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Summary of reviewsNovotel Bangkok Platinum Pratunam, located in the bustling Pratunam district, is widely praised for its strategic position above the Platinum Fashion Mall and close proximity to major shopping complexes like CentralWorld, Big C and Siam Paragon. This central location offers easy access to public transportation, making it an ideal base for exploring the vibrant city and indulging in retail therapy. Guests frequently commend the hotel's cleanliness, comfort, impressive city views and the variety of dining and shopping options available nearby.
The breakfast experience at Novotel Bangkok Platinum Pratunam receives largely positive reviews with guests appreciating the extensive and delicious selection catering to diverse tastes, including international options. The friendly and attentive service enhances the overall dining experience. However, feedback suggests room for improvement in labeling foods to accommodate dietary needs like halal and vegetarian and adding variety and freshness to the daily offerings.
Dining options, including two commendable restaurants and a trendy rooftop bar, are well-received for their delicious offerings and friendly service. Despite some remarks about slow service in the Thai restaurant and perceived high prices, the pleasant atmosphere and quality of the dishes contribute positively to guests' dining experiences.
The hotel’s rooms are lauded for their spaciousness, modern design, cleanliness, comfortable beds and city views. Some areas, such as room maintenance and bathroom facilities, receive mixed feedback with mentions of outdated fixtures and occasional cleanliness concerns. Despite these, the overall room experience is valued for its comfort and practicality.
Cleanliness remains a strong point for Novotel Bangkok Platinum Pratunam with guests often highlighting the well-maintained rooms and general environment. While some criticisms exist regarding inconsistent housekeeping services and occasional maintenance issues, many guests find the cleanliness satisfactory and commend the comfortable accommodations.
The staff at the hotel are frequently acknowledged for their helpfulness, professionalism and friendliness. While some guests have experienced issues with reception staff and housekeeping, the overall impression is of a committed team striving to provide excellent service and enhance the guest experience.
WiFi at the hotel is generally praised for its strong and fast connections, though there are occasional mentions of connectivity issues. The free and accessible WiFi adds to guests' convenience and satisfaction.
The Let's Relax massage center in the hotel’s spa receives high praise for its cleanliness, cozy atmosphere and quality massages. Though some guests find it slightly expensive, the overall spa experience is deemed worthwhile and highly recommended.
The gym, while sufficient for a basic workout, elicits mixed feedback regarding its size and equipment. The rooftop pool is a popular feature, appreciated for its relaxing ambiance, cleanliness and beautiful views, though some minor issues like limited shade and occasional noise were noted.
Parking services are generally found to be convenient with free and valet parking options, but crowding and access difficulties are occasionally mentioned. Additionally, the hotel’s family-friendly amenities, including family rooms and a kids club, are well-regarded, making it a recommended choice for families visiting Bangkok.
In summary, Novotel Bangkok Platinum Pratunam is celebrated for its prime location, cleanliness, comfortable accommodations, excellent service and family-friendly amenities, making it a highly recommended option for travelers seeking a convenient and pleasant stay in Bangkok. Show more
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Hotel near Nightlife Spots
Novotel Bangkok Platinum Pratunam is located in the Pratunam area, offering proximity to nightlife. The hotel provides access to various entertainment venues.
4-Star Hotel
This modern hotel is located in the vibrant Pratunam area, known for its shopping and dining options. It features stylish rooms, a rooftop pool, and a range of amenities, providing a comfortable and convenient stay for guests.
Hotel with Children's Pool
Situated in the heart of the shopping district, this hotel offers a rooftop pool, kids' activities, and a kids' play zone. Its central location and family-friendly amenities make it a convenient and enjoyable choice for families.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Children's Pool Panoramic View Pool Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
Hotel for Yoga
Hotel with Outdoor Pool
Hotel with Panoramic View Pool
Room Types
Standard Double RoomThis modern air-conditioned room comes with a LED TV, a safety deposit box and tea/coffee making facilities. The private bathroom has a hairdryer and shower.
Please note that this room type has no capacity to accommodate extra beds.
Premier Double Room with Park ViewFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as garden views. The unit has 1 bed.
Premier Twin Room with Park ViewFeaturing free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The air-conditioned twin room features a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as garden views. The unit has 2 beds.
Deluxe Double RoomOffering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as city views. The unit offers 1 bed.
Deluxe Twin RoomFeaturing free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The air-conditioned twin room features a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as city views. The unit has 2 beds.
Executive Twin Room with Park View - Lounge AccessFeaturing free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The air-conditioned twin room features a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, executive lounge access as well as garden views. The unit has 2 beds.
Executive King Room with Park View - Lounge AccessOffering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, executive lounge access as well as garden views. The unit offers 1 bed.
Superior King RoomOffering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as city views. The unit offers 1 bed.
