Enjoy Chiloé
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Summary of reviewsNestled within the picturesque landscapes of Chiloé Island, Enjoy Chiloé offers a blend of natural beauty and connectivity. Guests consistently highlight the hotel's serene overlook of Castro's bay, making it a visually rewarding and peaceful environment, ideal for unwinding. Its strategic placement ensures easy access to key locations like the historic center and stilt houses, while amenities such as the heated pool, hot tubs and well-regarded spa facilities enhance its appeal.
Enjoy Chiloé also earns positive reviews for its breakfast with guests frequently describing it as delicious, hearty and varied. Though there are occasional comments about repetition and slow service, most visitors find the breakfast offerings satisfying. Dinner, however, receives mixed feedback—while the food quality, particularly the pizzas, is appreciated, recurring issues with menu variety, service speed and room service detract from the overall dining experience.
Guests enjoy the spacious and comfortable rooms, many of which offer stunning views of Castro Bay. The beds, in particular, are often praised for their comfort. Although certain aspects like cleanliness and maintenance need attention with some guests reporting issues like dirty bathrooms and equipment malfunctions, the positive features of the rooms largely overshadow these concerns.
Cleanliness and maintenance present more significant challenges with numerous comments regarding poorly cleaned rooms and bathrooms. Some areas, including the pool, receive praise when properly attended to, but overall, there is a clear need for improvement. The hotel has started renovations to address these issues, aiming to enhance guest satisfaction significantly.
The staff at Enjoy Chiloé receive mixed reviews. Many guests commend their friendliness and willingness to help, especially in the spa and dining areas. However, concerns about staff training and competency, alongside reports of slow and inefficient service, indicate room for improvement. Some guests experienced rude behavior, impacting their stay negatively.
Wi-Fi quality at Enjoy Chiloé is inconsistent. While some guests report good speed and reliable connections, others experience slow internet, interruptions and lack of coverage in certain areas. Improvements in this area could enhance the overall guest experience.
The spa facilities, including hot tubs, saunas and pools, are generally well-received for their range and maintenance. However, inconsistent availability and maintenance issues, like non-functioning hot tubs, detract from the spa's appeal.
Parking at Enjoy Chiloé generally satisfies guests, offering ample and free parking spaces. However, issues such as inadequate lighting, competition for spaces with the casino and the lack of covered parking present areas for potential enhancement.
Families find Enjoy Chiloé to be a welcoming environment with numerous amenities catering to children, such as play areas and swimming pools. The friendly staff and comfortable rooms further contribute to an enjoyable family stay, despite some minor issues with maintenance and service.
In summary, Enjoy Chiloé stands out for its picturesque location, comfortable rooms and family-friendly amenities, though improvements in cleanliness, dining options, staff training and maintenance could markedly enhance the guest experience.
Categories
Enjoy Chiloé also earns positive reviews for its breakfast with guests frequently describing it as delicious, hearty and varied. Though there are occasional comments about repetition and slow service, most visitors find the breakfast offerings satisfying. Dinner, however, receives mixed feedback—while the food quality, particularly the pizzas, is appreciated, recurring issues with menu variety, service speed and room service detract from the overall dining experience.
Guests enjoy the spacious and comfortable rooms, many of which offer stunning views of Castro Bay. The beds, in particular, are often praised for their comfort. Although certain aspects like cleanliness and maintenance need attention with some guests reporting issues like dirty bathrooms and equipment malfunctions, the positive features of the rooms largely overshadow these concerns.
Cleanliness and maintenance present more significant challenges with numerous comments regarding poorly cleaned rooms and bathrooms. Some areas, including the pool, receive praise when properly attended to, but overall, there is a clear need for improvement. The hotel has started renovations to address these issues, aiming to enhance guest satisfaction significantly.
The staff at Enjoy Chiloé receive mixed reviews. Many guests commend their friendliness and willingness to help, especially in the spa and dining areas. However, concerns about staff training and competency, alongside reports of slow and inefficient service, indicate room for improvement. Some guests experienced rude behavior, impacting their stay negatively.
Wi-Fi quality at Enjoy Chiloé is inconsistent. While some guests report good speed and reliable connections, others experience slow internet, interruptions and lack of coverage in certain areas. Improvements in this area could enhance the overall guest experience.
The spa facilities, including hot tubs, saunas and pools, are generally well-received for their range and maintenance. However, inconsistent availability and maintenance issues, like non-functioning hot tubs, detract from the spa's appeal.
