Hotel Hacienda Bacalar
Bacalar
18.67335500,
-88.39561800
,
Calle 10 Manzana 15 Entre Avenida 9 Y 11, Lote 4 Colonia Centro
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Summary of reviewsHotel Hacienda Bacalar receives generally positive reviews, characterized by its favorable location, commendable cleanliness and family-friendly atmosphere. The hotel's location is appreciated for being within a comfortable walking distance of downtown Bacalar, the lagoon and various restaurants, providing a serene retreat away from the central hustle and bustle. Although some guests note the walk can feel slightly remote, many appreciate the peacefulness it affords.
Breakfast offerings at the hotel have mixed reviews with many guests enjoying the delicious variety of options such as chocolate milk, pancakes and made-to-order omelettes in a pleasant and family-friendly setting. However, some reviews suggest improvements could be made in terms of variety, portion sizes and overall value.
The hotel's rooms are frequently praised for their cleanliness, spaciousness and comfort. Guests highlight the well-equipped interiors, good air conditioning and elegant simplicity of the rooms, making them a pleasant space to relax. Some, however, report occasional issues with musty smells, noise disturbances or maintenance needs, but overall, the rooms are described as offering good value for money.
Cleanliness extends beyond the rooms to the hotel's facilities and surroundings with guests consistently impressed by the daily cleaning service and the general upkeep of common areas, pools and the premises. Minor issues like stained sheets or a neglected garden are exceptions in an otherwise spotless reputation.
The staff at Hotel Hacienda Bacalar receive commendations for their friendliness, attentiveness and helpfulness, particularly at the reception. Occasional criticisms of inconsistent staff behavior are noted, but the prevailing sentiment is one of appreciation for their supportive and efficient service, enhancing the overall guest experience.
Wi-Fi connectivity, however, is a notable drawback with guests reporting limited and inconsistent access, primarily confined to common areas like the lobby and reception. This makes it advisable for guests to plan around limited internet access while staying at the hotel.
The hotel's swimming pool is generally well-regarded, described as clean, well-maintained and a pleasant addition to guests' stays. Families appreciate the children's pool and the pool area is praised for its tidiness and relaxing atmosphere. Some issues such as early closing times or occasional maintenance problems are mentioned, but the overall consensus is that the pool is an enjoyable feature of the hotel.
For families, Hotel Hacienda Bacalar is an excellent choice, offering clean rooms, a lovely pool and a welcoming atmosphere. Its family-friendly amenities and suitability for children make it a recommended destination for family vacations.
In summary, Hotel Hacienda Bacalar is appreciated for its clean, comfortable and spacious accommodations, friendly and helpful staff and an inviting family-friendly atmosphere. While there are areas for improvement, particularly in terms of breakfast variety, bed quality and Wi-Fi connectivity, the hotel offers good value for money and a serene retreat close to Bacalar’s main sights.
Categories
Breakfast offerings at the hotel have mixed reviews with many guests enjoying the delicious variety of options such as chocolate milk, pancakes and made-to-order omelettes in a pleasant and family-friendly setting. However, some reviews suggest improvements could be made in terms of variety, portion sizes and overall value.
The hotel's rooms are frequently praised for their cleanliness, spaciousness and comfort. Guests highlight the well-equipped interiors, good air conditioning and elegant simplicity of the rooms, making them a pleasant space to relax. Some, however, report occasional issues with musty smells, noise disturbances or maintenance needs, but overall, the rooms are described as offering good value for money.
Cleanliness extends beyond the rooms to the hotel's facilities and surroundings with guests consistently impressed by the daily cleaning service and the general upkeep of common areas, pools and the premises. Minor issues like stained sheets or a neglected garden are exceptions in an otherwise spotless reputation.
The staff at Hotel Hacienda Bacalar receive commendations for their friendliness, attentiveness and helpfulness, particularly at the reception. Occasional criticisms of inconsistent staff behavior are noted, but the prevailing sentiment is one of appreciation for their supportive and efficient service, enhancing the overall guest experience.
Wi-Fi connectivity, however, is a notable drawback with guests reporting limited and inconsistent access, primarily confined to common areas like the lobby and reception. This makes it advisable for guests to plan around limited internet access while staying at the hotel.
The hotel's swimming pool is generally well-regarded, described as clean, well-maintained and a pleasant addition to guests' stays. Families appreciate the children's pool and the pool area is praised for its tidiness and relaxing atmosphere. Some issues such as early closing times or occasional maintenance problems are mentioned, but the overall consensus is that the pool is an enjoyable feature of the hotel.
