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Summary of reviewsOverall, the Britannia Hotel Bolton presents a mixed yet largely positive experience for its guests. The hotel’s prime location is frequently applauded, offering easy access to local venues, such as the University of Bolton Stadium and ensuring convenient travel thanks to its proximity to the M61 motorway. The serene setting, surrounded by green fields and ample parking facilities, adds to its appeal, particularly for business travelers seeking a peaceful environment. Although some guests noted its distance from Bolton's main hubs, the excellent road links and accessible amenities generally garnered favorable feedback.
Breakfast at the hotel received varied reviews. Many guests praised the quality and variety of the cooked breakfast, describing it as excellent and well-portioned. However, issues such as high costs, early closing hours and inconsistencies in food temperature and service detracted from the overall dining experience. Dinner services faced more criticism due to the limited menu, frequent restaurant closures and lack of evening options, forcing guests to seek alternatives offsite. While occasional positive remarks highlighted certain dishes, the general dissatisfaction with dining options was a notable concern.
The rooms were generally described as spacious and clean with comfortable beds, but numerous reviews called for significant refurbishment. Issues such as outdated decor, stained materials and occasional cleanliness lapses were common, although the friendly staff and large free car parks received appreciation. Guest feedback on cleanliness varied with some finding the hotel tidy and comfortable while others cited specific issues like dirty towels and poorly maintained fixtures.
The staff at Britannia Hotel Bolton were widely regarded as a positive aspect, noted for their friendliness, politeness and accommodating nature. While a few guests experienced less favorable interactions, the majority praised the helpful and efficient staff, particularly at the reception.
Wi-Fi services at the hotel faced consistent criticism due to the additional cost and frequent connectivity issues. While some managed to resolve minor problems, the overall dissatisfaction with the internet service was a recurring theme, impacting those needing reliable access.
Family accommodations received both positive and negative feedback. While the hotel was considered good value for families, operational challenges and safety concerns were noted, indicating room for improvement in creating a family-friendly environment.
Despite mixed reviews on bed comfort, many guests found them satisfactory, enjoying a restful sleep. However, complaints about uncomfortable and worn-out mattresses were also common.
In summary, the Britannia Hotel Bolton provides a convenient and reasonably priced option for budget-conscious travelers. While it aligns with the expectations of a three-star hotel, offering satisfactory service and basic amenities, the need for refurbishment and improvements in dining and cleanliness are evident. Most guests appreciated the value for money, making it a popular choice for those seeking a simple, no-frills stay. Show more
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Categories
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Cheap Hotel
Accessible Hotel
3-Star Hotel
Room Types
Double RoomA TV, tea and coffee making facilities and an en suite bathroom are included in this room.
Twin RoomA TV, tea and coffee making facilities and an en suite bathroom are included in this room.
Single RoomA TV, tea and coffee making facilities and an en suite bathroom are included in this room.
Superior Double RoomThe double room offers a tea and coffee maker, a seating area, as well as a private bathroom boasting a bath and a shower. This double room has a carpeted floor, heating and a TV. The unit has 1 bed.
Family RoomThe family room features a tea and coffee maker, a seating area, as well as a private bathroom boasting a bath and a shower. This family room has a carpeted floor, heating and a TV. The unit has 2 beds.
Guest Reviews
6.1
Rated
Location
The Britannia Hotel Bolton has received favorable feedback regarding its location, frequently highlighted as a key advantage. Many guests found the hotel ideally situated, whether they were visiting friends, attending events at the University of Bolton Stadium or participating in local competitions like the Ironman UK. The hotel’s proximity to the M61 motorway ensures easy accessibility, making it a convenient choice for travelers heading to or from Scotland, as well as for those commuting into Bolton and Manchester.
The setting of the hotel, described as quiet and surrounded by green fields, offers a peaceful retreat away from busy traffic and urban noise. A significant number of reviewers appreciated the ample and secure parking, further enhancing its convenience for those traveling by car.
For business travelers, the location was often deemed perfect due to its ease of access and quiet environment, making it conducive for both work and rest. Several reviews also noted the proximity to local public transport networks, pubs, restaurants and essential amenities, thus catering to a variety of needs.