Parking at Enjoy Chiloé generally satisfies guests, offering ample and free parking spaces. However, issues such as inadequate lighting, competition for spaces with the casino and the lack of covered parking present areas for potential enhancement.
Families find Enjoy Chiloé to be a welcoming environment with numerous amenities catering to children, such as play areas and swimming pools. The friendly staff and comfortable rooms further contribute to an enjoyable family stay, despite some minor issues with maintenance and service.
In summary, Enjoy Chiloé stands out for its picturesque location, comfortable rooms and family-friendly amenities, though improvements in cleanliness, dining options, staff training and maintenance could markedly enhance the guest experience.
Family Friendly Hotel
This hotel provides a range of amenities suitable for families, including spa services and potentially other family-friendly activities. It is considered a luxury option.
Hotel with Swimming Pool
This hotel features an indoor pool, a casino, and a fine-dining restaurant. It provides a combination of relaxation and recreation with amenities like a fitness center and beachfront access.
Heated Pool Indoor Pool
Business Hotel
Offers a business center with meeting rooms, Wi-Fi in rooms and public areas, and services like national and international telephone connections, room service, and laundry. It provides a blend of comfort and convenience suitable for business travelers.
Hotel with Parking
This hotel offers a spacious, secure, and convenient complimentary car park on-site. Free private parking is possible on site and a reservation is not needed.
Accessible Hotel
Enjoy Chiloé provides extensive accessibility features such as elevators, wheelchair accessible facilities, grab bars near toilets, and bathroom emergency pull cords. It offers facilities for disabled guests, a lift with braille, and designated accessible toilets and bathrooms. The hotel also has marked disabled parking spaces, ensures easy access for wheelchairs, and provides wheelchair-accessible rooms.
Hotel with Indoor Pool
Enjoy Chiloé features a year-round heated indoor pool. This facility is available to guests as part of the hotel's amenities, which also include a spa and fitness center.
Hotel with Heated Pool
Enjoy Chiloé offers a heated indoor pool that is open all year, complemented by hot tubs, a jacuzzi, sauna, and a fitness center, all within a full-service spa. The pool area provides sea views, and a swimming cap is mandatory.
Luxury Hotel
Hotel for Honeymoon
Casino Hotel
Hotel with Spa
Romantic Hotel
Hotel with Gym
5-Star Hotel
Guest Reviews
Nestled within the picturesque landscapes of Chiloé Island, 'Enjoy Chiloé' boasts an excellent location that offers both beauty and connectivity. Guests consistently highlight the stunning views from their rooms, often describing them as wonderful or spectacular. The hotel's vantage point provides a serene overlook of Castro's bay, the stilts and the city itself, making each stay visually rewarding.
Although not situated directly in the city center, the hotel's proximity to key locations like the historic center and stilt houses ensures that guests remain well-connected without being embroiled in the hustle and bustle. A nearby bus stop facilitates easy access to the city center, enhancing the convenience of the location.
The combination of its privileged sea-facing position and tranquil surroundings garners high praise for the peaceful environment, perfect for unwinding. The hotel's architecture and design, alongside the well-regarded spa facilities, complement its exemplary location. Guests also appreciate the seamless blend of nature with amenities such as the heated pool, hot tubs and common spaces.
Overall, the location's natural beauty, coupled with the strategic placement within Castro, ensures that Enjoy Chiloé remains a preferred choice for visitors seeking both relaxation and easy access to the island's attractions.
Reviews of the breakfast at 'Enjoy Chiloé' are generally positive, highlighting several key points. Guests frequently mention that the breakfast is delicious, hearty and complete, indicating a satisfying start to the day. The buffet offers a good variety with some reviews describing it as excellent, abundant and very varied. The quality of food is generally praised with specific mentions of the pastries being delicious and coffee being good when freshly brewed.
However, some reviews do note areas for improvement. A few guests felt that the breakfast lacked variety and became repetitive over a longer stay. There were mentions of the breakfast quality declining over time and concerns were raised about specific food items like scrambled eggs and coffee. Issues with the service, such as slow replenishment of items and limited utensils, were also mentioned. Despite these few points of criticism, the overall consensus is that breakfast at 'Enjoy Chiloé' is good with many guests appreciating the diverse and substantial offerings.
