Prive Thermas Hotel by WAM Experience

Caldas Novas -17.73848900, -48.62941200 , Rua Do Balneário, Qd 10, Lt 19 (Show on Map)
8.5
Very Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsPrive Thermas Hotel by WAM Experience is a well-regarded destination, notable for its prime location, family-friendly environment and outstanding amenities, particularly its pools. The hotel is situated near the city center, providing easy access to local shops, markets, restaurants and popular attractions like amusement parks and a night fair. Guests appreciate the convenience of walking to various points of interest, making the hotel an excellent base for exploring the vibrant city.

The hotel's infrastructure impresses with numerous clean and well-maintained swimming pools, heated throughout the day, enhancing the overall guest experience. Special mention goes to the children’s pool, equipped with entertaining water slides and play areas that appeal to families. The hotel's water park also adds significant value to a stay, offering an enjoyable aquatic experience for all age groups.

Breakfast at Prive Thermas Hotel is highly praised for its variety and quality with special highlights such as freshly prepared tapioca and omelets. Despite some comments on the repetitive menu, the dining experience remains largely positive, thanks to the diverse and delicious food options. Similarly, the hotel's dinner offerings receive mixed reviews but generally provide good, flavorful meals that cater to different tastes. Improvements have been suggested regarding menu variety and the quality of certain items.

The cleanliness of the hotel is another strong point with guests frequently complimenting the spotless rooms, impeccable pools and well-maintained common areas. This high standard of cleanliness extends to both the guest rooms and communal spaces, although a few areas like the air conditioning units and specific corners could use more attention.

The staff at Prive Thermas Hotel is consistently praised for their helpfulness, friendliness and professionalism. The attentive service provided by the team significantly enhances the guest experience, contributing to a welcoming and hospitable environment. While a few instances of less-than-ideal interactions were noted, these are exceptions rather than the norm.

However, the hotel could improve in certain areas. The rooms, while spacious and comfortable, are dated and in need of renovation with some guests reporting issues such as hard mattresses and occasional cleanliness lapses. The Wi-Fi service is another common point of criticism, as it tends to be slow or non-existent in some parts of the hotel, which can be inconvenient for guests requiring a reliable internet connection. Parking is often a concern due to limited space and poor lighting and maintenance of the parking area outside the property.

Overall, Prive Thermas Hotel by WAM Experience stands out as a top choice for families, particularly those with young children, thanks to its exceptional location, excellent pool facilities and dedicated staff. Despite minor areas for improvement, the hotel offers a satisfying and pleasant stay with ample amenities and a welcoming atmosphere.
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Categories
Hotel with Spa
Provides a convenient location and access to thermal attractions. Ideal for travelers looking to explore the thermal waters of Caldas Novas.

Family Friendly Hotel
This hotel is conveniently located near the Water Park and Liberty Square, making it a great choice for families. It provides a comfortable stay with excellent user reviews.

Romantic Hotel
The hotel features comfortable rooms and access to thermal pools, ideal for a relaxing romantic escape. Its central location allows easy access to nearby attractions, while still maintaining a tranquil atmosphere. The hotel offers special romantic packages to enhance the experience.

Hotel with Swimming Pool
This hotel features an outdoor pool, a poolside bar, and a water park, providing a variety of options for aquatic fun and relaxation. It is also located close to the Water Park, making it convenient for guests.

  Heated Pool    Children's Pool    Outdoor Pool  


Hotel with Parking
Prive Thermas Hotel by WAM Experience offers parking to guests. Located in Caldas Novas, it's a great choice for travelers looking for accommodation with parking.

Hotel with Gym
While specific details about the gym are not available, hotels managed by WAM Experience often include fitness facilities as part of their amenities. It is designed to cater to guests' fitness needs.

4-Star Hotel
This hotel is located near the Prive and Beach Club parks. It features 2 swimming pools, free parking, and free WiFi. Guest reviews highlight the excellent food, helpful staff, and access to four parks.

Hotel with Outdoor Pool
This Thermas hotel in Caldas Novas features outdoor pools, aligning with the region's focus on thermal water leisure facilities.

Hotel with Children's Pool
This hotel is a strong contender because of its proximity to popular attractions like Water Park. Its facilities include multiple pools suitable for children, ensuring a fun and convenient stay for families.

Hotel with Heated Pool
This hotel is part of the Prive Thermas complex, renowned for its extensive thermal water park. Guests can enjoy a wide array of heated pools and leisure facilities, catering to a complete thermal experience.

Room Types
Double Room The unit has 3 beds.

Double Room The unit offers 2 beds.

Deluxe King Room The unit offers 2 beds.

Guest Reviews
8.5
Very Good
Location
Prive Thermas Hotel by WAM Experience boasts a prime location highly praised by its guests. Perfectly situated near the city center, the hotel offers easy access to numerous shops, markets and restaurants, along with popular attractions like amusement parks and a charming night fair. The convenience of being able to walk to various points of interest creates a seamless and enjoyable experience for both adults and families.