While some guests remarked on the hotel's distance from the main areas of Bolton, the general consensus leaned towards the positive, drawing attention to the excellent road links and convenient access to various directions. For many, the combination of a strategic location, reasonable pricing and friendly staff made the Britannia Hotel Bolton an attractive option for their stays.
Breakfast
The breakfast experience at Britannia Hotel Bolton has garnered mixed feedback from guests. Positively, many guests found the breakfast to be of good quality with some describing it as excellent, fantastic or superb, appreciating the variety and portion sizes. The cooked breakfast frequently received praise with some guests rating it extremely high.
However, other aspects of the breakfast service were less well-received. A common complaint was the cost with several guests finding it overly expensive for what was offered. Some were disappointed with the early end time and limited breakfast hours, feeling it was inconvenient for their schedules.
Negatively, many guests noted issues with food temperature, describing items as cold or overcooked. There were also several instances of poor food quality with specifics such as stale cereals and rubbery eggs being mentioned. Service inconsistencies, such as a lack of utensils or items not being restocked, were also noted.
Overall, while some guests enjoyed the breakfast and found it to be a good value, others felt it fell short of expectations due to high prices, temperature issues and inconsistent service quality.
Dinner
The Britannia Hotel Bolton's dining experience appears to be inconsistent with many guests highlighting significant shortcomings. While some visitors enjoyed their meals, finding dishes like mac and cheese well-prepared and praising the vegetarian options for variety, these positive remarks seem to be outliers. A recurrent criticism across reviews is the frequent unavailability of evening meals and the limited menu when the restaurant is operational. Many guests had to seek food offsite or rely on takeaways, as the restaurant was often closed in the evenings, especially on Sundays and due to refurbishment.
Guests noted the lack of variety and vegetarian options with some describing the food as overcooked, tasteless and overpriced. Furthermore, service-related issues were mentioned, such as the restaurant and bar closing early and the absence of room service, leaving guests without options for food and drinks late in the evening.
Overall, while some guests appreciated the good value for money on certain meals, the consistent closure of dining facilities, limited meal choices and variable food quality have left many visitors disappointed with the hotel's dining services. The recurring theme of needing to find alternative food sources significantly detracted from the overall guest experience at the Britannia Hotel Bolton.
Rooms
The guest reviews of the Britannia Hotel Bolton provide a mixed picture of the hotel's rooms. On the positive side, the rooms are frequently described as clean and spacious with some guests finding the beds to be particularly comfortable. Many reviewers appreciated the room size, modern amenities and that each room had necessary facilities. Guests also noted the availability of large free car parks and the courteous service provided by the staff.
However, the overarching theme from the reviews highlights that the rooms are in serious need of refurbishment. Numerous guests mentioned that the decor is outdated and shabby with some rooms looking like they belong to a bygone era. There are recurring complaints about stained walls, carpets and curtains and several guests found the cleanliness standards lacking, citing issues like hair in the bathtub, dirty cups and unclean sheets. The furniture is often described as old and worn with some fixtures being broken or malfunctioning.
A number of guests were also disappointed by the misleading photos on booking websites, which did not accurately reflect the actual condition of the rooms. Additionally, there were complaints about unreliable electronic door cards, lack of Wi-Fi in rooms and rooms smelling of smoke or dampness. Some found the room temperature management unsatisfactory with either rooms being too cold or too hot.
In summary, while some aspects of the rooms at Britannia Hotel Bolton are praised for comfort and size, the prevalent need for extensive updates and consistent cleanliness overshadows these positives. Potential guests may want to manage their expectations accordingly regarding the room conditions.
Beds
The reviews of the beds at Britannia Hotel Bolton reveal a mixed experience for guests. A number of guests highlighted the beds as comfortable and praised the hotel for providing clean and comfy bedding. Phrases like "comfortable and clean," "comfy bed," and "comfortable bed" were echoed throughout several reviews, suggesting that some visitors had a pleasant night's sleep. Additional positive comments noted the beds were "very comfy" and "super comfortable," indicating that there were instances of satisfaction among the guests.
