The Sebel Twin Towns receives high praise for its superb location and overall guest experience. Positioned just a street back from the beach, the hotel offers stunning coastal views and easy access to Coolangatta’s best attractions. Its proximity to the Gold Coast Airport and seamless connection to the Twin Towns Services Club enhance the convenience with guests being able to walk to shops, cafes, restaurants and entertainment venues.
Guests commend the spacious, modern and meticulously clean rooms, many of which offer beautiful ocean views. The large, comfortable beds, excellent showers and superior breakfast offerings contribute to a highly satisfying stay. The breakfast, described as delicious and varied, stands out as a highlight with an extensive buffet selection. The breakfast staff receive accolades for their friendliness and efficiency.
Dining options extend beyond breakfast with easy access to an adjoining club, various nearby restaurants and in-room amenities for private meals. Guests appreciate the delicious meals available within the club and the picturesque surroundings for evening strolls.
The Sebel Twin Towns also boasts well-maintained facilities. While the gym could benefit from updates, the swimming pools and spa receive positive feedback for their cleanliness and convenience. The immaculate state of guest rooms and common areas further underscores the hotel's commitment to cleanliness, supported by diligent housekeeping staff.
The hotel’s staff are frequently noted for their exceptional service with many reviews highlighting their friendliness, professionalism and attentiveness. Specific staff members are often mentioned for going the extra mile to ensure guest satisfaction.
Guest feedback on free wifi was mixed with some experiencing connectivity issues, while others found it satisfactory. The simplicity of accessing ample, secure and free parking adds to the overall stress-free experience.
For families, the hotel offers a highly accommodating environment. Spacious rooms, family-friendly amenities like a toddler pool and a central location make it a perfect choice for family vacations. The welcoming atmosphere and helpful staff contribute to a supportive and enjoyable stay.
Overall, The Sebel Twin Towns is widely appreciated for its prime location, comfortable rooms, excellent service and comprehensive amenities, making it an ideal base for exploring Coolangatta and enjoying a memorable beachside holiday.
19th Avenue on the Beach enjoys a prime location right on the beachfront, offering breathtaking ocean views that captivate guests from the moment they arrive, particularly from the higher floors. Conveniently close to local amenities, surf clubs and transportation, the hotel also allows easy and direct access to the beach, enhancing the overall guest experience.
The spacious and fully-equipped apartments are ideal for families, providing ample comfort and stunning views. However, while some areas have been renovated, many guests feel the rooms are dated with some reports of uncleanliness and maintenance issues like mold and outdated appliances. Despite this, the apartments' size and beachfront views are consistently praised.
Cleanliness and upkeep are recurring concerns among guests with reports of dirty showers, grout, washing machines and carpets. Some areas are in need of significant maintenance, indicating room for improvement in these aspects.
The exceptional staff at 19th Avenue on the Beach significantly enhances the guest experience. Team members, such as Dion and Nikki, receive special mention for their friendliness, helpfulness and efficiency, contributing positively to the overall stay.
The hotel's facilities, particularly the indoor heated pool, spa, steam room and sauna, are highly appreciated by guests. These amenities provide relaxation and enjoyment, especially during winter. The pool area, which includes BBQ facilities, is ideal for social gatherings, although some guests mention issues with excessive chlorine and dated lounge chairs.
The standout feature remains the seamless and unparalleled access to the beach, a prized and frequently praised aspect of the hotel. Guests enjoy the direct ocean views and the convenience of walking to nearby restaurants and attractions, further enriched by a range of leisure options including a gym, games room and tennis courts.
While the reviews on the beds are mixed with some guests finding them very comfortable and others describing them as hard or uncomfortable, the overall impression of 19th Avenue on the Beach remains positive. The fantastic location, friendly staff and range of facilities make it a notable choice for a beachside getaway.