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Summary of reviewsTTC Hotel Phan Thiet receives notable praise for its prime beachfront location, offering stunning views and proximity to Doi Duong Park, city center and local amenities such as supermarkets and coffee shops. This convenient setting is highly appreciated by guests, who find it easy to access both essential amenities and local attractions.
The hotel's breakfast generally receives positive remarks for its variety, quantity and quality with many guests enjoying the generous and diverse buffet. Despite some dissatisfaction regarding the limited options for vegan and vegetarian diets and occasional inconsistencies in quality, the breakfast is largely well-received.
Rooms at the hotel are frequently lauded for their spaciousness and cleanliness. Guests appreciate the comfortable and sizable accommodations, which are particularly suitable for families and elderly travelers. Many rooms offer beautiful sea views, enhancing the overall appeal. However, some guests noted that certain aspects of the rooms and facilities are outdated with occasional maintenance issues such as broken windows and poor air circulation.
Cleanliness is another strong point with the hotel, pool and rooms consistently described as tidy and well-maintained. The friendly and supportive staff further contribute to a welcoming atmosphere, though there are some mentions of aging facilities and occasional cleanliness issues.
The staff is often praised for their friendliness, helpfulness and enthusiasm, significantly enhancing the guest experience. Specific individuals, like the receptionist named Vu, are frequently mentioned for their exceptional service. However, language barriers and resulting communication difficulties have led to some poor customer service experiences.
The pool area receives positive feedback for its cleanliness and 24-hour accessibility, although some guests feel it could benefit from better maintenance to meet the hotel's 4-star rating. Families, in particular, appreciate the dedicated children's pool.
Lastly, reviews of the beds are mixed. While many guests find the beds comfortable, others experience discomfort due to varying mattress firmness and pillow quality. Despite these discrepancies, the bedding generally provides an adequate level of rest for most guests.
Overall, TTC Hotel Phan Thiet offers a prime location, ample amenities and a generally positive guest experience with a few areas identified for potential improvement.
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