Citadines Prai Penang
Bukit Mertajam
5.34242100,
100.43553300
,
G-01, Menara Sentral, Jalan Juru Sentral, Bukit Mertajam
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Summary of reviewsCitadines Prai Penang is widely praised for its strategic location, which offers convenient access to a variety of dining and entertainment options, particularly for those traveling along the north-south highway. Guests appreciate the ample parking availability, cleanliness, and the spacious rooms that are well-suited for small families. Although its distance from major tourist attractions may require some travel, the hotel provides excellent value with its comfortable and well-appointed facilities.
The rooms are highlighted for their generous space and modern design, featuring fully equipped kitchens, washer/dryer units, and comfortable bedding, making it an ideal choice for families and groups. The cleanliness of the accommodations receives positive feedback, although there are occasional mentions of minor areas needing improvement. The staff are frequently commended for their friendliness and professionalism, contributing significantly to a pleasant guest experience.
While breakfast garners mixed reviews, with some guests desiring more variety and quality, the hotel's proximity to numerous local eateries provides ample alternatives. The rooftop pool is a standout feature, offering breathtaking views and a relaxing atmosphere, perfect for guests of all ages. Parking is also noted as convenient, with plenty of space and easy access to hotel facilities.
The hotel is particularly suited for family stays, offering spacious accommodations with thoughtful amenities and a cozy atmosphere. The beds and pillows are frequently lauded for their comfort, ensuring a restful night's sleep. Overall, Citadines Prai Penang provides a satisfying and comfortable stay, with its location, facilities, and exceptional staff service making it a top choice for leisure and business travelers alike.
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The rooms are highlighted for their generous space and modern design, featuring fully equipped kitchens, washer/dryer units, and comfortable bedding, making it an ideal choice for families and groups. The cleanliness of the accommodations receives positive feedback, although there are occasional mentions of minor areas needing improvement. The staff are frequently commended for their friendliness and professionalism, contributing significantly to a pleasant guest experience.
While breakfast garners mixed reviews, with some guests desiring more variety and quality, the hotel's proximity to numerous local eateries provides ample alternatives. The rooftop pool is a standout feature, offering breathtaking views and a relaxing atmosphere, perfect for guests of all ages. Parking is also noted as convenient, with plenty of space and easy access to hotel facilities.
The hotel is particularly suited for family stays, offering spacious accommodations with thoughtful amenities and a cozy atmosphere. The beds and pillows are frequently lauded for their comfort, ensuring a restful night's sleep. Overall, Citadines Prai Penang provides a satisfying and comfortable stay, with its location, facilities, and exceptional staff service making it a top choice for leisure and business travelers alike.
Dog Friendly Hotel
This hotel welcomes pets and offers amenities such as an outdoor pool and complimentary wireless internet access. It is centrally located in Bukit Mertajam, providing convenience for guests with pets.
Hotel with Swimming Pool
This 4-star aparthotel offers a year-round outdoor swimming pool and free private parking. Accommodations are fitted with a kitchenette and a flat-screen TV. It is highly rated for cleanliness and value for money.
Outdoor Pool
Hotel with Free Wi-Fi
Citadines Prai Penang provides free Wi-Fi access in all its apartments and public areas. Its apartment-style accommodations are suitable for longer stays, offering both comfort and connectivity.
Hotel with Parking
This aparthotel features free private parking on-site, including secure and covered options. Reservation is not needed for parking.
4-Star Hotel
Centrally located in Bukit Mertajam, this hotel offers convenient access to local attractions. It is known for its well-equipped rooms, excellent service, and a range of amenities suitable for both short and long stays.
Hotel with Outdoor Pool
Guests at this hotel can enjoy access to an outdoor swimming pool, an appealing amenity for leisure and recreation.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel with Gym
Guest Reviews
Citadines Prai Penang boasts a convenient and strategic location that guests frequently praise for its proximity to a plethora of dining and entertainment options. Situated near the main highway, it provides easy access for travelers, making it a perfect stop for those on a road trip traveling north to south. The area is teeming with eateries offering a variety of cuisines, including Japanese, Chinese, Korean, Malaysian, and Thai, all within walking distance from the property. Guests also appreciate the ample parking available and the overall cleanliness and spaciousness of the rooms, which are particularly well-suited for small families. However, some note the distance from major tourist attractions, which may require lengthy and costly daily commutes. Despite this, the hotel presents an excellent value with comfortable facilities, making it an attractive choice for those prioritizing convenience and local dining experiences over proximity to tourist spots.
