Garner Hotel Augusta West by IHG
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Summary of reviewsGarner Hotel Augusta West by IHG boasts several appealing aspects, particularly its strategic location and commendable staff service. Positioned conveniently in Augusta West, close to the interstate, the hotel provides easy access to local attractions, dining establishments, shopping centers, golf courses and Fort Gordon. The area is described as quiet and safe, ensuring a peaceful stay despite the proximity to major roads. The value of the stay is enhanced by the affordability and the availability of food and shopping in the vicinity.
The staff at the hotel consistently receive high praise for their friendliness, helpfulness and professionalism. Guests often mention particular staff members who went above and beyond to enhance their stay. The overall service is characterized by politeness, efficiency and a welcoming atmosphere.
Although breakfast experiences vary, there are positive remarks about the availability of good, warm options such as bacon and fruit. However, some guests have highlighted issues with food quality, variety and replenishment. The consistency and availability of breakfast items, on occasion, fall short.
When it comes to accommodations, many guests appreciate the cleanliness, spaciousness and comfort of the rooms with amenities like large refrigerators and microwaves often highlighted. The beds, in numerous instances, are lauded for their comfort. However, there are significant concerns regarding housekeeping consistency with reports of cleanliness issues, maintenance problems and unpleasant odors in certain rooms.
Cleanliness in general receives mixed feedback. While many find the rooms clean and welcoming with effective daily housekeeping, others report issues with roaches, mold, dirty linens and unkempt common areas, indicating room for improvement in maintenance and cleaning protocols.
Parking is another favorable aspect with ample and convenient parking spaces generally available, although occasional full parking lots and large vehicles occupying spaces are noted.
The hotel is family-friendly, commonly accommodating families comfortably and providing ample towels and space. While minor issues like toilet leaks and isolated safety concerns are reported, they are outweighed by the overall positive family experiences.
In summary, 'Garner Hotel Augusta West by IHG' offers a convenient, affordable and overall pleasant stay bolstered by excellent service and a family-friendly environment. However, improvements in consistency of housekeeping and breakfast services could enhance the guest experience further.
Categories
The staff at the hotel consistently receive high praise for their friendliness, helpfulness and professionalism. Guests often mention particular staff members who went above and beyond to enhance their stay. The overall service is characterized by politeness, efficiency and a welcoming atmosphere.
Although breakfast experiences vary, there are positive remarks about the availability of good, warm options such as bacon and fruit. However, some guests have highlighted issues with food quality, variety and replenishment. The consistency and availability of breakfast items, on occasion, fall short.
When it comes to accommodations, many guests appreciate the cleanliness, spaciousness and comfort of the rooms with amenities like large refrigerators and microwaves often highlighted. The beds, in numerous instances, are lauded for their comfort. However, there are significant concerns regarding housekeeping consistency with reports of cleanliness issues, maintenance problems and unpleasant odors in certain rooms.
Cleanliness in general receives mixed feedback. While many find the rooms clean and welcoming with effective daily housekeeping, others report issues with roaches, mold, dirty linens and unkempt common areas, indicating room for improvement in maintenance and cleaning protocols.
Parking is another favorable aspect with ample and convenient parking spaces generally available, although occasional full parking lots and large vehicles occupying spaces are noted.
The hotel is family-friendly, commonly accommodating families comfortably and providing ample towels and space. While minor issues like toilet leaks and isolated safety concerns are reported, they are outweighed by the overall positive family experiences.
In summary, 'Garner Hotel Augusta West by IHG' offers a convenient, affordable and overall pleasant stay bolstered by excellent service and a family-friendly environment. However, improvements in consistency of housekeeping and breakfast services could enhance the guest experience further.
Hotel for Honeymoon
Mentioned for providing romantic hot tub rooms, this hotel offers a dedicated feature for couples seeking relaxation and privacy during their stay.
Business Hotel
This hotel is tagged as a business hotel and is likely to offer amenities and services suitable for business travelers.
Accessible Hotel
This hotel is listed as an accessible property, indicating it provides features for guests with disabilities.
Family Friendly Hotel
Hotel with Gym
Guest Reviews
Located in Augusta West, the Baymont by Wyndham offers a highly convenient location for travelers. Guests frequently highlight its close proximity to the interstate, making it easy to navigate to various areas in Augusta and South Carolina. The hotel is centrally positioned, providing quick access to food establishments, stores and popular destinations like golf courses and Fort Gordon.
The area surrounding the hotel is both quiet and safe, contributing to a comfortable stay for visitors. Despite being just off a major road, the location ensures a peaceful night's sleep. Various conveniences, such as proximity to shopping centers and the availability of food at the front desk, add to the property's appeal. The hotel is also noted for its value, coupling a good location with an affordable price.
