World > Africa > Morocco > Grand Casablanca > Casablanca > El Maarif > Hotels in Casablanca > Oum Palace Hotel & Spa

Oum Palace Hotel & Spa

Casablanca , 12 Rue Kamal Mohamed (Show on Map)

8.1

Very Good

➔

Please select your travel dates to see rates and availability

Check In

Check Out

1 room2 guests 1 room, 2 guests

Info

Summary of reviewsThe Oum Palace Hotel & Spa, centrally located in Casablanca, stands out for its prime positioning close to key attractions, the Medina and the Casa Port train station. This facilitates easy exploration and access to public transport, making it ideal for both tourists and business travelers. Guests appreciate the hotel's proximity to various dining options, including local eateries and popular fast-food chains.

Rooms at the hotel are noted for being spacious, modern and well-furnished, providing a comfortable and quiet retreat. Cleanliness is highly praised with rooms consistently well-maintained and featuring amenities such as kettles, coffee machines and comfortable beds. Although some minor cleanliness issues occasionally arise, these are seldom dominant concerns.

The staff at Oum Palace Hotel & Spa receives consistent commendation for their friendliness, professionalism and attentiveness. Specific individuals like Hamza at the reception are often highlighted for their exceptional service, enhancing the overall guest experience.

The breakfast service features a varied and comprehensive buffet that caters to different tastes with fresh and tasty options, despite some organizational issues and areas in need of improvement. Dinner offerings are appreciated for their variety and quality, although some guests have noted organizational shortcomings and occasional cleanliness issues during mealtime.

The hotel's spa is a highlight, known for its cleanliness, professional staff and high-quality treatments, especially the hammam. However, access restrictions and occasional closures have caused some inconvenience. Parking is another positive aspect with free and convenient spaces available, efficiently managed by friendly attendants.

While most guests enjoy a comfortable stay, certain elements like inconsistent Wi-Fi, firm pillows and rigid payment policies slightly detract from the experience. Additionally, some reviews suggest the overall offerings, including breakfast and reception service, fall short of four-star standards, positioning the hotel closer to a high-three-star rating.

In summary, the Oum Palace Hotel & Spa offers a well-rounded experience with its excellent location, comfortable and clean rooms and dedicated staff, making it a reliable choice for many visitors despite some areas needing improvement.
Show more

Categories

Hotel for Honeymoon

Oum Palace Hotel & Spa provides a comfortable stay with its spa facilities and central location. The hotel features well-appointed rooms and on-site dining options, making it a convenient choice for honeymooners seeking relaxation and city exploration. Its amenities cater to both leisure and convenience.

Hotel with Spa

Identified as a spa hotel, this property offers spa services to its guests. The name indicates a focus on providing a spa and wellness experience.

Family Friendly Hotel

This hotel is tagged as having a kids club. It provides a dedicated space for children to engage in supervised activities, allowing parents to enjoy their own time while ensuring the kids are entertained.

Dog Friendly Hotel

Oum Palace Hotel & Spa is a pet-friendly hotel. It offers comfortable accommodations for guests who wish to travel with their pets.

Romantic Hotel

Provides a spa and central location. The spa and easy access to the city's attractions make it a good choice for couples.

Hotel with Parking

Oum Palace Hotel & Spa offers parking. The hotel provides a relaxing spa experience and accessible parking. The parking area is well-maintained.

EV charging stations

Hotel with EV Charging Stations

This hotel offers EV charging stations, making it a convenient choice for electric vehicle owners. Additionally, it features a spa for relaxation and various amenities for a comfortable stay.

4-Star Hotel

This hotel in Casablanca offers comfortable accommodations and a range of amenities. It features a spa, a restaurant, and meeting facilities, providing a convenient and relaxing stay for both business and leisure travelers.

Hotel Taking Steps Towards Sustainability

Business Hotel

Accessible Hotel

Room Types

Superior Twin Room The rooms are air-conditioned and feature an LCD TV with satellite channels.

Suite Executive The rooms are air-conditioned and feature an LCD TV with satellite channels. Extras in the suite include a private balcony.

Deluxe Triple Room The rooms are air-conditioned and feature an LCD TV with satellite channels.

Superior Double Room The rooms are air-conditioned and feature an LCD TV with satellite channels.

Deluxe Single Room The rooms are air-conditioned and feature an LCD TV with satellite channels.

About Oum Palace Hotel & Spa

License: 20000HT0804

Guest Reviews

8.1

Very Good

Location

Nestled in the heart of the city, the Oum Palace Hotel & Spa offers an exceptional location that garners praise from guests. Situated close to the old town, markets and a myriad of shopping areas, the hotel is a stone’s throw away from the Medina, allowing leisurely exploration of the local souks and tourist attractions. The central positioning of the hotel is further highlighted by its proximity to the Casa Port train station, making it a convenient base for both business travelers and tourists.