For families, Hotel Hacienda Bacalar is an excellent choice, offering clean rooms, a lovely pool and a welcoming atmosphere. Its family-friendly amenities and suitability for children make it a recommended destination for family vacations.
In summary, Hotel Hacienda Bacalar is appreciated for its clean, comfortable and spacious accommodations, friendly and helpful staff and an inviting family-friendly atmosphere. While there are areas for improvement, particularly in terms of breakfast variety, bed quality and Wi-Fi connectivity, the hotel offers good value for money and a serene retreat close to Bacalar’s main sights.
Family Friendly Hotel
This hotel offers a family-friendly atmosphere with a lovely pool, and a big backyard with a seating area where families can relax together. The clean rooms and welcoming environment make it a comfortable choice for families.
Hotel with Swimming Pool
Outdoor Pool
Small Hotel
3-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Hotel Hacienda Bacalar boasts a favorable location that draws mixed but largely positive feedback. Situated within a comfortable walking distance of the city center, most guests appreciate the convenience of reaching downtown Bacalar, the lagoon and various restaurants in roughly 10-15 minutes on foot. Despite some noting that the walk from the hotel could feel a bit far or remote, others enjoy the peace and quiet that the slight distance from central hustle and bustle provides.
The location is generally considered good, offering proximity to essential areas without the noise of more crowded spots, making it a restful retreat after a day of exploration. The ease of access to both the lagoon and main streets adds to its appeal, especially for those who value a mix of tranquility and convenience.
While some guests mention it’s slightly out of the way and find the immediate surroundings a bit underwhelming, sentiments gravitate towards positive remarks about its balance between closeness to attractions and stillness for a restful stay. This makes Hotel Hacienda Bacalar a practical choice for travelers seeking a quieter stay within walking distance of Bacalar's main sights.
Hotel Hacienda Bacalar offers a breakfast experience that has garnered mixed reviews from its guests. On the positive side, many guests have praised the breakfast for being delicious and varied with options such as chocolate milk, pancakes, fruit salad and made-to-order omelettes. There is an appreciation for the inventive and hearty breakfast items and the local food options seem to be a hit with visitors.
The breakfast area is described as pleasant and family-friendly with attentive and friendly staff contributing to a good atmosphere. Highlights include chocolate milk banana pancakes and a simple but tasteful breakfast with choices like eggs with bacon, tortillas, pancakes or fruit. The affordability and inclusion of breakfast in the price of the stay have also been noted positively.
However, some reviews mention less favorable aspects of the breakfast, describing it as basic, limited in variety and occasionally overpriced for what is offered. Some guests felt the portions were too small and suggested that more variety could be beneficial. There were also mentions of breakfast items like egg sausage causing stomach upset for some and the presence of flies in the breakfast area was noted.
In summary, while many guests find the breakfast at Hotel Hacienda Bacalar to be delicious and satisfying with a good range of options, others believe there is room for improvement in terms of variety, portion sizes and overall value.
Hotel Hacienda Bacalar has received mixed feedback regarding its dining options. While the hotel does offer à la carte dining, some guests noted the absence of a full-fledged restaurant and evening dining services. There were mentions of slow service and a limited menu with only three dishes available during their stay. Despite these limitations, guests find solace in the several nearby restaurants recommended by the hotel staff. A standout local eatery right next door offers delicious and affordable tacos, providing a delightful alternative. Additionally, staff recommendations extend to a great boat tour on the lake and a taxi service to Chetumal Airport, enhancing the overall guest experience.
Hotel Hacienda Bacalar boasts a variety of room types that generally receive positive feedback from guests. Visitors frequently mention the cleanliness and spaciousness of the rooms with many describing them as comfortable, well-equipped and elegantly simple. Air conditioning is a common feature that adds to the comfort, especially appreciated in the warm climate. Many rooms are bright and beautifully designed, making them a pleasant space to relax.
Several reviews also highlight the spaciousness of the rooms, which is a major plus for families or larger groups. Beds are often noted as big and many rooms come with modern amenities like good air conditioning and daily housekeeping, ensuring a fresh and comfortable stay.
