Banff, 513 Banff Avenue51.183721,-115.56154(Show on Map)
7.9
Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Charltons Banff receives high marks for its prime location, offering a perfect balance of convenience and tranquility. Positioned just outside Banff’s bustling city center, the hotel is within a 10-15 minute walk to various attractions, shops and restaurants, providing guests with a peaceful yet accessible retreat. The scenic walk into town and the convenience of on-site parking further enhance the appeal. Rooms are praised for their spaciousness, comfort and cleanliness with many featuring lovely mountain views and useful amenities like kitchenettes.
The hotel's staff is frequently commended for their welcoming, helpful and professional service. Their readiness to assist with recommendations on local dining and activities significantly improves the guest experience. The pool and hot tub are well-liked amenities, especially appreciated by families and those looking to unwind after a day of exploration.
While the breakfast options receive mixed reviews, the general consensus indicates a need for improvement with some guests suggesting an on-site continental breakfast as a worthwhile addition. The rooms, though generally comfortable and spacious, display variability. Some rooms are modern and charming, while others could benefit from updates and better natural lighting.
Cleanliness reviews are mostly positive with guests often highlighting the updated and well-maintained rooms. However, occasional negative feedback about dust, mold and worn-out carpets is noted. Despite these occasional drawbacks, many guests still recommend Charltons Banff for its overall cleanliness and proximity to downtown.
The availability and convenience of parking are praised by many, though some guests find the additional parking fees unnecessary. Finally, the beds are typically described as comfortable and conducive to a good night's sleep, although a few guests mentioned older, less comfortable beds.
In summary, Charltons Banff offers a comfortable and convenient stay with the added benefits of a friendly staff, good location, enjoyable amenities and generally positive guest experiences.
Categories
Ski
Located on Banff Avenue, this hotel provides convenient access to the main street and the stops for the complimentary SkiBig3 shuttle service, facilitating travel to the area's ski resorts.
Sustainability Journey
As a Banff Lodging Company property, this hotel features natural, biodegradable soap products from a local partner and has eliminated over 1 million single-use plastic bottles by purchasing amenities in bulk. It also implements comprehensive organics and recycling diversion programs.
Honeymoon
Offering comfortable rooms and a convenient location on Banff Avenue, Charltons Banff provides a relaxing and accessible honeymoon option. Its amenities and proximity to Banff's attractions make it a practical choice for exploring the area.
Rooms with Fireplace
Some rooms feature fireplaces, offering a cozy and comfortable stay in the heart of Banff. Its central location provides easy access to local attractions and amenities.
3 Star
Charltons Banff provides well-appointed rooms and a range of amenities for a comfortable stay. Its central location allows for easy exploration of Banff's attractions.
Indoor Pool
Charltons Banff has an indoor pool, hot tub, and steam room. The pool area is described as bright and clean with cedar-planked walls. Note that the pool facilities may be closed for maintenance at times, with guests directed to nearby properties.
Pool
Indoor Pool
Parking
Family
Room Types
Deluxe Room with Queen BedFeaturing a flat-screen cable TV, this room offers a seating area and free WiFi. A spacious bathroom includes a glass shower, bathrobe and a hairdryer.
King Loft with FireplaceFeaturing vaulted cedar ceilings, this 2 level suite provides a granite gas fireplace, sitting area and a loft bedroom. 2 flat-screen TVs are available, one in the living room and one in the bedroom. Free WiFi is included.
Maximum occupancy is 2.
Kitchenette SuiteFeaturing a kitchenette with a stovetop, microwave, and small refrigerator, this suite provides 2 sleeping areas and a dining table. Free WiFi is included.
Deluxe Room with Two Queen BedsOffering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The double room has carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a tea and coffee maker, as well as a wardrobe. The unit has 2 beds.
Deluxe Room with King BedOffering free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The double room offers air conditioning, a tea and coffee maker, a wardrobe, a carpeted floor, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
Deluxe Mountain View Two Queen BedsThis room offers mountain views.
Premier One QueenThe double room provides air conditioning, a tea and coffee maker, heating, a flat-screen TV with cable channels, as well as an inner courtyard view. The unit offers 1 bed.
Junior SuiteThis suite is air-conditioned and features a flat-screen TV with cable channels, a tea and coffee maker and heating. The unit offers 2 beds.
Guest Reviews
7.9
Good
Review Summaries
Location
Charltons Banff enjoys high praise for its excellent location, offering a balance of convenience and tranquility just outside Banff's bustling city center. Guests repeatedly highlight the hotel's proximity to various attractions, shops and restaurants, making it an easy and pleasant walk to downtown destinations. The journey into town generally takes about 10-15 minutes on foot, allowing guests to enjoy the area’s scenic beauty along the way. Despite being close to the heart of Banff, the hotel's location on Banff Avenue ensures a quieter stay, away from the main tourist area, which many find refreshing.
The surrounding environment and the convenience of on-site parking are additional bonuses. Charltons Banff is positioned strategically to provide easy access to downtown attractions, yet maintains a peaceful atmosphere perfect for relaxation after a day of adventuring. Accommodations are lauded for being comfortable and clean with the added benefit of kitchenettes for those who prefer to cook.
Furthermore, the hotel's rooms, often described as spacious with lovely mountain views, accommodate a range of needs, from short getaways to longer stays. Guests also appreciate the friendly, helpful staff who enhance the welcoming experience at Charltons Banff. It's a well-located retreat, offering a blend of accessibility and serenity in one of Canada’s most picturesque towns.