Executive King Suite – Lounge AccessThis spacious suite includes 1 bedroom, a seating area and 1 bathroom with a walk-in shower and a bath. The air-conditioned suite offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, executive lounge access as well as city views. The unit has 1 bed.
Superior Twin RoomOffering free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The air-conditioned twin room offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as city views. The unit has 2 beds.
Family Room with Bunk BedProviding free toiletries and bathrobes, this quadruple room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The air-conditioned quadruple room provides a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as city views. The unit offers 2 beds.
Guest Reviews
8.1
Very Good
Location
Located in Bangkok's bustling Pratunam district, Novotel Bangkok Platinum Pratunam stands out as an ideal choice for those keen on shopping and indulging in local cuisine. The hotel is strategically positioned above the Platinum Fashion Mall and in close proximity to other major shopping complexes like CentralWorld, Big C and Siam Paragon, making it a prime spot for retail therapy. The accessibility is noteworthy with easy access to public transportation, including MRT and BTS stations within walking distance. This central location not only offers a plethora of dining and shopping options right at the doorstep but also serves as an excellent hub for exploring nearby markets and attractions. Guests frequently praise the hotel's convenient position, cleanliness, comfort and the impressive views from the rooms. Whether visiting Bangkok for a shopping spree or just to soak in the vibrant city life, Novotel Bangkok Platinum Pratunam provides a superb and convenient base.
Breakfast
Novotel Bangkok Platinum Pratunam offers a comprehensive breakfast experience that garners diverse reactions from guests. The majority of reviews highlight a positive experience, expressing satisfaction with the huge selection and variety of food available. Many guests describe the breakfast as delicious, fantastic and exceeding expectations for a hotel in its class. The breakfast spread is noted to cater to various tastes, including international options such as Arabic, Indian, Thai and more.
For Muslim guests, there are concerns about the limited availability of halal options, though there is mention of a specific halal corner. Some guests have noted that the food could be better labeled to accommodate dietary needs like halal or vegetarian.
Service at breakfast is frequently praised with the staff being described as friendly and attentive. The breakfast setting is also appreciated, contributing to an overall pleasant dining experience.
However, not all reviews are glowing. Some guests have pointed out areas for improvement, such as the need for more variety and freshness in the daily offerings. There are occasional mentions of the food being cold or repetitive and specific desires for more Arabic and Thai options are noted.
In summary, while the breakfast at Novotel Bangkok Platinum Pratunam is largely seen as exceptional with a diverse and plentiful selection, there are some areas where improvements could be made to cater to the full spectrum of guest preferences.
Dinner
Dining at Novotel Bangkok Platinum Pratunam presents a mix of experiences. The hotel boasts two commendable restaurants with top-notch servers and delicious offerings, particularly their salads. The pool area also features a bar that transitions into a trendy rooftop bar and restaurant by night, adding to the appeal with great food and atmosphere.
However, guests have noted some drawbacks, such as the slow service in the Thai restaurant, even when scarcely occupied and lengthy waits for food orders at the pool. There have been instances where food and drink were perceived as expensive. The restaurant's operating hours can also be restrictive, as it is primarily used for breakfast and closes early, leading to some frustration among diners wishing for a wider menu selection or extended dining times.
Despite these, the friendly and enthusiastic service staff frequently enhance the dining experience, aiming to provide excellent service. While some guests have experienced slower service and higher prices, the overall atmosphere and quality of certain dishes contribute positively to the dining scene at this hotel.
Rooms
The guest reviews of Novotel Bangkok Platinum Pratunam highlight the spacious and comfortable rooms, often noted for their cleanliness and modern design. Many guests appreciated the central location and beautiful city views from the windows, making the rooms feel even larger. The beds were frequently mentioned as very comfortable, contributing to an overall cozy stay.
However, some issues were noted, including the need for room maintenance, outdated fixtures and occasional cleanliness concerns. The size of the rooms received mixed feedback with several guests finding them too small or compact, particularly in corner or standard rooms. Bathroom facilities were another common point of contention with complaints about inefficient shower designs, weak water pressure and minor leaks.
Overall, despite some areas needing improvement, guests predominantly found the rooms to be comfortable, clean and conveniently located, adding value to their stay in Bangkok.
Beds
The beds at Novotel Bangkok Platinum Pratunam receive consistently high praise from guests with many describing them as comfortable, cozy and even superb. Guests love the pillows with some noting that they found them comforting, although there were occasional mentions of pillows being too soft or bulky. The king-size and double beds, in particular, stand out for their comfort and roominess, accommodating those looking to relax after a day exploring the city. Some guests highlighted the cozy beds paired with city views as a special touch.
Despite these overwhelmingly positive comments, a few reviews noted issues such as hard bedding, itchy bed sheets that required changing and uncomfortable additional beds and bunk beds for children. However, these remarks are in the minority and most guests found the overall bed quality to be excellent.