The hotel's infrastructure, including an impressive array of swimming pools and clean common areas, further enhances guest satisfaction. The proximity to water parks and the inclusion of club access are noteworthy perks that add significant value to a stay here. Guests also commend the attentive service provided by the staff, which contributes to a welcoming and hospitable environment.

In short, Prive Thermas Hotel's exceptional location, combined with its excellent amenities and service, makes it a standout choice for visitors looking to explore the vibrant city and its attractions conveniently.

Breakfast
At Prive Thermas Hotel by WAM Experience, the breakfast offerings receive consistently high praise from guests. Many highlight the breakfast as excellent, wonderful and very good, often mentioning the variety and quality of food available. The breakfast buffet presents a wide range of options, including freshly prepared tapioca and omelets, which guests find particularly delightful. The attentive staff also adds to the positive breakfast experience. Additionally, the hotel serves up a nice selection of both breakfast and dinner, earning compliments for their diverse and delicious dishes.

However, some guests noted that the breakfast menu tends to be repetitive with the same items appearing day after day. Suggestions for improvement include adding more variety to the menu and offering more natural juice options. Despite these minor critiques, the overall sentiment remains favorable with many guests appreciating the abundant choices and the overall dining quality at the hotel.

Dinner
The dinner offerings at Prive Thermas Hotel by WAM Experience receive mixed reviews, but several positive aspects stand out. Many guests praised the meals for being good, plentiful and flavorful, highlighting the excellent food and good dining options available for both dinner and lunch. Some reviews specifically mentioned the dinner as very good, simple yet delicious and even wonderful on occasion. The variety at dinner was appreciated by some with certain diners noting that there were many options to cater to different tastes.

However, a few recurring criticisms were noted. Some reviews pointed out a lack of quality and variety in the dinner selections, describing the food as repetitive and occasionally bland. The children's meal options were particularly limited according to some guests. Additionally, a few reviews mentioned that the dinner menu felt stale over time with tough meats and uninspired dishes. Despite these drawbacks, the overall dining experience was enhanced by the friendly staff and the clean, well-maintained facilities such as the pools and massage services. For those seeking consistent quality in meals, the hotel generally provides a satisfying dining experience, albeit with room for improvement in diversity and creativity.

Rooms
Prive Thermas Hotel by WAM Experience offers a mixed bag of room experiences for its guests. On the positive side, many visitors appreciated the spaciousness, cleanliness and comfort of the rooms. The size of the rooms meets family needs well and the hotel layout ensures good distribution of apartments. Room cleaning services are frequently praised as excellent with everything functioning properly, from air-conditioning to lighting (despite occasional burnt-out bulbs). Guests also enjoyed the comfortable beds and efficient room organization.

However, the hotel faces several challenges. Rooms and facilities are dated, reflecting old air conditioning units and furniture and they are accessed only by stairs. Some guests noted issues with weak lighting and occasional cleanliness lapses such as stained ceilings and dirty sheets. The mattresses drew complaints for being too hard or worn out. Several reviews pointed out the need for overall renovations to match contemporary standards and some guests felt that the rooms could be rather stuffy or cramped with the bathrooms particularly being a bit tight. These mixed experiences suggest that while the hotel maintains a certain level of comfort and cleanliness, it could benefit from updates and better maintenance to meet expectations fully.

Beds
Guest reviews of the beds at Prive Thermas Hotel by WAM Experience show a range of opinions. Many guests found the beds comfortable and spacious, particularly appreciating the softness and size. However, others pointed out some issues, including mattresses that were too soft, worn out or even broken, leading to discomfort and back pain. There are also mentions of double beds being made from two single beds pushed together, which some guests found unsuitable. Despite these drawbacks, the hotel seems to maintain a focus on cleanliness, although improvements could be made in the quality of the pillows. The overall feedback on the beds is mixed with both positive comments on comfort and negative remarks on the condition and setup of the mattresses.

Cleanliness
Prive Thermas Hotel by WAM Experience has garnered a strong reputation for its cleanliness. Guests consistently highlight the excellent cleanliness throughout the hotel. The rooms and lobby are noted to be well cleaned and beautifully decorated. The pools receive frequent praise for their cleanliness and are often described as impeccable. Additionally, the attentive and helpful staff ensure the common areas and facilities are well-maintained and organized. Despite a few concerns about the cleanliness of the air conditioning and certain areas not matching the high standards of the rest of the hotel, the overall feedback on cleanliness is very positive. The dining areas, while clean, sometimes fall short in comparison to the rest of the hotel's pristine nature. Overall, the hotel's commitment to maintaining a clean and comfortable environment stands out prominently in guest reviews.

Staff
Prive Thermas Hotel by WAM Experience is highly praised for its exceptional staff, who are frequently described as helpful, friendly and polite. Guests particularly appreciate the attentive and caring nature of the employees, highlighting their top-notch service and organized approach. The cordiality and attention of the entire team, especially at the bars, café and restaurant, contribute greatly to the positive experience.

