon, sausages, beans, fruit, bread, yogurt, cereal, coffee, and juice, ensuring that most guests find something they enjoy.
However, while some found the breakfast service and quality to meet or exceed expectations, others noted areas for improvement. Some reviews mentioned that the hot foods were often cold and not fresh, with bacon sometimes undercooked. The quality and presentation of cooked items left room for enhancement. Few guests found the breakfast buffet to be repetitive and lacking in diversity from day to day.
Price-wise, breakfast is not included unless specified, but it can be added at an extra cost, which some guests felt was slightly overpriced given the simplicity of the offerings. Notably, breakfast has been praised for being good value for money when compared to local options, despite select voiced criticisms about specific aspects of the meal, like the lack of freshness or the need for more vegan choices.
Overall, XO Hotels appears to offer a satisfactory breakfast experience that complements its excellent location and friendly service. However, guests seeking variety and a higher standard of prepared food might choose to explore nearby dining options instead.
Rooms
XO Hotels City Centre offers a prime location for those looking to explore the vibrant surroundings of Amsterdam. Many guests find its centrality to attractions and the central station particularly advantageous. The hotel rooms receive varied feedback, with multiple guests appreciating the spaciousness of certain rooms and the comfort of the beds. Cleanliness is often praised, although it seems that the rooms may benefit from more consistent maintenance.
Modern and tidy rooms are available, and the bathrooms, in particular, draw positive remarks for their modern fixtures. However, some visitors note worn-out elements with older carpets and minor repairs needed, which can give off a less tidy appearance.
Despite the occasional noise due to the bustling location, the rooms manage to provide a peaceful retreat for many. The hotel staff is frequently commended for their friendliness and efforts to accommodate guests’ needs, enhancing the overall experience.
While some rooms feel cramped or lack effective ventilation, others provide ample space, making them suitable for small groups or families. Overall, while the hotel excels in location and offers comfortable lodgings for a reasonable price, there remains room for improvement in cleanliness and maintenance to provide a consistently pleasant stay.
Beds
The bed situation at XO Hotels City Centre garners mixed feedback from guests, yet the consensus leans towards comfort. Many reviewers frequently highlight the beds as being very comfortable, with several describing the mattresses as incredibly cozy. Guests also appreciate the clean and comfortable nature of the bedding in some instances. However, the hotel does face criticism for inconsistent bed quality. A number of reviews mention worn-out, soft, or uncomfortable mattresses, leading to discomfort during sleep. Other issues like dips in the middle of the beds and stained bedding are noted, affecting the overall perception of comfort. Pillows appear to present another challenge, with descriptions of them being either too large, like bricks, or too small and lumpy. Despite these downsides, for some, the comfort of the beds stands out as a redeeming feature amidst other aspects needing attention.
Cleanliness
Nestled in a prime location close to various attractions, XO Hotels City Centre offers a convenient base with large, clean rooms that many guests find satisfactory for their needs. The hotel is noted for its friendly and attentive staff, who are quick to rectify issues and provide assistance, enhancing the guest experience.
However, the reviews indicate several areas where the hotel could significantly improve, particularly in terms of cleanliness and maintenance. Common concerns include outdated and dirty carpets, dust and mold in the bathrooms, and a pervasive musty odor throughout the premises. Some rooms and their fixtures appear to be in need of renovation, and several reviews mention that the standard of cleaning is inconsistent, with some guests finding their rooms not as clean as expected.
Despite its great location, the vibrant surrounding nightlife results in noise that disrupts sleep for those in certain rooms. The hotel also faces occasional problems with amenities like ventilation, plumbing, and housekeeping services.
Overall, while the hotel's location and customer service receive compliments, guests suggest that addressing the cleanliness and maintenance issues would greatly enhance the overall stay. Improvements in these areas could make XO Hotels City Centre a more appealing option for travelers looking for comfort and convenience in a bustling part of the city.