The staff consistently receive high praise for their exceptional service, adding to the overall positive experience. While there were occasional difficulties in locating the hotel initially, the general consensus is that the location is great and meets the needs of most guests.
Visitors to Garner Hotel Augusta West by IHG have shared diverse opinions about the breakfast experience at the hotel. There are praises for the good, warm and hot breakfast options that some guests found satisfying and well-organized. A number of guests appreciated the variety offered and some mentioned items like bacon and fruit as highlights.
However, others have noted areas needing improvement, especially pointing out limited choices and the need for better replenishment. Specific criticisms were made about the quality and freshness of some food items, including complaints about stale or old food. Several guests were disappointed with the lack of advertised breakfast items like scrambled eggs and waffles. Instances of no breakfast being available at all, either due to staff issues or early removal of the food, were noted as well.
Overall, while some enjoyed a pleasant and fulfilling breakfast experience, others found it lacking and in need of significant improvements.
The guest reviews for 'Garner Hotel Augusta West by IHG' present varied opinions about the rooms of the hotel. On the positive side, many guests appreciated the cleanliness and spaciousness of the rooms, noting that they were comfortable with nice, large areas that included practical amenities like a large fridge, microwave and plenty of outlets. The beds were frequently mentioned as comfortable and some guests even enjoyed features like large tubs and quiet environments.
However, several guests also highlighted significant issues. Complaints included cleanliness concerns, like rooms not being properly cleaned, unpleasant odors and the presence of mold or even roaches. Some rooms were described as rundown with broken furniture and fixtures and missing essentials such as shower curtains, toiletries and towels. There were also reports of rooms smelling like smoke and having various maintenance issues like clogged drains and non-functional air conditioning.
The overall sentiment suggests that while there are many comfortable and clean rooms, consistency in maintenance and housekeeping seems to be lacking. Guests seeking a reliable, spotless stay might want to keep these mixed experiences in mind.
The beds at Garner Hotel Augusta West by IHG receive mixed feedback from guests. Many guests praise the comfort of the beds, frequently describing them as very comfortable, soft and comfy. The size of the beds is often noted as nice and some guests felt safe and at ease while staying there. Positive mentions include the cleanliness of the rooms and comfortable bedding with some guests highlighting the provision of good pillows.
On the other hand, there are notable criticisms that affect the overall bedding experience. Some guests encountered beds with sunken spots or hard mattresses that detracted from their comfort. Issues with bed cleanliness were also reported, such as stained bedspread and dirty sheets. Other complaints involve small, thin mattresses, bed frames in poor condition and bedding that did not stay in place on the mattress.
Overall, while many guests find the beds satisfactory and even very comfortable, inconsistent bed quality and cleanliness remain areas for improvement.
'Garner Hotel Augusta West by IHG' receives mixed reviews regarding cleanliness. Many guests highlight the cleanliness and comfort of the rooms, which are often described as clean, comfortable, up-to-date and welcoming. Several reviews mention the daily housekeeping service and the secure feeling provided by the large clean hallways.
However, significant concerns are also raised. Reports of roaches, mold and severe cleanliness issues are frequent. Complaints include dirty carpets in hallways, stained mattresses outside and damp spots in room carpets. Bathrooms often need better cleaning with specific issues such as dirty linens, floors and surfaces, as well as unpleasant odors throughout the hotel.
The state of the common areas, including hallways and elevators, also garners criticism with many describing them as dirty and unwelcoming. Housekeeping and maintenance appear inconsistent, leading to dissatisfaction for some guests.
Overall, while some guests find 'Garner Hotel Augusta West by IHG' to be clean and comfortable, a significant portion suggests that thorough cleaning and better maintenance are necessary for an improved guest experience.
Garner Hotel Augusta West by IHG has a staff that consistently garners praise for their friendliness and helpfulness. Guests have appreciatively noted the respectful, polite and courteous nature of the staff, highlighting individuals like Dana and Kevin for their exceptional service. The management has also received commendation for their courteousness and ability to address issues effectively. Most reviewers found the team welcoming and accommodating with particular accolades for the fast-acting service, exceptional customer service and the supportive front desk personnel.
While the majority of comments reflect a positive experience, there are notable pockets of dissatisfaction. Some guests had less favorable interactions, mentioning instances of rudeness and unresponsiveness from certain staff members. Housekeeping received mixed reviews with some guests highlighting lapses in thoroughness and service consistency.