Breakfast
Guests at Charltons Banff have shared mixed experiences about the breakfast options at the hotel. While some appreciated a good breakfast that offered value for money, many reviewers were disappointed by the limited and sometimes non-existent breakfast service. Some noted that breakfast was only available on weekends, while others mentioned it wasn't included during their stay with no clear prior indication. Additionally, the logistical challenges of needing to go to a sister hotel for breakfast were mentioned, leading some to find this solution inconvenient and pricey. Guests also remarked that no breakfast or even a coffee option was available in the rooms, suggesting that having an onsite breakfast option, possibly a continental one, would greatly enhance the overall experience.
Rooms
Charltons Banff offers a mix of experiences when it comes to their rooms with some features standing out more positively than others. Guests frequently noted the spaciousness of many rooms, particularly those with loft designs which provide extra space and a small fireplace for coziness. Rooms are often described as very clean, well-maintained and modern in certain areas. Comfort is another highlight with many guests praising the comfortable beds and amenities like kitchenettes in some rooms.
However, the hotel's décor and furnishings seem to divide opinions. Some rooms are newly updated and charming, while others are described as dated and needing TLC. Natural light is also a common pain point with several guests mentioning that their rooms were quite dark and lacked views. Despite these issues, the hotel’s good location and overall room comfort make it an acceptable choice for visitors.
Notably, rooms with mountain views have been positively mentioned for being newly renovated and super clean with modern bathrooms. The loft suites particularly meet expectations with beautiful showers and a good layout. Nonetheless, there were some disappointments about rooms not matching the online pictures, suggesting variability in room quality. In summary, Charltons Banff provides comfortable and often spacious accommodations, though the experience can vary significantly depending on the specific room.
Beds
Charltons Banff offers a mixed experience when it comes to the beds, but the majority of guest reviews highlight a positive experience. Most visitors found the beds to be very comfortable with many specifically mentioning the comfort after long hikes in the mountains. Reviews also note the beds were large with some rooms featuring king-size options and good mattresses. Cleanliness is a consistent theme, as the rooms and beds are well-maintained despite the hotel being old. However, there are a few remarks about older, worn beds and isolated cases of discomfort. Generally, though, guests seemed pleased with the comfort and quality of sleep provided.
Cleanliness
Charltons Banff garners mixed reviews regarding its cleanliness with positive comments highlighting clean and well-maintained rooms. Guests have described the hotel as clean with updated rooms and a generally pleasant environment. Super clean rooms and facilities are frequently praised, adding to the overall comfort of the stay.
The location is considered nice with friendly service contributing positively to the experience. Some guests found the bathrooms modern and appreciated features like warm bathroom floors.
However, certain aspects have received less favorable remarks. Issues such as dusty rooms, mold in shower stalls and old, worn-out carpets detracted from the experience for some visitors. Instances of rooms not being vacuumed, lack of room service and outdated or incomplete kitchenettes were also mentioned. Despite these occasional shortcomings, many guests still recommend Charltons Banff for its cleanliness and proximity to downtown.
Staff
Charltons Banff boasts a team of staff known for their welcoming and friendly demeanor. Guests frequently highlight the courteous and professional service provided by the front desk, contributing to a smoothly managed experience. The hotel's employees are often described as helpful, kind and responsive to any concerns, enhancing guests' overall enjoyment of their stay.
Moreover, the staff stands out for their readiness to offer suggestions on local dining and activities, though occasional feedback indicates some variability in the quality of these recommendations. Despite minor inconsistencies, the general consensus is that the staff's friendliness and willingness to accommodate guest needs significantly contribute to the positive atmosphere of the hotel.
Many reviews emphasize the effectiveness and politeness of the staff with particular praise for their attentiveness and ability to provide excellent customer service. Guests appreciate the informative and accommodating nature of the team, noting their efforts to ensure a comfortable and convenient stay.
In summary, Charltons Banff's staff is a defining feature of the hotel, consistently recognized for their friendly, helpful and courteous approach, making a significant impact on the guest experience.
Pool
Charltons Banff offers a delightful pool experience that frequently elicits positive remarks from guests. Many visitors appreciated the pool and hot tub, noting them as enjoyable amenities that contributed to a pleasant stay. Several guests highlighted the pool area's excellence and the enjoyment it provided, especially under the added luxury of a nice spa area.
The pool's appeal extends to families too with children particularly enjoying their swim time. For some, the duplex accommodation and pool/jacuzzi were key reasons for choosing this hotel. While there were mentions of the pool being closed occasionally for renovations, overall, the feedback indicates that guests largely find the pool to be a significant and positive aspect of their stay at Charltons Banff.
Parking
Charltons Banff receives mixed reviews regarding its parking facilities. Guests frequently highlight the availability and convenience of parking, describing it as easy, ample and secure. Many appreciated the free parking option, seeing it as an exceptional perk in Banff. However, there are recurring comments about the parking fees with some guests not understanding the need for an extra charge or feeling that they were unnecessary. The hotel offers plenty of parking spaces onsite, which many visitors found convenient despite the property being on the farther end of Banff Avenue, making it a bit of a walk to the main shops and restaurants. Overall, while the parking situation at Charltons Banff is largely positive in terms of availability and convenience, the additional costs for some guests may detract from the overall experience.
FAQ
Yes, Charltons Banff has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Charltons Banff.
No, Charltons Banff doesn't allow dogs.
Yes, parking facilities are available at Charltons Banff.
