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Summary of reviewsHotel Esmeralda stands out as a serene retreat with a notable reputation for its exceptional location, nestled in peaceful surroundings yet convenient to local attractions. This beautifully preserved old hacienda offers impressive facilities, including a well-maintained pool and lush gardens, which complement the tranquil atmosphere. Guests enjoy delicious breakfasts, often complimented by the friendly and attentive staff who enhance the overall experience. The hotel's rooms are generally appreciated for their spaciousness, comfort, and cleanliness, though opinions vary on room size and facilities.
Cleanliness is a consistent highlight, with guests praising the immaculate conditions of both the rooms and common areas. The dedication and hospitality of the staff remain a significant strength, with personalized service leaving a lasting impression. The pool area, in particular, is a favorite among visitors, thanks to its inviting ambiance and optimal temperature. While some guests noted occasional issues with room size and bed comfort, the overall experience at Hotel Esmeralda is overwhelmingly positive, making it a memorable and appealing destination for many. Show more
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Categories
Hotel near Golf Courses
Located in Atlixco, this hotel is less than 1 KM from Club Campestre El Cristo, offering very close and convenient access to a golf course.
Family Friendly Hotel
This hotel features an outdoor swimming pool and a large garden, and is considered one of the best family-friendly hotels in Atlixco. It provides ample space for families to relax and enjoy.
Hotel with Parking
This hotel provides parking for its guests. It has a high review score.
Small Hotel
This hotel is centrally located and receives excellent reviews. It features a seasonal pool and sundeck.
Hotel with Outdoor Pool
Located in the heart of Atlixco, this hotel features an outdoor swimming pool set within a large garden. Reviews highlight the cleanliness and comfortable temperature of the pool.
Hotel with Rooms With Jacuzzi / Hot-tub
Hotel with Spa
Romantic Hotel
Hotel with Swimming Pool
Pool Lap Lanes Outdoor Pool
4-Star Hotel
Hotel with Pool Lap Lanes
Room Types
Economy Double RoomThis room features a double bed and free Wi-Fi. The private bathroom has a shower and offers free toiletries.
Triple RoomThis room features a double and a single bed and free Wi-Fi. The private bathroom offers a shower and free toiletries.
Comfort Double RoomThe spacious double room has a private bathroom fitted with a shower and a hairdryer. This double room offers a wardrobe and a flat-screen TV with cable channels. The unit has 1 bed.
Superior Double RoomThe spacious double room has a private bathroom fitted with a shower and a hairdryer. This double room features a wardrobe, a flat-screen TV with cable channels and garden views. The unit has 1 bed.
Super Deluxe Double RoomThe hot tub and spa bath are the special features of this double room. This double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a patio. The unit has 1 bed.
Superior Double Room with SofaThis double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony with lake views. The unit has 2 beds.
Double Room with Garden ViewThe spacious double room has private bathroom fitted with a shower and a hairdryer. The unit has 2 beds.
Deluxe Family RoomThe unit offers 2 beds.
Duplex SuiteThe unit offers 2 beds.
Guest Reviews
8.9
Excellent
Location
Nestled in a serene setting, Hotel Esmeralda stands out for its exceptional location. Guests appreciate the quiet, peaceful surroundings that offer a tranquil escape while remaining conveniently positioned for family events and tourist attractions. The hotel is in close proximity to a charming golf course and just a short ten-minute drive from the center of Atlixco, making it an ideal choice for those looking to explore the area. The establishment itself, a beautifully preserved old hacienda, boasts impressive facilities, including a warm pool, lush gardens, and welcoming common areas such as the restaurant and reception. The hotel's infrastructure is complemented by attentive staff and delicious breakfasts, enhancing the overall experience. Whether visiting for a family reunion or exploring nearby sites, Hotel Esmeralda provides a pleasant and memorable stay for its guests.
