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The Benson Hotel

Cairns , Cnr Spence & Grafton Streets (Show on Map)

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Benson Hotel in Cairns is praised for its central location and convenience for shopping, dining and exploring local attractions. While breakfast reviews are mixed, guests appreciate the comfortable and spacious rooms, some with excellent views, as well as the cleanliness of the hotel and friendly staff. The hotel has a great pool area and secure parking facilities. However, noise-sensitive guests may struggle due to the nearby nightclubs and some rooms have mould issues. The beds are described as amazing and super comfortable, making for a great night's sleep and the hotel is a good option for business travelers looking for value and excellent communication. Overall, The Benson Hotel is strongly recommended by guests for its location, amenities and friendly staff.
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Categories

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

Rooftop Pool Panoramic View Pool Outdoor Pool

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Outdoor Pool

Hotel with Panoramic View Pool

Hotel with Rooftop Pool

Room Types

Benson Bronze Queen This air-conditioned quadruple room includes a flat-screen TV with streaming services, a private bathroom as well as a balcony with city views.

Benson King Terrace Room This air-conditioned double room includes a flat-screen TV with streaming services, a private bathroom as well as a balcony with city views.

Benson Suite This air-conditioned suite includes a flat-screen TV with streaming services, a private bathroom as well as a balcony with city views.

Benson Queen Accessible This air-conditioned double room is comprised of a flat-screen TV with streaming services, a private bathroom as well as a balcony with city views.

Benson Silver King This air-conditioned double room includes a flat-screen TV with streaming services, a private bathroom as well as a balcony with city views. The unit offers 1 bed.

Benson Silver Queen This air-conditioned family room is comprised of a flat-screen TV with streaming services, a private bathroom as well as a balcony with city views. The unit has 2 beds.

Benson Gold Queen This air-conditioned family room is comprised of a flat-screen TV with streaming services, a private bathroom as well as a balcony with city views. The unit has 2 beds.

Benson Gold King This air-conditioned family room includes a flat-screen TV with streaming services, a private bathroom as well as a balcony with city views. The unit offers 1 bed.

About The Benson Hotel

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Guest Reviews

Location

Nestled in the heart of Cairns, The Benson Hotel boasts a prime location that guests can't get enough of. With its central location, guests can easily access shopping, restaurants and activities. From the hotel, you can walk to everything you need from shopping to fine dining. It's a short walk away from Esplanade, Rusty's Market and the pier where you can access Reef Terminal. For those looking for a night out, the hotel is also located near nightclubs. The hotel is also conveniently located near local attractions, making it the perfect base to explore the city. Guests rave about the location and the ease of coming and going to outings and shopping. Despite being in the city centre, guests also enjoyed the serene atmosphere and comfortable rooms. With everything you need just steps away, The Benson Hotel is the perfect location for your next stay in Cairns.

Breakfast

When it comes to breakfast at The Benson Hotel, guest reviews are mixed. Some reviewers found the options to be limited and slow service, while others had a great experience with a varied selection of food included. Some guests were disappointed with additional charges for coffee and beverages. However, there are many positive reviews boasting of a delicious and satisfying meal with some calling it "awesome" and "great". While breakfast is included for some guests, others reported being charged extra or advertising being misleading. Overall, while there are some mixed reviews, many guests enjoyed their breakfast experience at The Benson Hotel.

Rooms

The Benson Hotel boasts comfortable and spacious rooms with tidy and well-appointed facilities, including newly renovated modern rooms with basic kitchenettes. The hotel's location is also a plus, making it convenient to explore the city. Several guests praised the hotel's staff for their friendliness and helpfulness and complimented the comfortable beds and pillows. Some of the rooms have fantastic views; however, a few guests noted that the noise level might be high on level 4 and the rooms are not soundproofed. While some rooms are outdated, others are beautifully refurbished and stylishly designed, complete with block-out curtains, a fridge and a microwave. Still, some have suggested that the older rooms are like hostel rooms and it's best to book an upgraded option. It's also essential to note that some rooms might have mould in the vents and bathroom and the bathroom shower curtain may need replacing. That said, the hotel has recently undergone renovations, so once all rooms are refurbished, it will be fantastic.

