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JW Marriott Austin

Austin , 110 East 2nd Street (Show on Map)

8.7

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe JW Marriott Austin is a highly recommended hotel that is perfect for travelers looking to explore downtown Austin. Its prime location near major restaurants and attractions, abundance of bars and restaurants nearby and easy access to shopping districts and river activities make it a highlight for guests. The breakfast, dinner options and outdoor pool are also highly praised with Deans Italian Steak House being a standout restaurant. Rooms are clean and spacious with beautiful views and the bathrooms are particularly impressive. Guests also appreciate the exemplary cleanliness and outstanding staff, which received high ratings for their professionalism and attentiveness. The only major critique is the hotel's wifi being an additional cost. However, overall, the JW Marriott Austin is an excellent choice for guests who want a luxurious and enjoyable stay.
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Hotel with Rooftop Pool

Visitors to the JW Marriott in Austin are in for a treat with their rooftop pool experience. Perched on the 5th floor of the hotel, the pool provides guests with stunning views of the Texas State Capitol and Lady Bird Lake, making it a popular destination for those seeking an upscale getaway. The pool itself is heated and features plush cabanas available for rent as well as a pool bar serving up delicious cocktails. Towels are provided and with the pool open daily from 6 am to 11 pm, guests can enjoy the pool at their convenience.

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Room Types

Corner King Room A flat-screen, high-definition TV is provided in this room. Ironing facilities, a coffee machine and a desk are also provided. Free toiletries are available in the en suite bathroom.

King Room A flat-screen, high-definition TV is provided in this room. Ironing facilities, a coffee machine and a desk are also provided. Free toiletries are available in the en suite bathroom.

King Room with City View - High Floor Guests will have a special experience as the double room offers a pool with a view. Providing free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit offers 1 bed.

King Room with City View - Top Floor This double room's special feature is the pool with a view. Providing free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit offers 1 bed.

Queen Guest Room with Two Queen Beds and Skyline View The pool with a view is the standout feature of this double room. Featuring free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit has 2 beds.

Queen Guest Room with Two Queen Beds This double room's standout feature is the pool with a view. The spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a bath. The double room provides a wardrobe, a safe deposit box, a carpeted floor, heating and a flat-screen TV with cable channels. The unit offers 2 beds.

Queen Room with Two Queen Beds - Hearing Accessible This double room features air conditioning and a flat-screen TV. The unit has 2 beds.

King Room - Hearing Accessible This double room features a flat-screen TV. The unit has 1 bed.

Queen Room with Two Queen Beds and Adapted Tub - Mobility Accessible This double room provides air conditioning and a flat-screen TV. The unit offers 2 beds.

Queen Room with Two Queen Beds and Roll-in Shower - Mobility Accessible This double room features a flat-screen TV. The unit has 2 beds.

King Room with City View - Hearing Accessible/High Floor This double room offers air conditioning and a flat-screen TV. The unit has 1 bed.

Queen Room with Two Queen Beds and Roll-in Shower - Mobility Accessible This double room provides a flat-screen TV. The unit offers 2 beds.

About JW Marriott Austin

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Guest Reviews

8.7

Very Good

Location

The JW Marriott Austin is situated in a prime location in downtown, perfect for those looking to explore the city. Guests appreciated the close proximity to major restaurants and attractions, as well as the convenience of having a Starbucks on the property. The hotel is conveniently located near the Texas statehouse and within walking distance to several places to eat and breweries. Many guests also mentioned the abundance of bars and restaurants nearby. The location was described as excellent with easy access to the 2nd Street Shopping District, South Congress and the river activities. The hotel occupies an entire city block, but guests found the location to be convenient and perfect for SXSW. Despite being the farthest from the elevator, the location was still considered great and provided beautiful views. Overall, the location of the hotel was a highlight for guests with many praising the staff as well.

Breakfast

The breakfast at JW Marriott Austin is highly recommended by guests. They loved the options available and found it excellent for the price. However, some guests did mention slow and poor service at the restaurant during breakfast. Additionally, there were limited options and no formal restaurant on the property. Some had to resort to Starbucks as the only other option. Despite some minor issues, guests highly praise the breakfast at this hotel.

Dinner

The dinner options at JW Marriott Austin have something for everyone. The standout restaurant is Deans Italian Steak House, which is described as "to die for." The rooftop restaurant is also highly praised for its "magical" ambiance. Although some guests found the in-room dining menu lacking in variety, the quality of the food in general was great with perfect short rib and salmon dishes. Despite some diners experiencing so-so service, the majority of reviews describe dinner at the hotel as "phenomenal" and "great." However, some guests who ordered from the corner restaurant found themselves disappointed, as they were out of several items both nights. Overall, guests recommend dining at JW Marriott Austin during your stay.

Rooms

The JW Marriott Austin boasts a great selection of rooms that are clean, modern and spacious with beautiful views of the river and downtown. Some rooms even have refrigerators, although not all do. Although some guests reported noise and inadequate cleaning, overall the rooms were comfortable and super clean. The bathrooms were particularly impressive with beautiful and modern decor. While some guests were disappointed by the lack of features such as fridges and microwaves, others appreciated the beautiful views and cool lobby. The hotel itself is located in a perfect spot and has outstanding facilities throughout, including a well-loved pool. Despite a few issues with dated decor and uncomfortable bedding, guests generally felt that the hotel met their needs and was pleasant to stay in.