'Enjoy Chiloé' offers a dining experience that has drawn mixed reactions from its guests. The hotel's restaurant service receives praise for its delicious food with several guests highlighting the excellent pizzas and generally high-quality dishes. Many appreciated the service, noting that staff are concerned about delivering a good dining experience, especially during breakfast and dinner. The restaurant also provides scenic views toward the sea and stilt houses, adding to the ambiance.
However, the dining options come with significant drawbacks. A recurring issue is the limited variety on the menu, often resulting in a lack of choices for guests. This problem is exacerbated by frequent unavailability of menu items. Many guests also complained about the prolonged wait times for meals, which could take over an hour. The slowness in service extended to both lunch and dinner with some guests describing the restaurant as poorly attended.
Guests seeking room service were equally disappointed with reports of raw meat in sandwiches and cold food. There is an evident inconsistency in the gastronomic experience, where some found the meals to exceed expectations, while others found them lacking for a hotel aiming for a five-star standard. The price of the food was also a concern, described by some as expensive relative to the quality and variety offered.
Despite pockets of excellence, the overall sentiment conveys that while the food can be delicious, the dining experience at 'Enjoy Chiloé' could benefit from more variety, better stock management and faster service.
Enjoy Chiloé offers a fascinating blend of experiences through its diverse range of rooms. Guests have particularly appreciated the spaciousness and comfort of many rooms, where large areas, excellent beds and beautiful views, especially of Castro Bay, enhance the stay. Many reviewers found the rooms to be well-maintained, clean and beautifully designed, providing a pleasant atmosphere with features like cozy heating and warm interiors.
However, there are some concerns regarding room maintenance and cleanliness that cannot be overlooked. Several guests noted issues such as dirty bathrooms, faulty equipment and a lack of attention to detail in cleaning services. Noise from adjacent rooms and areas was also frequently mentioned, detracting from the otherwise peaceful environment intended for relaxation. Furthermore, some rooms fell short in terms of privacy and ventilation with unfinished details and maintenance issues impacting overall comfort.
Rooms vary significantly in size with some being described as spacious and well-equipped, while others were deemed too small and lacking essential amenities. Studio rooms, in particular, were often criticized for their cramped spaces and limited views. Some guests reported that certain rooms felt isolated due to their distance from the reception area.
Overall, while Enjoy Chiloé provides an enjoyable stay with stunning views and comfortable beds, there is room for improvement in consistent maintenance and cleanliness standards across all room types to meet guest expectations fully.
Guests have had varied experiences with the beds at Enjoy Chiloé. A substantial number of guests praised the beds, noting their spaciousness and exceptional comfort, which many highlighted as the best feature of their stay. The majority described the beds as clean, large and ultra-comfortable, several reviewers noting that they slept well thanks to the good quality of the beds.
However, not all feedback was positive. Some guests found the beds uncomfortable and complained about the pillows being even worse. There were also mentions of beds being worn-out, too firm or dividing in the middle, which detracted from their overall comfort. Instances of cleanliness issues were reported with guests mentioning dirty sheets and the presence of spiders, which affected their comfort and sense of security.
While the comfort of the bed was a highlight for many, inconsistency in the quality of the beds and occasional cleanliness issues suggest room for improvement in the overall guest experience.
Enjoy Chiloé, despite its picturesque location and charming ambiance, faces significant challenges when it comes to cleanliness and maintenance. Numerous reviews highlight concerns regarding poorly cleaned rooms and bathrooms with frequent mentions of dust, cobwebs, dirty windows and unclean bathrooms. In particular, guests noted unfavorable incidents such as dirty towels, fungus in certain areas and poorly ventilated spaces.
The state of the hotel's carpet also attracted criticism with hallways featuring stained, moist and even damaged carpeting. Another recurring issue was the cleanliness of the pool area, where some reviewers reported dirty water and cloudy conditions.
On a brighter note, certain areas did receive praise for their cleanliness. Some guests found their rooms and bathrooms adequately cleaned, commending the peaceful and tidy environment. The pool, at times, was noted to be clean and well-maintained, enhancing the overall guest experience when it was properly attended to.
While Enjoy Chiloé has potential with its overall good structure and warm, clean rooms being highlighted by a few guests, it is clear that there is a substantial need for improvement in the hotel's general maintenance and cleaning standards. Efforts have been mentioned to rectify these issues with scheduled renovation work underway, pointing towards a future where the hotel can better meet guest expectations.