The cleanliness of the rooms and bedding adds to the positive experience with many guests appreciating the exceptional comfort provided by the beds and bedding. Families also enjoyed the thoughtful touches like travel sets for children, adding to the overall comfort and relaxation during their stay.
Cleanliness
Novotel Bangkok Platinum Pratunam receives considerable praise for its cleanliness with many guests mentioning clean and comfortable rooms as a highlight of their stay. The cleanliness of the hotel, including the bathrooms and general environment, is often described as good, tidy and well-maintained. The cleanliness and maintenance of the rooms regularly meet or exceed guests' expectations, contributing to a comfortable and pleasant experience. Some guests emphasize how the hotel’s central location enhances its appeal for travelers.
However, there are notable criticisms regarding the consistency of the housekeeping services. Some guests reported rooms not being cleaned daily, stained windows and instances where amenities like toiletries and towels were not adequately replenished. Several reviews mentioned issues with dirty carpets, poor condition of bath towels and an unpleasant smell in certain areas. A few guests encountered cockroaches and noted that furniture appeared aged and in need of refreshing. Moreover, some expressed dissatisfaction with the staff’s attentiveness and the overall room upkeep.
Despite these occasional lapses in service, many guests still find the hotel a worthwhile stay, valuing its cleanliness, comfortable accommodations and prime location near key shopping areas. Continuously improving housekeeping standards could further enhance the guest experience at this well-located and otherwise well-regarded hotel.
Staff
The staff at Novotel Bangkok Platinum Pratunam have received considerable praise for their helpfulness and professionalism. Guests frequently highlight the friendly and accommodating nature of the staff with many noting their courteous and efficient service. Key areas like the reception and concierge services were often mentioned positively with specific individuals like Ping, Rayay, Nina and Noon being commended for their exceptional support. The housekeeping staff also earned accolades for their respectful and professional conduct.
However, not all feedback was uniformly positive. Some guests experienced issues, particularly with reception staff who were occasionally perceived as rude or unresponsive to complaints. There were remarks about the staff seeming tired and not motivated and issues with housekeeping not meeting expectations. Despite these occasional lapses, the overall impression left by the majority of the staff was one of friendliness and a willingness to assist, making stays at the hotel generally pleasant and comfortable.
Improvements were noted as necessary in the areas of responsiveness and ensuring consistent quality of service. Nonetheless, the general consensus indicates a team committed to making guests feel welcome with many members going above and beyond to enhance the guest experience.
Wi-Fi
The WiFi experience at Novotel Bangkok Platinum Pratunam receives generally positive feedback with guests frequently highlighting excellent WiFi coverage, strong and very fast internet connections. The WiFi is also free and accessible, which adds to its appeal. Guests appreciate the stable and good quality of the WiFi service, although some have mentioned occasional connectivity issues with the internet disconnecting each day or being unstable at times. Despite these minor setbacks, most visitors find the WiFi more than adequate for their needs. However, the hotel seems to fall short in terms of availability of information with several reviews describing missing or hard-to-get information and poor phone service. Regular updates and guest-related instructions are appreciated, although some mention a lack of clarity and variety in TV choices. Overall, the WiFi at Novotel Bangkok Platinum Pratunam appears to be a strong point, contributing positively to the guest experience.
Spa
The spa at Novotel Bangkok Platinum Pratunam, particularly the Let's Relax massage center located on the ninth floor, receives high praise from guests for its superb services. Visitors frequently commend the great massages, specifically highlighting the foot massages available at the wellness center. The spa area is noted for being consistently clean and cozy, enhancing the overall relaxation experience. Guests find the location of the spa within the hotel exceptionally convenient, especially given its proximity to local markets and other spas. Despite occasional mentions of the need for more maintenance and a few reports of less friendly service, the spa is generally well-regarded. The wellness area, though deemed a bit expensive by some, is considered worth the cost due to the high quality of the massages, making it highly recommended by many.
Gym
The gym facilities at Novotel Bangkok Platinum Pratunam receive mixed feedback from guests. While some find the gym well-equipped and sufficient for a small workout, others feel it is too small and the sports equipment somewhat outdated. The gym closes at 21.00 and some noted the absence of towels and functioning TV screens. Despite its limitations, many guests were satisfied with the fitness area and appreciated the good-sized pool accompanying it.
Pool
The rooftop pool at Novotel Bangkok Platinum Pratunam offers a pleasant retreat with its comfortable loungers and impressive views. Positioned on the 9th floor, it provides a relaxing atmosphere perfect for a short rest or a leisurely swim. Guests consistently noted that the area is clean and cozy with the pool bar transforming into a trendy hotspot during the evenings. The pool area, while compact, is nicely maintained with attentive staff.