Leisure areas, entertainment and attractions also receive commendations with the hotel's location being an added benefit. Receptionists, particularly noted individuals like Leandro and restaurant management stand out for providing excellent service. Guests also notice how staff maintain cleanliness and stay concerned about hygiene, ensuring a pleasant environment throughout the hotel.

While the majority of the staff exhibit friendliness and courteousness, a few reviews mention areas for improvement, such as a cold and impatient demeanor from one receptionist and some unwanted timeshare pitches. Nonetheless, the positive experiences far outweigh these minor setbacks, making the hotel a worthwhile stay for many.

Overall, the consistent politeness organization and dedicated service of the staff significantly enhance the guest experience at Prive Thermas Hotel.

Wi-Fi
The Prive Thermas Hotel by WAM Experience is a very beautiful place and great for the whole family, consistently receiving high praise for its overall offerings. However, many guests have pointed out that the Wi-Fi situation leaves much to be desired. The internet is often described as very slow or completely non-existent in various parts of the hotel, including inside the rooms. This has led to difficulties for those needing a reliable connection, forcing some to rely on their own mobile data. Despite these connectivity issues, the hotel continues to be a popular choice for its other amenities and picturesque setting.

Pool
The Prive Thermas Hotel by WAM Experience excels in providing guests with a delightful aquatic experience, offering a variety of heated and meticulously maintained pools that cater to all ages. The pools are consistently praised for being warm, clean and open 24 hours a day, making them accessible and enjoyable at any time. The children's pool stands out as particularly fantastic, ensuring that even the youngest visitors have a great time.

The hotel's water park adds an extra layer of fun and coziness, contributing to an overall pleasant stay. Guests frequently highlight the excellent maintenance of the pool facilities, noting that they are well-sanitized and inviting. The pools never seem overcrowded, comfortably accommodating all guests and enhancing the overall experience.

In addition to the pools, the hotel receives compliments on its location, the quiet ambiance and the consistently good food quality. Families especially appreciate the child-friendly amenities and entertaining environment. While the beds’ comfort level received mild criticism, the excellent pools and water-related amenities largely overshadow this minor inconvenience.

Overall, Prive Thermas Hotel by WAM Experience is a top choice for those seeking a pool-centric getaway in Caldas Novas, coupling clean and warm pools with a family-friendly atmosphere.

Parking
Parking at Prive Thermas Hotel by WAM Experience tends to be a common concern among guests. The available parking spots are limited and often insufficient for the number of patrons, leading many to leave their vehicles on the street. The hotel's parking lot, which is described as small relative to its size, is located outside the property and is poorly lit and marked. Some guests also mentioned that the doorman offered no solutions for the lack of parking, which further compounded their frustration. Additionally, the cleanliness of this area did not meet expectations. While parking is free, the limitations suggest guests might need to make alternative arrangements.

Family
Prive Thermas Hotel by WAM Experience shines as a top choice for families, particularly those with small children. Reviewers consistently praise its cleanliness, excellent service, ample facilities and overall family-friendly environment. The hotel's pools and children's area receive special mention for their design and appeal, ensuring plenty of fun activities. Large rooms cater to family comfort and a variety of meal options further enhance the experience for all ages. The welcoming and helpful staff contributes to a stress-free stay, making it an excellent location for a family outing. Overall, the hotel emerges as an ideal retreat for families looking for a quiet, enjoyable stay with plenty of amenities tailored for children.

Children's Pool
Prive Thermas Hotel by WAM Experience offers a wonderful environment for families, especially those with young children. The children's pool is a standout feature, boasting water slides and multiple options for babies. Guests appreciate that the slides open after 10 AM, ensuring a safe and orderly experience. The hotel features an excellent children's water park and a very family-friendly and cozy atmosphere. There's also an impressive outdoor area with heated pools and an array of toys, arcade games and other recreational activities for both kids and adults. The play area for young children is particularly praised, often described as one of the best with fantastic toys and facilities. This makes it an ideal destination for families looking for a fun and engaging stay.

Heated Pool
The heated pool area at Prive Thermas Hotel by WAM Experience is consistently praised for its warmth and inviting temperature. Guests appreciate the variety of heated playgrounds available, making the pools suitable for children and an excellent choice for families with small kids. The infrastructure of the pool area is highly regarded with particular emphasis on the consistently warm water, ensuring an enjoyable experience throughout. Overall, the pool facilities receive positive feedback for their comfort and suitability for children.


Yes, Prive Thermas Hotel by WAM Experience has pool(s) that belong to one or more of the following categories: Heated Pool, Children's Pool, Outdoor Pool.

Yes, a spa is available at Prive Thermas Hotel by WAM Experience.

No, Prive Thermas Hotel by WAM Experience doesn't allow dogs.

Yes, parking facilities are available at Prive Thermas Hotel by WAM Experience.

Yes, Prive Thermas Hotel by WAM Experience has a gym.

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