If you're looking for a hotel with exceptional service, look no further than Encore Boston Harbor. The staff go out of their way to make sure guests feel welcomed and happy to be there. With fabulous front desk staff, attentive doormen and accommodating concierge services, you'll feel right at home. The facilities are top-notch, the restaurants are on point and the turn down service is excellent. The rooms are very clean and the cleaning staff is friendly and helpful. From welcoming check-in to friendly and helpful staff throughout your stay, the service is exceptional. There were only a handful of negative reviews for staff, but otherwise, everyone on the staff is personable and professional. Special shoutouts to Julia B. at reception and Mark at the concierge desk for their exceptional service. Overall, we cannot find a single fault with the staff at Encore Boston Harbor - they truly make your stay a charming experience.