Beds

The Benson Hotel provides travellers with a superb location in the heart of the city. Not only is the hotel conveniently situated, but guests can also expect clean, tidy rooms and comfortable beds. In fact, the beds are described as being amazing and super comfortable with some guests even requesting to know the brand of the pillows. While some had concerns about mould on the bedding or hard pillows, the majority of guests raved about the comfort of the beds. The hotel staff also received praise for their friendliness and helpfulness, creating a pleasant overall experience. While some guests found the rooms dated or thought the price was too high, the outstanding comfort of the beds made for a great night's sleep.

Cleanliness

The Benson Hotel is a lovely place to stay according to guest reviews. Whilst some reports describe the bathrooms as "older & run down" or "extremely out dated," most guests found the rooms to be "clean and well-appointed," "very clean and comfortable," and "newly renovated." Overall, guests were particularly impressed by the cleanliness of the hotel and the friendly staff. Whilst some mentioned mildew or mould around the bathroom, others commented on the "well-maintained" property and the recent refurbishment, citing freshly painted walls and new carpets.

Staff

The Benson Hotel boasts of amazing and accommodating staff who were praised in the reviews by the guests. From the front desk, restaurant and bar, the staff were always friendly, polite and approachable. The reception staff were exceptionally helpful and patient, while the bar staff, especially Mason, provided great service. The hotel also offers a lovely bar with staff that offers excellent and professional service. The guests were happy with the room, which was clean and spotlessly presented. The location and cleanliness of the hotel were also a plus and the guest appreciated the warm and accommodating staff. The hotel was recommended by the guest, proving that it is a perfect location with excellent customer service.

Pool

If you're looking for a great pool experience during your stay in The Benson Hotel, you won't be disappointed. The hotel boasts several excellent pool options, including a rooftop pool that offers a fantastic view of the Cairns skyline. Guests have described the pool areas as quiet, well-positioned and perfectly sized. You can access the pool through a trendy bar area, which makes for a delightful atmosphere. Don't worry about towels either - the hotel provides them for all guests. Plus, the pool closes at a reasonable time, so you won't be disturbed late at night. Overall, the pool at The Benson Hotel seems to be a great highlight of many guests' stays.

Parking

The Benson Hotel offers parking facilities to its guests, although some found it a bit confusing. However, there were positive reviews of the gated car park, which was exceptional and secure undercover parking as part of the package was a bonus. While some guests found the $20 per night charge steep, others were glad that there was plenty of parking available on the street and no need to pay. Some reviews noted that better instructions on the parking and advising guests about the upstairs parking would have been helpful. One negative aspect of the stay was the extra charge for parking. Some guests also had difficulty using the parking swipe and leaving the secure parking early in the morning.

Nightlife

The Benson Hotel is the perfect location for those wanting to enjoy the nightlife in Cairns. Its central location makes it ideal for guests seeking to explore the various restaurants, shopping hubs and activities around the hotel. However, noise-sensitive guests should be aware that the hotel is situated in a busy area with nightclubs nearby, which can make it difficult to sleep on weekends. Despite this, guests enjoyed the convenient location and found the hotel perfect for a night out, especially after attending events nearby. The hotel is not soundproofed, so noise from upstairs or nearby bars can be heard inside the rooms. Guests who are bothered by the noise can explore some breakfast options available just across the road or around the corner. Overall, those looking for a hotel that is right in the heart of the nightlife scene will find The Benson perfect for their needs.

Business

The Benson Hotel is a great option for business travelers looking for value and excellent communication with booking and arrival arrangements. The staff at reception are also praised as being great. The onsite laundry and great wifi make it easy to get work done. The hotel's location, restaurant and bar are also positives. While some guests have noted that there is no room service and no compendium with information in the room, they also highlight the hotel's streaming ability. Some guests have suggested that adding a gym and spa facility would be a big plus in the future. Overall, The Benson Hotel provides a comfortable and convenient stay for business travelers.

Yes, The Benson Hotel has pool(s) that belong to one or more of the following categories: Rooftop Pool, Panoramic View Pool, Outdoor Pool.

No, a spa isn't available at The Benson Hotel.

No, The Benson Hotel doesn't allow dogs.

Yes, parking facilities are available at The Benson Hotel.

No, The Benson Hotel doesn't have a gym.

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