Holiday Inn Franklin - Cool Springs by IHG
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Summary of reviewsThe Holiday Inn Franklin - Cool Springs by IHG is a favored destination praised for its excellent location, making it an ideal choice for both business and leisure travelers. Situated conveniently near a variety of restaurants, shops, and essential services, guests find it easy to access what they need while enjoying a peaceful environment. The hotel's proximity to the interstate allows for quick trips to Nashville, further enhancing its strategic appeal.
Guests frequently commend the quality and variety of the hotel's breakfast offerings, describing the experience as fulfilling and elegant, with a wide array of options and attentive service. The professional and friendly staff managing breakfast contribute significantly to its positive reception, despite occasional confusion over breakfast charges.
The rooms are often highlighted for their cleanliness, spaciousness, and comfortable beds, ensuring a restful stay. The quiet ambiance of the rooms facilitates a peaceful retreat, complemented by the hotel's updated interiors and easy parking. While some guests note minor design issues or older furnishings, the overall positive experience outweighs these concerns.
Cleanliness is a standout feature of the Holiday Inn Franklin - Cool Springs by IHG, with guests frequently appreciating the well-maintained facilities and spotless rooms. The hotel's staff are consistently praised for their friendliness and helpfulness, offering a warm and welcoming atmosphere that enhances the guest experience. Any issues, such as WiFi connectivity, are addressed with attentive service.
Comfortable beds and clean, cozy rooms further contribute to a delightful stay, with most guests enjoying restful nights. The combination of a convenient location, exceptional service, and comfortable accommodations makes the Holiday Inn Franklin - Cool Springs by IHG a popular choice, leaving guests eager to return.
Categories
Guests frequently commend the quality and variety of the hotel's breakfast offerings, describing the experience as fulfilling and elegant, with a wide array of options and attentive service. The professional and friendly staff managing breakfast contribute significantly to its positive reception, despite occasional confusion over breakfast charges.
The rooms are often highlighted for their cleanliness, spaciousness, and comfortable beds, ensuring a restful stay. The quiet ambiance of the rooms facilitates a peaceful retreat, complemented by the hotel's updated interiors and easy parking. While some guests note minor design issues or older furnishings, the overall positive experience outweighs these concerns.
Cleanliness is a standout feature of the Holiday Inn Franklin - Cool Springs by IHG, with guests frequently appreciating the well-maintained facilities and spotless rooms. The hotel's staff are consistently praised for their friendliness and helpfulness, offering a warm and welcoming atmosphere that enhances the guest experience. Any issues, such as WiFi connectivity, are addressed with attentive service.
Comfortable beds and clean, cozy rooms further contribute to a delightful stay, with most guests enjoying restful nights. The combination of a convenient location, exceptional service, and comfortable accommodations makes the Holiday Inn Franklin - Cool Springs by IHG a popular choice, leaving guests eager to return.
Hotel Taking Steps Towards Sustainability
As an IHG property, it participates in the IHG Green Engage system, a comprehensive program designed to help hotels manage and reduce their environmental impact through energy, water, and waste reduction.
Business Hotel
This hotel offers meeting spaces and business services, catering to corporate events and meetings. Its location provides easy access to businesses in the Cool Springs area.
Accessible Hotel
Holiday Inn Franklin - Cool Springs is listed as Accessibility-Friendly and has ADA Accessible Rooms with features like a 36" door, roll-in shower, shower grab bars, and a portable shower seat. Accessible amenities include accessible self-parking for cars and vans, front desk, guest room doorways, pool, public entrance, and accessible routes to various areas.
3-Star Hotel
This hotel offers comfortable accommodations and a range of amenities suitable for both business and leisure travelers. It is recognized for its quality and convenient location.
Hotel with EV Charging Stations
Hotel for Honeymoon
Dog Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Gym
Hotel with Outdoor Pool
Guest Reviews
The Holiday Inn Franklin - Cool Springs by IHG is highly praised for its excellent location, providing guests with the perfect combination of convenience and tranquility. Situated near a variety of restaurants, shops, and essential services like gas stations and malls, visitors find everything they need within a short distance. The proximity to the interstate and a quick drive to Nashville adds to its appeal, making it a strategic choice for both business and leisure travelers. Despite its accessibility, the hotel is set in a quiet and safe area, offering a peaceful retreat away from the hustle and bustle of the city. Guests appreciate the friendly and accommodating staff, as well as the clean and comfortable facilities, which include a modern gym. Its location makes it an ideal spot for those attending events in the nearby Cool Springs area or exploring the vibrant surroundings of southern Nashville.
The breakfast experience at the Holiday Inn Franklin - Cool Springs is frequently praised for its quality and variety. Guests have highlighted the hot and ready meals, describing the breakfast as very good, outstanding, and phenomenal. With an array of options including scrambled eggs, turkey sausage patties, bacon, biscuits with thick gravy, yogurt, fruit, and pastries, it provides a fulfilling start to the day. Appreciated are the porcelain dishes and silverware, which lend a touch of elegance to the breakfast service, coupled with the presence of plenty of outlets for device charging convenience.
The staff running the breakfast service, often noted as attentive and friendly, play a significant role in enhancing the overall dining experience. The husband and wife team managing breakfast are particularly praised for their hospitality and contribution to guests' satisfaction. Even when some guests have faced confusion regarding breakfast charges, the staff's professionalism has ensured amiable resolution with complimentary vouchers. Nevertheless, some guests have mentioned disappointment due to inconsistencies with the expectation of a complimentary breakfast, contrasting with previous experiences at other Holiday Inn locations.
Despite occasional issues related to breakfast cost, the overall consensus points towards a substantial and flavorful breakfast experience, contributing positively to guests' stay.