Breakfast
Hotel Esmeralda's breakfast consistently receives high praise from guests. Guests frequently describe the breakfast as very good, delicious, and possessing excellent flavor. The food is often noted for its tastiness, with some guests highlighting the exquisite quality of the offerings. Despite the occasional comment on limited variety, the breakfast earns high marks for quality and taste, and overall service is commendable. Guests also enjoy the ambiance, with the option to dine in the garden accompanied by birdsong. This setting enhances the experience, making the breakfast not only a gastronomic pleasure but also a serene start to the day. The staff receive accolades for their friendliness and attentive service, contributing to an overall positive breakfast experience. While one review did mention a negative culinary experience, the majority of guests appear to leave with satisfied palates and enjoyable memories.
Rooms
Hotel Esmeralda has garnered a diverse spectrum of opinions regarding its rooms. Many guests describe the rooms as spacious, comfortable, and equipped with essentials, frequently citing cleanliness and modern decor as standout features. Large, comfortable beds and spacious bathrooms contribute to the overall positive experience. Guests often noted that the rooms met or even exceeded their expectations, painting an image of a well-equipped and serene environment. However, some reviews mention inconsistencies, with a few guests finding the rooms smaller than anticipated or not in line with the hotel's standard. There are also occasional criticisms about basic bathroom facilities and cleanliness issues upon arrival. Despite varied opinions on room size and initial impressions, it is clear that many guests had a favorable experience, appreciating the comfort and functionality of the accommodations.
Beds
Hotel Esmeralda offers a mixed experience when it comes to the comfort of its beds, which can be a crucial aspect of any stay. Many guests appreciate the comfort provided by the beds and pillows, describing them as conducive to a restful night's sleep. However, there are differing opinions about the mattresses, with some guests finding them a bit too hard or rigid. Additionally, noise from the beds has been a point of concern for a few visitors, detracting from the overall sleep quality. While there's potential for improvement in the pillows, overall, several guests still find the beds very good for relaxation. Despite the occasional challenge, such as squeaky beds or unheated showers, many find the sleeping arrangements at Hotel Esmeralda satisfactory.
Cleanliness
Visitors to Hotel Esmeralda consistently praise the establishment for its impressive cleanliness standards. Guests often highlight the immaculate rooms, describing them as super pleasant, spacious, and exceptionally clean. The hotel facilities, including the gardens and pool area, are also noted for being well-maintained, contributing to the overall pleasant atmosphere. Despite some feedback regarding older furniture and instances of dirty common areas, the hotel's cleanliness in rooms is often at the forefront of positive reviews. The service complements this with friendly staff and a calm environment, even when the hotel is at full capacity. The beautiful facilities and ideal location add to the appeal, making Hotel Esmeralda a clean and tranquil retreat for travelers.
Staff
Hotel Esmeralda boasts an outstanding team whose dedication significantly enhances the experience for its guests. The staff is frequently praised for their friendliness and attentiveness, ensuring that every visitor feels welcomed and well-cared-for. Guests consistently highlight the team's warm and personalized service, often mentioning standout employees like Jay, Odette, and Anelie, who go above and beyond to ensure guests have everything they need. In the restaurant, the attentiveness of Yahir, Anahi, and Jose is particularly noteworthy, providing exceptional service alongside delicious food and craft beer, making the dining experience memorable. The kind and hospitable nature of both the staff and the owner leaves a lasting impression, encouraging guests to return. Overall, the excellent service provided by Hotel Esmeralda's staff plays a crucial role in creating a pleasant and inviting atmosphere, complemented by beautiful facilities and culinary delights.
Pool
Hotel Esmeralda offers its guests a well-maintained and inviting pool area, perfect for relaxation amidst beautifully kept gardens. The pool itself is large and generally in excellent condition, with many guests noting its perfect temperature for a comfortable swim. It is a major highlight of the hotel, providing a serene escape with a sense of tranquility that many appreciate. While the solar heating system works well in maintaining warm water on sunny days, some suggest that a backup heating option could enhance the experience during cloudy weather. Despite occasional comments on the pool water being cold or murky, the overall impression is one of enjoyment and satisfaction with the hotel's pool amenities.
Yes, Hotel Esmeralda has pool(s) that belong to one or more of the following categories: Pool Lap Lanes, Outdoor Pool.
Yes, a spa is available at Hotel Esmeralda.
No, Hotel Esmeralda doesn't allow dogs.
Yes, parking facilities are available at Hotel Esmeralda.