The reviews for "Enjoy Chiloé" highlight a mix of positive and negative experiences with the hotel's staff. Positively, many found the staff to be very friendly, attentive and willing to help. The efforts of the spa staff, in particular, received high praise for their attentiveness and friendly demeanor. The reception staff also garnered appreciation for their kindness and willingness to solve problems. Guests specifically noted the excellent service from dining and spa personnel, describing them as welcoming and conscientious.
However, there were significant concerns regarding staff competency and training. Reports of unprofessional behavior and a lack of proper training among the staff were common. Many guests experienced slow and inefficient service, particularly at check-in and check-out and some described the staff as apathetic and unhelpful. Issues such as understaffing limited the ability of the existing team to provide high-quality service consistently, leaving certain staff overwhelmed and leading to a strained environment.
Moreover, some guests pointed out specific incidents involving rude and unpleasant behavior from staff members, negatively impacting their overall experience. Management's efforts to address issues were also noted, though guests felt that responses to complaints were often insufficient.
Overall, while the staff at Enjoy Chiloé is generally friendly and willing to help, there are critical areas for improvement, particularly in training, responsiveness and managing staff levels to enhance the guest experience significantly.
The Wi-Fi at Enjoy Chiloé received mixed reviews from guests. Some guests reported that the internet was of very good quality with good speed and coverage throughout the hotel. They appreciated the reliable connection which allowed them to stay connected during their stay. However, other guests experienced a range of issues, noting that the internet was slow, had interruptions and didn't offer coverage in all rooms. Some guests also mentioned challenges such as not being provided with the Wi-Fi password, no internet access and problems with overall internet service. There were a few complaints about the hotel's communication facilities, like the telephone for communication with reception being poor and issues with TV repairs, which might affect overall guest experience.
Based on the extracted reviews for 'Enjoy Chiloé,' the spa appears to have mixed feedback with both notable highlights and areas needing significant improvement. On the positive side, many guests appreciate the wide array of facilities available, including hot tubs, saunas, jacuzzis and pools, which are often described as excellent and well-maintained. The spa offers a range of aquatic and relaxation facilities alongside the comfort of the rooms, making it a key attraction for visitors seeking relaxation and leisure. Additionally, guests commend the friendly and attentive spa staff, citing good service and well-attended amenities.
However, there are also several criticisms. Many guests have pointed out issues with maintenance, such as non-functioning hot tubs, jacuzzis with fungi and cold water problems. There are complaints about the spa operating at less than full capacity, leading to limited access and the need for advance appointments. Some noted that only a few facilities were available at times, impacting the overall experience. Poor communication, cold atmospheres and incomplete services also detracted from the spa's effectiveness as a relaxation destination.
In conclusion, while the spa at 'Enjoy Chiloé' has promising facilities and generally friendly staff, the inconsistent maintenance and restricted access leave room for improvement to enhance the overall guest experience.
The parking experience at 'Enjoy Chiloé' exhibits a mix of positive and negative aspects. On the favorable side, the hotel boasts ample parking spaces, often described as great and available without any extra cost. Guests appreciate the convenience provided by this substantial parking capacity, which effectively solves common parking problems and adds to the overall quality of stay.
However, there are notable concerns regarding the parking facilities. Some guests find the external lighting in the parking area inadequate, while others criticize the heating system and electrical equipment. A recurring issue is the saturation of parking spaces by the casino, leading to a lack of respect for spaces specifically reserved for hotel guests. Additionally, the need to pay for parking and the absence of covered parking spaces also detracts from the experience for some visitors.
In conclusion, while 'Enjoy Chiloé' offers significant parking advantages, particularly in terms of space and cost-free options, improvements could be made to enhance guest satisfaction, especially in the areas of lighting, dedicated guest spaces and covered parking options.
Enjoy Chiloé offers a family-friendly environment perfect for a relaxing and fun family getaway. The hotel provides numerous amenities catering to families and children, including baby cribs, children's play spaces with ball pits and gaming areas. The swimming pool and dedicated water playground ensure children are entertained, while parents can enjoy some downtime.
The accommodating breakfast area features both a gym and play area for kids, allowing families to start their day hassle-free. Guests highlighted the comfort of the rooms and the welcoming, super-friendly staff, noting that these aspects contribute to an overall pleasant stay. The hotel’s peaceful setting invites rest and relaxation, making it an ideal spot for families looking to unwind.
