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Summary of reviewsThe The Duxford Hotel Cambridge South M11 Jct 10, largely satisfies guests with its strategic location, cleanliness and friendly staff, making it a practical choice for both leisure and business travelers. The hotel is conveniently positioned near the train station and M11 motorway, providing easy access to Cambridge, Stansted Airport and London. Visitors particularly appreciate its proximity to the Imperial War Museum Duxford and consider it an ideal base for exploring the area. However, noise from nearby trains and difficulties with signage were noted by some guests.
The hotel's breakfast consistently receives praise for its variety and taste, supplying a comprehensive selection that caters to different preferences. Although some guests have mentioned occasional issues with food temperature and limited options for vegetarians and vegans, the overall sentiment is positive, especially given its inclusion in the room price. Dinner service, on the other hand, draws mixed reviews with guests calling for a more diverse menu and better quality food both at the hotel and the nearby Red Lion pub.
Rooms at the hotel are generally described as clean, spacious and comfortable, though some issues with additional sleeping arrangements and temperature control were noted. Despite minor maintenance concerns and occasional noise disturbances, most guests found the rooms adequate for short stays, appreciating the friendly and efficient service during the booking and check-in process.
Cleanliness is a strong point of this hotel with frequent mentions of well-maintained rooms and facilities. While there were sporadic mentions of dust and the need for better attention in areas like carpets and shower cubicles, the overall consensus is that cleanliness standards are high.
The staff at the Holiday Inn Express Cambridge Duxford M11 Jct 10 receive high praise for their helpful and welcoming nature. Specific staff members are frequently highlighted for their exceptional service, contributing significantly to a warm and accommodating atmosphere. Minor lapses in organization were noted but did little to overshadow the generally positive interactions with guests.
WiFi service at the hotel receives mixed feedback. Many guests found it easy to connect and suitable for general use, but reliability issues and slow speeds frustrated those with more demanding internet needs. Parking is ample and convenient, though additional fees for parking were a common point of contention among guests.
Bedding quality varies with some guests finding the beds comfortable while others criticized the double beds and sofa beds for discomfort. Despite these varying experiences, clean bedding and a certain level of comfort were appreciated by some.
As a three-star hotel, the Holiday Inn Express Cambridge Duxford M11 Jct 10 meets basic expectations, providing essential amenities and good value for money. It is particularly noted for cleanliness, comfort and safety, making it suitable for brief stays, although some amenities such as a refrigerator and a more varied breakfast menu could enhance the overall experience.
Business travelers appreciate the hotel’s facilities, especially its free WiFi and convenient location. However, the need for better soundproofing, improved parking signage and more efficient food service were noted. Despite some challenges, the quality of service and overall comfort make it a reasonable choice for business stays.
Overall, the Holiday Inn Express Cambridge Duxford M11 Jct 10 offers a satisfactory and convenient stay with room for minor improvements in food service, internet reliability and bed comfort. Its strategic location, cleanliness and friendly staff make it a favored option for both leisure and business travelers. Show more
Read review summaries for all categories
Categories
Family Friendly Hotel
This hotel provides a comfortable and convenient base for families exploring the Duxford area. The hotel is family-friendly and offers comfortable rooms.
Hotel with Parking
This hotel offers parking facilities, a convenient amenity for guests traveling by car.
Accessible Hotel
This hotel is accessible and offers easy accessibility from the main road and public transport. Ample parking, including dedicated accessible parking, is available.
3-Star Hotel
This hotel is a convenient choice for those traveling near the M11. It provides comfortable accommodations and essential amenities. The hotel is well-maintained and offers good value.
Business Hotel
Room Types
Standard Double RoomThe double room offers air conditioning, an electric kettle, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 1 bed.
Standard Twin RoomThe twin room provides air conditioning, an electric kettle, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 2 beds.
Standard Triple RoomThe triple room provides air conditioning, an electric kettle, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 2 beds.
Guest Reviews
7.7
Good
Location
Situated just steps away from the train station, the Holiday Inn Express Cambridge Duxford M11 Jct 10 boasts a prime location for visitors planning to explore Cambridge or travel further afield to Stansted Airport and London. The hotel is exceptionally convenient for those visiting the Imperial War Museum (IWM) Duxford, located only a short distance away. This makes it an ideal spot for guests attending the renowned Duxford air shows and other events at the IWM.
Travelers with cars will find the hotel's proximity to the M11 motorway advantageous, providing easy access to major road networks. The setting is also well-regarded for its convenience to local venues, including nearby family destinations and Cambridge's vibrant city center, which is just a brief train ride away.
Despite some minor challenges in finding the hotel due to insufficient signage on the main road, guests appreciate the surrounding transportation hubs. The location is described as strategic and particularly favorable for train travelers with some visitors describing it as a perfect base for their travels.
However, potential guests should take note that rooms facing the train station or the main road may experience noise disturbances. Despite this, the overall convenience and strategic position of the Holiday Inn Express Cambridge Duxford M11 Jct 10 make it a practical choice for both leisure and business travelers.
