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Summary of reviewsHotel Indigo Boston Garden by IHG, enjoys high praise primarily for its excellent location and overall guest experience. Situated across from TD Garden, it offers unparalleled convenience for event-goers and easy access to downtown attractions such as Quincy Market, the North End and the Freedom Trail. Guests appreciate the quiet neighborhood, proximity to North Station and an array of nearby dining options, which make it an ideal choice for exploring Boston.
As for the accommodations, the hotel is frequently described as clean, spacious and comfortable. The modern and stylish décor, alongside large and cozy beds, ensures a pleasant stay. While a few guests have noted quirks in room layouts and occasional temperature issues, the overall sentiment remains highly positive. Cleanliness is consistently highlighted, as rooms are well-maintained and contribute to a welcoming atmosphere.
The staff at Hotel Indigo Boston Garden receives exceptional commendations for their friendliness and helpfulness, significantly enhancing the guest experience. The team is noted for being accommodating and consistently polite with many interactions marked by warm hospitality. This level of service leaves a strong positive impression on guests.
Though the breakfast offerings receive mixed reviews, many appreciate the quality and variety, especially when it comes as a complimentary option. However, some guests find the breakfast expensive and the selection limited. Diners looking for more elaborate or cost-effective breakfast options might consider venturing out.
Valet parking, albeit convenient, is costly at $62 per night. While the service is generally efficient, some guests have experienced disorganization and longer wait times during peak hours. Despite these drawbacks, the valet staff is frequently praised for their attentiveness.
Overall, Hotel Indigo Boston Garden stands out for its prime location, cleanliness, modern comfort and exceptional staff service. While there are minor areas for improvement in breakfast offerings and parking logistics, the hotel's strengths make it a highly recommended choice for visitors to Boston. Show more
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Hotel near Nightlife Spots
Located near TD Garden, Hotel Indigo Boston Garden provides convenient access to bars and restaurants around the North End and downtown areas.
4-Star Hotel
Hotel Indigo Boston Garden offers a stylish stay near TD Garden and other attractions. It provides a unique and boutique hotel experience.
Luxury Hotel
Hotel near Golf Courses
Hotel for Honeymoon
Family Friendly Hotel
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Romantic Hotel
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Room Types
Standard RoomBed type preference cannot be guaranteed as it will be allocated upon arrival based on availability.
One-Bedroom King SuiteThis suite features a work desk, refrigerator, and separate living area with sofa bed.
Standard Queen RoomIncludes free Wi-Fi and a 32-inch flat-screen TV.
Queen Suite with Two Queen BedsThis suite features a work desk, refrigerator, and separate living area with sofa bed.
Standard King RoomIncludes free Wi-Fi and a 32-inch flat-screen TV.
Queen SuiteThis room includes a sofa bed, flat screen TV and cable channels.
King Room - Hearing Accessible - Roll-in ShowerThis air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.
Queen Room with Transfer Shower - Communications AccessibleThe spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a shower and a hairdryer. The double room provides a wardrobe, a carpeted floor, heating, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
Standard Room with Two Queen BedsThe spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a hairdryer. The unit has 2 beds.
Premium King Room with BarProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a tea and coffee maker, a seating area and a wardrobe. The unit offers 1 bed.
Premium Queen Room with Two Queen Beds and BarFeaturing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a seating area and a wardrobe. The unit has 2 beds.
Guest Reviews
8.2
Very Good
Location
Hotel Indigo Boston Garden by IHG, is lauded primarily for its superb location. Situated right across the street from TD Garden, it offers unparalleled convenience for attending events or games. Guests appreciate the close proximity to various downtown attractions, including Quincy Market, the North End and the Freedom Trail. The neighborhood is noted for its low street noise, making it a quiet spot despite its central position.
This hotel's prime location allows for easy access to Boston's North Station and a myriad of dining options, making it an ideal choice for exploring the city on foot. The nearby bars and restaurants add to the appeal, providing ample opportunities for guests to enjoy Boston's vibrant social scene.
Travelers frequently highlight the hotel's cleanliness and comfort, matching the high quality of its amenities. Additionally, the staff receives accolades for being exceptionally friendly and helpful, contributing to a warm and welcoming stay. Overall, the combination of a prime location, clean and spacious rooms and excellent service makes Hotel Indigo Boston Garden a highly recommended choice for visitors to Boston.
Breakfast
Hotel Indigo Boston Garden receives a mixed bag of reviews regarding its breakfast offerings. Many guests appreciate the quality and find the breakfast delicious, especially when it's complimentary. Those who received breakfast vouchers noted the value and above-average selection compared to typical continental breakfasts. Positive reviews highlight the excellence of the breakfast staff and the good à la carte options.
However, there are several recurring criticisms. Breakfast is often described as expensive and the selection can seem limited with only a few course options available. Freshness and quality of the food don't always meet expectations, particularly when it comes to fruit and other items. Some guests experienced long waiting times and misinformation about what is included in the complimentary breakfast.
