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Summary of reviewsElk + Avenue Hotel in Banff is highly regarded for its prime location in the heart of town, making it an ideal choice for visitors eager to explore. Guests appreciate the convenience of being within walking distance to numerous restaurants, bars, shops and tourist attractions. The hotel's close proximity to ski shuttle stops for Sunshine and Louise is particularly noted as a bonus for ski enthusiasts. The underground parking facility is deemed a significant advantage, offering ease of access for those driving in. The friendly and helpful staff also contribute positively to the guest experience, further enhancing the hotel's appeal.
Although breakfast is not included and some find the cost a bit high, the hotel's Farm & Fire restaurant receives praise for its delicious brunch options and flexible hours. Alternative breakfast options, such as nearby Tooloulou’s, are recommended by guests looking for different fare.
Rooms at Elk + Avenue Hotel are generally praised for being spacious, clean and comfortable with thoughtful touches like complimentary Prosecco for special occasions. The beds are highlighted as particularly comfortable, contributing to a restful sleep. Families appreciate the ample space in the loft rooms. Despite minor criticisms regarding room size, noise and some views, the overall consensus is positive, emphasizing the hotel's cleanliness and fresh decor.
Cleanliness across the hotel, from the rooms to common areas like the hot tub and sauna, is consistently praised, adding to the welcoming atmosphere. Any minor issues with furnishings do not significantly detract from the overall positive impression of the hotel's commitment to maintaining high standards.
The staff at Elk + Avenue Hotel are frequently commended for their friendliness and dedication with specific mentions of individuals going above and beyond to assist guests. This high level of service significantly enhances guests' stays, making them feel valued and well-cared-for.
Parking at the hotel is highlighted as convenient with a well-regarded underground heated facility, though it operates on a first-come, first-serve basis. The reasonable cost and ease of parking are noted positives.
In summary, Elk + Avenue Hotel is celebrated for its excellent location, clean and comfortable rooms, friendly staff and convenient amenities, making it a strong choice for travelers visiting Banff. Show more
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Hotel near Golf Courses
A modern hotel situated in downtown Banff, Elk + Avenue Hotel provides a convenient and comfortable starting point for golfers heading out to the nearby golf courses.
Hotel near Ski Resorts
This hotel offers ski and snowboard locker storage, nearby pubs and restaurants, and a convenient ski shuttle stop. It's located in the heart of Banff, making it easy to enjoy the town's mountain scene.
Family Friendly Hotel
This hotel has received excellent reviews from travelers. It offers a convenient location and comfortable stay.
Dog Friendly Hotel
The hotel allows both dogs and cats, but pets may not be left unattended in rooms. Dobby beds, feeding bowls, and treats are provided. The hotel welcomes two pets of any size in designated rooms for an additional fee.
Hotel near Nightlife Spots
Located in downtown Banff, this hotel is within walking distance of Banff Avenue's restaurants and nightlife.
Business Hotel
The Elk + Avenue Hotel offers two meeting spaces for up to 70 people, along with amenities such as complimentary Wi-Fi, a desk and work area in each room, and on-site dining. These features cater to the needs of business travelers seeking convenience and functionality.
Hotel with Parking
The Elk + Avenue Hotel provides parking for its guests and is located in downtown Banff.
3-Star Hotel
Located in the heart of Banff, providing quick access to Banff Avenue and local attractions. Features modern amenities and comfortable accommodations. Known for its exceptional location and easy access to the town's highlights.
Room Types
Family RoomOn split levels, this spacious room offers a sitting area with a flat-screen cable TV.
Standard Queen Room with Two Queen BedsThis room features a satellite TV and coffee maker. A private bathroom includes free toiletries and a spacious shower.
Standard King RoomThis room features a satellite TV and coffee maker. A private bathroom includes free toiletries and a spacious shower.
Room Selected at Check-InThis double room features a flat-screen TV and coffee maker.
Standard Queen Room with Two Queen Beds - Pet FriendlyThe quadruple room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a hairdryer. The quadruple room provides a flat-screen TV with cable channels, a wardrobe, a carpeted floor, heating as well as an inner courtyard view. The unit has 2 beds.
Standard King Room - Pet FriendlyThe spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a hairdryer. The double room features a flat-screen TV with cable channels, a wardrobe, a carpeted floor, heating as well as an inner courtyard view. The unit offers 1 bed.
Guest Reviews
8.2
Very Good
Location
Elk + Avenue Hotel boasts a prime location in the heart of Banff, making it a perfect choice for travelers eager to experience this charming town. Situated right on the main street and within walking distance to an array of restaurants, bars, shops and tourist attractions, the hotel offers unparalleled convenience. Guests consistently highlight the hotel's proximity to the ski shuttle stops for Sunshine and Louise, making it an ideal base for ski enthusiasts. The central location comes with the added benefit of underground parking, ensuring easy access for those driving in. The staff consistently receive high praise for their friendliness and helpfulness, further enhancing the positive experience of staying here. With clean and comfortable rooms, a fantastic in-house restaurant and a supermarket just across the street, Elk + Avenue Hotel stands out as an excellent accommodation option in downtown Banff.
