Castro, Chacabuco 202-42.484239,-73.762113(Show on Map)
8.4
Very Good
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Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Hotel de Castro in Castro, Chiloé, is a well-regarded choice for travelers, combining an exceptional location with beautiful views and quality services. Situated in the heart of the city, guests have convenient access to the main square, dining options, shopping centers and popular tourist attractions such as the waterfront and stilt houses. The hotel's architecture harmonizes with its surroundings, contributing to a tranquil, relaxing atmosphere despite its central location.
Guests frequently praise the on-site restaurant for its delicious meals and scenic sea views, complementing the overall stay with attentive and friendly service. Breakfast receives high marks for its variety, quality and fresh offerings, although some guests suggest enhancing options for dietary needs. Dinner, in particular, is highlighted for its fusion cuisine, varied menu and excellent presentation, making it a standout part of the stay.
Room experiences vary with newer suite rooms lauded for their spaciousness, cleanliness and stunning sea views, whereas older sections are noted for being smaller and requiring some updates. Cleanliness in rooms is generally praised, though common areas need better maintenance.
The staff's exceptional service across all departments enhances the guest experience, consistently highlighted for their friendliness and professionalism. Despite some criticisms regarding specific staff members, the majority of feedback emphasizes their dedication and helpfulness.
The hotel provides free WiFi, which works well in common areas but can be intermittent in rooms. The spa is another appreciated feature, praised for its clean environment and quality services such as massages, saunas and the jacuzzi, though some maintenance improvements are suggested.
The pool offers mixed experiences; while appreciated for its heated, relaxing environment, issues with size, cleanliness and consistency in water temperature are noted. Parking is secure and convenient, although space is often limited, posing challenges for guests.
Hotel de Castro is also family-friendly, receiving accolades for its accommodations and amenities suitable for all ages, making it an excellent option for family vacations. While some aspects like WiFi, common area cleanliness and pool maintenance show room for improvement, the hotel's prime location, service quality and overall guest satisfaction make it a standout choice for visitors to Castro.
Categories
Spa
This hotel is a popular choice in Castro and offers spa services. Its location provides easy access to local attractions, blending relaxation with exploration.
Family
The hotel is well-regarded and offers amenities suitable for families. It includes features like a jacuzzi and potentially a swimming pool, enhancing its appeal for family stays.
Nightlife
Located in Castro, allowing guests to explore the city's nightlife options. An efficient option for those interested in local bars and clubs.
Pool
This hotel has an indoor pool, a spa offering massages, and a fitness center. It is conveniently located near the main square and local handcraft market.
Heated Pool
Indoor Pool
Business
Provides meeting rooms and a business center. It also offers amenities like laundry/dry cleaning service, free onsite parking, and wheelchair access, catering to the needs of business travelers.
Parking
Hotel de Castro offers parking amenities for guests.
Accessible
This hotel offers comprehensive accessibility features including accessible guest rooms with 32-inch wide openings, adjustable height hand-held shower wands, bathroom vanities at disabled person height, bathtub grab bars, and a bathtub seat. It also provides closed-caption TV, flashing door knockers for hearing-impaired rooms, lowered deadbolts, lowered electrical outlets, and an accessible route to guest rooms. The property features an elevator, is entirely wheelchair accessible, and includes adapted baths and lowered sinks.
Indoor Pool
This hotel provides an indoor swimming pool that is heated and offers a view. It is part of the hotel's spa and wellness center, which also features a sauna and jacuzzi for guest relaxation.
Heated Pool
Hotel de Castro features a heated indoor 'warm pool' as part of its full-service spa, which also includes a sauna, jacuzzi, and gym. The pool area offers views of the Castro fiord.
Sustainability Journey
Honeymoon
Romantic
Room Types
Standard Single RoomFeatures cable TV, a minibar and a private bathroom with a shower.
Junior SuiteThis suite comes with 1 large double bed and features cable TV, a minibar and a private bathroom with a shower.
Please note the room is on a 5th floor, however there is a lift available.
Junior Suite with 2 Double BedsFeatures a minibar and a private bathroom with a shower.
Please note the room is on a 5th floor, however there is a lift available.
Standard Twin RoomThis twin room features a pool with a view. Providing free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The twin room provides a minibar, a wardrobe, a flat-screen TV with cable channels, as well as sea and city views. The unit offers 2 beds.
Standard Double or Twin RoomThe twin/double room provides a minibar, a safe deposit box, heating and a flat-screen TV with cable channels. The unit offers 1 bed.
Guest Reviews
8.4
Very Good
Review Summaries
Location
Hotel de Castro in Castro, Chiloé, boasts an exceptional location, making it a prime choice for visitors seeking to explore the heart of the city. Nestled in the center, it's conveniently close to the main square, restaurants, shopping centers and popular tourist attractions such as the waterfront and stilt houses. The hotel's proximity to downtown ensures easy access to amenities and public transport, including the bus terminal.
