SureStay Hotel by Best Western Bardstown General Nelson

Bardstown 37.81044200, -85.47485100 , 411 W Stephen Foster Ave (Show on Map)
8.4
Very Good


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Summary of reviewsSureStay Hotel by Best Western Bardstown General Nelson provides guests with a memorable and satisfying experience, consistently praised for its blend of convenience, comfort, and hospitality. Nestled in the heart of Bardstown, the hotel's prime location offers guests easy access to the city's vibrant downtown, historic sites, and Kentucky's renowned bourbon culture. This central yet tranquil setting allows for a peaceful retreat, while its proximity to attractions like the Civil War Museum and various parks enhances a delightful stay.

The hotel earns accolades for its clean, comfortable rooms, which are thoughtfully updated with modern amenities such as USB charging ports, flat-screen TVs, fridges, and microwaves. Visitors appreciate the spacious and meticulously maintained interiors, with beds often highlighted for their comfort and freshness. Despite a few minor suggestions for improvement, the overall consensus champions the rooms as pleasant and well-appointed.

Complementing the accommodation, the breakfast is a standout, offering a variety of well-prepared options that exceed expectations for a complimentary buffet. From scrambled eggs to pastries and a pancake maker, the diverse selection accommodates different preferences, bolstered by friendly service in a pleasant atmosphere.

The exceptional cleanliness extends throughout the property, from the rooms to the pool and breakfast area, contributing to a relaxing environment. This commitment, coupled with accommodating staff known for their friendliness and professionalism, ensures all needs are met with promptness and courtesy.

Families especially find the hotel appealing, with joint rooms for larger groups, a fun pool area, and a gazebo for gatherings. The hotel's facilities cater well to family visits, business trips, or longer stays, supported by hassle-free parking and abundant space.

Overall, the SureStay Hotel receives consistent praise for its high standards of service, making it a recommended choice for travelers seeking comfort and quality during their Bardstown visits. The positive reviews suggest a reliable and pleasant experience, enticing guests to return.
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Family Friendly Hotel

Hotel with Swimming Pool

  Outdoor Pool  


Business Hotel

Hotel with Parking

Accessible Hotel

5-Star Hotel

Hotel with Outdoor Pool

Room Types
Queen Room with Two Queen Beds The quadruple room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a hairdryer. This quadruple room provides heating and a flat-screen TV with satellite channels. The unit offers 2 beds.

King Room with The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a hairdryer. This double room features heating and a flat-screen TV with satellite channels. The unit offers 1 bed.

Queen Room The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a hairdryer. The unit offers 1 bed.

Queen Room with Two Queen Beds and Mobility Accessible Bathtub The family room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a hairdryer. This family room offers heating and a flat-screen TV with satellite channels. The unit offers 2 beds.

Guest Reviews
8.4
Very Good
Location
Nestled in the heart of Bardstown, the SureStay Hotel by Best Western Bardstown General Nelson offers an exceptional base for exploring the area's rich heritage and attractions. Its prime location, just six blocks from the city center, makes it incredibly convenient for guests to access downtown shops, restaurants, and historic sites with ease. The hotel is ideally positioned for those keen on delving into Kentucky's famed bourbon culture, with several distilleries just a short drive away. This accommodation is particularly praised for its walkability, allowing guests to enjoy the charm of Bardstown without the hassle of driving.

Visitors find the location both central and tranquil, offering a peaceful retreat while remaining close to the vibrant hub of activity. The proximity to local attractions such as the Civil War Museum and various parks adds to its appeal. Moreover, the area is described as safe and charming, contributing to a delightful stay.

In addition to its strategic location, the SureStay Hotel is admired for its clean, comfortable rooms and attentive staff. The facilities, including easy parking and accessible rooms, cater to diverse needs, enhancing the overall guest experience. Simple access to the hotel and a pleasant, hassle-free check-in process are commonly noted, rounding out a convenient and satisfying stay.

