The Fairmont Grand Del Mar has an exceptional staff who provide guests with great customer service. The staff are described as warmly gracious, polite and amazing and many guests feel that they receive personal care and attention. Although there are a few complaints about slow response times from pool staff and Amaya service and some guests describe stand-offish or rude valets, most guests have very positive interactions with the staff. Some even describe genuine conversations with them that are kind and caring. Overall, the staff of Fairmont Grand Del Mar is praiseworthy for their exceptional hospitality.
Overall, the Four Seasons Hotel Los Angeles at Beverly Hills is a top-notch five-star hotel that exceeded guests' expectations. The hotel's facilities and services were exceptional and the staff were friendly and helpful. Many guests preferred this hotel over other Forbes-rated five-star hotels due to the magical stay they experienced. Guests had a perfect stay and loved everything about the hotel. Despite coming from other hotels claiming to be five-star, only Four Seasons lived up to that standard. One guest claimed it was the best experience they had ever encountered. With all these positive reviews, the Four Seasons is undoubtedly a top choice for visitors to Los Angeles searching for a luxurious hotel.
Montage Laguna Beach is a luxurious hotel with exceptional staff who provide amazing services. The housekeeping staff ensures that the rooms are spotless, while Gabriel at check-in is incredibly friendly and welcoming. The valets, room service personnel and bar servers are also friendly and welcoming. The employees are professional, polite and go above and beyond to provide great service. Although some guests experienced issues at the Spa pool, the polite and apologetic staff made up for it. Overall, the staff at Montage Laguna Beach provides the best services around, making for an incredible stay.
Nestled on California's isolated Palos Verdes Peninsula, this luxurious spa hotel features breathtaking views of the coast, first-class amenities and exceptional accommodations in an unrivaled location.
Summary of reviews
Terranea Resort is a luxurious and stunning hotel located on the cliffs of Rancho Palos Verdes, just a 45-minute drive from LAX. The location of the property is one of its top selling points with spectacular views of the ocean, Catalina Island and the coastline throughout the resort. Guests raved about the beauty of the property and the stunning views from their rooms and balconies. The resort offers a variety of dining options that are worth trying with a reservation. The breakfast experience at Terranea Resort is worth trying and the resort still manages to impress with their delicious breakfast options. The staff at Terranea Resort is friendly, accommodating and helpful and the service throughout the resort is top-notch. The resort is incredibly family-friendly, welcoming all guests with open arms and impeccable service provided by the wonderful staff. The pool and grounds are well-maintained and guests can enjoy the beautiful views of the Pacific Ocean while unwinding in the heated pool. The rooms at Terranea Resort have had mixed experiences, but the views from some of the rooms were consistently impressive. The resort is a gem hidden in LA that will make you feel as though you're in a Hawaiian resort. Overall, guests have declared that it is an exceptional place to stay and have had an amazing time there.
Rooms: Guests who stay here are sure to be impressed with the charming and immaculately appointed rooms that are a blend of classic and contemporary styles. Each room is spacious, well-lit and decorated to perfection with high-end amenities, making it a luxurious and comfortable stay. The views from the rooms are just as stunning with a gorgeous outlook of the bay area and surrounding hills.
Food: The dining experience at The Claremont Club & Spa is unforgettable. The hotel has a variety of delicious meals on offer and caters to a variety of dietary needs. From the delicious breakfast buffet to the elegant dining experience at the hotel's restaurant, the food never disappoints - always fresh and flavorful.
Spa: The hotel's spa is nothing short of amazing, offering top-notch services and treatments that will leave guests feeling relaxed and rejuvenated. The treatments are customized to their needs and the therapists are highly skilled professionals who provide a personalized experience.
Location: Situated in the heart of one of Northern California's most charming college towns, the hotel is in a stunning location that offers breathtaking views of the surrounding hills and bay area. It's also conveniently located near many local attractions, making it a great base to explore the area.
Overall, Claremont Resort & Club is a top-of-the-line hotel that offers an unforgettable experience, whether you are there for business or leisure. It truly is a luxury escape that will leave guests feeling pampered and rejuvenated. The exceptional service, stunning views, delicious food and top-notch amenities make this hotel a must-stay for anyone looking for a truly remarkable experience.
The JW Marriott Desert Springs Resort & Spa offers a premier getaway experience, impressing guests with its idyllic location and a wide range of amenities. Nestled in beautiful Palm Desert, the resort provides easy access to local attractions, resulting in a perfect blend of convenience and natural beauty. Guests admire the scenic views and meticulously maintained grounds, which contribute to a family-friendly and serene atmosphere.