Holiday Inn Franklin - Cool Springs by IHG offers a generally positive experience with some room features that make a stay enjoyable. Many guests appreciated the cleanliness and spaciousness of the rooms, and found the beds to be particularly comfortable, enhancing their overnight rest. The hotel staff received commendations for their professionalism and friendliness, contributing to a welcoming environment. Early check-in options added convenience, with some guests happy to find their rooms ready ahead of schedule.
The hotel's location is advantageous, providing easy access to multiple restaurants and shopping destinations. Guests often mentioned the quiet ambiance of the rooms, allowing for a peaceful stay without disturbances from outside noises. The breakfast offerings were well-received, with a good selection adding value to the stay, though some suggested arriving early for the freshest options.
Although there were some concerns about room design, such as the awkward shower layout, most guests found their rooms to be clean and well-maintained, with amenities meeting expectations. However, a few encountered issues with older furnishings and malfunctioning appliances, highlighting areas for potential improvement. Overall, the spacious rooms and comfortable beds left a positive impression, making Holiday Inn a suitable choice for travelers near Nashville.
The Holiday Inn Franklin - Cool Springs by IHG consistently delivers restful nights with its notably comfortable beds, highlighted positively across numerous guest reviews. Most guests praise the beds for being very comfortable, contributing to a peaceful and quiet stay. Many reviewers emphasize the cleanliness of the bedding and the rooms, enhancing the overall comfort and experience. While a few reviews mention that some beds might feel hard or old, the overall consensus remains favorable, with remarks on the softness and coziness of both the beds and pillows. Guests especially appreciate the combination of comfort and cleanliness, which is frequently noted as a highlight of their visit.
Holiday Inn Franklin - Cool Springs by IHG receives commendations for its exceptional cleanliness and attentive staff. Guests consistently praise the hotel for its spotless rooms and well-maintained facilities, often describing the environment as both clean and quiet. The hotel staff are frequently noted for their professionalism and friendliness, contributing a warm and welcoming atmosphere for visitors. Convenient for business travelers due to its location, the property is also marked as a safe and comfortable option. Spacious and comfortable rooms are often highlighted, with guests appreciating the updated interiors and easy parking. While the majority of feedback is overwhelmingly positive, there are occasional mentions of specific areas for improvement, such as carpet cleanliness and bathroom upkeep. However, these do not overshadow the overall perception of the hotel as a clean, well-run establishment suitable for various types of travelers.
Nestled in the charming locale of Franklin - Cool Springs, the 'Holiday Inn by IHG' offers more than just a place to rest; it promises an experience enriched by its exceptional staff. Guests consistently highlight the friendliness and helpfulness of the hotel team, reflecting a hospitable atmosphere that adds warmth to the clean and comfortable accommodations. From seamless check-ins to attentive service, each encounter with the staff, whether at the front desk or in the dining area, leaves a positive impression. Visitors also commend the knowledge and professionalism exhibited by the team, with some notable acts of kindness—such as assisting a guest's son with tying his tie—adding a personal touch to their stay. Despite a few exceptions, the overall sentiment is overwhelmingly positive, with many guests expressing their eagerness to return, thanks largely to the outstanding customer service. This attentive and accommodating hospitality enhances the hotel’s appeal, making it a favored choice for both a relaxing break and business travel.
Visitors to the Holiday Inn Franklin - Cool Springs by IHG have praised the hotel for its excellent service and accommodating staff. Despite challenges with WiFi connection, with some guests finding it difficult or impossible to connect, the staff made notable efforts to assist with any internet-related issues, ensuring guests could eventually secure a good connection. Many appreciated the hotel's strategic location, which offers a balance of convenience and tranquility, being close yet not directly adjacent to the freeway, resulting in quiet and restful nights. Overall, the combination of attentive service and a well-situated property contributed to positive and memorable guest experiences.
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Location
Breakfast
The staff running the breakfast service, often noted as attentive and friendly, play a significant role in enhancing the overall dining experience. The husband and wife team managing breakfast are particularly praised for their hospitality and contribution to guests' satisfaction. Even when some guests have faced confusion regarding breakfast charges, the staff's professionalism has ensured amiable resolution with complimentary vouchers. Nevertheless, some guests have mentioned disappointment due to inconsistencies with the expectation of a complimentary breakfast, contrasting with previous experiences at other Holiday Inn locations.
Despite occasional issues related to breakfast cost, the overall consensus points towards a substantial and flavorful breakfast experience, contributing positively to guests' stay.
Rooms
The hotel's location is advantageous, providing easy access to multiple restaurants and shopping destinations. Guests often mentioned the quiet ambiance of the rooms, allowing for a peaceful stay without disturbances from outside noises. The breakfast offerings were well-received, with a good selection adding value to the stay, though some suggested arriving early for the freshest options.
Although there were some concerns about room design, such as the awkward shower layout, most guests found their rooms to be clean and well-maintained, with amenities meeting expectations. However, a few encountered issues with older furnishings and malfunctioning appliances, highlighting areas for potential improvement. Overall, the spacious rooms and comfortable beds left a positive impression, making Holiday Inn a suitable choice for travelers near Nashville.
Beds
Cleanliness
Staff
Wi-Fi
Yes, Holiday Inn Franklin - Cool Springs by IHG has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Holiday Inn Franklin - Cool Springs by IHG.
Yes, Holiday Inn Franklin - Cool Springs by IHG welcomes dogs.
No, parking facilities aren't available at Holiday Inn Franklin - Cool Springs by IHG.
Yes, Holiday Inn Franklin - Cool Springs by IHG has a gym.
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