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Summary of reviewsCasas Novas Countryside Hotel Spa & Events, situated in a tranquil village near Chaves, offers a serene retreat perfect for those seeking to escape the hustle and bustle. Nestled in beautiful surroundings with breathtaking views of the Portuguese countryside, this 18th-century mansion combines rural charm with modern amenities. The hotel's location, though secluded, remains accessible and serves as an excellent base for exploring nearby attractions such as Chaves, Boticas and Vidago.
Guests frequently commend the hotel's exceptional gardens, scenic landscape and the overall peaceful environment, making it a prime spot for nature enthusiasts. The breakfast receives mostly positive reviews, highlighted by fresh products and diverse options, despite occasional critiques on variety and quality under certain conditions. The dining experience, especially dinner, is well-appreciated for its tasteful and well-prepared meals, balancing regional flavors with international options, although some guests note limited choices for longer stays and occasional waiting times.
The rooms are broadly praised for their spaciousness, cleanliness and comfortable beds. Many include balconies or terraces that offer serene countryside views, enhancing the peaceful ambiance. However, issues like poor lighting and minor maintenance in certain rooms have been reported. Despite these, the rooms' comfort and aesthetic appeal are significant positives.
Cleanliness is a high point with the hotel maintaining an immaculate environment from rooms to common areas, though the spa area and breakfast service could see improvements in tidiness and supervision. The staff's friendliness and professionalism significantly enhance the guest experience, although there are mentions of occasional staffing shortages affecting service efficiency.
The free Wi-Fi receives mixed reviews with some guests experiencing poor connectivity in their rooms. The spa facilities are well-received, offering a variety of amenities like pools, sauna and jacuzzi, but need better maintenance and supervision. The gym and fitness offerings also receive mixed feedback with some positives on the equipment and environment.
The pool facilities, both indoor and outdoor, are a highlight, appreciated for their maintenance and pleasant atmosphere, albeit with concerns about chlorine levels and occasional crowding. The hotel's family-friendly amenities, including spacious rooms and welcoming atmosphere, make it a great choice for family getaways, despite some limitations in activities for children.
Overall, Casas Novas Countryside Hotel Spa & Events provides a unique and tranquil experience, enriched by its scenic beauty, comfortable accommodations and dedicated staff, making it a commendable choice for a relaxing countryside retreat.
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