However, a significant portion of feedback indicates dissatisfaction with bed comfort and quality. There were many mentions of uncomfortable experiences with terms such as "uncomfortable," "hard mattress," "springs dug into your back," and "lumpy mattress" frequently appearing. Some guests found the beds to be too small or in poor condition with comments about "thin mattresses," "cheap mattresses," "mattress worn out," and "beds were about to break any minute." Issues with bed cleanliness and wear and tear, such as "bed was dirty," "bed sheets ripped," and "threadbare bed linen," were highlighted as well.
Therefore, while many guests had a restful experience with comfortable beds, a notable portion encountered significant issues with bed size, comfort and overall condition, impacting their stay negatively.
Cleanliness
Guest reviews regarding the cleanliness of the Britannia Hotel Bolton paint a mixed picture. Positively, many guests found their rooms to be clean, tidy and comfortable, noting that both the rooms and beds were often spotless. Several reviews also highlighted clean hallways, communal areas and bathrooms, maintaining a basic level of hygiene. The friendly and helpful staff further contributed to a generally positive experience.
However, there were numerous reports of issues that overshadowed these positives. Many guests described rooms and facilities as dated and some even mentioned specific cleanliness concerns like dirty towels, stained carpets and moldy bathrooms. Some areas were reported as having strange smells, dust and even evidence of pests like spider webs and moths. Periodic maintenance and cleaning lapses were frequently cited, remarking on dirty marks on walls, unclean floors and poorly maintained fixtures.
In summary, while some guests felt the hotel provided clean and comfortable accommodations, consistent negative feedback highlighted the need for significant refurbishments and better attention to detailed cleanliness to improve the overall guest experience.
Staff
The staff at Britannia Hotel Bolton received a wide spectrum of reviews. On the positive side, many guests found the staff to be friendly, polite and helpful. Several guests specifically mentioned that the staff were welcoming, cheerful and accommodating, contributing to a pleasant stay. The reception staff seemed to gather particular praise for their efficiency and friendliness; they were often described as knowledgeable and attentive. Many reviewers also appreciated the excellent customer service, acknowledging that the staff made every effort to assist with their requests.
However, there were also some mentions of less favorable experiences. Some guests found the staff to be unhelpful, rude or unfriendly. A few reviews pointed out that certain team members seemed uninterested or abrupt, particularly during check-in or late-night hours. Another issue raised was the inconsistency in the level of service with a few guests noting that not all staff exhibited the same positive attitude.
Despite the occasional negative remarks, the predominant sentiment towards the hotel staff was largely positive with most guests highlighting their friendliness and professional conduct.
Wi-Fi
Guest reviews of the Wi-Fi at Britannia Hotel Bolton suggest several consistent issues. The primary concern is that Wi-Fi is not included in the room rate and requires a daily fee of £7, which many found unreasonable. Moreover, the paid Wi-Fi often did not work well with frequent connectivity problems and poor signal strength. Some guests mentioned that free Wi-Fi is available in common areas like the lounge or bar, but it was often unreliable and did not reach the rooms.
Numerous guests experienced difficulties connecting to the internet, citing issues like receiving passwords that didn't work and the Wi-Fi only being accessible in specific spots within the room, such as near the window or door. Many found the intermittent and slow service frustrating, inadequately supporting business needs or general browsing.
On a positive note, some guests did report that small issues with the internet were resolved and a few mentioned that Wi-Fi worked well in certain rooms. Also, the staff received positive feedback for being lovely and accommodating.
Overall, while the hotel may offer Wi-Fi services, they are not included in the room rate and tend to suffer from various performance issues, making them a significant drawback for guests needing reliable internet access.
Family
Guest feedback for activities and amenities targeting kids at Britannia Hotel Bolton is mixed. While some reviews highlight good value for families with children, noting affordable costs and comfortable beds, other comments reflect less favorable experiences. Reports indicate that family rooms are available and can accommodate larger groups, which can be beneficial for gatherings or occasions like funerals. However, issues have arisen regarding the suitability and safety of the environment for kids with some guests pointing out noisy surroundings and potential dangers. Operational challenges, such as prolonged check-in times and disruptions due to coach parties, have also been noted, suggesting room for improvement in ensuring a seamless experience for families.