The location of the hotel is praised for its convenience, but diners wishing for a more elaborate or cost-effective breakfast might find the offerings somewhat wanting. For those who stay longer, the limited menu could become repetitive. Ultimately, the breakfast receives a mixed review with some guests delighted by their experience and others suggesting dining elsewhere.
Rooms
Hotel Indigo Boston Garden by IHG, offers a welcoming blend of modern design and strategic location. Many guests praise the rooms for being clean, spacious and comfortable with some highlighting the large bathrooms and ample space suitable for families. Beds are often described as big and cozy, ensuring a restful sleep. Additionally, the hotel's proximity to TD Garden and Quincy Market stands out as a convenient feature.
While the room decor receives admiration for its modern and attractive style, there are occasional mentions of smaller room sizes, especially for those staying in the heart of downtown Boston. Some rooms have quirky layouts and a few guests observed issues with room temperature being too warm. Despite these minor drawbacks, the overall sentiment leans positively with many guests appreciating the cleanliness, comfort and thoughtful design of their accommodations.
Those looking for a chic boutique experience close to key attractions will find Hotel Indigo Boston Garden a fitting choice, blending comfort and modern amenities in a prime location.
Beds
Hotel Indigo Boston Garden by IHG, has received mixed reviews regarding its beds. The general consensus is that the standard beds are quite comfortable with multiple guests praising the super soft and large beds, complemented by excellent pillows. Those occupying rooms with queen-size beds found them adequately comfortable, particularly for couples sharing a bed.
However, the hotel's sofa beds did not fare as well. Numerous guests mentioned that these were very uncomfortable with springy and thin mattresses that led to an unpleasant sleeping experience. Additionally, some guests found the standard beds to be overly hard, describing them as "hard as a rock," and noted that the experience could be improved with softer mattresses.
Despite these concerns, the rooms themselves were spacious enough to comfortably accommodate larger groups, including families with teenagers. Overall, while the standard beds at Hotel Indigo Boston Garden are generally well-received, some room for improvement remains, particularly with the sofa beds and mattress firmness.
Cleanliness
Hotel Indigo Boston Garden by IHG, receives high marks for its overall cleanliness with numerous guests praising the hotel as exceptionally clean and well-maintained. Guests frequently note the modern and stylish décor, emphasizing the hotel's fresh and contemporary atmosphere. The rooms are consistently described as spacious, comfortable and impeccably clean, contributing to a positive overall experience.
While the majority of reviews highlight the hotel's superb cleanliness and friendly staff, a few mention minor issues such as hair in the shower, old carpets and occasional lapses in cleaning detail. However, these seem to be exceptions rather than the norm. Guests appreciate the hotel's quiet environment despite its central location close to TF Garden, making it a convenient choice for travelers seeking both peaceful and accessible accommodations.
In summary, Hotel Indigo Boston Garden stands out for its modernity, comfort and excellent cleaning standards, providing guests with a welcoming and pleasant stay. Although not without minor imperfections, the hotel's commitment to cleanliness and guest service leaves a strong positive impression overall.
Staff
Hotel Indigo Boston Garden by IHG, is exceptionally praised for its staff. Guests consistently highlight the friendliness, helpfulness and accommodating nature of the team. From the front desk to doormen, every interaction is marked by a warm and welcoming atmosphere. Employees, including the front desk personnel and manager Sean, make a positive impression with their polite and prompt responses. Visitors appreciate how staff members go beyond basic tasks, offering assistance with luggage, opening doors and providing directions. The hospitality extends across all areas with guests noting the excellent customer service and support at all times. The personnel are regularly described as great, fantastic and amazing, contributing significantly to the overall positive experience at the hotel. Additionally, the convenient location and cleanliness further enhance guest satisfaction, making Hotel Indigo Boston Garden a commendable choice for travelers.
Parking
Hotel Indigo Boston Garden offers valet parking, which proves highly convenient in a city where parking can be challenging. Guests appreciate the simplicity of the valet service and have found the attendants to be very attentive and helpful, making it an attractive option despite the high cost. Valet parking allows guests to explore the city easily, from the waterfront to Fenway Park with in-and-out privileges enhancing the experience.
However, the high cost of $62 per night for valet parking can be a point of concern with no alternative parking options available nearby. Some guests have experienced issues with unorganized service and long wait times during peak hours, such as checkout. While most find the valet staff efficient and commend their efforts, there have been occasional lapses in service quality, including instances of rudeness and mishandling of personal belongings.
No, Hotel Indigo Boston Garden by IHG doesn't have any pool.
No, a spa isn't available at Hotel Indigo Boston Garden by IHG.
Yes, Hotel Indigo Boston Garden by IHG welcomes dogs.
Yes, parking facilities are available at Hotel Indigo Boston Garden by IHG.