Citadines Prai Penang offers a breakfast experience that receives mixed reviews from its guests. Many travelers find the breakfast to be basic or simple, often highlighting the limited variety and repetitive menu. Some note that the selection is more suitable for Asian guests, with a desire for more vegetarian options and improved quality and taste. Despite the criticisms, a few guests describe the breakfast as fine or satisfying, even appreciating the good quality of the food. The breakfast area tends to get crowded, which can be a downside for visitors. Fortunately, the hotel's location provides easy access to a variety of local dining options for those seeking more diversity in their morning meal. Overall, while the breakfast could benefit from some enhancements, the proximity to nearby restaurants and eateries offers guests plenty of alternatives.
Citadines Prai Penang offers guests a delightful stay, particularly noted for its spacious and clean rooms that cater well to families and groups. Visitors consistently appreciate the well-equipped facilities, including fully functioning kitchens, washer/dryer units, and comprehensive amenities like TVs and comfortable bedding, making each stay convenient and homely. The two-bedroom apartments are notably roomy, providing separate living areas and kitchens that are perfect for hosting guests or enjoying a comfortable, self-contained retreat. The décor and interior design are modern and appealing, contributing to a clean and tidy environment that exceeds guest expectations. Additionally, the property’s strategic location and impressive room size provide tremendous value, resulting in a consistently positive and satisfying experience.
Visitors to Citadines Prai Penang can expect an impressively comfortable sleeping experience, with reviews consistently highlighting the beds and pillows as major features. The bedding is frequently praised for its cushiness and comfort, ensuring a restful night's sleep akin to sleeping like a baby. Guests appreciate the superb cleanliness and quality of both the mattresses and pillows, contributing to an overall sense of relaxation and repose. Many note the spaciousness of the accommodations, which complements the plush bedding and allows for a comfortable stay, making it suitable for families and individuals alike. Overall, the hotel excels in providing a reliable level of comfort that consistently enhances the guest experience.
Citadines Prai Penang generally receives positive remarks for its cleanliness, complemented by efficient check-in processes and professional staff. Many guests highlight the immaculately clean rooms and common areas, noting that the accommodations are well-maintained and comfortable. The spacious rooms, complete with living and kitchen areas, are frequently praised for their cleanliness and modern furnishings, offering guests a cozy and pleasant environment suitable for leisure and business trips.
That said, feedback indicates some areas for improvement. While numerous guests commend the cleanliness standards, there are instances where aspects like kitchen tools, tiles, and corridors require more attention, with some reviews pointing out dust and stains on floors, towels, and bedsheets. Additionally, housekeeping services occasionally require guests to request essential items such as shampoo and body wash, which could be improved to enhance the overall experience.
Despite these occasional setbacks, the hotel seems committed to maintaining high cleanliness standards, as evidenced by comments about recent improvements. Supportive staff further contribute to the overall satisfaction, with guests expressing a willingness to return due to the clean facilities and positive hospitality experiences.
Citadines Prai Penang receives glowing praise for its exceptional staff that significantly contributes to a pleasant guest experience. Guests consistently describe the staff as friendly, accommodating, and helpful, enhancing the overall comfort of their stay. The check-in process is often highlighted as convenient and smooth, largely due to the staff's efficiency and responsiveness. Special mentions go to individuals like Mr. Siva and Nasif at reception, who make personal efforts to aid guests, ensuring their needs are met from arrival to departure.
Well-regarded are the housekeeping and kitchen teams, noted for their prompt responses and friendly demeanor. The staff’s attention to detail extends to practical concerns, such as accommodating elderly guests with designated parking spots, showcasing their thoughtful customer service approach. Despite a few incidents of room allocation errors, the overwhelming consensus underscores the helpfulness, politeness, and professionalism of the staff.
The hotel maintains a high standard of cleanliness, and its atmosphere is described as hospitable and welcoming. Guests appreciate the standard facilities, from air conditioning to generously sized shower amenities, which complement the pleasant interactions with the staff. While there are suggestions for additional training in some areas, visitors generally recommend Citadines Prai Penang for its outstanding service and the supportive, courteous team who contribute to an enjoyable and comfortable stay.
The pool at Citadines Prai Penang is a standout feature that consistently impresses guests with its clean and spacious design. Perched on the rooftop, it offers not only an impressive infinity pool experience but also breathtaking views that capture the beauty of the surrounding area. Visitors frequently highlight the panoramic vistas as a particular highlight, with many recommending an evening swim since the pool remains open until 10 pm. Families appreciate the added touch of a jacuzzi and find the pool area both enjoyable and accommodating for all ages. Although access is at times restricted due to cleaning schedules, the inviting atmosphere and stunning horizon continue to leave a lasting impression.
Citadines Prai Penang offers a convenient parking experience for guests. Visitors have noted the ample availability of parking slots, making it easy for them to park their vehicles upon arrival. The parking area is spacious and provides sufficient space compared to other hotels in the area. Guests benefit from free parking, and the lot is easily accessible, directly connecting to the hotel floors, including the lobby and rooms. Those traveling by car will find the car park well designated, giving them hassle-free access to safely park their vehicles.