Guests consistently praise the superb views, particularly those of the sea and surrounding landscapes. Despite its central location, the hotel provides a tranquil atmosphere, allowing guests to relax and enjoy their stay. The architecture of the hotel harmonizes beautifully with the local surroundings, further enhancing its charm.
Additionally, the hotel's on-site restaurant is highly rated, offering delicious meals that complement the overall guest experience. The attentive and friendly staff, combined with well-maintained facilities, contribute to a comfortable and memorable stay. Dining, shopping and tourist attractions are all within walking distance, allowing guests to make the most of their visit to Castro.
In summary, Hotel de Castro’s optimal and convenient location, coupled with its excellent amenities and service, make it a standout option for travelers looking to immerse themselves in the vibrant culture and scenic beauty of Castro.
Breakfast
The breakfast experiences at Hotel de Castro generally receive high praise from guests, highlighting the variety, quality and freshness of the offerings. Phrases such as excellent, very good and delicious are frequently used to describe the breakfast. Many reviewers appreciated the abundance and completeness of the breakfast, often noting its diversity and the attentive service provided. The breakfast buffet is a standout feature with positive remarks about its full and hearty nature, often including local eggs, cheese and fresh juices.
However, some guests noted areas for improvement. A recurring theme is the limited variety, particularly regarding fresh fruits and options for those with specific dietary needs, such as gluten-free or plant-based alternatives. There were occasional mentions of breakfast being repetitive or basic and a few reviews pointed out lapses in replenishment and service speed. Despite these mixed comments, the majority of guests were satisfied with their breakfast experience, enjoying the delicious food and the beautiful sea view from the dining area.
Overall, the breakfast at Hotel de Castro is mostly well-received with commendations for its comprehensive and high-quality selections, balanced by suggestions for minor enhancements to further elevate the guest experience.
Dinner
The dinner experience at Hotel de Castro is a highlight for many guests, who frequently commend the quality and presentation of the dishes served. The restaurant's fusion cuisine and varied menu receive high praise for their delicious flavors and reasonable prices. Guests appreciate the beautiful décor and the impressive views from the dining room, which add to the overall dining experience.
Many visitors recommend dining at the hotel's restaurant, especially noting that the food served after 6:00 p.m. is particularly excellent. The restaurant and bar are described as providing high-quality service and tasty drinks, creating a pleasant and convenient option for those staying at the hotel. The varied and well-prepared dinner options, along with the first-class service, contribute to a very good dining experience.
The breakfast service is also acknowledged as being good with guests highlighting the benefit of having both breakfast and dinner available in the hotel. The convenience of room service, which is noted for being fast, further enhances the appeal of dining in-house.
Although there are occasional mentions of limited dinner options and the restaurant being closed on Sundays, the overall sentiment remains positive. The restaurant is well-regarded for its excellent quality food and service, contributing to a memorable stay at Hotel de Castro. The multi-course dinner service, tasty menu items and exquisite meal preparations ensure that dining at the hotel is an enjoyable experience.
Rooms
Hotel de Castro features a mix of modern and older sections, resulting in varied room experiences for guests. The suite rooms in the newly built wing are highly praised for their spaciousness, cleanliness and magnificent sea views. These rooms are often described as comfortable, cozy and in great condition, providing a perfect setting for a relaxing stay with beautiful natural surroundings.
In the older part of the hotel, rooms tend to be small with some having outdated decor and facilities in need of renovation. Despite this, these rooms are still noted for being clean and warm. Guests often mention that the rooms can get very hot without air conditioning and sound insulation could be improved. The standard rooms, although old and small, are kept clean and are described as cozy.
Views from the rooms, especially those facing the sea, are frequently highlighted as a standout feature, making the stay enjoyable regardless of the room size. Overall, for a more comfortable and modern experience, booking a suite in the new part of the hotel is recommended.
Beds
Hotel de Castro has garnered mixed reviews regarding its beds, but a distinct trend leans towards comfort and satisfaction. Many guests have highlighted the comfort and quality of the beds, describing them as "good," "comfortable," and in some cases, "exquisite." The bedding is also frequently mentioned as good quality, contributing to a restful experience.
Numerous reviewers praised the beds as very comfortable with some even emphasizing their spaciousness. Several comments suggest that the comfort of the beds significantly enhanced their stay, making the accommodation attractive for a restful night’s sleep.
However, a subset of guests found the beds less satisfactory. Some experienced discomfort due to mattresses that felt soft, outdated or inadequately supportive. There were mentions of beds being small or showing signs of wear and tear with requests for mattress replacements and improvements in bed quality.