However, some areas need attention, such as maintenance in common areas and hallways and addressing long wait times for meals. Despite these minor issues, Enjoy Chiloé remains a popular choice due to its family-oriented services and amenities, making it a great option for those traveling with children.
Enjoy Chiloé promises a five-star experience based on its rating, but reviews highlight a significant gap between expectations and reality. While some guests noted exceptional services, luxurious property areas and positive aspects such as cleanliness and satisfactory service, these attributes seem overshadowed by a multitude of issues.
Guest criticisms predominantly focus on the hotel's failure to deliver the high standards of a five-star establishment. Numerous reviewers described the experience as subpar, citing unacceptable conditions like malfunctioning air conditioning and heating, poor quality breakfast and generally deteriorated facilities with noticeable maintenance neglect, including mold on walls and moisture problems. Additionally, specific grievances such as nonfunctional hot water, the absence of basic utilities like tableware and inadequate customer service contribute to a negative perception.
The restaurant, while receiving some praise for its five-star attributes, also faced complaints about the lackluster quality of meals. The spa services were notably poor with reports of unprepared amenities and unprofessional staff. Overall, the recurring theme suggests that Enjoy Chiloé struggles to meet the high standards expected of a five-star hotel, leaving many guests dissatisfied and questioning the validity of its rating.
Enjoy Chiloé has garnered mixed feedback from business travelers. The hotel is generally seen as a solid choice for those on business trips due to its suitable facilities and decent amenities catered to professionals. It offers a business-friendly environment, making it an ideal spot for meetings and work-related activities. The location is praised for its convenience for business travelers, offering a good balance of relaxation and work with a lovely landscape that adds to the overall ambiance.
However, despite these positives, there are areas needing improvement. Some guests reported issues with the internet speed, making it challenging to work efficiently. Additionally, the absence of a dedicated business center has been noted, which could be a drawback for business-focused guests. There have also been instances of unclear communication regarding credit card guarantees.
Overall, while Enjoy Chiloé has many features that appeal to business travelers, including a good location and suitable meeting facilities, some infrastructural and service-related adjustments could enhance the business travel experience further.
The 'Enjoy Chiloé' hotel offers a mix of experiences for guests with disabilities. There are numerous accessible facilities throughout the hotel, making areas such as the pool easily reachable for those with mobility challenges. Guests noted that the hotel is generally accessible for people with disabilities, including wheelchair users.
However, there are several areas that need improvement. The casino floor presents difficulties for individuals requiring assistance and the absence of elevators from the parking area to the hotel adds to the complication. Additionally, signage and maintenance specifically geared towards seniors are lacking, resulting in poor access to certain amenities. Moreover, staff training issues and management oversight were highlighted, suggesting a need for better service related to special needs accommodations.
While the hotel excels in providing accessible physical facilities, its overall approach to comprehensive accessibility and elder-friendly services could benefit from significant enhancements.
For those seeking excitement during their stay at Enjoy Chiloé, the casino is a key feature of the hotel, conveniently attached for easy access. Guests have mixed experiences with the casino. Many appreciated its good facilities and found it a nice place to enjoy, some even highlighting it as the aspect they liked the most. The casino steps away from the hotel offers entertaining shows and a decent environment to socialize.
However, there are areas that could use improvement. Numerous reviews point out that access to the casino is not included with the hotel stay, leading to dissatisfaction among guests who felt that entry should be complimentary. The casino was also criticized for being small and poorly heated and some visitors did not find it enjoyable. Complaints also extend to the services with mentions of poor air conditioning, outdated machines, lackluster bar service and a limited menu at the casino's restaurant.
Despite these concerns, the hotel and casino staff are noted for their efforts to be helpful, aiming to enhance guest experiences. Visitors who prioritize having a casino at their hotel might find these facilities sufficient, but those expecting a grander experience might be left wanting more.
Enjoy Chiloé has garnered a reputation as an exceptional destination for honeymooners, praised for its romantic atmosphere and top-notch facilities. Ideal for honeymoon nights and romantic getaways, the hotel offers a wonderful blend of coziness and luxury. Guests particularly appreciate the beautiful location and the cozy Spa, which provides an intimate and relaxing environment perfect for couples looking to unwind and enjoy each other’s company.
The hotel is noted for having a variety of assorted breakfast options that cater to all preferences, contributing to a pleasant stay. The ultra-comfortable beds also ensure that guests have a restful and enjoyable sleep, adding to the overall positive experience.