While the parking on the higher floors, particularly the 5th floor, may have tight access, most guests appreciate the fact that there are plenty of parking options provided by the hotel. However, some have noted that the parking area looks a little run-down, and the building is still under construction, which may affect maintenance levels. Despite this, the combination of ample parking and convenient access contributes positively to the overall check-in and check-out experience.
For guests keen on exploring local Malay food, it is advisable to arrange additional transportation as it is required to reach nearby dining options. Nonetheless, Citadines Prai Penang ensures that parking is not an obstacle for guests wanting a stress-free stay.
Citadines Prai Penang emerges as an ideal destination for families seeking a comfortable and convenient stay. The hotel offers spacious accommodations that cater wonderfully to small families, with rooms thoughtfully designed to provide a cozy and homely atmosphere. Many of the accommodations feature separate bedrooms and living areas, enhancing the overall comfort and privacy for families, and allowing adults to unwind while kids enjoy uninterrupted cartoon time on one of the multiple TVs provided.
The apartments are not only clean but also boast all necessary amenities, facilitating ease and convenience for families, especially those who prefer the option to self-cook using the well-equipped kitchen facilities. Moreover, guests have praised the roomy layout of the 2BR Premier suites, which are perfectly tailored to accommodate families of four.
Citadines Prai Penang's strategic location near Icon City adds an extra layer of appeal, with easy access to a variety of food, drink, and dessert options – further augmenting the family-friendly atmosphere. The hotel's staff are noted for their friendliness, creating a welcoming environment and aligning with the hotel's reputation for offering reasonable prices. Despite a minor issue with a shower head, the overwhelmingly positive feedback underscores its suitability for families and couples alike, making it a delightful choice for those traveling with loved ones.
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Location
Breakfast
Rooms
Beds
Cleanliness
That said, feedback indicates some areas for improvement. While numerous guests commend the cleanliness standards, there are instances where aspects like kitchen tools, tiles, and corridors require more attention, with some reviews pointing out dust and stains on floors, towels, and bedsheets. Additionally, housekeeping services occasionally require guests to request essential items such as shampoo and body wash, which could be improved to enhance the overall experience.
Despite these occasional setbacks, the hotel seems committed to maintaining high cleanliness standards, as evidenced by comments about recent improvements. Supportive staff further contribute to the overall satisfaction, with guests expressing a willingness to return due to the clean facilities and positive hospitality experiences.
Staff
Well-regarded are the housekeeping and kitchen teams, noted for their prompt responses and friendly demeanor. The staff’s attention to detail extends to practical concerns, such as accommodating elderly guests with designated parking spots, showcasing their thoughtful customer service approach. Despite a few incidents of room allocation errors, the overwhelming consensus underscores the helpfulness, politeness, and professionalism of the staff.
The hotel maintains a high standard of cleanliness, and its atmosphere is described as hospitable and welcoming. Guests appreciate the standard facilities, from air conditioning to generously sized shower amenities, which complement the pleasant interactions with the staff. While there are suggestions for additional training in some areas, visitors generally recommend Citadines Prai Penang for its outstanding service and the supportive, courteous team who contribute to an enjoyable and comfortable stay.
Pool
Parking
While the parking on the higher floors, particularly the 5th floor, may have tight access, most guests appreciate the fact that there are plenty of parking options provided by the hotel. However, some have noted that the parking area looks a little run-down, and the building is still under construction, which may affect maintenance levels. Despite this, the combination of ample parking and convenient access contributes positively to the overall check-in and check-out experience.
For guests keen on exploring local Malay food, it is advisable to arrange additional transportation as it is required to reach nearby dining options. Nonetheless, Citadines Prai Penang ensures that parking is not an obstacle for guests wanting a stress-free stay.
Family
The apartments are not only clean but also boast all necessary amenities, facilitating ease and convenience for families, especially those who prefer the option to self-cook using the well-equipped kitchen facilities. Moreover, guests have praised the roomy layout of the 2BR Premier suites, which are perfectly tailored to accommodate families of four.
Citadines Prai Penang's strategic location near Icon City adds an extra layer of appeal, with easy access to a variety of food, drink, and dessert options – further augmenting the family-friendly atmosphere. The hotel's staff are noted for their friendliness, creating a welcoming environment and aligning with the hotel's reputation for offering reasonable prices. Despite a minor issue with a shower head, the overwhelmingly positive feedback underscores its suitability for families and couples alike, making it a delightful choice for those traveling with loved ones.
Yes, Citadines Prai Penang has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Citadines Prai Penang.
Yes, Citadines Prai Penang welcomes dogs.
Yes, parking facilities are available at Citadines Prai Penang.
Yes, Citadines Prai Penang has a gym.
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