Overall, while many guests enjoyed a comfortable sleep at Hotel de Castro, there's room for improvement, particularly concerning the renewal of older mattresses and addressing size issues.
Cleanliness
Hotel de Castro has received mixed reviews regarding its cleanliness. On the positive side, many guests have praised the hotel for its clean and well-maintained facilities, including the rooms and common areas. Words like very clean, superb cleanliness, good cleanliness in the rooms and well-maintained have been frequently mentioned, highlighting that many found the hotel's overall cleanliness to be more than satisfactory. The cleaning lady has been described as lovely and the room cleanliness as good with clean and modern rooms contributing to a comfortable stay.
However, some areas need improvement. Common areas have been pointed out for their stained carpets and signs of wear. Issues such as mold on walls and ceilings, dirty floors and unclean windows, including spiderwebs, detract from the overall experience. The hotel visibly requires more stringent cleaning protocols, particularly in the wellness area and bathrooms, which have been pointed out for their lack of proper maintenance. Instances of mold in the wellness area ceiling and mushrooms in the pool area are concerning details that need immediate addressing.
Overall, while the room-specific cleanliness appears to meet and sometimes exceed, guest expectations, the hotel would benefit from improvements in maintaining its common areas to ensure a consistently positive experience for all visitors.
Staff
Hotel de Castro excels in providing exceptional customer service, characterized by its staff's remarkable friendliness and attentiveness. The hotel's reception team stands out for their warm and professional approach, ensuring guests feel welcomed from the moment they arrive. Across all departments, including the restaurant and bar, staff members display an outstanding level of attentiveness, contributing significantly to a pleasant dining experience.
The staff's helpful and friendly demeanor is consistently highlighted with many guests noting their willingness to assist and make their stay more comfortable. The cleaning staff also receives praise for their efficiency and amiable nature, adding to the overall positive environment of the hotel.
Despite occasional critiques about specific staff members lacking warmth or professionalism, the majority of feedback emphasizes the exceptional service and dedication of the Hotel de Castro team. Whether it’s the front desk, waitstaff or bellhop, guests frequently commend the extraordinary attention and genuine kindness they experience throughout their stay. This consistent high level of service evidently enhances the overall guest experience, making Hotel de Castro a noteworthy choice for travelers seeking exceptional hospitality.
Wi-Fi
When it comes to WiFi at Hotel de Castro, guests have had varied experiences. Many highlight the positive aspects, noting that the WiFi is free, fast and reliable enough to support remote working throughout the hotel. Guests have particularly appreciated good coverage in common areas such as the dining area and reception.
However, some guests have expressed concerns regarding the WiFi. Several reviews mention that the internet connection can be intermittent with weak signals in rooms and some common areas. There have been reports of slow and unstable connections and instances where the WiFi was entirely non-functional. Additionally, some guests noted specific issues like security concerns and compatibility problems with certain phones.
Overall, while the hotel offers free WiFi that works well in some areas, improvements are necessary to ensure consistent and strong coverage throughout the entire property, particularly in the rooms.
Spa
The spa at Hotel de Castro receives a mix of positive and constructive feedback from guests, predominantly highlighting its various services and facilities. Many guests appreciate the clean and accessible spa environment, noting it as a standout feature of their stay. The sauna, jacuzzi and heated pool are frequently mentioned as complimentary amenities that enhance the overall experience with the jacuzzi and sauna consistently praised for their quality.
Spa and massage services are often described as excellent with specific commendations for the professional staff and the relaxation they offer. The massages, sauna, Turkish baths and hydro-massage whirlpool contribute to a delightful spa experience, making it a highlight for many visitors. However, some guests mention that the spa facilities could benefit from better maintenance and improved safety areas, citing instances of tripping due to the current setup.
A few reviews disclose issues such as limited spa hours, temperature inconsistencies and parts of the spa being closed, likely due to pandemic restrictions. Despite these challenges, the general consensus remains that the spa provides a valued and relaxing retreat within the hotel with its clean facilities and excellent, attentive service making it a memorable aspect of many guests' stays.
Pool
Hotel de Castro offers a mixed experience when it comes to its pool facilities. Guests have commended the heated pool, often describing it as having a perfect temperature and being very relaxing, especially after a day exploring the island. The pool area, including the jacuzzi, is noted as a nice and good space with some appreciating the friendly pool staff and good access to pool services.
However, the pool has several areas in need of improvement. It is frequently described as small and struggling with overcrowding beyond five people. Cleanliness is another noted issue; multiple guests reported that the pool looked dirty or cloudy and in need of better maintenance. Additionally, the pool's temperature is often highlighted as being unexpectedly cold, even for a heated pool with several mentions of it being almost freezing.