The hotel’s location also provides easy access to public transport, including trams and taxis, which simplifies commuting within the city. Furthermore, guests appreciate the closeness to restaurants and popular fast-food outlets like Pizza Hut and McDonald’s, enhancing the dining options within walking distance.

Rooms at the Oum Palace Hotel & Spa are described as spacious, modern and well-furnished, adding to the overall appeal for those seeking comfort. Despite the bustling surroundings, the hotel maintains a quiet ambiance, offering a peaceful retreat at the end of the day.

The hotel’s admirable cleanliness, along with friendly and attentive staff, complements its strategic location. Many reviews highlight the value for money and the quality of the breakfast buffet, further enhancing the guest experience.

In summary, the Oum Palace Hotel & Spa boasts a superb central location with easy access to the city’s key attractions, transport links and dining options, making it an ideal choice for visitors looking to explore the vibrant life of the city.

Breakfast

The breakfast experience at Oum Palace Hotel & Spa presents a diverse set of impressions from guests. Overall, there are numerous positive remarks highlighting the good quality and variety of food options available. Guests have appreciated a varied and comprehensive buffet that caters to different international tastes, offering fresh veggies, fruits and natural juices. The breakfast spread includes sufficient choices with commendations for the fresh and tasty quality of the foods. Additionally, the breakfast venue has received applause for its good reception and friendly, attentive staff.

On the downside, there are pointed criticisms about the organization and adequacy of the breakfast service. Issues such as dirty tables, a lack of sufficient food and subpar quality for a 4-star hotel have been repeatedly noted. Some guests mentioned specific shortcomings like cold eggs, absence of fresh orange juice and insufficient tableware. Several reviewers felt that the breakfast fell short of expectations for a high-end hotel, labeling it as mediocre, sparse or worse.

While the breakfast is generally recognized as above average with plentiful and varied options, there are clear areas in need of improvement, particularly in meeting the standards expected from a 4-star establishment. Despite this, the positive comments regarding the diversity and freshness of the offerings, as well as the friendly service, create an overall favorable impression for many guests.

Dinner

Dinner at Oum Palace Hotel & Spa has received mixed feedback from guests. On the positive side, the dinner buffet is lauded for being very decent and enjoyable, offering a delightful array of Moroccan and modern cuisine. Guests appreciated the variety and quality with some highlighting delicious and varied options that catered to different tastes. The care demonstrated by the staff, such as cooking additional dishes even late in the evening, was also noted positively.

However, there are also significant criticisms. Some guests found the food to be mediocre and occasionally strange in taste. The organization of dinner was described as poor with instances of nearly cold food and a high price point that did not match the standard prices in Morocco. Cleanliness was also a concern with reports of dirty chairs and even cockroaches being seen in the dining area. Overall, while there are commendable aspects of the dining experience, several areas require improvement to meet the expectations of a four-star hotel.

Rooms

Nestled in a prime location, 'Oum Palace Hotel & Spa' boasts generous, modern and impeccably clean rooms that leave a positive impression on guests. The rooms are not only spacious and well-furnished, but also come equipped with amenities such as kettles, coffee machines and welcome cookies. Guests appreciated the comfortable beds and good quality bedding, making for a restful stay. The decor is often highlighted for being beautiful and well-appointed with several reviews noting the room sizes as very satisfactory.

Cleanliness is consistently praised with many reviews emphasizing the well-maintained state of both the rooms and bathrooms. Functional additions like multiple TVs, blackout shades, hair dryers and spacious showers contribute to a positive overall experience. Although there were minor criticisms about musty smells and underwhelming bathroom cleaning, these issues were not dominant themes.

While a few guests felt that the rooms were overpriced, the majority found them comfortable and well-equipped, featuring everything needed for a pleasant visit. The quiet ambiance of the rooms further enhances the relaxation. Guests should note, however, that the air conditioning may not always be efficient and vegetarian visitors might want to take heed of mixed-use utensils in the dining area.

In summary, 'Oum Palace Hotel & Spa' excels in providing clean, spacious and comfortable rooms that are both modern and very well equipped, promising a satisfying stay for most travelers.

Beds

Oum Palace Hotel & Spa garners praise for its comfortable beds with many guests highlighting the quality of the bedding and the overall comfort of the accommodations. The rooms are described as spacious and clean, often featuring pleasant views of the city. Many visitors mention enjoying large, comfortable beds and big showers, contributing to a restful stay in a quiet environment. Though there are occasional remarks about pillows and a bed that was too firm, the majority of guests found the bedding exceptionally comfortable. Overall, the hotel’s emphasis on providing a comfortable and relaxing environment shines through in the guest feedback.