Dining at the resort is a highlight, with options catering to diverse tastes, from Starbucks coffee to indulgent buffet breakfasts. Notably, Mikado Japanese restaurant offers a delightful teppanyaki experience, while Rockwood Grille receives praise for its culinary excellence. Complementing the dining experience, the resort offers a luxurious spa that guests find rejuvenating, with top-notch treatments in a stunning setting.
Rooms at the resort are typically spacious, clean, and comfortable, providing guests with breathtaking views and modern amenities, although some minor maintenance issues have been noted. The overall cleanliness of the property exceeds expectations, with public areas like the pool and gym being described as pristine.
A standout feature is the exceptional service provided by the staff, who are often described as friendly, efficient, and attentive. Notable staff members including Nehemiah, Josie, and Nina enhance the guest experience with their welcoming demeanor.
The pool area is a favorite among visitors, boasting multiple heated pools with expansive lounge spaces and picturesque surroundings, perfect for relaxation. Families enjoy ample activities and amenities such as arcade games and a vibrant pool area, creating an engaging environment for children and adults alike.
Golf enthusiasts find the resort a haven with its well-maintained courses, and the luxurious atmosphere, characterized by exquisite architecture and landscaped grounds, delivers an opulent retreat. The resort is also a romantic destination, heightened by personalized services for special celebrations, making it ideal for couples seeking a memorable getaway.
Overall, the JW Marriott Desert Springs Resort & Spa is seen as a luxurious, family-friendly destination that offers a variety of excellent facilities and experiences, ensuring a memorable and enjoyable stay for all visitors.
Balboa Bay Resort is a luxurious and beautiful resort located on the bay with stunning views of the marina and water. Guests love the location for its easy access to outdoor dining, recreational activities and walking distance to Balboa Island and the beach. The breakfast experience at the hotel is excellent with a good variety of items on the extensive menu. The hotel's restaurant A&O is a great spot for dining in the area with delicious food and excellent service. The rooms are upscale and classy with comfortable beds, large bathrooms and balconies. The staff is friendly, attentive and knowledgeable, going above and beyond to ensure their guests enjoy their stay. The pool area is large and clean with plenty of towels available for guests. Despite some difficulties with parking, guests can still enjoy the convenience of valet parking. Overall, Balboa Bay Resort is a beautiful, luxurious and comfortable place to stay with top-notch facilities and services.
Hotel Nikko San Francisco is highly praised for its exceptional location in downtown San Francisco, providing easy access to Union Square, shopping, dining, and cultural attractions. Guests find the hotel's modern accommodations, complete with a well-equipped gym and pool, to be comfortable and thoughtfully designed. The staff at the hotel are widely celebrated for their friendliness, professionalism, and commitment to providing outstanding service, which greatly enhances the guest experience.
Breakfast at Hotel Nikko delights guests with a mix of Japanese and American offerings, especially the sushi and udon bar at the Sunday brunch. The breakfast spread is generally well-regarded for its quality and presentation, though some guests mention the higher-than-expected pricing. For those seeking more economical options, the hotel's central location offers easy access to nearby cafes and diners.
Dining is a memorable experience at the hotel's ANZU restaurant, well-received for its delicious dishes and attentive service, despite being on the pricier side. Guests appreciate the room service for its quality, although it is noted as expensive. The addition of a cozy sushi restaurant within the hotel offers variety and receives positive feedback.
The rooms are frequently praised for their spaciousness, modern amenities, and cleanliness, with many guests enjoying views of the San Francisco skyline through floor-to-ceiling windows. The comfortable beds and quiet environment contribute to a restful stay, although a few guests mention room size concerns.
Cleanliness throughout the hotel remains impeccable, with both private and public spaces well-maintained and stylishly decorated, adding to the hotel's welcoming atmosphere. The fitness center impresses with its comprehensive facilities, including a pool, jacuzzi, sauna, and steam room, making it an appealing choice for health-conscious travelers.
The indoor heated pool is a standout feature, appreciated for its relaxing ambiance and breathtaking views. Families and adults alike enjoy the warm, inviting pool area, complemented by additional wellness facilities.
While Wi-Fi performance varies among guests, with some citing issues, the overall combination of outstanding staff service and hotel facilities ensures a positive experience.