However, some guests mentioned concerns about the breakfast service switching from buffet-style to pre-packaged containers due to Covid-19 regulations, which they felt compromised the quality and increased waste. Despite this, the managing aspects and overall services have been well-received, making Enjoy Chiloé a favorable choice for a memorable honeymoon.
Sitting on the picturesque island of Chiloé, the hotel *Enjoy Chiloé* crafts an undeniably luxurious experience for visitors. Its modern and upscale facilities contribute to an ambiance that whispers posh sophistication, making it highly recommended for those seeking luxury. Guests revel in its beautiful pool and spa, while enjoying clean, opulent rooms that provide a contemporary yet lavish feel.
Despite some minor service flaws and occasional feedback that the service does not always reach a five-star standard, the overall impression remains positive. The facilities stand out as excellent and the hotel's meticulous design resonates with those who appreciate modern luxury.
The hotel is indeed on the expensive side and some visitors feel that the high price doesn't always match the service quality or room size. However, for many, the luxury details, along with the poetic and almost enchanting atmosphere, render the experience worthwhile. If you are in search of top-tier luxury with a few imperfections, *Enjoy Chiloé* might just be your ideal retreat.
Nestled in a serene and beautiful location, Enjoy Chiloé offers an ideal setting for couples seeking a romantic getaway. With its cozy and romantic ambiance, the hotel is perfectly suited for special occasions like honeymoons and wedding anniversaries. The breathtaking views, especially of the sunset, create a picturesque backdrop that enhances the romantic experience.
Guests have praised the hotel's ability to offer a peaceful and intimate atmosphere. The arrangement of the rooms and amenities, including the hot tubs, is tailored for romantic moments. The beautiful landscape and tranquility add to the overall charm, making it a good spot for couples to unwind and connect.
Although there were minor critiques, such as slow service at the restaurant on busy nights, the overall experience at Enjoy Chiloé remains highly favorable among couples. The friendly and accommodating staff further contribute to the enjoyable and romantic atmosphere, ensuring that every visit feels special and memorable.
Location Show Map
Location
Although not situated directly in the city center, the hotel's proximity to key locations like the historic center and stilt houses ensures that guests remain well-connected without being embroiled in the hustle and bustle. A nearby bus stop facilitates easy access to the city center, enhancing the convenience of the location.
The combination of its privileged sea-facing position and tranquil surroundings garners high praise for the peaceful environment, perfect for unwinding. The hotel's architecture and design, alongside the well-regarded spa facilities, complement its exemplary location. Guests also appreciate the seamless blend of nature with amenities such as the heated pool, hot tubs and common spaces.
Overall, the location's natural beauty, coupled with the strategic placement within Castro, ensures that Enjoy Chiloé remains a preferred choice for visitors seeking both relaxation and easy access to the island's attractions.
Breakfast
However, some reviews do note areas for improvement. A few guests felt that the breakfast lacked variety and became repetitive over a longer stay. There were mentions of the breakfast quality declining over time and concerns were raised about specific food items like scrambled eggs and coffee. Issues with the service, such as slow replenishment of items and limited utensils, were also mentioned. Despite these few points of criticism, the overall consensus is that breakfast at 'Enjoy Chiloé' is good with many guests appreciating the diverse and substantial offerings.
Dinner
However, the dining options come with significant drawbacks. A recurring issue is the limited variety on the menu, often resulting in a lack of choices for guests. This problem is exacerbated by frequent unavailability of menu items. Many guests also complained about the prolonged wait times for meals, which could take over an hour. The slowness in service extended to both lunch and dinner with some guests describing the restaurant as poorly attended.
Guests seeking room service were equally disappointed with reports of raw meat in sandwiches and cold food. There is an evident inconsistency in the gastronomic experience, where some found the meals to exceed expectations, while others found them lacking for a hotel aiming for a five-star standard. The price of the food was also a concern, described by some as expensive relative to the quality and variety offered.
Despite pockets of excellence, the overall sentiment conveys that while the food can be delicious, the dining experience at 'Enjoy Chiloé' could benefit from more variety, better stock management and faster service.