Staff
Located in a prime, central spot, XO Hotels City Centre receives numerous commendations for its friendly and helpful staff. Guests frequently highlight the team’s attentiveness, politeness, and willingness to assist with various needs. Reception staff, including standout individuals like June, are praised for their exceptional service, making guests feel welcomed and accommodating specific requests such as room upgrades or early check-outs. Throughout the property, the helpful and approachable demeanor of the staff leaves visitors feeling well cared for during their stay. A notable mention goes to their multicultural staff, who can assist in different languages, adding to the welcoming atmosphere. While there are scattered reports of less helpful encounters, the majority experiences underscore a positive and supportive service environment. This warm hospitality, combined with the hotel's advantageous location, makes XO Hotels City Centre a reliable choice for those visiting the area.
Wi-Fi
The WiFi experience at XO Hotels City Centre presents a mixed bag for travelers, with varied reliability depending on location within the hotel. While some guests found the WiFi to be of high quality, offering good connectivity for simple online tasks like browsing and streaming, others reported significant issues with connectivity, particularly on certain floors. The WiFi is complimentary, but guests highlighted challenges with getting a stable connection, especially in the rooms on the upper floors and specific areas like the second and third floors. Several guests experienced WiFi that was slow or non-existent, impacting their ability to plan activities and stay connected. Despite these challenges, there were instances where the WiFi worked adequately for basic applications. However, guests who require stable internet for more demanding uses or business purposes may need to consider alternative solutions, such as purchasing a local SIM card for mobile data. Overall, the WiFi at this hotel may be sufficient for casual browsing, but users needing higher reliability might face obstacles.
Family
The XO Hotels City Centre appears to be a promising option for families traveling with children, offering both spacious and comfortable rooms that cater to larger groups. Guests frequently praise the cleanliness of the rooms, with daily room service ensuring a tidy environment for families. The availability of rooms suitable for three or four people is a convenient feature, allowing for optimal sleeping arrangements, which is particularly useful for families needing individual beds for children. However, there are some concerns that may affect a stay with younger kids. Some guests have experienced issues with baby amenities, such as broken baby beds and a lack of high chairs during breakfast, which could pose challenges for families with infants. Additionally, the hotel's location may not be entirely suitable for children, as some rooms are situated near a bustling pub that operates late into the night, potentially disrupting a restful stay. Despite these minor setbacks, the hotel's overall accommodation for larger groups and clean facilities seems to make it a viable option for families visiting the city.
3 Star
Nestled in the heart of Amsterdam, XO Hotels City Centre presents an intriguing juxtaposition for travelers seeking proximity and affordability. Praised for its central location, the hotel offers guests the convenience of exploring Amsterdam, with just a short stroll to the city's main attractions and transport links like the Central Station. Many guests find it a suitable choice for a short, budget-friendly stay, with comfortable rooms on the ground floor and a pleasingly clean environment for a three-star establishment.
The hotel's ability to deliver value is a recurrent theme, highlighted by its proximity to numerous restaurants and shopping options, which enhances the overall convenience for visitors. Praised for its exemplary cleanliness and security, XO Hotels City Centre positions itself as a reasonable option for those traveling with friends for a leisurely weekend in Amsterdam.
Despite its strategic location and affordability, the hotel has certain areas needing improvement. Some reviews point out that the service quality, room size, and overall accommodation comfort may not fully reflect typical three-star standards. Additionally, the staff's demeanor raised concerns, with some guests experiencing a lack of friendliness, which could be a result of overworked personnel. Cleanliness in certain areas proved inconsistent, with reports of mold and dampness, suggesting an urgent need for maintenance.
While it offers a decent price-performance ratio for a short stay in Amsterdam, XO Hotels City Centre leaves room for enhancements, particularly in service delivery and upkeep to meet guests' expectations for a three-star rating.
No, XO Hotels City Centre doesn't have any pool.
No, a spa isn't available at XO Hotels City Centre.
No, XO Hotels City Centre doesn't allow dogs.
No, parking facilities aren't available at XO Hotels City Centre.