The pool at Hotel de Castro has its positives, including a pleasant temperature when heated and a relaxing environment when well-maintained. Yet, the recurring concerns about cleanliness, size and water temperature suggest that the hotel could enhance guest satisfaction with more consistent upkeep and possibly expanding the space.
Parking
The parking situation at Hotel de Castro presents a mix of conveniences and challenges for its guests. The hotel does offer onsite parking, which guests find secure and often appreciate. Free parking is also available in front of the hotel, contributing positively to the overall experience. However, the parking lot is described as small, narrow and frequently fills up quickly, making it sometimes difficult for guests to find available spaces. There are three parking areas, but the limited space can lead to disorganization and occasional inconvenience. Some guests noted that the parking could benefit from expansion and better organization. While the alternative entrance for parking is deemed inconvenient, the availability of parking at the hotel is generally recognized, albeit with some limitations. The proximity to nearby shops adds another layer of difficulty in finding parking space. Overall, while secure and reasonably accessible, the parking facilities could see improvements to better accommodate the needs of guests.
Family
Hotel de Castro receives high marks for its family-friendly atmosphere, making it a great choice for travelers with children. Guests repeatedly highlight the hotel as an excellent option for family vacations and praise the attention given to families, suggesting it's well-prepared to welcome guests of all ages. The rooms with views are particularly noted for being ideal for families, although some reviews mention that the family rooms could be more comfortable.
The hotel's various spaces designed for relaxation were well-loved and the provision of amenities like baby cribs added to the positive experience. Some guests did note occasional issues with noise from children playing in the corridors, which could interrupt rest. Despite this, many guests found their stays perfect with particular enjoyment of spending quality time with their families. Overall, Hotel de Castro is highly recommended for a family stay, particularly for those looking to explore Castro with loved ones.
Nightlife
Hotel de Castro offers a vibrant and lively downtown location with a variety of nightlife options nearby, including bars, pubs and clubs. The area sees a bustling night ambiance, especially from Tuesday to Saturday when the disco downstairs operates. This can be both a boon for those looking to immerse themselves in the local nightlife scene and a drawback for guests sensitive to noise. Many reviews mention that the street noise and music from nearby establishments can be quite loud and extend late into the night, potentially disturbing light sleepers. For travelers seeking a central location with easy access to lively evening entertainment, Hotel de Castro presents an appealing choice, though earplugs might be a wise accessory for a peaceful night's sleep.
Business
Hotel de Castro emerges as an appealing choice for business travelers looking to mix work and relaxation. The relaxed environment is well-suited for conducting business, offering convenient business facilities and good areas for business meetings. The location itself is highly accessible, central and ideal for business trips with easy-to-find parking spots. Remote working seems feasible given the available amenities. However, there are some areas needing improvement: restaurant service requires better training and knowledge and meeting rooms are not always readily available. Additionally, some guests have encountered difficulties with suitcase carrying. Despite these minor setbacks, the hotel provides a conducive atmosphere for business engagements and short stays.
Accessible
Hotel de Castro has a few accessibility features, but there are significant shortcomings for guests with disabilities. While reviews mention the presence of good accessible parking and helpful staff, several accessibility issues are noted. The absence of elevators makes it difficult for elderly guests and those with mobility issues to access higher floors, especially since there are no ramps at the main entrance. Although some rooms are accessible depending on the rate, finding wheelchair-accessible accommodations can be challenging. Despite these limitations, the first floor features nicely heated common areas with round-the-clock access, ensuring some level of convenience.
Heated Pool
Hotel de Castro offers a delightful heated pool that has received numerous positive mentions from guests. Although some found the pool small and noted occasional closures, many highlighted its relaxing and enjoyable nature. The heated pool stands out as an exciting feature, especially appreciated by families with mentions of children particularly loving it. The pool is part of a clean spa area that also includes a sauna and jacuzzi, enhancing the overall experience. While there have been mentions of temperature fluctuations and access limitations, the heated swimming pool remains a highly valued aspect of the hotel's amenities.
Indoor Pool
The reviews for the indoor pool at Hotel de Castro highlight several positive aspects and a few areas for improvement. Guests appreciate the free access to the indoor pool and its inclusion of additional amenities like a sauna and jacuzzi, which contribute to a relaxing experience. The pool is described as comfortable and clean with particular praise for it being heated, adding to the overall comfort.
However, some guests noted that the pool could benefit from better maintenance and occasionally found the water temperature not ideal. Despite these minor issues, the general consensus is that the indoor pool adds value to the hotel stay, providing a good place to relax and unwind.
FAQ
Yes, Hotel de Castro has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Hotel de Castro.
No, Hotel de Castro doesn't allow dogs.
Yes, parking facilities are available at Hotel de Castro.
