Eco Hotel Casa Corazón Bacalar
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Summary of reviewsEco Hotel Casa Corazón Bacalar, situated by the pristine Bacalar Lagoon, offers a picturesque and serene retreat that captures the hearts of many visitors. Its direct lagoon access and beautiful dock provide guests with ideal spots for swimming, kayaking and stargazing, making it a perfect haven for those seeking tranquility and natural beauty.
While the hotel's location is a standout feature, providing breathtaking views and a peaceful ambiance, other areas show room for improvement. Breakfast, for instance, is not included and there is no on-site restaurant, leading guests to seek morning meals at nearby facilities, which, though delicious, adds an inconvenience.
The hotel receives praise for its friendly and helpful staff with many guests highlighting the exceptional service of individuals like Carolina and Nafir. The staff's hospitality and local recommendations enhance the guest experience, often overshadowing occasional issues with missing amenities and communication barriers.
However, the rooms at Eco Hotel Casa Corazón Bacalar often fall short of expectations. Guests frequently report issues such as poor maintenance, outdated decor and insufficient cleanliness. Problems with mold, musty smells, unclean bathrooms, non-functioning air conditioning and uncomfortable beds are common complaints. Logistical issues like double bookings and discrepancies in advertised amenities also detract from the experience.
Free WiFi is another concern, as many guests find it unreliable or non-functional, hampering the ability to stay connected. Additionally, the bedding situation poses significant discomfort with many describing the mattresses as hard and dirty and reports of insects in the beds adding to the dissatisfaction.
In summary, while Eco Hotel Casa Corazón Bacalar offers a stunning location and outstanding staff service, improvements in room upkeep, cleanliness and amenities are necessary to enhance the overall guest experience.
While the hotel's location is a standout feature, providing breathtaking views and a peaceful ambiance, other areas show room for improvement. Breakfast, for instance, is not included and there is no on-site restaurant, leading guests to seek morning meals at nearby facilities, which, though delicious, adds an inconvenience.
The hotel receives praise for its friendly and helpful staff with many guests highlighting the exceptional service of individuals like Carolina and Nafir. The staff's hospitality and local recommendations enhance the guest experience, often overshadowing occasional issues with missing amenities and communication barriers.
However, the rooms at Eco Hotel Casa Corazón Bacalar often fall short of expectations. Guests frequently report issues such as poor maintenance, outdated decor and insufficient cleanliness. Problems with mold, musty smells, unclean bathrooms, non-functioning air conditioning and uncomfortable beds are common complaints. Logistical issues like double bookings and discrepancies in advertised amenities also detract from the experience.
Free WiFi is another concern, as many guests find it unreliable or non-functional, hampering the ability to stay connected. Additionally, the bedding situation poses significant discomfort with many describing the mattresses as hard and dirty and reports of insects in the beds adding to the dissatisfaction.
In summary, while Eco Hotel Casa Corazón Bacalar offers a stunning location and outstanding staff service, improvements in room upkeep, cleanliness and amenities are necessary to enhance the overall guest experience.
Family Friendly Hotel
Guest Reviews
Nestled right by the stunning Bacalar Lagoon, Eco Hotel Casa Corazón Bacalar boasts an idyllic location that consistently impresses its guests. The hotel offers a tranquil and secluded retreat, perfect for those seeking privacy and peace. With direct access to the lagoon, visitors can enjoy a serene setting ideal for swimming, kayaking or simply relaxing by the water. The hotel's dock, which extends into the lagoon, is a highlight, providing picturesque views and an exceptional spot to unwind and watch the stars at night. Although a bit removed from the town center, this remoteness contributes to the quiet and peaceful atmosphere, yet it's still conveniently close for those wanting to explore Bacalar, including the nearby Blue Cenote. Despite some noted deficiencies in service and facilities, the prime location on the lagoon remains the standout feature, offering a beautiful and budget-friendly getaway right on the water’s edge.
Eco Hotel Casa Corazón Bacalar offers a tranquil stay with a focus on nature, but there are mixed experiences when it comes to breakfast. Despite the enchanting allure of enjoying breakfast on the pier, many guests report a lack of facilities for their morning meal. The hotel does not include breakfast and there is no on-site restaurant serving food, often leaving guests without options for coffee or breakfast within the premises. However, there are rave reviews about the excellent breakfast that can be ordered from the neighboring facility with some guests describing the food as delicious and the experience as almost fairytale-like. For now, it seems guests must venture next door or to recommended spots like "Laura’s House" for a fulfilling breakfast experience. Adding breakfast services could enhance the experience and complete what for many, is an almost perfect stay.
Eco Hotel Casa Corazón Bacalar offers a mix of experiences when it comes to their rooms, featuring both charming aspects and notable shortcomings. The hotel's prime location right by the lagoon is certainly a highlight, providing breathtaking views and easy lagoon access which is often praised by visitors. Some rooms are described as simple but charming, serving the basic needs of guests and the staff receives commendations for being attentive.
However, there are multiple areas where the hotel fails to meet expectations. Many rooms and facilities are in dire need of maintenance, often appearing neglected and outdated. Cleanliness is a recurring issue with numerous remarks about unclean bathrooms, dirty bed sheets and rooms smelling of damp or mold. Specific complaints include non-functioning air conditioning, poor lighting, a lack of hot water, uncomfortable beds and minimal amenities. The furniture and overall room decor often come across as cheap and deteriorated.
Moreover, logistical issues such as rooms being double-booked or not matching the amenities listed, like missing air conditioning units or unclear Wi-Fi reception, add to the dissatisfaction. Several guests describe their rooms as basic and even unsettling with a variety of structural problems like leaking windows, malfunctioning doors and unpleasant odors.