Despite these occasional shortcomings, the overarching sentiment remains positive with many guests emphasizing the warm and friendly atmosphere contributed by the staff, which enhances their overall stay at the hotel.
Garner Hotel Augusta West by IHG offers several parking amenities, featuring a car park located right out front and convenient, ample parking available on-site. Guests have noted that there were no significant parking problems, suggesting that parking is generally accessible and sufficient. Despite some observations of big work trucks occasionally taking up front parking spaces and the parking lot getting full at times, the overall sentiment leans towards a positive experience with parking.
Garner Hotel Augusta West by IHG has proven to be a fitting destination for families with numerous guests describing it as a good place to stay with family and appropriate for a family stay. Families have enjoyed stress-free experiences, even praising the convenience of towels being readily available for a family of four. Many have chosen to stay there repeatedly with their families. Despite some issues such as an occasional toilet leak and isolated safety concerns, these appear to be outweighed by the overall positive experiences. The hotel has been noted for its ability to accommodate families seeking a pleasant and worry-free stay.
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Location
The area surrounding the hotel is both quiet and safe, contributing to a comfortable stay for visitors. Despite being just off a major road, the location ensures a peaceful night's sleep. Various conveniences, such as proximity to shopping centers and the availability of food at the front desk, add to the property's appeal. The hotel is also noted for its value, coupling a good location with an affordable price.
The staff consistently receive high praise for their exceptional service, adding to the overall positive experience. While there were occasional difficulties in locating the hotel initially, the general consensus is that the location is great and meets the needs of most guests.
Breakfast
However, others have noted areas needing improvement, especially pointing out limited choices and the need for better replenishment. Specific criticisms were made about the quality and freshness of some food items, including complaints about stale or old food. Several guests were disappointed with the lack of advertised breakfast items like scrambled eggs and waffles. Instances of no breakfast being available at all, either due to staff issues or early removal of the food, were noted as well.
Overall, while some enjoyed a pleasant and fulfilling breakfast experience, others found it lacking and in need of significant improvements.
Rooms
However, several guests also highlighted significant issues. Complaints included cleanliness concerns, like rooms not being properly cleaned, unpleasant odors and the presence of mold or even roaches. Some rooms were described as rundown with broken furniture and fixtures and missing essentials such as shower curtains, toiletries and towels. There were also reports of rooms smelling like smoke and having various maintenance issues like clogged drains and non-functional air conditioning.
The overall sentiment suggests that while there are many comfortable and clean rooms, consistency in maintenance and housekeeping seems to be lacking. Guests seeking a reliable, spotless stay might want to keep these mixed experiences in mind.
Beds
On the other hand, there are notable criticisms that affect the overall bedding experience. Some guests encountered beds with sunken spots or hard mattresses that detracted from their comfort. Issues with bed cleanliness were also reported, such as stained bedspread and dirty sheets. Other complaints involve small, thin mattresses, bed frames in poor condition and bedding that did not stay in place on the mattress.
Overall, while many guests find the beds satisfactory and even very comfortable, inconsistent bed quality and cleanliness remain areas for improvement.
Cleanliness
However, significant concerns are also raised. Reports of roaches, mold and severe cleanliness issues are frequent. Complaints include dirty carpets in hallways, stained mattresses outside and damp spots in room carpets. Bathrooms often need better cleaning with specific issues such as dirty linens, floors and surfaces, as well as unpleasant odors throughout the hotel.
The state of the common areas, including hallways and elevators, also garners criticism with many describing them as dirty and unwelcoming. Housekeeping and maintenance appear inconsistent, leading to dissatisfaction for some guests.
Overall, while some guests find 'Garner Hotel Augusta West by IHG' to be clean and comfortable, a significant portion suggests that thorough cleaning and better maintenance are necessary for an improved guest experience.
Staff
While the majority of comments reflect a positive experience, there are notable pockets of dissatisfaction. Some guests had less favorable interactions, mentioning instances of rudeness and unresponsiveness from certain staff members. Housekeeping received mixed reviews with some guests highlighting lapses in thoroughness and service consistency.
Despite these occasional shortcomings, the overarching sentiment remains positive with many guests emphasizing the warm and friendly atmosphere contributed by the staff, which enhances their overall stay at the hotel.
Parking
Family
No, Garner Hotel Augusta West by IHG doesn't have any pool.
No, a spa isn't available at Garner Hotel Augusta West by IHG.
No, Garner Hotel Augusta West by IHG doesn't allow dogs.
No, parking facilities aren't available at Garner Hotel Augusta West by IHG.
Yes, Garner Hotel Augusta West by IHG has a gym.
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