Breakfast
The breakfast at SureStay Hotel by Best Western Bardstown General Nelson consistently receives positive remarks from guests. Many reviews commend the variety and quality of the offerings, noting that the breakfast is plentiful and well-prepared. Guests appreciate the selection, which includes items like scrambled eggs, sausage, fried potatoes, pastries, and even unique options like a pancake maker. The atmosphere in the breakfast area is generally pleasant, with the service provided by the breakfast staff being highlighted for their friendliness and efficiency.

Many guests feel that the breakfast exceeds expectations for a standard free buffet, especially considering the reasonable room rates. The breakfast options accommodate different preferences, with some praising the inclusion of both continental and hot breakfast choices. While opinions vary, with a few finding aspects of the meal just satisfactory, the general consensus leans towards satisfaction.

Overall, the breakfast at the hotel is considered a significant perk, with guests frequently expressing appreciation for the fresh and diverse morning meal that sets them up well for the day ahead, whether they are off to explore Bardstown or beyond.

Rooms
SureStay Hotel by Best Western Bardstown General Nelson offers guests a pleasant and comfortable stay, as reflected in numerous positive room reviews. The rooms are widely praised for their cleanliness and comfort, often described as spacious and meticulously maintained. Many guests comment on the modern updates and renovations, with new fixtures, appliances, and furnishings that enhance the overall experience. The beds are particularly noted for their comfort, with linens and towels regularly replaced to maintain a fresh environment.

The rooms are also equipped with essential amenities, such as USB charging ports, a flat-screen TV with multiple channel options, a fridge, and a microwave, ensuring a convenient stay. Although some guests found issues like a damp environment or small room size, these seem to be minor compared to the overall satisfaction with the room conditions.

The exterior of the hotel might suggest an older establishment, yet the interior tells a different story, with recent renovations making the spaces inviting and up-to-date. The hotel's cleanliness extends beyond the rooms to the grounds, pool, and breakfast area. Despite a few suggestions for improvements, such as quieter air conditioning, the consensus is that the SureStay Hotel provides clean, comfortable, and well-appointed rooms, contributing to a pleasant experience for travelers in Bardstown.

Beds
The guest reviews for the beds at the SureStay Hotel by Best Western Bardstown General Nelson reflect a generally positive experience. The beds are consistently described as comfortable, with many guests praising the mattresses and pillows for their comfort. Some reviews highlight that the bedding is not only comfortable but also new, contributing to a restful stay. Guests appreciate that the beds come with plenty of pillows, often more than expected, which seems to be a pleasant surprise compared to other accommodations. Although a few guests wished for a firmer mattress or indicated that a mattress might need replacing, these concerns did not significantly detract from their overall sleep experience. The comfort of the bedding, coupled with high-quality bath towels, adds to the overall satisfaction. Visitors also remark on the cleanliness of the rooms, which enhances the comfort level. Despite some initial concerns about the exterior of the building, the interior, particularly the beds, leaves guests pleased with their stay.

Cleanliness
SureStay Hotel by Best Western Bardstown General Nelson offers an exceptional level of cleanliness that stands out in guest reviews. Visitors consistently praise the spotless condition of the rooms, pointing out their immaculate state and comfortable beds, which contribute to a relaxing stay. The property as a whole, including the grounds, pool, and breakfast area, is noted for being exceedingly clean and well-maintained. Guests appreciate the various clean and modern updates throughout the hotel, emphasizing its convenience and overall appeal despite its older charm. The friendly and helpful staff further enhance the guest experience, ensuring that everything runs smoothly and is kept tidy. Many reviewers express gratitude for the hotel’s rigorous cleaning standards, especially during challenging times, highlighting the ease of checking in and the quiet, pleasant atmosphere. Overall, the hotel’s commitment to cleanliness and comfort at a reasonable price makes it a highly recommended choice for travelers visiting Bardstown.