Cleanliness

Visitors consistently highlight the Oum Palace Hotel & Spa for its high standards of cleanliness and convenient location. The hotel frequently receives praise for its spotless and well-maintained rooms, described as immaculate and comfortable. The spa area, specifically, is noted for its impeccable cleanliness and comfort. Guests appreciate the courteous and efficient service with particular commendation for the warm welcome and exceptional dedication of staff like Professor Mariam.

Despite this, there are sporadic mentions of minor cleanliness issues, such as unclean bathrooms and maintenance issues with showers. Some guests experienced dissatisfaction with certain housekeeping practices, including staff entering rooms unexpectedly and discussing supply shortages in public areas. However, on the whole, the hotel's cleanliness and service receive strong positive reviews, making it a generally reliable choice for travelers seeking a clean and well-located accommodation option.

Staff

Visitors to Oum Palace Hotel & Spa often highlight the exceptional quality of the staff's service. Guests are consistently impressed with the kindness, politeness and friendliness of the personnel. From attentive waiters to professional housekeepers and helpful porters, the entire team contributes to a welcoming atmosphere. Many reviews specifically commend individuals such as Hamza at the reception and Avlatist, the luggage attendant, for their excellent service.

The reception, lobby and restaurant areas are particularly noted for having friendly and helpful staff, who are always willing to assist with any needs. Guests have found staff members to be very accommodating, competent and polite, frequently going above and beyond to ensure a pleasant stay. This professional and warm approach extends throughout the hotel with staff in various roles praised for their efficiency and attentiveness.

The welcoming nature and helpful attitude of the staff stand out as significant positive aspects, enhancing the overall guest experience. Whether it's the super helpful young manager or the incredibly friendly bellboy, the team at Oum Palace Hotel & Spa seems to make a lasting impression on those who stay there.

Wi-Fi

The Wi-Fi experience at Oum Palace Hotel & Spa presents a mixed bag for guests. On the positive side, there are instances where the internet connection worked very well and guests could rely on the network in certain areas, particularly near the elevators. However, many guests have encountered issues with the Wi-Fi, especially in their rooms where the connection was often described as poor, unreliable or even non-existent. Some guests had to resort to using the lobby to achieve a stable connection. The internet speed, while sometimes adequate, could benefit from improvements as it tends to act up intermittently. Overall, while the hotel provides Wi-Fi, enhancements in the network's reliability and coverage could greatly enhance the guest experience.

Spa

The spa at Oum Palace Hotel & Spa has received notable praise for its impeccable cleanliness and high-quality treatments, especially the hammam, which many guests have described as amazing. The spa offers a range of irresistible packages that include both hammam and massage services, making it a worthwhile experience for many visitors. Guests have commended the professionalism of the spa staff, elevating the overall experience.

Despite its praised offerings, there are occasional issues. Some guests have noted that the spa services cannot be accessed without prior registration or payment, which might be an inconvenience for some. There have also been instances where the spa area was unexpectedly closed, causing disappointment.

Additionally, the placement of large dumpsters near the main entrance has been a negative point for some visitors. Issues with air conditioning in rooms were also mentioned but seemed to be unrelated to the spa experience itself.

Overall, the spa at Oum Palace Hotel & Spa stands out for its excellent and professional services, despite a few operational and logistical challenges.

Parking

The parking experience at Oum Palace Hotel & Spa is generally very positive. Guests frequently mention the availability of parking spaces right in front of the hotel entrance, providing convenient and straightforward options for parking vehicles. The location boasts free parking, which is a significant perk and the efficient and friendly service adds to the seamless experience. It's notable that assistance with parking is prompt and the presence of a parking attendant ensures secure and hassle-free parking. Additionally, the hotel is surrounded by various amenities, including a nearby restaurant and Carrefour Express, enhancing the overall appeal of the area.

4 Star

Oum Palace Hotel & Spa, situated in the heart of Casablanca, has elicited mixed reviews regarding its four-star rating and services. While the hotel's central location is undeniably convenient, guests have raised concerns about its adherence to four-star standards. Some reviewers remarked on the inconvenience of the hotel’s policy to only accept cash, which is unexpected for a hotel of this caliber. Additionally, the reception service was frequently described as disappointing, not aligning with the expectations of a four-star establishment.

The quality of amenities such as the Wi-Fi connection has reportedly declined over the past couple of years. The breakfast offering received criticism for its lack of variety and quality, which some guests found to be more aligned with a three-star experience. Overall, many guests concluded that the hotel does not live up to its four-star rating, suggesting that it might be better classified as a good three-star hotel.

No, Oum Palace Hotel & Spa doesn't have any pool.

Yes, a spa is available at Oum Palace Hotel & Spa.

Yes, Oum Palace Hotel & Spa welcomes dogs.

Yes, parking facilities are available at Oum Palace Hotel & Spa.

No, Oum Palace Hotel & Spa doesn't have a gym.

Location Show Map

More Options