Beds

The beds at JW Marriott Austin are a standout aspect of the hotel according to guest reviews. Guests have raved about the comfortable and amazing beds, often calling them the best they have ever slept in. The rooms are clean and spacious with nice views and comfortable bedding. However, a few guests have mentioned issues with the pillows, which they found flat and uncomfortable. One guest reported that the bed linen irritated their baby's face, but overall the beds seem to be a highlight for many guests.

Cleanliness

The JW Marriott Austin is a great choice for travelers who prioritize cleanliness. The property is spotless with good cleaning protocols and outstanding cleaning services. Guests rave about the clean decor and luxurious feel of the hotel. The rooms are spacious, clean and comfortable. While there were a few minor issues, such as a stain on the carpet or foreign hair on the bed, the overall cleanliness of the hotel is exceptional. Despite the small pool being overcrowded and dirty and some guests having issues with room prices and staff not wearing masks, the hotel's staff is good and the property is maintained to a high standard. All in all, guests testify of a beautiful, quiet hotel throughout with clean and high-quality amenities.

Staff

The guests loved the staff at JW Marriott Austin, describing them as friendly, wonderful, accommodating and superb. Many guests appreciated the fast check-in and courteous efficiency. The hotel's manager, Dany, received high praise for going above and beyond. The front desk and valet staff were especially highlighted for their excellent service. Guests felt welcomed and safe with the COVID-19 protocols in place. The only negative feedback was from a few guests who had encountered unfriendly staff, unhelpful room service and miscommunications about tourist options. Overall, the staff received high ratings for their professionalism and attentiveness, making for a pleasant and enjoyable stay for most guests.

Wi-Fi

The JW Marriott Austin has a few issues when it comes to their wifi service, as guests are unhappy about having to pay extra for it. Many reviewers express their discontent with the fact that the hotel charges $14.99 or more per day per device for the service and some feel that this practice is unfair and unnecessary given the room rates. In addition, a few guests mention issues with their credit card being preauthorized multiple times, leading to confusion and concerns about payments. However, despite these issues, most guests appreciate the WiFi connection quality and speed, counting it as a positive aspect, even though it comes at an additional cost. Despite those negatives, the hotel staff tries to compensate for the inconvenience with friendly service and a smooth check-in and check-out process, which make up for the hotel's weak point.

Pool

The JW Marriott Austin boasts an awesome outdoor pool and bar with beautiful and comfortable seating. Some reviewers mention that the pool wasn't as expected in terms of options for children and family time, but overall it's a great pool with a view. The pool area can get crowded at times, but the decoration and the service all around give a welcoming vibe. The rooftop pool has some mixed reviews as some guests expected it to be on the very top. Despite some negative comments about water clarity and size, the majority of the feedback is positive, highlighting the beautiful pool area and clean updated rooms with pool views. However, there are some critiques about the lack of fridge and slow Starbucks coffee service. The valet wait time can be atrocious at times, but the pool itself is a great spot to relax and unwind.

Parking

Guests staying at the JW Marriott Austin have a variety of options when it comes to parking. While valet parking is available, it can be a bit pricey with some guests feeling that it's overpriced. The daily rate for valet parking is expensive, which may come as a surprise to some travelers. The hotel's parking lot was overly full, after some guests were forced to use valet, which can be frustrating. On top of that, parking prices were exorbitant with the front desk noting that "well, it's downtown Austin." Despite these concerns, some guests pointed out that parking around the corner was significantly cheaper than the hotel's lot. Overall, while parking may be a bit weird or confusing at times, the JW Marriott Austin has a variety of options available.

Outdoor Pool

The outdoor pool at the JW Marriott Austin seems to be a hit with guests! Visitors raved about the beautiful and comfortable outdoor seating, offering the perfect spot to soak up the sun and enjoy the view. The pool itself was described as great with guests loving the location on the 5th floor which offers stunning views of the surrounding area. The pool's bar, fire pits and amenities were also highly praised. Despite a few guests feeling the pool was too small or overcrowded, most reviewers described the pool area as beautiful and enjoyable. Plus with the hotel's fantastic location, guests have easy access to everything Austin has to offer. Overall, the pool at the JW Marriott Austin seems to be a great spot to relax and unwind.

Luxury

Experience pure luxury at the JW Marriott Austin, a beautiful hotel that offers top-notch amenities, outstanding service and spacious, luxurious shower facilities. This hotel is the epitome of elegance with everything you need for a truly luxurious stay. While some guests found the accommodations adequate but not luxurious, most agreed that this hotel was truly magnificent. However, if you're looking for a five-star experience, this may not be the hotel for you. Additionally, some guests found the towels to be thin and not very luxurious. Despite this, overall the JW Marriott Austin is an excellent choice for a truly luxurious and outstanding hotel experience.

Yes, JW Marriott Austin has pool(s) that belong to one or more of the following categories: Heated Pool, Rooftop Pool, Panoramic View Pool, Outdoor Pool.

Yes, a spa is available at JW Marriott Austin.

No, JW Marriott Austin doesn't allow dogs.

Yes, parking facilities are available at JW Marriott Austin.

Yes, JW Marriott Austin has a gym.

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