Summary of reviewsAktivhotel Alter Kaiser is a highly regarded hotel in Bad Ems with guests praising its prime location near the river, train station and city center. The breakfast is a highlight for many guests with a great selection and friendly service. The rooms are clean, well-appointed and comfortable, although some guests note that street-facing rooms can be noisy. The hotel's staff is consistently praised for their friendliness and helpfulness with the hotelier receiving particular attention. The hotel offers ample free parking, including a bike garage and electric vehicle charging options. The beds are also consistently praised as comfortable, although some guests note that they may be too soft or have a slanted mattress. Overall, Aktivhotel Alter Kaiser is a top-notch hotel that takes great care in ensuring its guests' comfort and satisfaction. Show more
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Hotel with EV Charging Stations
Hotel near Golf Courses
Hotel with Spa
Spa facilities:
Sauna(s)
Spa facilities opening hours:10:00 - 21:00
Cost for using spa facilities:Für Hausgäste 8,50€ pro Nutzungstag
Is your hotel located in a spa town? (a town visited for the healing properties of hot spring water)Yes
Is there anything that you would like to highlight, add or clarify? Saune für externe Gäste je Nutzungstag 15,-€/p. Person
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? Yes Je nach Bundes- oder Landesverordnung
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? Yes, all rooms
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 4 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, daily
Are guests' luggage and belongings disinfected upon arrival? No
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? There are no elevators
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Other limitations Siehe gesetzl. Regelungen
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? No
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? No
Are rugs removed from guest rooms? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
HACCP
alle Deutschen Vorgaberichtlinien werden eingehalten
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? No
Do your staff practice social distancing guidelines? No
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes Details: Es wird sofort das Gesundheitsamt informiert
Is there a doctor available either on-site or on-call? Yes
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? Nein
Has the hotel closed during the pandemic? No Reopening Date: 06/05/2020
Single RoomSpacious room with classic-style décor, wooden furniture and laminate floors. Includes satellite TV, a desk and a private bathroom with shower.
Double RoomSpacious room with classic-style décor, wooden furniture and laminate floors. Includes satellite TV, a desk and a private bathroom with shower.
Triple RoomSpacious room with classic-style décor, wooden furniture and laminate floors. Includes satellite TV, a desk and a private bathroom with shower.
Aktivhotel Alter Kaiser enjoys a prime location, according to its guests with many praising its proximity to the river, train station and spa. The hotel is conveniently situated near the city center, making it an excellent base for exploration. Some reviews note that although the hotel is on a busy street, noise levels are manageable. With free on-site parking, walking or cycling is the best way to enjoy the nearby Lahn river and town. Overall, the hotel's location is highly regarded with guests reporting easy access to all of Bad Ems' attractions.
Breakfast
The breakfast at Aktivhotel Alter Kaiser is a highlight for many guests. Reviewers mention the delicious, very good and good breakfast with a great selection. The coffee is excellent and the breakfast is abundant with everything one could desire, including fresh eggs prepared to order. Guests appreciate the friendly service and personal touch with some commenting on the love put into preparing the meal. Some note that the breakfast room is beautiful and the buffet is elaborately arranged. While some say that the breakfast was only okay, it is still lauded for its variety and affordability. Overall, the breakfast at the hotel is recommended for a great start to the day.
Rooms
The rooms at Aktivhotel Alter Kaiser receive high praise for their cleanliness, modern and spacious bathrooms, comfortable beds and practical furnishings. Some guests note that the rooms facing the street can be a bit noisy, but others mention that the traffic noise is not too bothersome. The hotel offers a good price-to-value ratio and guests appreciate the friendly staff and excellent breakfast. Some guests mention that the rooms could use some updating or minor repairs, but overall the rooms are described as nicely decorated, bright and very clean. Though some guests find the rooms to be simple, they are still well-appointed and practical. Overall, guests are pleased with the room options and comforts at Aktivhotel Alter Kaiser.
Beds
If you value a good night's sleep, Aktivhotel Alter Kaiser is a great choice for your stay. The beds are consistently praised as comfortable and even excellent with many guests finding them bequem (comfortable) and good. While some mention that the mattresses can be either too soft or too hard for their personal preference, the majority of reviews describe them as bequem (comfortable) or sehr bequem (very comfortable). Even guests who only stayed for one night noted that the large and comfortable beds helped them get a good night's sleep. However, there are a few comments about beds being too soft or having a slanted mattress that may not suit every guest's preference. Overall, if you prioritize comfortable beds for a good night's sleep during your travels, Aktivhotel Alter Kaiser seems to be a solid choice.
Cleanliness
In the beautiful town of Baden in Austria lies the Aktivhotel Alter Kaiser, a hotel that has been receiving outstanding reviews for its cleanliness. Guests have described the rooms as very clean, spacious and cozy with everything necessary to ensure a comfortable stay. The hotel's staff has also been praised for their friendliness and helpfulness. The bathrooms are mostly beautiful and newly tiled and the beds are comfortable. Some guests have reported minor issues such as hair left by previous guests, but these are few and far between. Overall, the Aktivhotel Alter Kaiser is a top-notch hotel that takes great care in ensuring its guests' comfort and satisfaction.
Staff
The staff of Aktivhotel Alter Kaiser are highly praised by guests for their friendliness and helpfulness. Many guests commented on how accommodating and engaged the staff were and several singled out the hotelier for being particularly pleasant and attentive. The hospitality and warmth of the staff also received frequent mentions. Guests were impressed by the friendly reception they received upon arrival and appreciated the attentive service during breakfast. The hotel's owner is described as being very friendly and attentive, while the staff in general are praised for being polite, courteous and accommodating. Despite one comment about the unfriendliness of the hotel's chef, the overwhelming majority of review feedback is positive with guests consistently praising the helpfulness and friendliness of the hotel's staff.
Parking
If you're looking for a hotel with convenient parking options, Aktivhotel Alter Kaiser is a great choice. The hotel offers free parking in the courtyard and behind the building with enough spaces for all guests. There is even a bike garage for those arriving on two wheels. One guest was pleasantly surprised to be allowed to leave their car parked on the day of checkout while they explored the town. Another perk is the option to charge electric vehicles at a reasonable cost. Although some found the parking entrance too narrow, the majority of guests appreciated the ample free parking available at the hotel.
No, Aktivhotel Alter Kaiser doesn't have any pool.
Yes, a spa is available at Aktivhotel Alter Kaiser. For more information, read the answers to the Spa questionnaire
No, Aktivhotel Alter Kaiser doesn't allow dogs.
Yes, parking facilities are available at Aktivhotel Alter Kaiser. For more information, read the answers to the Parking questionnaire