Breakfast
Guests at Elk + Avenue Hotel have mixed opinions regarding breakfast. Many highlight the delicious and excellent brunch options available at the hotel's Farm & Fire restaurant, which is praised for its flexible hours. However, several guests express disappointment that breakfast is not included in the stay and some find the breakfast offerings to be expensive for what is provided. While the hotel has a very good restaurant with a good menu, guests note that making reservations for breakfast can be necessary. For those seeking alternatives, guests mention nearby options like Tooloulou’s as excellent choices.
Rooms
The rooms at Elk + Avenue Hotel received generally positive feedback from guests, highlighting several notable aspects. Many found the rooms to be spacious, clean and comfortable with freshly decorated interiors. The hotel also received praise for the thoughtful touches such as Prosecco and a card for honeymooners, which added a special dimension to guests' stays.
The quality of the beds stood out, as they were frequently described as comfortable, contributing to a restful experience. Families particularly appreciated the loft rooms for their ample space and suitability. Several guests also mentioned that upgrades to larger or suite-style rooms were a pleasant surprise, enhancing their overall satisfaction.
However, there were a few criticisms. Some guests pointed out that the room sizes varied with a few describing their rooms as small or having an odd layout. The noise was an issue for some with references to extract ducting and air conditioning units causing disturbances. Others noted that certain rooms lacked appealing views with some facing flat roofs or having obstructed vistas.
Cleanliness was consistently praised with rooms being described as very clean and tidy, including the pet-friendly accommodations. The hotel's central location in downtown Banff also contributed positively to the overall guest experience, making it convenient for exploring the area. Overall, while some minor issues were noted, the general consensus was that Elk + Avenue Hotel offers comfortable and well-maintained rooms in a prime location.
Beds
Elk + Avenue Hotel frequently receives praise for its comfortable beds with many guests highlighting a restful sleep experience. Comments often describe the beds as very comfy and extremely comfortable, making it a standout feature of the hotel. Some reviewers mentioned that the King bed, in particular, was very comfortable and the large size of the beds added to their enjoyment. However, there were a few mentions of the beds being too firm or too soft for personal preferences and occasional feedback suggested that the mattress and pillow could use some improvement. Despite these minor issues, the overall consensus points to the beds at Elk + Avenue Hotel offering a welcoming and comfortable sleep environment.
Cleanliness
Elk + Avenue Hotel in Banff is frequently praised for its excellent cleanliness with many guests highlighting the spotless condition of their rooms. Reviews often mention clean and renovated rooms, modernized decor and updated facilities, providing a fresh, welcoming atmosphere. The hotel lobby and common areas, including the hallways, hot tub and sauna, are consistently clean and well-maintained. The staff receive commendations for their friendliness and their dedication to maintaining high cleanliness standards, ensuring a comfortable and pleasant stay for visitors.
However, some areas, such as the carpets and certain pieces of furniture, have been noted as needing more attention. Despite minor issues that could be improved, the overall appearance and condition of the hotel remain positive. Elk + Avenue Hotel’s central location in Banff, combined with its commitment to cleanliness and hospitable service, makes it a strong option for travelers seeking both convenience and comfort.
Staff
The staff at Elk + Avenue Hotel consistently receives high praise from guests. They are described as very friendly, helpful and attentive, providing excellent service from arrival to departure. The front desk staff, in particular, are noted for their pleasant and accommodating demeanor with individuals like Shirley standing out for their efficiency and assistance. Guests repeatedly emphasize how the staff's welcoming and courteous attitude enhances their overall experience, making their stay exceptionally enjoyable. Reception colleagues are also highlighted for their exceptional friendliness and helpfulness, ensuring every visit feels special. The manager and concierge services are specifically commended for going above and beyond to assist with needs such as parking and providing a warm welcome. Overall, the dedicated and amiable hotel personnel significantly contribute to the positive atmosphere and superior service at Elk + Avenue Hotel.
Parking
Elk + Avenue Hotel offers convenient and ample parking options for guests, including a well-regarded underground heated parking facility. Many find the on-site parking to be easy and accessible with straightforward check-in and check-out processes adding to the convenience. Parking costs are generally considered reasonable with some guests noting a separate fee of around $5 per day for the covered underground parking. Though some reviews point out the parking is on a first-come, first-serve basis and may not always suffice for all guests, the overall sentiment highlights the availability of easy indoor parking as a significant advantage.
No, Elk + Avenue Hotel doesn't have any pool.
No, a spa isn't available at Elk + Avenue Hotel.
Yes, Elk + Avenue Hotel welcomes dogs.
Yes, parking facilities are available at Elk + Avenue Hotel.