3 Star
Britannia Hotel Bolton offers a comfortable enough stay for those looking for a simple, overnight visit without breakfast, at a very good value for money. While it is acknowledged that the hotel feels dated and some facilities are in need of repair, it generally aligns with the standards expected of a three-star establishment.
Guests appreciated the convenient location, particularly for coach trips and parties. The economic cost and reasonable pricing make it a popular choice among budget-conscious travelers with many remarking on the great value for money. The rooms, though basic, are comfortable and the hotel has a commendable range of facilities. However, some guests experienced minor issues such as non-functional TVs, no phone in the room and the bar being closed.
The hotel's decor and facilities appear to be showing their age, but they still serve their purpose. While not all rooms have been refurbished, the overall setting is on par with other three-star hotels. The majority of guests found the value for money to be a considerable perk, despite some comments on the pricing being excessive for the level of service offered.
In summary, Britannia Hotel Bolton might not boast cutting-edge amenities or luxury, but it provides a reasonably priced, satisfactory experience for the three-star segment, living up to the expectations of many visitors.
Business
Britannia Hotel Bolton offers a mixed experience for business travelers. The hotel is considered ideal for a business trip due to its convenient location, especially for those with ties in Bolton. Free Wi-Fi is available, but the quality of the internet connection has been reported as unreliable, which could be problematic for those relying on it for work. The facilities are somewhat dated, evoking a sense of the 1970s and parts of the car park require maintenance.
Rooms are noted to be simple and clean, providing good value for money with competitive pricing. However, opinions on the room rates are varied with some guests feeling they received value for what they paid while others found the rates expensive. Grant, a staff member, receives praise for his helpfulness, particularly for going above and beyond to assist with business needs in the early morning hours.
Overall, while the hotel may suffice for an overnight working stay or for contractors, the inconsistent internet service might be a deterrent for business travelers who need reliable connectivity.
Accessible
The Britannia Hotel Bolton presents mixed experiences for guests with disabilities regarding accessibility. On the positive side, the hotel provided ground floor rooms upon request, making it more convenient for disabled guests. Some found the location accessible and appreciated the low cost and secure off-road parking. There were also mentions of big bathrooms that allowed easy movement for wheelchair users.
However, several issues were noted that impacted the overall accessibility. Many guests reported that the lifts were often not working, which posed a significant problem for those who rely on them. There were complaints about the lack of facilities in designated handicapped rooms, such as the absence of walk-in showers or wet rooms, which are essential for wheelchair users. The layout of some rooms, such as having showers over baths at the end of long corridors, was also criticized.
Additionally, there were various smaller issues such as the side entrances being inaccessible to service dogs, patchy mobile reception and problems with key cards. There were also instances where guests could not book in at the front desk, faced difficulties with taxi services from the station and found no EV chargers on-site.
While the staff made efforts to respond to requests and accommodate needs, the overall outdated infrastructure and several noted inconveniences suggest that the hotel may need to make significant improvements to meet the accessibility needs effectively for all guests.
Dog Friendly
Britannia Hotel Bolton provides a range of dog-friendly amenities that are generally appreciated by pet owners. The hotel allows dogs in rooms and public areas, making it a convenient option for those traveling with pets. Guests have noted that the staff are particularly helpful and friendly towards dogs, enhancing the experience of staying with a pet.
The hotel features a decent area for walking dogs, which adds to its pet-friendly appeal. However, there are some additional charges presented at check-in, accompanied by an agreement for accommodating pets, which guests should be aware of.
Despite being pet-friendly, some reviews indicate that guests with pets are often placed in the most dated rooms, located near high-traffic areas such as the laundry room. Additionally, it is important to note that pets cannot be left unattended in the rooms.
While there are positive remarks about the overall pet-friendly environment, some guests have mentioned cleanliness issues, including unpleasant smells and stains in the rooms designated for pets. There were also reports of noise disturbances from other pets during the night.
Overall, Britannia Hotel Bolton is acknowledged as a convenient option for those who wish to bring their pets, although there are areas for improvement, particularly regarding room conditions and noise levels.
No, Britannia Hotel Bolton doesn't have any pool.
No, a spa isn't available at Britannia Hotel Bolton.
Yes, Britannia Hotel Bolton welcomes dogs.
No, parking facilities aren't available at Britannia Hotel Bolton.