Rooms
However, there are some concerns regarding room maintenance and cleanliness that cannot be overlooked. Several guests noted issues such as dirty bathrooms, faulty equipment and a lack of attention to detail in cleaning services. Noise from adjacent rooms and areas was also frequently mentioned, detracting from the otherwise peaceful environment intended for relaxation. Furthermore, some rooms fell short in terms of privacy and ventilation with unfinished details and maintenance issues impacting overall comfort.
Rooms vary significantly in size with some being described as spacious and well-equipped, while others were deemed too small and lacking essential amenities. Studio rooms, in particular, were often criticized for their cramped spaces and limited views. Some guests reported that certain rooms felt isolated due to their distance from the reception area.
Overall, while Enjoy Chiloé provides an enjoyable stay with stunning views and comfortable beds, there is room for improvement in consistent maintenance and cleanliness standards across all room types to meet guest expectations fully.
Beds
However, not all feedback was positive. Some guests found the beds uncomfortable and complained about the pillows being even worse. There were also mentions of beds being worn-out, too firm or dividing in the middle, which detracted from their overall comfort. Instances of cleanliness issues were reported with guests mentioning dirty sheets and the presence of spiders, which affected their comfort and sense of security.
While the comfort of the bed was a highlight for many, inconsistency in the quality of the beds and occasional cleanliness issues suggest room for improvement in the overall guest experience.
Cleanliness
The state of the hotel's carpet also attracted criticism with hallways featuring stained, moist and even damaged carpeting. Another recurring issue was the cleanliness of the pool area, where some reviewers reported dirty water and cloudy conditions.
On a brighter note, certain areas did receive praise for their cleanliness. Some guests found their rooms and bathrooms adequately cleaned, commending the peaceful and tidy environment. The pool, at times, was noted to be clean and well-maintained, enhancing the overall guest experience when it was properly attended to.
While Enjoy Chiloé has potential with its overall good structure and warm, clean rooms being highlighted by a few guests, it is clear that there is a substantial need for improvement in the hotel's general maintenance and cleaning standards. Efforts have been mentioned to rectify these issues with scheduled renovation work underway, pointing towards a future where the hotel can better meet guest expectations.
Staff
However, there were significant concerns regarding staff competency and training. Reports of unprofessional behavior and a lack of proper training among the staff were common. Many guests experienced slow and inefficient service, particularly at check-in and check-out and some described the staff as apathetic and unhelpful. Issues such as understaffing limited the ability of the existing team to provide high-quality service consistently, leaving certain staff overwhelmed and leading to a strained environment.
Moreover, some guests pointed out specific incidents involving rude and unpleasant behavior from staff members, negatively impacting their overall experience. Management's efforts to address issues were also noted, though guests felt that responses to complaints were often insufficient.
Overall, while the staff at Enjoy Chiloé is generally friendly and willing to help, there are critical areas for improvement, particularly in training, responsiveness and managing staff levels to enhance the guest experience significantly.
Wi-Fi
Spa
However, there are also several criticisms. Many guests have pointed out issues with maintenance, such as non-functioning hot tubs, jacuzzis with fungi and cold water problems. There are complaints about the spa operating at less than full capacity, leading to limited access and the need for advance appointments. Some noted that only a few facilities were available at times, impacting the overall experience. Poor communication, cold atmospheres and incomplete services also detracted from the spa's effectiveness as a relaxation destination.
In conclusion, while the spa at 'Enjoy Chiloé' has promising facilities and generally friendly staff, the inconsistent maintenance and restricted access leave room for improvement to enhance the overall guest experience.
Parking
However, there are notable concerns regarding the parking facilities. Some guests find the external lighting in the parking area inadequate, while others criticize the heating system and electrical equipment. A recurring issue is the saturation of parking spaces by the casino, leading to a lack of respect for spaces specifically reserved for hotel guests. Additionally, the need to pay for parking and the absence of covered parking spaces also detracts from the experience for some visitors.
In conclusion, while 'Enjoy Chiloé' offers significant parking advantages, particularly in terms of space and cost-free options, improvements could be made to enhance guest satisfaction, especially in the areas of lighting, dedicated guest spaces and covered parking options.
Family
The accommodating breakfast area features both a gym and play area for kids, allowing families to start their day hassle-free. Guests highlighted the comfort of the rooms and the welcoming, super-friendly staff, noting that these aspects contribute to an overall pleasant stay. The hotel’s peaceful setting invites rest and relaxation, making it an ideal spot for families looking to unwind.