Breakfast
The breakfast at The Duxford Hotel Cambridge South M11 Jct 10, receives generally positive feedback with many guests appreciating the ample and varied selection available. Numerous reviews highlight the breakfast as being great, delicious, superb and fantastic, reflecting its good value for money. The buffet-style setup includes a wide range of choices such as pastries, cereals, hot items like bacon, sausages, eggs and fresh fruit, catering well to different preferences.
While many guests found the breakfast sufficient and well-organized, there were occasional mentions of less favorable experiences. Some guests noted issues with the temperature and taste of the food, the quality of specific items and limited options for vegetarians and vegans. Despite these critiques, the overall consensus suggests that the breakfast generally meets expectations, particularly given that it is included in the room price.
In summary, the hotel's breakfast is widely praised for its variety, taste and convenience, although some room for improvement exists regarding specialized options and food quality consistency.
Dinner
The Holiday Inn Express Cambridge Duxford M11 Jct 10 has received varied feedback regarding its dinner options. A notable mention is its proximity to the Red Lion pub, which several reviewers highlighted. While some guests appreciated the good meals offered at the Red Lion, others found the food disappointing, citing poor quality, limited choices and high prices. The pub was also noted to have issues with service and availability, particularly on weekends and Sundays.
Within the hotel, the dining options appeared quite limited, predominantly offering pizza and curry. Some guests found the pizza tasty, but many felt the food was overcooked, microwaved and uninspiring. There were calls for more diverse menu options, including vegetarian choices and for improved clarity around ordering procedures at the bar.
Despite these critiques, there were positive remarks about the quality of the food provided at breakfast and some guests found their evening meals to be satisfactory. Overall, the general consensus indicates a need for a broader and more appealing dinner menu, both at the hotel and in its associated pub.
Rooms
The Duxford Hotel Cambridge South M11 Jct 10, provides a mix of experiences for guests with its rooms. The positives often highlighted include clean, spacious and modern rooms with good sanitation and comfortable beds. Many found the rooms tidy and well-designed, providing the necessary amenities such as tea and coffee making facilities. The bathrooms were frequently praised for their cleanliness and user-friendly design with showers often described as good or perfect.
However, some guests had issues with the comfort of additional sleeping arrangements like sofa beds, describing them as uncomfortable or unstable. Room temperature control was also a concern with multiple reports of rooms being too hot or the air conditioning being ineffective. Although some rooms were noted as quiet, others suffered from noise, particularly those facing the train station.
Despite a few dated elements and minor maintenance issues, such as rusty fixtures and small TVs, guests generally found the rooms functional and adequate for short stays. The ease of booking, checking in and friendly staff were additional positive aspects boosting the overall experience. This hotel may not offer luxury accommodation, but it meets the basic needs particularly well, making it a practical choice for travelers.
Beds
The bed situation at the The Duxford Hotel Cambridge South M11 Jct 10 presents a mixed bag based on guest reviews. While some visitors found the beds to be comfortable and enjoyed a good night's sleep, many others cited significant issues with both size and comfort. A common complaint was that the double beds were too small and uncomfortable for two people. Sofa beds also drew criticism for being thin, lumpy and uncomfortable, often described as makeshift beds that did not support restful sleep.
Despite some guests mentioning the availability of firm mattresses and clean bedding, the overall sentiment leaned towards dissatisfaction with dated beds and décor. Many found the mattresses either too soft or too hard with some reporting a noisy experience. Bed and pillow quality also failed to meet the standards expected by the guests with some specifically noting flat pillows and torn bed sheets.
In summary, while there were pockets of comfort reported, the prevalent issues with bed size and discomfort were notable concerns among guests, impacting their overall stay experience.
Cleanliness
The guest reviews for The Duxford Hotel Cambridge South M11 Jct 10, present a predominantly positive view on cleanliness. Many guests remark that the rooms are consistently clean, well-equipped and modern with clean bedding and bathrooms. The hotel itself and the facilities, including the reception area, are generally noted as clean and maintained well. Frequent mentions of "very clean" and "spotless" highlight a high standard of cleanliness throughout the hotel.
However, some reviews indicate occasional lapses in cleanliness. There are mentions of dust issues in rooms, grubby furniture and specific comments on dated and moldy shower areas. Some guests experienced inconsistency in housekeeping, particularly with room servicing after the first night and a few noted areas such as carpets and shower cubicles needed more attention.
The hotel staff generally receive high praise for being welcoming, friendly and attentive, which positively impacts the overall experience. Despite occasional issues, the overall sentiment suggests that the Holiday Inn Express Cambridge Duxford M11 Jct 10 maintains good cleanliness standards, making it a comfortable option for travelers, albeit with room for minor improvements.
Staff
The guest experiences at the Holiday Inn Express Cambridge Duxford M11 Jct 10 highlight the exceptional service and friendly nature of the hotel staff. Visitors consistently noted that staff members, including those like Jason, Hardeep and Amy, were particularly helpful and welcoming. The reception team was repeatedly praised for their friendliness, efficiency and professionalism, creating a warm and accommodating atmosphere from the moment of check-in. Guests appreciated the staff's willingness to go above and beyond, providing great service, timely assistance and useful travel tips.
