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Summary of reviewsIndiana Hotel is well-appreciated for its prime location near the Nile River in the lively Dokki neighborhood. Guests find the proximity to essential amenities, restaurants and key areas such as the city center and the International Hospital of Egypt highly convenient. The hotel's location is particularly ideal for visitors needing access to embassies, enhancing its suitability for diverse travelers whether on business or leisure.
The breakfast offerings at Indiana Hotel have mixed reviews with guests praising the variety and deliciousness of the pastries and salads as part of the local spread. However, improvement is needed in the variety, quality of ingredients and overall presentation, as some have found it lacking and repetitive.
Room experiences are varied; while some rooms are spacious, modern and family-friendly, issues with cleanliness, outdated facilities and misleading photos compared to reality are frequent complaints. Maintenance, especially in bathrooms and temperature control, appears to need attention.
Cleanliness across the hotel is inconsistent. Some guests commend the sanitation and politeness of the maids, but others report significant hygiene issues in rooms, bathrooms and communal areas, including the presence of geckos and unpleasant odors.
Staff at the hotel are frequently praised for their cheerful, helpful and friendly demeanor. Receptionists Amr and Amani stand out for their cooperative nature with room service staff Nusa and Mona also receiving positive recognition. Nonetheless, occasional negative interactions suggest areas for improvement in staff behavior.
Wi-Fi service has room for improvement with many guests finding the connection weak and unreliable, only functioning well in specific areas.
The pool area garners a mixed reception. While some guests enjoy the pool, others find it dirty, cold and often closed with misleading photos exacerbating the disappointment. The outdoor setting is nice, but maintenance and accessibility need enhancements.
Bed comfort also sees mixed reviews; some find the beds comfortable, but issues with mattress springs, cleanliness and reports of bed bugs indicate significant areas for improvement.
In summary, Indiana Hotel offers a convenient and scenic location with potential for a pleasant stay, hampered by inconsistencies in cleanliness, maintenance, breakfast variety and Wi-Fi reliability. The friendly and helpful nature of the staff often mitigates some guest frustrations, leaving a generally favorable impression despite the noted areas needing attention. Show more
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Categories
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Cheap Hotel
3-Star Hotel
Hotel with Outdoor Pool
Room Types
Standard Single RoomFeaturing a balcony overlooking the city, this air-conditioned room offers a small seating area with two arm chairs. It includes a wardrobe, a minibar and an en-suite bathroom.
Standard Double or Twin RoomFeaturing a balcony overlooking the city, this air-conditioned room offers a small seating area with two arm chairs. It includes a wardrobe, a minibar and an en-suite bathroom.
Standard Triple RoomFeaturing a balcony overlooking the pool, this air-conditioned room offers a small seating area with two arm chairs. It includes a wardrobe, a minibar and an en-suite bathroom.
Standard Family RoomThis connected room features a balcony overlooking the city. It offers a seating area with a satellite TV, a wardrobe and a minibar. The bathroom includes a hairdryer, free toiletries and a shower.
Executive One-Bedroom SuiteFeaturing a balcony overlooking the pool, this air-conditioned suite offers living room with a flat-screen TV. It includes a wardrobe, a minibar and an en-suite bathroom.
Guest Reviews
5.3
Rated
Location
Indiana Hotel enjoys a prime location noted for its beautiful proximity to the Nile River, making it a desirable choice for many travelers. Situated in the lively neighborhood of Dokki, the hotel is surrounded by an array of essential amenities including restaurants, supermarkets and pharmacies. Those looking to explore nearby dining options will find a variety of restaurants such as Seekh Mashwi, Sijal, Lino and Al-Marakeb within easy reach.
Conveniently positioned near both the city center and the International Hospital of Egypt, guests appreciate the hotel's access to key areas and services. The hotel is also noted to be in a tranquil area, yet close to the bustling downtown. For those requiring close connections to embassies, including the Saudi embassy, the location is ideal.
The Indiana Hotel's central placement, close to Qasr Al-Nil Bridge and the main thoroughfares of Dokki, further enhances its appeal as it provides seamless access to many of Cairo's vital spots. Whether for business or leisure, the location meets diverse needs, making it a solid choice for various types of visitors.
Breakfast
Indiana Hotel's breakfast offerings have garnered mixed reviews from guests. On the positive side, many appreciated the good variety available, noting the deliciousness of the offerings and the excellent service. Pastries and salads were frequently highlighted as part of the extensive and local breakfast spread, which some found pleasantly surprising given previous reviews.
However, there were notable criticisms. Several guests pointed out the lack of variety and limited options, describing the breakfast as basic and repetitive, often just fava beans and eggs. The quality of food was also questioned with some finding it poor and not meeting expectations, citing issues like cheap, non-fresh ingredients, missing essentials like water and silverware and an occasional alarming find, such as hair in the food. For some, the overall breakfast experience was unfortunately deemed unacceptable.