However, some areas need attention, such as maintenance in common areas and hallways and addressing long wait times for meals. Despite these minor issues, Enjoy Chiloé remains a popular choice due to its family-oriented services and amenities, making it a great option for those traveling with children.
5 Star
Guest criticisms predominantly focus on the hotel's failure to deliver the high standards of a five-star establishment. Numerous reviewers described the experience as subpar, citing unacceptable conditions like malfunctioning air conditioning and heating, poor quality breakfast and generally deteriorated facilities with noticeable maintenance neglect, including mold on walls and moisture problems. Additionally, specific grievances such as nonfunctional hot water, the absence of basic utilities like tableware and inadequate customer service contribute to a negative perception.
The restaurant, while receiving some praise for its five-star attributes, also faced complaints about the lackluster quality of meals. The spa services were notably poor with reports of unprepared amenities and unprofessional staff. Overall, the recurring theme suggests that Enjoy Chiloé struggles to meet the high standards expected of a five-star hotel, leaving many guests dissatisfied and questioning the validity of its rating.
Business
However, despite these positives, there are areas needing improvement. Some guests reported issues with the internet speed, making it challenging to work efficiently. Additionally, the absence of a dedicated business center has been noted, which could be a drawback for business-focused guests. There have also been instances of unclear communication regarding credit card guarantees.
Overall, while Enjoy Chiloé has many features that appeal to business travelers, including a good location and suitable meeting facilities, some infrastructural and service-related adjustments could enhance the business travel experience further.
Accessible
However, there are several areas that need improvement. The casino floor presents difficulties for individuals requiring assistance and the absence of elevators from the parking area to the hotel adds to the complication. Additionally, signage and maintenance specifically geared towards seniors are lacking, resulting in poor access to certain amenities. Moreover, staff training issues and management oversight were highlighted, suggesting a need for better service related to special needs accommodations.
While the hotel excels in providing accessible physical facilities, its overall approach to comprehensive accessibility and elder-friendly services could benefit from significant enhancements.
Casino
However, there are areas that could use improvement. Numerous reviews point out that access to the casino is not included with the hotel stay, leading to dissatisfaction among guests who felt that entry should be complimentary. The casino was also criticized for being small and poorly heated and some visitors did not find it enjoyable. Complaints also extend to the services with mentions of poor air conditioning, outdated machines, lackluster bar service and a limited menu at the casino's restaurant.
Despite these concerns, the hotel and casino staff are noted for their efforts to be helpful, aiming to enhance guest experiences. Visitors who prioritize having a casino at their hotel might find these facilities sufficient, but those expecting a grander experience might be left wanting more.
Honeymoon
The hotel is noted for having a variety of assorted breakfast options that cater to all preferences, contributing to a pleasant stay. The ultra-comfortable beds also ensure that guests have a restful and enjoyable sleep, adding to the overall positive experience.
However, some guests mentioned concerns about the breakfast service switching from buffet-style to pre-packaged containers due to Covid-19 regulations, which they felt compromised the quality and increased waste. Despite this, the managing aspects and overall services have been well-received, making Enjoy Chiloé a favorable choice for a memorable honeymoon.
Luxury
Despite some minor service flaws and occasional feedback that the service does not always reach a five-star standard, the overall impression remains positive. The facilities stand out as excellent and the hotel's meticulous design resonates with those who appreciate modern luxury.
The hotel is indeed on the expensive side and some visitors feel that the high price doesn't always match the service quality or room size. However, for many, the luxury details, along with the poetic and almost enchanting atmosphere, render the experience worthwhile. If you are in search of top-tier luxury with a few imperfections, *Enjoy Chiloé* might just be your ideal retreat.
Romantic
Guests have praised the hotel's ability to offer a peaceful and intimate atmosphere. The arrangement of the rooms and amenities, including the hot tubs, is tailored for romantic moments. The beautiful landscape and tranquility add to the overall charm, making it a good spot for couples to unwind and connect.
Although there were minor critiques, such as slow service at the restaurant on busy nights, the overall experience at Enjoy Chiloé remains highly favorable among couples. The friendly and accommodating staff further contribute to the enjoyable and romantic atmosphere, ensuring that every visit feels special and memorable.
Yes, Enjoy Chiloé has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Enjoy Chiloé.
No, Enjoy Chiloé doesn't allow dogs.
Yes, parking facilities are available at Enjoy Chiloé.
Yes, Enjoy Chiloé has a gym.
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