While there were a few mentions of minor lapses, such as occasional disorganization and some staff having limited experience, these instances were vastly outnumbered by positive remarks. In general, the staff were described as courteous, attentive and always ready to assist with a smile, significantly enhancing guests' stays. The hotel's team managed to leave a lasting impression, contributing to a pleasant and enjoyable experience for visitors.
Wi-Fi
At the Holiday Inn Express Cambridge Duxford M11 Jct 10, the experiences with the hotel's WiFi were varied. On the positive side, many guests found the WiFi to be easy to connect and well-suited for general use, describing it as good or even excellent in some instances. A number of visitors noted that the internet speed allowed them to get on with necessary tasks efficiently. However, there were significant negative aspects as well. Several guests experienced intermittent and slow connections with WiFi sometimes described as non-existent or unsuitable for business needs. Issues such as unreliable signals, limited internet options and faulty connections were also mentioned, indicating that while the WiFi service might meet basic needs, it could be inconsistent and frustrating for more demanding or professional purposes.
Parking
Holiday Inn Express Cambridge Duxford M11 Jct 10 boasts a convenient location near Duxford IWM and presents itself as clean and well-maintained. It offers plenty of parking spaces, including sufficient room for large vehicles and a well-lit, spacious parking lot. Guests appreciated the ease and security of parking with mentions of free parking options next to the station, which some found to be a more affordable alternative. However, many reviews highlighted an additional cost for parking with fees ranging from £6 to £7.50 per night. This unexpected charge did not sit well with some guests, who felt the cost was high or not adequately communicated prior to booking. Despite these concerns, the available parking was generally considered adequate and manageable.
3 Star
The Duxford Hotel Cambridge South M11 Jct 10, offers a satisfactory three-star experience that generally meets guest expectations. The hotel provides good value for money, especially for those visiting Cambridge in August. Visitors have praised the cleanliness, comfort and safety of the hotel, highlighting immaculate rooms and a warm reception from the staff with specific mention of helpful personnel like Jasmine.
Guests have found the hotel to be a typical Holiday Inn Express, offering basic amenities suited to its budget-friendly nature. While the breakfast options were deemed satisfactory, some felt they could be improved. The location, although somewhat out of the way and requiring more accessibility, was perfect for trips within Cambridge. Despite being a budget hotel, the establishment met expectations for its category, delivering a reasonable stay at a decent price point.
While not a luxury accommodation, it’s suitable for brief stays, particularly for a three-star rated hotel. The lack of frills such as a refrigerator in the room and the repetitive breakfast menu were minor drawbacks, but overall, the facilities and services were described as more or less what one would expect from a Holiday Inn Express.
Business
The The Duxford Hotel Cambridge South M11 Jct 10, proves to be a facility tailored for business travelers, offering free WiFi, albeit better suited for basic tasks rather than demanding business activities. Its convenient location near Granta Park and the proximity to the station make it an ideal choice for those traveling on business. The hotel provides a large area for breakfast, which adds to the overall comfort during stays.
However, the signage for hotel parking at night is poor and the system for checking in and charged parking is notably administrative. Noise from nearby trains can also be an issue due to the need for better soundproofing. While the hotel is noted as comfortable, some guests have pointed out that it may not be the best fit for family needs.
Despite a shortage of staff at times, the service quality maintained does not falter, though guests have experienced issues checking in during odd hours. Additionally, the reception attitude could benefit from improvements in customer service, as some reviews mention a flippant and rude demeanor.
The food service could be more efficient, as it has taken up to an hour for orders to be served with some guests finding it tepid and overpriced. Overall, while there are areas for improvement, the hotel is still regarded as a great place for business-oriented travelers.
Accessible
The Holiday Inn Express Cambridge Duxford M11 Jct 10, an IHG Hotel, offers numerous facilities aimed at providing an accessible stay for guests with disabilities. Guests appreciated the easy accessibility from the main road and convenient public transport options, making the hotel easy to access. There are plenty of parking spaces available, including dedicated accessible parking, which was reported as good and easy to find.
The booking process was straightforward and the facilities were described as perfect by some guests. Ground floor rooms were provided and the hotel staff were particularly helpful in managing booking mistakes, which greatly assisted guests with mobility challenges. The hotel was noted for its good disability access and accessible rooms, making it possible for guests to cope with their mobility issues.
However, there were certain drawbacks. The presence of a non-functioning lift during some guests' stays was highly inconvenient, especially for those with disabilities who were assigned rooms on higher floors without advance notice. This situation led to older guests and those with mobility issues having to navigate stairs, which was problematic and disappointing for them.
Overall, while the hotel provides several amenities and facilities to support disabled guests, including accessible parking and easy access, the functionality and prior communication about the lift should be improved to enhance the experience for all guests.
No, The Duxford Hotel Cambridge South M11 Jct 10 doesn't have any pool.
No, a spa isn't available at The Duxford Hotel Cambridge South M11 Jct 10.
No, The Duxford Hotel Cambridge South M11 Jct 10 doesn't allow dogs.
Yes, parking facilities are available at The Duxford Hotel Cambridge South M11 Jct 10.
No, The Duxford Hotel Cambridge South M11 Jct 10 doesn't have a gym.