Info
Summary of reviewsN&Z Hotels, located in the suburban town of Trappes near Paris, offers guests a convenient location with easy access to the city via an hour's train ride, thanks to its proximity to a train station. The calm atmosphere away from the city's bustle provides a tranquil setting for visitors, although improvements could be made in the arrival experience and signage for enhanced guest satisfaction.
Guests appreciate the hotel rooms for their spaciousness, cleanliness, and warmth, creating a cozy and comfortable environment for relaxation. The essential amenities and consistently clean shared bathrooms contribute positively to the overall experience. The standout feature often mentioned is the staff's dedication to service, notably characterized by the warm hospitality of a staff member with striking green eyes, elevating the stay with their congenial service.
Despite mixed opinions about cleanliness, guests generally commend the hotel's indoor conditions, particularly the well-maintained bedding and clean shared bathrooms. The internal ambiance is quiet and conducive to unwinding, although issues such as unkempt toilets, showers, unpleasant odors, and privacy concerns due to unauthorized access by cleaning staff indicate areas requiring improvement. Exterior cleanliness also needs attention, as the presence of glass shards and graffiti detracts from the otherwise positive indoor upkeep.
The staff at N&Z Hotels consistently receive high praise for exceptional hospitality and warmth, contributing significantly to a welcoming atmosphere. The reception is noted for its cheerful and friendly vibe, often attributed to an always-smiling receptionist, and the hotel's manager is recognized for their kindness and helpfulness. The top-notch service is characterized by competence and availability, ensuring guests feel well-cared for throughout their stay. Overall, N&Z Hotels excels in creating a comfortable and serene environment through a team committed to guest satisfaction and personalized interactions.
Show moreRead review summaries for all categories
Categories