Despite some drawbacks like limited shade, occasional noise and the need for renovation of the pool area, the overall experience remains positive. Facilities are praised and the children's enjoyment is a testament to its appeal. The bar and food service receive high marks, though some guests noted a disparity in service based on nationality. Additionally, minor issues such as the pool being cold or the high price at the pool bar were occasional points of concern.
Overall, the pool at Novotel Bangkok Platinum Pratunam is a well-regarded feature, contributing significantly to the guests' satisfaction and complemented by the beautiful views it offers.
Parking
The parking experience at Novotel Bangkok Platinum Pratunam offers several conveniences and a few challenges. Guests benefit from free parking and valet parking services, enhancing ease of access. An added perk is the free tuk-tuk service to nearby Siam Paragon, providing additional convenience for travelers. Some guests, however, noted that the parking area can become crowded and difficult to access. The hotel also charges 60 baht for certain parking situations and requires guests to stamp their parking tickets. Despite these minor inconveniences, the parking area was generally described as convenient with adequate access and parking locations within walking distance.
Family
Novotel Bangkok Platinum Pratunam is highly recommended for families seeking a comfortable and convenient stay in Bangkok. The hotel offers various accommodations, including family rooms equipped with king beds and bunk beds, which have received positive feedback for their suitability for families with children. The presence of practical amenities such as bidets in family rooms further enhances the comfort level for family travelers.
The kids club, though small and occasionally full, provides a dedicated space for children to enjoy. Additionally, the hotel caters to families with children by offering equipment specifically for young guests. Rooms can be arranged next to each other, which is ideal for larger family groups. Families are especially impressed with the stunning views and the hotel's strategic location—close to the Fashion Mall and a night market—making it an excellent choice for family-oriented tourism.
Moreover, guests appreciate the overall cleanliness and spaciousness of the rooms. The combination of amenities, services and thoughtful family-friendly design contributes to an unexpectedly high level of comfort for families, ensuring a pleasant stay for visitors of all ages.
4 Star
Novotel Bangkok Platinum Pratunam stands as a commendable choice in the competitive landscape of Bangkok's hospitality industry. This hotel earns its four-star rating through features suitable for business travelers and those seeking a comfortable stay. Guests have consistently highlighted the spacious and well-equipped rooms, contributing to a pleasant experience.
Situated with its lobby on the sixth floor, the hotel offers a strategic advantage in terms of views and accessibility. Many guests have shown loyalty to this establishment, opting to return year after year, indicating a level of satisfaction and trust in its services.
However, some aspects suggest a divergence from the traditional four-star expectations. While the hotel features amenities like a pool and gym, these facilities, along with the bar's furnishings, have led some guests to feel it aligns more closely with a three-star rating. Price perceptions also vary with some considering it expensive for the value provided. Despite these nuances, Novotel Bangkok Platinum Pratunam remains a solid choice, particularly for business travelers in the bustling city of Bangkok.
Business
Novotel Bangkok Platinum Pratunam is a commendable choice for business travelers, offering a well-suited environment for work trips. Its central location provides easy access to various amenities, enhancing convenience for those on tight schedules. The reception and check-in process are seamless and professional, ensuring a smooth arrival and departure. The business bar is a notable feature, providing a pleasant setting for informal meetings and networking. With a good location-to-price ratio, the hotel ensures high cost-efficiency, making it an attractive option for budget-conscious travelers.
Accessible
Novotel Bangkok Platinum Pratunam is praised for its accessible location, making it an ideal choice for travelers with disabilities. Guests consistently mention how wheelchair friendly and physically comfortable the hotel is. The convenience extends beyond the hotel itself, as it is very accessible to a nearby shopping center and situated in the center of various amenities. Families with accessible needs have found it easy to connect to various parts of the city, highlighting that everything is straightforward to reach. Overall, the hotel's accessibility features coupled with its prime location make it well-suited for guests with disabilities.
Outdoor Pool
The outdoor pool at Novotel Bangkok Platinum Pratunam receives high praise for its excellent and convenient setup. Guests particularly enjoy the rooftop pool, often noting it as a highlight of their stay. The views from the swimming pool are frequently described as amazing and the bar and food options available in the pool area are well-received. There are, however, occasional issues with maintenance and cleanliness and the presence of private events can limit access. Some guests have also mentioned the pool being smaller than expected. Despite these minor drawbacks, the pool remains a popular feature among visitors.
Yes, Novotel Bangkok Platinum Pratunam has pool(s) that belong to one or more of the following categories: Children's Pool, Panoramic View Pool, Outdoor Pool.
Yes, a spa is available at Novotel Bangkok Platinum Pratunam.
No, Novotel Bangkok Platinum Pratunam doesn't allow dogs.
Yes, parking facilities are available at Novotel Bangkok Platinum Pratunam.