Despite the overwhelmingly positive reactions, a few guests have encountered issues with specific rooms. Some mention musty smells, noise disturbances and occasional maintenance needs such as outdated decor, minor wear and tear and small room sizes. While many rooms live up to the photos and descriptions, others mention inconveniences like the lack of hot water, limited bathroom space for toiletries and the need for updated furnishings.
Overall, Hotel Hacienda Bacalar is appreciated for its large, clean and comfortable rooms that offer good value for money. The majority of guests recommend it for its convenience, cleanliness and spacious accommodations, although a few have noted areas that could benefit from maintenance and improvement.
Hotel Hacienda Bacalar offers a mixed experience when it comes to its beds. On the positive side, numerous guests have praised the beds for being very comfortable with several highlighting that the large and spacious beds added to their comfort. Words like "super comfortable," "big and comfortable," and "clean and comfortable" were frequently used, providing an overall impression of a decent bed quality for a restful night.
However, not all guests shared this sentiment. Some found the beds to be old, worn-out and uncomfortable, pointing out issues like sagging mattresses and beds being too small or hard. Additionally, there were mentions of broken mattresses and poor-quality pillows, which detracted from the overall comfort for some guests.
In summary, while many guests enjoyed a comfortable sleeping experience at Hotel Hacienda Bacalar, there were notable complaints that suggest inconsistencies in bed quality. Prospective guests might find the beds suitable, but those with specific preferences for mattress firmness and pillow quality should be aware of these mixed reviews.
Hotel Hacienda Bacalar consistently impresses guests with its exceptional cleanliness, making it a top choice for travelers seeking a tidy and comfortable stay. The rooms are frequently highlighted as being very clean with guests frequently using terms like spotless, super clean and very clean rooms. This meticulous attention to cleanliness extends beyond the rooms to the hotel’s facilities and surroundings. Common areas, pools and the entire premises are maintained in excellent condition, reflecting a deep commitment to hygiene and order.
Many reviews appreciate the daily room cleaning service, noting that rooms are cleaned well every day by housekeepers. The cleanliness of the beds with clean and comfortable bedding, along with white sheets, adds to the overall sense of comfort and well-being. Guests also find the hotel's general environment to be clean, tidy and orderly.
While the majority of reviews are overwhelmingly positive regarding cleanliness, there were occasional mentions of minor issues such as stains on sheets and towels or a neglected garden with the pool, but these are exceptions in an otherwise spotless record.
The consistent quality of cleanliness, combined with friendly cleaning staff and well-maintained facilities, ensures guests have a pleasant and hygienic stay at Hotel Hacienda Bacalar.
Hotel Hacienda Bacalar is often praised for its commendable staff who significantly enhance the guest experience. Visitors frequently highlight the staff's friendliness and attentiveness with many noting their helpful and accommodating nature. The reception, particularly, receives positive recognition for polite and efficient service, often going the extra mile to assist with tours and excursions at fair prices. Evaristo at the reception is specifically mentioned for providing a warm welcome and the front desk staff for their responsiveness and kind demeanor.
However, while the general consensus leans favorably, there are occasional criticisms regarding inconsistent staff behavior. Some guests reported encounters with less amiable or even rude members of the team, suggesting a need for improvement in staff attitude and customer interaction. Despite these isolated remarks, the predominant sentiment is one of appreciation for the hotel's friendly, supportive and efficient personnel, contributing positively to the overall experience at Hotel Hacienda Bacalar.
Hotel Hacienda Bacalar presents a scenic and inviting atmosphere, but according to guest reviews, the Wi-Fi experience leaves much to be desired. Wi-Fi coverage is limited, predominantly available only in common areas such as the lobby and reception. Guests have reported that the Wi-Fi connection in the rooms is weak, inconsistent and often nonexistent. The internet signal appears to be unstable with frequent downtimes and slow speeds. While some guests have noted that the Wi-Fi works perfectly near the reception area, it is clear that the connection does not reach most rooms, causing inconvenience for those hoping to stay connected from their accommodations. Overall, the Wi-Fi quality is poor, making it advisable to plan around limited internet access when staying at this otherwise charming hotel.
Hotel Hacienda Bacalar offers a variety of opinions about its swimming pool, but it is generally well-regarded by guests. Many visitors describe the pool as very nice, clean and a pleasant addition to their stay. Several reviewers mention that the pool is of good size, clean and well-maintained, making it perfect for relaxation. Families particularly appreciate the children's pool, noting that kids enjoyed it greatly. The pool area is praised for being super nice and tidy, complete with comfortable loungers, which adds to the relaxing atmosphere. A few reviews highlighted the pool's refreshing nature and its beautiful, clean surroundings.