Staff
The SureStay Hotel by Best Western Bardstown General Nelson is widely praised for its remarkable staff. Guests consistently highlight the friendliness and helpfulness of the entire team, from the front desk to housekeeping. Visitors appreciate the staff's willingness to provide excellent recommendations for local dining and activities, even offering a handy list of operating hours for nearby establishments. Notably, individual staff members such as Sissy, the housekeeper, and Lisa from the breakfast service, have left a memorable impression on guests with their attentive service. The staff is both professional and accommodating, able to handle changes in guests’ plans with ease and professionalism. Additionally, they are praised for their promptness and courteous handling of special requests, such as mailing forgotten items and ensuring a quiet environment for rest. Overall, the staff at this hotel exemplify exceptional customer service, adding significantly to the comfort and enjoyment of guests' stays.

Pool
SureStay Hotel by Best Western Bardstown General Nelson garners praise for its delightful outdoor pool. Guests consistently commend the pool for being exceptionally clean, well-maintained, and safely fenced, ensuring a wonderful experience for visitors of all ages. Its spaciousness and refreshing quality make it a perfect spot to unwind under the afternoon sun. Guests also appreciate the convenience of available pool towels and the welcoming ambiance of the surrounding pool area, which often buzzes with families grilling and enjoying the serene environment. The facilities, including a playful jetted area for children, add an extra touch of enjoyment for families. Overall, the pool is highlighted as a standout feature of the hotel, offering a sparkling oasis for relaxation and leisure.

Parking
SureStay Hotel by Best Western Bardstown General Nelson offers a convenient and hassle-free parking experience for its guests. The parking area provides ample space, with many finding a spot right outside their room. The ease of access for disabled guests is noted, ensuring that parking and entrance are manageable. While the setup may seem unconventional to some, it does provide free and secure parking with sufficient lighting. Overall, the location allows for a straightforward parking experience, complementing its proximity to Bardstown's lively downtown area.

Family
The SureStay Hotel by Best Western Bardstown General Nelson is a delightful choice for families visiting Bardstown. Its location is a standout feature, offering easy access to downtown, with its charming attractions just a short walk away, perfect for families looking to explore the local scene without hassle. The hotel is praised for its welcoming atmosphere, providing joint rooms that connect for larger families, ensuring ample space and comfort for all. Guests appreciate the friendly and helpful staff, which adds to the overall pleasant experience.

Kids find joy in the pool area, which includes a fun jetted zone, offering a refreshing way to enjoy time at the hotel. For those traveling with groups, the hotel provides a lovely gazebo, ideal for gathering together after a day's adventures. Whether for a business trip or a family getaway, the hotel excels as a clean and spacious option, making it suitable for quick stops or longer stays. The convenience of being close to both the freeway and downtown activities highlights its practicality for a varied itinerary. Overall, the hotel's commendable service and family-oriented amenities make it a great spot for visitors looking to enjoy Bardstown comfortably.

5 Star
SureStay Hotel by Best Western Bardstown General Nelson consistently receives high praise from its guests. The hotel shines with an exceptional level of service that prompts many visitors to express their intention to return. Guests frequently highlight the property's superb qualities, noting that their experience often exceeds expectations. The facilities and services receive a resounding thumbs up, with everything being described as great. While the hotel doesn't have distinct five-star reviews, the overwhelmingly positive feedback aligns with high standards. Numerous guests show enthusiasm in recommending this hotel to others, making it a popular choice for repeat stays. The sentiment is clear; SureStay Hotel provides a reliable and satisfying experience for travelers seeking comfort and quality during their visits to Bardstown.


Yes, SureStay Hotel by Best Western Bardstown General Nelson has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at SureStay Hotel by Best Western Bardstown General Nelson.

No, SureStay Hotel by Best Western Bardstown General Nelson doesn't allow dogs.

Yes, parking facilities are available at SureStay Hotel by Best Western Bardstown General Nelson.

No, SureStay Hotel by Best Western Bardstown General Nelson doesn't have a gym.

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