In summary, while the hotel's location by the lagoon is spectacular and the staff is attentive, the rooms frequently fall short in terms of cleanliness, comfort and maintenance, detracting from the overall experience.
Guest reviews of the beds at Eco Hotel Casa Corazón Bacalar reveal a general dissatisfaction. Many visitors remarked that the beds were uncomfortable, often describing the mattresses as hard, old and dirty. Issues such as mold, springs protruding from the mattresses and unpleasant odors from the pillows were frequently mentioned. Some guests reported insect problems, including ants, bedbugs and fleas in the beds. Additionally, there were complaints about the bed frames themselves being in poor condition. A few guests noted concerns with air conditioning, which sometimes did not work properly despite additional charges. Overall, the bedding situation detracted significantly from the comfort and enjoyment of their stay.
Visiting Eco Hotel Casa Corazón Bacalar reveals significant concerns regarding its upkeep and hygiene. Many guests have highlighted the unsatisfactory cleanliness of the hotel, particularly pointing out issues like dirty bathrooms, musty smells and sheets that appear unchanged from previous guests. The bathrooms especially need attention with several reviews mentioning grime, mold and unpleasant odors. Rooms suffer from humidity and mold and some guests found cobwebs and dust in various areas.
Additionally, various facilities within the hotel seem poorly maintained. Broken furniture, neglected common areas and overall wear and tear decrease the comfort and enjoyment. Problems with water leaks and malfunctioning showers add to the inconvenience and in some cases, guests reported bedbugs and dirty surroundings upon arrival.
While the common areas are reportedly pleasant and enhance the lagoon experience, the overall cleanliness and maintenance of the rooms leave much to be desired. Attention from the staff appears minimal as recurring issues, such as smelly towels and unaddressed cleaning needs, persist. Guest feedback clearly indicates a need for major improvements to meet basic hygiene and comfort standards.
Eco Hotel Casa Corazón Bacalar is renowned for its exceptionally friendly and helpful staff, enhancing the guest experience with their warmth and attentiveness. Many guests have highlighted the kindness of the receptionists, who go above and beyond to ensure a pleasant stay. Specific mentions of Carolina and Nafir's excellent service indicate that the team is dedicated to making guests feel welcome. The reception staff not only provide great service but also offer valuable recommendations for activities and local dining options.
Despite the overwhelming positive feedback, there are a few criticisms regarding some staff members being unmotivated and inattentive, causing concerns for some guests. Issues such as missing amenities and language barriers were occasionally mentioned, indicating areas for improvement in consistency and communication. Nonetheless, the positive interactions with the majority of the staff often overshadowed these concerns, leaving many guests satisfied with their overall experience at the hotel.
Overall, the welcoming and supportive nature of the staff makes Eco Hotel Casa Corazón Bacalar a noteworthy choice for visitors seeking friendly and personalized service.
Guests at Eco Hotel Casa Corazón Bacalar have consistently encountered issues with the hotel's WiFi service. Many reviews highlight that the internet connection is unreliable with the WiFi either being very slow or not working at all. Some guests noted that they were not given an access code or WiFi password, adding to the inconvenience. The WiFi signal, when available, is weak and insufficient, making it difficult for any serious online work. The overall feedback suggests that the hotel's WiFi needs significant improvement to meet guests' expectations.
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Location
Breakfast
Rooms
However, there are multiple areas where the hotel fails to meet expectations. Many rooms and facilities are in dire need of maintenance, often appearing neglected and outdated. Cleanliness is a recurring issue with numerous remarks about unclean bathrooms, dirty bed sheets and rooms smelling of damp or mold. Specific complaints include non-functioning air conditioning, poor lighting, a lack of hot water, uncomfortable beds and minimal amenities. The furniture and overall room decor often come across as cheap and deteriorated.
Moreover, logistical issues such as rooms being double-booked or not matching the amenities listed, like missing air conditioning units or unclear Wi-Fi reception, add to the dissatisfaction. Several guests describe their rooms as basic and even unsettling with a variety of structural problems like leaking windows, malfunctioning doors and unpleasant odors.
In summary, while the hotel's location by the lagoon is spectacular and the staff is attentive, the rooms frequently fall short in terms of cleanliness, comfort and maintenance, detracting from the overall experience.
Beds
Cleanliness
Additionally, various facilities within the hotel seem poorly maintained. Broken furniture, neglected common areas and overall wear and tear decrease the comfort and enjoyment. Problems with water leaks and malfunctioning showers add to the inconvenience and in some cases, guests reported bedbugs and dirty surroundings upon arrival.
While the common areas are reportedly pleasant and enhance the lagoon experience, the overall cleanliness and maintenance of the rooms leave much to be desired. Attention from the staff appears minimal as recurring issues, such as smelly towels and unaddressed cleaning needs, persist. Guest feedback clearly indicates a need for major improvements to meet basic hygiene and comfort standards.
Staff
Despite the overwhelming positive feedback, there are a few criticisms regarding some staff members being unmotivated and inattentive, causing concerns for some guests. Issues such as missing amenities and language barriers were occasionally mentioned, indicating areas for improvement in consistency and communication. Nonetheless, the positive interactions with the majority of the staff often overshadowed these concerns, leaving many guests satisfied with their overall experience at the hotel.
Overall, the welcoming and supportive nature of the staff makes Eco Hotel Casa Corazón Bacalar a noteworthy choice for visitors seeking friendly and personalized service.
Wi-Fi
No, Eco Hotel Casa Corazón Bacalar doesn't have any pool.
No, a spa isn't available at Eco Hotel Casa Corazón Bacalar.
No, Eco Hotel Casa Corazón Bacalar doesn't allow dogs.
No, parking facilities aren't available at Eco Hotel Casa Corazón Bacalar.
No, Eco Hotel Casa Corazón Bacalar doesn't have a gym.
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