Nonetheless, some guests have pointed out issues such as the pool closing early at 5 pm, occasional maintenance problems and instances where the pool was murky or overly chlorinated. Despite these occasional drawbacks, the overall consensus is that the swimming pool is a valuable and enjoyable feature of the hotel. For a mostly positive and enjoyable pool experience, Hotel Hacienda Bacalar seems to be a solid choice.
Hotel Hacienda Bacalar emerges as an excellent choice for families looking for a comfortable and enjoyable stay. The hotel is repeatedly praised for being very family-friendly and having a welcoming atmosphere for both kids and their parents. Key highlights include clean rooms, a lovely pool that children will enjoy and a big backyard with a seating area where families can relax together.
The hotel is described as a great place for families, offering facilities and accommodations that cater specifically to their needs. Visitors appreciate that the hotel is well suited for family stays with several comments noting its suitability for children. The option to leave items in a common fridge adds to the convenience, making it easy to store snacks or baby food.
Pet owners will be pleased to know that the hotel is pet-friendly, adding an extra layer of comfort for those traveling with their furry friends. However, it's worth noting that there are occasional minor inconveniences, such as limited water pressure in the shower and occasional flies on the terrace when food is served. Despite these small drawbacks, the hotel's inviting environment and family-oriented amenities make it a solid choice for a few nights with the family.
In summary, Hotel Hacienda Bacalar stands out as a well-recommended destination for family vacations, providing clean, comfortable and child-friendly facilities at a reasonable cost.
Hotel Hacienda Bacalar, often praised for its good value for money, offers some commendable amenities despite mixed opinions about its three-star rating. Guests highlight the comfort of its great beds and commend the provided breakfast for being very delicious, albeit not abundant. The services are noted as very good and the motel itself is described as spacious and clean, aligning with expectations of its cost compared to similar accommodations.
However, while some find it a fine choice for a brief stay or transit, ongoing maintenance issues suggest that the hotel's facilities and services do not fully meet the promised three-star standards. Noise from daily operations, particularly laundry activities, can be a minor inconvenience. Despite these points with emphasis on the price being fair and the overall experience deemed correct, travelers might consider Hotel Hacienda Bacalar a viable option when balanced against budget considerations.
Hotel Hacienda Bacalar's outdoor pool has garnered praise from guests for being a delightful and refreshing feature. The pool area is often described as a clean and pleasant place to relax. Many reviewers highlight that the pool is perfect for cooling off, especially after a long day and it's also a great spot for children to enjoy. Despite occasional comments about the pool needing better maintenance or being temporarily closed for cleaning, the general consensus remains positive. The pool's size is noted as small by some, but it serves its purpose well for a quick dip or leisurely swim. Guests also appreciate the availability of a clean and relaxing pool area with comfortable lounge spots and mention that the chlorine treatment helps maintain its cleanliness. Overall, the clean and inviting pool area stands out as a nice amenity that adds to the overall guest experience at the hotel.
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Location
The location is generally considered good, offering proximity to essential areas without the noise of more crowded spots, making it a restful retreat after a day of exploration. The ease of access to both the lagoon and main streets adds to its appeal, especially for those who value a mix of tranquility and convenience.
While some guests mention it’s slightly out of the way and find the immediate surroundings a bit underwhelming, sentiments gravitate towards positive remarks about its balance between closeness to attractions and stillness for a restful stay. This makes Hotel Hacienda Bacalar a practical choice for travelers seeking a quieter stay within walking distance of Bacalar's main sights.
Breakfast
The breakfast area is described as pleasant and family-friendly with attentive and friendly staff contributing to a good atmosphere. Highlights include chocolate milk banana pancakes and a simple but tasteful breakfast with choices like eggs with bacon, tortillas, pancakes or fruit. The affordability and inclusion of breakfast in the price of the stay have also been noted positively.
However, some reviews mention less favorable aspects of the breakfast, describing it as basic, limited in variety and occasionally overpriced for what is offered. Some guests felt the portions were too small and suggested that more variety could be beneficial. There were also mentions of breakfast items like egg sausage causing stomach upset for some and the presence of flies in the breakfast area was noted.
In summary, while many guests find the breakfast at Hotel Hacienda Bacalar to be delicious and satisfying with a good range of options, others believe there is room for improvement in terms of variety, portion sizes and overall value.