Despite the high costs of parking, particularly valet services, the convenience and attentive service provided make it worthwhile for guests.
In summary, Hotel Nikko San Francisco excels in offering a memorable urban retreat with its prime location, exceptional service, impressive amenities, and delightful dining, making it a highly recommended choice for travelers looking to explore the vibrant heart of San Francisco.
Palace Hotel is a Luxury Collection Hotel located in San Francisco that offers a luxurious experience to guests. Its historic architecture and modern decor combined with professional services, make it an unforgettable experience. The hotel features professional concierge assistance, valet parking, scenic city views and a state-of-the-art fitness center as well as meeting and event services. Guests can enjoy rich and luxurious accommodations with marble bathrooms, lush Frette linens and elegant drapes. The hotel offers two restaurants, the Garden Court and Pied Piper for elevated dining experiences, while coffee and pastries are also available. The hotel's indoor pool with a glass ceiling, 24-hour fitness center and prime location near Alcatraz Island and other attractions offer relaxation and outdoor activities. Finally, the hotel's meeting and event services offer versatile floor plans, advanced AV equipment and a full-service business center.
Summary of reviews
The Palace Hotel, a Luxury Collection Hotel, is a truly top-notch choice for travelers wishing to explore San Francisco. The location is perfect, situated in the heart of the city near many shops and restaurants and within walking distance of Union Square and Yerba Buena Gardens. Guests have commented on the stunning architecture and design of the hotel, including the beautiful glass dome area. The breakfast at the hotel is fabulous with a diverse range of options and attentive staff. The dinner options have received mixed reviews, but guests have highly praised The Pied Piper restaurant and the Garden Court for breakfast and lunch. The rooms are beautifully decorated and spacious with extremely comfortable beds and pillows. The hotel is generally clean and well-maintained, though some areas may need more attention. The staff is incredibly helpful and friendly, providing superb customer service. Although the hotel charges for wifi and parking fees may be high, overall the Palace Hotel is described as a luxury five-star destination with a perfect balance of old-world charm and modern amenities. Guests cannot help but love the historical significance and beauty of the Palace Hotel, making it an elegant and charming destination for history lovers. Overall, guests highly recommend the Palace Hotel for its luxury, comfort and location.
Solage accommodations are modern, thoughtfully appointed and private, providing a resort experience that is unforgettable and unique to Napa. The hotel features 83 spacious rooms and 6 luxurious suites.
Summary of reviews
Solage, Auberge Resorts Collection is a luxurious getaway that offers top-notch service and wonderful facilities. The staff is highly praised for their outstanding service with special mentions for Maria, Gabby and Carissa from in-room dining. The front desk staff is also highly praised for their exceptional service. Guests rave about the attentive and kind staff who go above and beyond to make their stay as comfortable and enjoyable as possible. The staff is always on hand to help with anything from recommendations for local attractions to special requests in your room. Overall, guests cannot say enough about the extremely friendly and thoughtful staff at this hotel who make their stay unforgettable.
Rooms and suites: Guests have praised the Beverly Hilton for its spacious and comfortable rooms and suites. The beds are described as incredibly comfortable and the decor is impressive. The bathrooms are equally luxurious with marble finishes and high-end amenities. Guests are delighted with the room service and housekeeping, where everything is attended to with utmost care and attention.
Location: The Beverly Hilton is perfectly located in Beverly Hills, surrounded by high-end shops, restaurants and entertainment venues. Guests appreciate the convenience of being able to step right out of the hotel and have everything they need within walking distance.
Amenities: The Beverly Hilton has everything one could possibly need for a luxurious stay. The pool is a highlight with guests noting the beautiful views and excellent service from the attendants. The gym is also well-equipped and maintained. The hotel's restaurant and bar are top-notch with high-quality food and drinks and a lively atmosphere.
Service: Guests consistently praise the exceptional service they receive at the Beverly Hilton. Staff members are attentive, friendly and always eager to assist with any needs or concerns. The front desk is particularly noted for their efficiency and professionalism.
History: The Beverly Hilton has a rich history with many famous and influential people having stayed there over the years. Guests appreciate being able to stay in a hotel with such a storied past and note that the hotel has done an excellent job of preserving its legacy while still providing modern amenities and comforts.
Overall, guests rave about the Beverly Hilton, noting its luxurious rooms, excellent amenities and exceptional service. The hotel's location and history add to its charm, making for a truly memorable stay.