While the breakfast experience at Indiana Hotel has its highlights, significant areas for improvement remain to meet the expectations of all guests.
Rooms
Indiana Hotel presents a mixed experience when it comes to its rooms with a blend of positive and negative feedback from guests. On the brighter side, several guests appreciated the spaciousness and modern design of some rooms, particularly those on the sixth floor, which are noted to be beautiful, clean and priced reasonably. There are commendations for rooms being very big, family-friendly and comfortable, as well as mentions of decent room service.
However, many reviews highlight significant drawbacks. Numerous guests mentioned rooms not matching the photos on the hotel’s website, which could be misleading for prospective visitors. Complaints about cleanliness were frequent with reports of dusty and unclean conditions, along with some rooms having a persistent damp smell. Facilities, especially the bathrooms, were pointed out as being in very poor condition with instances of faulty TVs and broken furniture. Temperature issues were also noted with rooms being uncomfortably cold and lacking hot water.
The disparity between expectations set by online photos and actual room conditions appears to be a recurring issue, often leading to disappointment among guests. Overall, while the hotel offers some desirable attributes in terms of room size and certain amenities, there are consistent concerns about cleanliness and maintenance that potential guests should be aware of.
Beds
The beds at Indiana Hotel have received mixed reviews from guests. While some have found the beds to be comfortable, many others have noted significant issues. Several guests reported that the beds were uncomfortable with some mentioning that the mattress springs were problematic. Cleanliness was also a concern, as multiple reviews highlighted dirty bedding and bed covers with one guest even providing photographic evidence. Additionally, there were disturbing reports of bed bugs. Overall, it seems that the comfort and cleanliness of the beds at Indiana Hotel need considerable improvement.
Cleanliness
Indiana Hotel has received mixed reviews regarding its cleanliness. Some guests noted that the rooms were clean and spacious and praised the hotel for its sanitary procedures and clean places. They also appreciated the politeness of the maids and the cleanliness of certain areas, such as the room floors and the general sense of comfort provided.
However, numerous guests highlighted significant concerns about the overall hygiene standards. Many described the rooms and bathrooms as dirty with specific mentions of unclean towels, dirty carpets and dirty sheets. The lack of regular cleaning was a recurring issue with reports of no room cleaning over several days.
There were also comments about uncleanliness in other areas of the hotel, including the swimming pool, hotel lobby bathrooms and the outdated furniture. Some guests even reported finding geckos on the walls and unpleasant odors in the bathrooms.
Overall, while there were pockets of cleanliness and positive staff interactions, Indiana Hotel seems to struggle consistently maintaining a high standard of hygiene across its premises.
Staff
Indiana Hotel's staff often receive recognition for being cheerful and lovely with various employees making a notable impact through their exceptional service and cooperative demeanor. Guests frequently highlight the politeness and friendliness of the receptionists with Amr and Amani receiving special mentions for their cooperative and helpful nature, respectively. Amany is noted for her excellent English skills, enhancing her effective communication with international guests.
Room service, particularly provided by Nusa and Mona, is frequently praised for being polite and attentive. Tarek and Sherif are specifically thanked for their excellent hospitality with numerous guests emphasizing the top-notch treatment and respectful interactions they experienced. The hotel's team is consistently described as very helpful and friendly, doing their best to ensure a pleasant stay for their guests.
However, there are occasional negative remarks about some staff members being aggressive or increasing prices, indicating room for improvement in certain areas. Despite these few drawbacks, the respectful and cooperative nature of most employees leaves a lasting positive impression on guests, which bodes well for future visits to Indiana Hotel.
Wi-Fi
Indiana Hotel has received mixed feedback regarding its Wi-Fi services with areas for improvement highlighted by guests. The Wi-Fi connection has been described as weak and not always functional with some visitors reporting no internet access in their rooms or frequent disconnections. Access to the Wi-Fi appears to be limited, functioning effectively only near specific areas like the left gates or on certain floors with an expectation for overall quality to be improved. Despite these concerns, a few guests noted that the Wi-Fi met their basic expectations and worked acceptably in some instances.
Pool
The pool area at Indiana Hotel receives mixed feedback from guests. While some highlight that the swimming pool and surrounding area are very nice, others point out several concerns. Frequent mentions indicate that the pool is quite dirty with water temperatures being cold. Additionally, some guests mention that the pool is often not open for use and the photos of the pool can be misleading. Issues with pool furniture and potential safety concerns related to the elevator are also noted. The outdoor setting around the pool has been mentioned, but specifics are not provided. Overall, guests seem divided on the quality and accessibility of the pool at Indiana Hotel.
Yes, Indiana Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Indiana Hotel.
No, Indiana Hotel doesn't allow dogs.
No, parking facilities aren't available at Indiana Hotel.