Dinner
Rooms
Several reviews also highlight the spaciousness of the rooms, which is a major plus for families or larger groups. Beds are often noted as big and many rooms come with modern amenities like good air conditioning and daily housekeeping, ensuring a fresh and comfortable stay.
Despite the overwhelmingly positive reactions, a few guests have encountered issues with specific rooms. Some mention musty smells, noise disturbances and occasional maintenance needs such as outdated decor, minor wear and tear and small room sizes. While many rooms live up to the photos and descriptions, others mention inconveniences like the lack of hot water, limited bathroom space for toiletries and the need for updated furnishings.
Overall, Hotel Hacienda Bacalar is appreciated for its large, clean and comfortable rooms that offer good value for money. The majority of guests recommend it for its convenience, cleanliness and spacious accommodations, although a few have noted areas that could benefit from maintenance and improvement.
Beds
However, not all guests shared this sentiment. Some found the beds to be old, worn-out and uncomfortable, pointing out issues like sagging mattresses and beds being too small or hard. Additionally, there were mentions of broken mattresses and poor-quality pillows, which detracted from the overall comfort for some guests.
In summary, while many guests enjoyed a comfortable sleeping experience at Hotel Hacienda Bacalar, there were notable complaints that suggest inconsistencies in bed quality. Prospective guests might find the beds suitable, but those with specific preferences for mattress firmness and pillow quality should be aware of these mixed reviews.
Cleanliness
Many reviews appreciate the daily room cleaning service, noting that rooms are cleaned well every day by housekeepers. The cleanliness of the beds with clean and comfortable bedding, along with white sheets, adds to the overall sense of comfort and well-being. Guests also find the hotel's general environment to be clean, tidy and orderly.
While the majority of reviews are overwhelmingly positive regarding cleanliness, there were occasional mentions of minor issues such as stains on sheets and towels or a neglected garden with the pool, but these are exceptions in an otherwise spotless record.
The consistent quality of cleanliness, combined with friendly cleaning staff and well-maintained facilities, ensures guests have a pleasant and hygienic stay at Hotel Hacienda Bacalar.
Staff
However, while the general consensus leans favorably, there are occasional criticisms regarding inconsistent staff behavior. Some guests reported encounters with less amiable or even rude members of the team, suggesting a need for improvement in staff attitude and customer interaction. Despite these isolated remarks, the predominant sentiment is one of appreciation for the hotel's friendly, supportive and efficient personnel, contributing positively to the overall experience at Hotel Hacienda Bacalar.
Wi-Fi
Pool
Nonetheless, some guests have pointed out issues such as the pool closing early at 5 pm, occasional maintenance problems and instances where the pool was murky or overly chlorinated. Despite these occasional drawbacks, the overall consensus is that the swimming pool is a valuable and enjoyable feature of the hotel. For a mostly positive and enjoyable pool experience, Hotel Hacienda Bacalar seems to be a solid choice.
Family
The hotel is described as a great place for families, offering facilities and accommodations that cater specifically to their needs. Visitors appreciate that the hotel is well suited for family stays with several comments noting its suitability for children. The option to leave items in a common fridge adds to the convenience, making it easy to store snacks or baby food.
Pet owners will be pleased to know that the hotel is pet-friendly, adding an extra layer of comfort for those traveling with their furry friends. However, it's worth noting that there are occasional minor inconveniences, such as limited water pressure in the shower and occasional flies on the terrace when food is served. Despite these small drawbacks, the hotel's inviting environment and family-oriented amenities make it a solid choice for a few nights with the family.
In summary, Hotel Hacienda Bacalar stands out as a well-recommended destination for family vacations, providing clean, comfortable and child-friendly facilities at a reasonable cost.
3 Star
However, while some find it a fine choice for a brief stay or transit, ongoing maintenance issues suggest that the hotel's facilities and services do not fully meet the promised three-star standards. Noise from daily operations, particularly laundry activities, can be a minor inconvenience. Despite these points with emphasis on the price being fair and the overall experience deemed correct, travelers might consider Hotel Hacienda Bacalar a viable option when balanced against budget considerations.
Outdoor Pool
Yes, Hotel Hacienda Bacalar has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Hacienda Bacalar.
No, Hotel Hacienda Bacalar doesn't allow dogs.
No, parking facilities aren't available at Hotel Hacienda Bacalar.
No, Hotel Hacienda Bacalar doesn't have a gym.
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